Avast WEBforum

Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: asi on July 07, 2012, 12:39:17 AM

Title: Fix button don't function
Post by: asi on July 07, 2012, 12:39:17 AM

Hi,
Updated avast! File Server Security and Fix Button doesn't function to activate real time schields.
Please see image.

I already uninstall and reinstall avast!
Please tell me how to fix this issue.

Thanks.

Title: Re: Fix button don't function
Post by: hojokate on July 09, 2012, 04:16:43 PM

I am also having the same problem. Fix button does NOR work...and when I get a notice to restart program restart button does NOT work either.  It says that Avast has stopped or is an inconsistant state. HELP

Title: Re: Fix button don't function
Post by: virgo77 on July 10, 2012, 11:49:45 AM

Yep, maybe in the next update...

Need to wait!

Title: Re: Fix button don't function
Post by: falls57 on July 10, 2012, 04:46:01 PM

I am having this problem too.  I updated and purchased the new version yesterday.  today my "system is not fully protected".  The fix now button and the turn on buttons do nothing!  I hope they have a fix soon!

Title: Re: Fix button don't function
Post by: virgo77 on July 11, 2012, 11:15:21 AM

Hi all !

Have some news... from this topic (French) : http://forum.avast.com/index.php?topic=99601.0

An answer from the technical support says (translated as I could make it understandable ^^) :

Quote

If all your agents can be seen as activated, so the software have a bug. We are aware of this bug and apologize about it. It will be fixed in the next VPS soft update...

Note that the answer was written on the June 14, 2012, 01:33:40 PM !

Anyways, somebody posted a fix to bypass this bug :

Quote

1. go to Parameters > Survey Center > uncheck 'Sharepoint agent'
2. then, stop the Avast! 'auto- defense' - go to Parameters > 'Troubleshooting' (repair)
3. then, go to "services.msc" >  stop all Avast! Services
4. Into the Avast! Program Directory (C:\ProgramFiles\AVAST Software\Avast xxx), delete the file AhResWSS.dll (be quick! the services restarting is really short)
5. Next, restart Avast! and reactivate the 'Avast Auto-Defense' module
--> tested on 'avast endpoint protection suite' & 'avast endpoint protection suite plus' under windows server 2003 std & 2008 SBS successfully.

NOTE : maybe it will not work. I didn't tried it, so I can't confirm if it works yet, or not.
Hope it will be helpful!

Bye