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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: True Indian on July 07, 2012, 05:24:59 PM

Title: Slow bootup time problem is back in 1456
Post by: True Indian on July 07, 2012, 05:24:59 PM
Just as the others...the slow bootup problem is back...my bootup time went from 45 seconds to 60 seconds...whats on with avast program updates??
Title: Re: Slow bootup time problem is back in 1426
Post by: CraigB on July 07, 2012, 05:34:33 PM
Why are you running 1426 or is that a mistype ?
Title: Re: Slow bootup time problem is back in 1426
Post by: iroc9555 on July 07, 2012, 05:35:05 PM
I think you mean 1456. Look at your topic title.

No problems here running XP Pro.
Title: Re: Slow bootup time problem is back in 1456
Post by: True Indian on July 07, 2012, 05:38:23 PM
Sorry thats typo its 1456...the problem is only caused  with 1456 and only in win 7
Title: Re: Slow bootup time problem is back in 1456
Post by: CraigB on July 07, 2012, 05:49:15 PM
I have'nt noticed any in increase in boot time here on win7
Title: Re: Slow bootup time problem is back in 1456
Post by: True Indian on July 07, 2012, 06:09:26 PM
I have'nt noticed any in increase in boot time here on win7

IMO did u do clean install..or update from GUI?
Title: Re: Slow bootup time problem is back in 1456
Post by: DavidR on July 07, 2012, 06:11:18 PM
No appreciable difference in my boot-time with XP Pro and avast free 7.0.1456 update from 7.0.1451.
Title: Re: Slow bootup time problem is back in 1456
Post by: CraigB on July 07, 2012, 06:11:46 PM
I have'nt noticed any in increase in boot time here on win7

IMO did u do clean install..or update from GUI?
Clean
Title: Re: Slow bootup time problem is back in 1456
Post by: True Indian on July 07, 2012, 06:16:34 PM
Clean

May be that makes a difference..a clean install doesnt cause it but a update from UI does cause it i guess..
Title: Re: Slow bootup time problem is back in 1456
Post by: Asyn on July 07, 2012, 06:21:22 PM
Clean

May be that makes a difference..a clean install doesnt cause it but a update from UI does cause it i guess..

Don't think so, I monitor W7 users without this problem and they updated via avast! GUI.
Title: Re: Slow bootup time problem is back in 1456
Post by: True Indian on July 07, 2012, 06:28:20 PM
even others have these problems...but i have almost nothing on startup....
Title: Re: Slow bootup time problem is back in 1456
Post by: kevbeck on July 07, 2012, 07:48:23 PM
Windows 7-64-bit: AIS: My boot up time after the update is ridiculous. Anywhere from 2-5 minutes. When my desktop is loading, first my screen turns black for about a minute and then it takes a good while for my icons and task-bar to appear. Anyone else having this issue after updating avast through the avast UI?
Title: Re: Slow bootup time problem is back in 1456
Post by: Asyn on July 07, 2012, 07:50:38 PM
Try this:

1. avast! GUI -> Settings -> Troubleshooting -> Enable: "Load avast! services only after other system services"
2. Click OK.
3. Reboot.
Title: Re: Slow bootup time problem is back in 1456
Post by: CraigB on July 07, 2012, 07:54:58 PM
Windows 7-64-bit: AIS: My boot up time after the update is ridiculous. Anywhere from 2-5 minutes. When my desktop is loading, first my screen turns black for about a minute and then it takes a good while for my icons and task-bar to appear. Anyone else having this issue after updating avast through the avast UI?
If you think avast maybe the cause of your slow bootup then please try a clean install as True Indian and your self seem to be the only ones with this issue and you both used upgrade rather than clean.
Title: Re: Slow bootup time problem is back in 1456
Post by: kevbeck on July 07, 2012, 08:00:10 PM
@Asyn -is it safe to do that?
@ craigb - Im assuming upgrade is synonymous with the "update program" button in the AIS UI. Can you please explain to me how to "cleanly" update the program which im getting the impression is the right way to update avast? I'm hoping the answer isn't to uninstall and reinstall as this would render the update button in the UI useless.
Title: Re: Slow bootup time problem is back in 1456
Post by: Lisandro on July 07, 2012, 08:05:40 PM
@Asyn -is it safe to do that?
Yes.
Title: Re: Slow bootup time problem is back in 1456
Post by: CraigB on July 07, 2012, 08:07:58 PM
I'm hoping the answer isn't to uninstall an reinstall as this would render the update button in the UI useless.
Thats what a clean install is, completely fresh.  The ui button isnt usless! it does it's job but sometimes for alleviating issues we suggest a clean install just to make sure there were no previous bug or coruption involved.

To clean install you must uninstall avast via remove programs then reboot into safemode and run the removal tool to eliminate remnants, then reboot back to normal mode and re-install the current AIS version.
Title: Re: Slow bootup time problem is back in 1456
Post by: Asyn on July 07, 2012, 08:12:44 PM
@Asyn -is it safe to do that?

Sure, else I wouldn't suggest it.
Title: Re: Slow bootup time problem is back in 1456
Post by: kevbeck on July 07, 2012, 08:20:12 PM
I'm hoping the answer isn't to uninstall an reinstall as this would render the update button in the UI useless.
Thats what a clean install is, completely fresh.  The ui button isnt usless! it does it's job but sometimes for alleviating issues we suggest a clean install just to make sure there were no previous bug or coruption involved.

To clean install you must uninstall avast via remove programs then reboot into safemode and run the removal tool to eliminate remnants, then reboot back to normal mode and re-install the current AIS version.

Thanks. Understood.
Where is the removal tool found?
Title: Re: Slow bootup time problem is back in 1456
Post by: Asyn on July 07, 2012, 08:21:19 PM
Where is the removal tool found?

-> http://www.avast.com/uninstall-utility
Title: Possible solution
Post by: sbcc on July 07, 2012, 09:52:25 PM
I have Win 7 64 bit with 4 GB RAM, fast dual core processor, fast HDD, etc. It started booting up slowly a couple of weeks ago.
 
Investigating this today, I discovered AvastSvc.exe has been triggering performance reports since late June. The longest delay was 57.6 seconds!

After doing a clean install of the latest version there were no performance events, but still close to two minutes from power on to a usable desktop. I rebooted twice more after re-registering and updating. Still no real difference.

After more research, I then ran "defrag.exe C: /b" (no quotes) from an elevated command prompt. The command runs Windows Disk Defragmenter with the parameter to place files relevant to startup in sequential order.

I found this site with a good explanation of the command and what it does: http://www.autoitconsulting.com/site/performance/windows-7-self-optimizing-boot-process/ (http://www.autoitconsulting.com/site/performance/windows-7-self-optimizing-boot-process/), or just search on "defrag.exe /b".

It cut boot time in half for me. Hope it helps!
Title: Re: Slow bootup time problem is back in 1456
Post by: Tigerlad on July 07, 2012, 10:16:37 PM
Windows 7-64-bit: AIS: My boot up time after the update is ridiculous. Anywhere from 2-5 minutes. When my desktop is loading, first my screen turns black for about a minute and then it takes a good while for my icons and task-bar to appear. Anyone else having this issue after updating avast through the avast UI?

Thank gooness someone is having the same problem. I thought I had system problems since updating. Am also running Windows 7-64 bit with AIS and my boot up time and black screen etc mirror your experience. Have spent hours trying to tweek my system to improve boot up and can only conclude that it is Avast causing it. I also updated through the gui.
Title: Re: Slow bootup time problem is back in 1456
Post by: Asyn on July 07, 2012, 10:19:05 PM
So, did you try any of our suggestions yet..??
Title: Re: Slow bootup time problem is back in 1456
Post by: bob3160 on July 07, 2012, 10:24:08 PM
I also updated through the UI and my 64 bit computer has none of the symptoms described.
Guess I must be lucky or, something else is in the mix that's not part of my system.
Title: Re: Slow bootup time problem is back in 1456
Post by: Lisandro on July 08, 2012, 02:55:31 AM
If an update fails, there is always the possibility of an installation from scratch.
Title: Re: Slow bootup time problem is back in 1456
Post by: True Indian on July 08, 2012, 05:45:20 AM
Mine is just a slight increase of 10 to 12 seconds...guess avast team already has seen worst cases and i hope this will be fixed...
Title: Re: Slow bootup time problem is back in 1456
Post by: True Indian on July 09, 2012, 04:08:30 PM
anybody from avast! team got a fix??

I have just avast,comodo and MBAM and java updater on startup and i get a black/brown screen on startup for about 4 seconds and then the deskop..
Title: Re: Slow bootup time problem is back in 1456
Post by: Lisandro on July 09, 2012, 07:36:05 PM
I have just avast, comodo and MBAM and java updater on startup and i get a black/brown screen on startup for about 4 seconds and then the deskop..
Seems normal. avast! and Comodo use network interaction drivers and this delay does not seem to be out of the normal range.
Title: Re: Slow bootup time problem is back in 1456
Post by: hcornea on July 10, 2012, 03:47:47 AM
Ok ... After using Avast for a very long time, I too have come unstuck with this latest update.

Perfectly stable laptop, running Win7 Pro x64

Had just performed a cold reboot prior to updating my accounting software.  This restart was normal.  Prior to doing anything else, Avast announced the update.

Like others, a no brainer I thought.  Didn't get to update the accounting package.

My laptop has an SSD and usually boots in under 30 seconds, it is completely stable and well maintained. Until this update.  I am still staring at a spinning wheel and 'Welcome' after 6 minutes.  No desktop

How certain am I this is Avast related?  Given a normal reboot immediately prior, about as certain as you can be.

I will attempt uninstall / removal  in Safe mode (I can get a desktop) unless something happens in the next 5 minutes.

At this stage, this is more of a boot failure than slow boot.  Not happy.

4 other computers in the house won't be getting an update till this is sorted.
Title: Re: Slow bootup time problem is back in 1456
Post by: hcornea on July 10, 2012, 04:21:26 AM
update, in case it helps someone else:

Modest increase in Boot time, within the realms of what I would expect.  Problem solved.
Title: Re: Slow bootup time problem is back in 1456
Post by: bob3160 on July 10, 2012, 04:23:38 AM
I'm running Windows 8 on a 64 bit Dell
I don't have any slowdown when the system is up or while it's booting.
Just as fast now as it was before the latest update.
But without any particulars, it's impossible to say what's causing your slowdown.
avast! or something else.
Title: Re: Slow bootup time problem is back in 1456
Post by: hcornea on July 10, 2012, 04:33:45 AM
Bob, I think if the ONLY thing you've done is update Avast after a fresh (and normal)  reboot, then the variables are quite limited.

There is certainly a problem for SOME Win7 users.

If you then remove it and the problem goes away, it becomes as close to definite as you will get I would think.

A fresh install and the problem is solved.

Not quite sure which other factors could be at play, but given we are sorted now, it possibly doesn't matter to me (except that the other computers in the house will get a "clean" install rather than an update).
Title: Re: Slow bootup time problem is back in 1456
Post by: moriega on July 10, 2012, 05:15:36 AM
I too have this issue. I am running Win7 64bit. I created an image of my OS and can can duplicate this the slowness issue and issues connecting to the internet everytime.
Title: Re: Slow bootup time problem is back in 1456
Post by: True Indian on July 10, 2012, 08:02:46 AM
Seems normal. avast! and Comodo use network interaction drivers and this delay does not seem to be out of the normal range.

it wasnt happening before latest update...this slowness is happening only after 1456 update...i try disabling avast and it boots normally :)

EDIT: I guess i have resolved the problem..a new network interface update from artheros was installed on the computer after the latest avast update that caused slowness in startup....i uninstalled it via device manager and rebooted first time and it was still slow...the second reboot was normal as before  ;D  thanks! to all who helped!


P.S. Bob, as u said its not avast who is always to be blamed...that gave me a hint...thanks for that  ;)
Title: Re: Slow bootup time problem is back in 1456
Post by: Lisandro on July 10, 2012, 01:46:16 PM
i try disabling avast and it boots normally :)
Of course... without the antivirus it would boot faster.
You can try uninstalling Comodo to test.
Anyway, the interaction between the antivirus and the firewall is the point here.
Title: Re: Slow bootup time problem is back in 1456
Post by: Asyn on July 10, 2012, 01:48:51 PM
i try disabling avast and it boots normally :)
Of course... without the antivirus it would boot faster.
You can try uninstalling Comodo to test.
Anyway, the interaction between the antivirus and the firewall is the point here.

It was neither avast! nor Comodo, read his edit. ;)
Title: Re: Slow bootup time problem is back in 1456
Post by: Lisandro on July 10, 2012, 01:53:52 PM
It was neither avast! nor Comodo, read his edit. ;)
Would you bet the problem will come back? ;)
Title: Re: Slow bootup time problem is back in 1456
Post by: Asyn on July 10, 2012, 01:55:18 PM
It was neither avast! nor Comodo, read his edit. ;)
Would you bet the problem will come back? ;)

Nope. ;D
Title: Re: Slow bootup time problem is back in 1456
Post by: Lisandro on July 11, 2012, 03:06:13 AM
Nope. ;D
Maybe I can win a trip to Prague :)
Title: Re: Slow bootup time problem is back in 1456
Post by: True Indian on July 12, 2012, 04:30:32 PM
Maybe I can win a trip to Prague :)

actually i just now updated the driver and disabled it because i didnt need it at startup nor for my system  ;D
Title: Re: Slow bootup time problem is back in 1456
Post by: Lisandro on July 12, 2012, 05:47:45 PM
actually i just now updated the driver and disabled it because i didnt need it at startup nor for my system  ;D
How did you do it? I mean, "disable the driver"? Autoruns?
Title: Re: Slow bootup time problem is back in 1456
Post by: Almir on July 29, 2012, 12:02:03 AM
OK guys, I finally solve this problem...I guess that there is some problem related to reputation services and streaming updates...Well, I notice that this service now starting much faster with new version...precisely immidiatelly after boot...so there was some conflict...Well try this...In Settings>Troubleshooting just mark DO NOT USE CHROME AS MY DEFAULT BROWSER...I solve my problem...boot time is know FAST LIKE BEFORE...I guess that this issue is related to users who don't have Google installed on their PC-s. Hope this helps
Title: Re: Slow bootup time problem is back in 1456
Post by: bob3160 on July 29, 2012, 01:57:30 AM
I have no problem with boot up problems.
Why would I check DO NOT USE CHROME AS MY DEFAULT BROWSER when Chrome is my default browser and has been for ages ??? :)
Title: Re: Slow bootup time problem is back in 1456
Post by: Almir on July 29, 2012, 11:41:14 AM
Well, that's why you don't have boot up problems...because you have installed google chrome...but users like me who don't have google chrome installed on their PC-s (i have only IE9) have boot up issue...For example, my welcome screen was 60 second's...and after this change it took just 8 second's on fresh new installation of Win7...I think (this worked for me) that IE9 users must mark DO NOT USE GOOGLE CHROME AS MY DEFAULT BROWSER. New version of Avast instantly put services at start up so there is some service that try to establish route with google chrome to early...and because some users don't have google there was stand by....oh yes some users resolve this problem by marking Only start avast services after system services..but i think that this is better way of resolving this... ;D I hope that I'll help someone  :)
Title: Re: Slow bootup time problem is back in 1456
Post by: CraigB on July 29, 2012, 12:59:37 PM
Well, that's why you don't have boot up problems...because you have installed google chrome...but users like me who don't have google chrome installed on their PC-s (i have only IE9) have boot up issue...For example, my welcome screen was 60 second's...and after this change it took just 8 second's on fresh new installation of Win7...I think (this worked for me) that IE9 users must mark DO NOT USE GOOGLE CHROME AS MY DEFAULT BROWSER. New version of Avast instantly put services at start up so there is some service that try to establish route with google chrome to early...and because some users don't have google there was stand by....oh yes some users resolve this problem by marking Only start avast services after system services..but i think that this is better way of resolving this... ;D I hope that I'll help someone  :)
No bootup slow down for me and i haven't checked the DO NOT USE CHROME AS MY DEFAULT BROWSER box and i also dont have google chrome installed, see sig
Title: Re: Slow bootup time problem is back in 1456
Post by: gillest on July 29, 2012, 01:45:27 PM
Slow boot up for me since I upgraded (Gui) to latest version. Other functionality working OK. Please note in that I refuse to do a clean install has I have done this so many times in the past as it seems the only way to resolve problems with Avast. I am tired of Avast updates not working properly from the start and If I uninstall Avast again this time it will be to go to a competitor. Hopefully the folks at Avast will come out with a solution quickly.
Title: Re: Slow bootup time problem is back in 1456
Post by: drummerman on July 29, 2012, 01:49:00 PM
Hi

Have you tried what I did? (See separate thread of today)

Not sure if this is a universal solution ... I doubt it ... but it worked for me. Fast booting now.

Title: Re: Slow bootup time problem is back in 1456
Post by: marziano_mork on July 29, 2012, 05:50:29 PM
Slow boot up for me since I upgraded (Gui) to latest version. Other functionality working OK. Please note in that I refuse to do a clean install has I have done this so many times in the past as it seems the only way to resolve problems with Avast. I am tired of Avast updates not working properly from the start and If I uninstall Avast again this time it will be to go to a competitor. Hopefully the folks at Avast will come out with a solution quickly.

Try disabling 'reputation services' and let me know  ;)
Title: Re: Slow bootup time problem is back in 1456
Post by: 1tb on July 30, 2012, 03:26:25 AM
Slow boot up for me since I upgraded (Gui) to latest version. Other functionality working OK. Please note in that I refuse to do a clean install has I have done this so many times in the past as it seems the only way to resolve problems with Avast. I am tired of Avast updates not working properly from the start and If I uninstall Avast again this time it will be to go to a competitor. Hopefully the folks at Avast will come out with a solution quickly.

Have to agree with you. What other product can you name that requires this everytime there is an update:
1. Uninstall- Reboot
2. Boot into Safe-mode-
3. Run aswclear.exe.
4. Reboot back into Normal mode
5. Reinstall product- Reboot
6. Reconfigure all exclusions, customizations (how long does this take??)
7. Cross your fingers and hope the next update doesn't do one of the following virus like things!
 a. Slow down boot times
 b. Block your internet or email
 c. BSOD your pc for no particular reason.
 d. Kill your performance during normal operation (firewall buggy- slow- unoptimized)
 e. Lose its license details
 f.  Scan right when you need to work- killing your pc performance.
 g. Anything else I missed?

Jeez a virus or malware could waste as much time as avast does lately.  I would like to underline your comment: If I uninstall Avast again this time it will be to go to a competitor. Hopefully the folks at Avast will come out with a solution quickly.

Oh and I forgot to mention- this is for the Paid versions!  :(

Title: Re: Slow bootup time problem is back in 1456
Post by: Almir on July 30, 2012, 10:54:57 AM
Yes...agree with you..Really pain process...Avast team fix problem with streaming updates from last version but that fix now produce other problem in this version (slow boot)...I dont't know...but only try to disable cloud services for some time till new stable version...I installed avast on top of my fresh installation of win7 (so there is none of other software that can couse conflict...also this is my only AV-i disabled before installation even Windows Defender) and there was still slow boot problem..I resolve my problem like i describe in later post but seem that it just work for me. No slow boot now...Also I'm comp technician and I installed avast on some other machines with Win7-32bit and there was still boot problem  :( Hope that new version will be stable  :-\
Title: Re: Slow bootup time problem is back in 1456
Post by: 1tb on July 30, 2012, 04:26:43 PM
..also this is my only AV-i disabled before installation even Windows Defender) and there was still slow boot problem.. :-\

Never understood why it is necessary to disable the stock Windows Defender installed by default with every Win 7 OS. If avast can't/won't with Defender, then the installation should NOT proceed without warning you or requesting to disable it first.  ::)
Title: Re: Slow bootup time problem is back in 1456
Post by: bob3160 on July 30, 2012, 06:10:30 PM
..also this is my only AV-i disabled before installation even Windows Defender) and there was still slow boot problem.. :-\

Never understood why it is necessary to disable the stock Windows Defender installed by default with every Win 7 OS. If avast can't/won't with Defender, then the installation should NOT proceed without warning you or requesting to disable it first.  ::)
It isn't necessary but it's duplication since avast! already does that for you.
Title: Re: Slow bootup time problem is back in 1456
Post by: Almir on July 31, 2012, 09:36:39 AM
Yap it isn't necessary...they play nice together...but if you choose in avast option to scan PUP-s than it's duplicatation...also WD never catch anything in 4 years..on other hand avast never let me down in terms of protection..i only scan my pc with malwarebytes and emsisoft emergency kit from time to time (and also they don't catch anything)  ;)