Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: vineyridge on July 10, 2012, 05:17:47 AM
-
Running Windows XP Pro. Today Avast did some automatic updates to my computer, and now I cannot access the internet if Avast is running. I did see that something called Avast emergency tried to access the internet about an hour ago. I gave it permission. I've just (last twenty minutes or so) run a boot scan on the computer, and Avast didn't find anything.
Until today I have never had an Avast problem, and I've been using the program for many years.
Is it just me, or is there a major glitch in the newest updates? If there is, how do I go about getting it fixed?
I have tried turning off the Behavior shield, but that didn't solve the problem. My firewall is Zone Alarm Free, the newest version--I think.
-
No I have the same problem on Windows 7. Internet access completely blocked by Avast 7.0 1456 so no web access and no email sending or receiving. Earlier version of Avast worked fine with all shields turned on.
-
Running Windows XP Pro. Today Avast did some automatic updates to my computer, and now I cannot access the internet if Avast is running. I did see that something called Avast emergency tried to access the internet about an hour ago. I gave it permission. I've just (last twenty minutes or so) run a boot scan on the computer, and Avast didn't find anything.
Until today I have never had an Avast problem, and I've been using the program for many years.
Is it just me, or is there a major glitch in the newest updates? If there is, how do I go about getting it fixed?
I have tried turning off the Behavior shield, but that didn't solve the problem. My firewall is Zone Alarm Free, the newest version--I think.
Try deleting avast processes from your firewall then reboot and let the avast processes be recreated and set to allow all.
-
Thanks craigb - deleting the avast processes from the firewall then rebooting fixed things up for me.
-
That usually does the trick. Glad to hear your problem is resolved. :)
-
Thanks craigb - deleting the avast processes from the firewall then rebooting fixed things up for me.
Your welcome :)
-
Didn't work for me last night. I'm trying again.
It still didn't work. I cannot access the internet with the Avast Shields up.
I removed everything avast from Zone Alarm, including something like 100 avast emulation engines last night. Today when I booted the computer, there were several avast processes--Avast antivirus, avast Emergency Updater, Avast Antivirus Updater, Avast Reg Svr, and Avast Service. Zone Alarm set them after rebooting at the same access option as they were before. I've tried it on two different ISPs and with both IE and Firefox. It doesn't seem to affect my wired connection to my email ISP, IIRC.
I also got an XP blue screen of death this morning. Will do another boot scan immediately.
I'm surprised at all the things in Zone Alarm Applications.
What are all the Avast emulation engines, BTW?
-
Boot scan showed nothing. My Event viewer shows a system error for the blue screen of death, but I can't decode what it's trying to tell me.
The problem with internet access definitely has to do with Zone Alarm. I can have one or the other, but not both.
-
Sorry, I won't be able to read all the thread again, but you can test uninstalling your firewall, then installing it again; you can test set your proxy (into avast update settings) to none instead of automatic; you can delete the avast! entries into ZA settings, boot and allow avast! to connect again.
-
In addition to the above mentioned suggestions, have you set exclusions in both Avast and ZA since they are both security software?
-
Hello
I have the same problem:
Using Avast free and Comodo firewall free from years on a XP machine.
Sometime (3-4 times in a day) i can't access anymore certain sites (not all: some are still reachable). I learnt to stop the "active protection" (i'm using it in italian, so i don't know what the exact english name) for 10 minutes: i can access the web again, for another 3-4 hours.... then i have to do it again.
Any clue?
-
@ Parduz,
Did you put in Comodo to Trust (set an exclustion to trust) Avast, and in Avast to Trust (set an exclustion to trust) Comodo?
Is there anything in your firewall blocking Avast?
-
I know my english is bad, so i'll try to be really clear with short sentences :)
Sorry for that.
Comodo and Avast are installed on this PC from.... 8 years, i guess, and always kept updated.
Comodo is'nt blocking anything from Avast: i set it as "trusted" at that time and never changed it.
The problem appeared in the last month or so. Never had it before.
I struggled a lot trying to find the cause (removed addons on firefox, checked the router, etc) until i've disabled the active protection for 10 min for a faster file moving.... and all FF tabs suddenly were reloaded.
The problem appears more times in a day, at random intervals (a matter of hours).
Not all the sites are blocked during the problem: some are reachable, some not. My pop3 checker always works (on multiple accounts/providers).
Suspending the active protection ALWAYS solve the problem, no matter how much time i choose for the suspension.
Between my PCs and the ones of my sons (2 win7, 3 with XP), this PC (XP) is the only one showing the problem.
Thanks :)
-
I have asked another Avast Evang. who also uses Comodo to see if he has any suggestions. As soon as I hear anything, I will let you know or he will respond in this thread. Thank you for your patience. :)
-
@Parduz:
- Which avast! Free version..??
- Which XP..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which version of Comodo and which modules are running..??
-
Using Avast free and Comodo firewall free from years on a XP machine.
The other questions the OP will have to answer.
-
@Parduz:
- Which avast! Free version..??
Yes. Free version, updated to the last.
- Which XP..?? (32/64 Bit..? - which SP..?)
XP32 Pro SP3, updated to the last.
- Other security related software installed..??
None
- Which version of Comodo and which modules are running..??
Comodo Free update to the last, only the firewall is running.
-
Sometime (3-4 times in a day) i can't access anymore certain sites (not all: some are still reachable).
Do you get any error msg..??
-
Nothing.
no report/messages.... nothing.
-
Nothing.
no report/messages.... nothing.
Please post an example of these "certain sites".
-
I have Windows XP.
Was able to go online and access sites until Avast performed its latest update early this morning - Thurs Aug 02, 2012.
* Outlook Express still worked and I was able to send and receive email but unable to go to sites.
Note: Some of my emails were stripped of content by Avast which stated the email had a virus (wasn't true because I receive the very same daily emails in 3 different email accts - all from different sites!)
Had to be away from the pc for awhile, hence working on this over 5 hrs after the prob began.
Since I noticed that things changed after the Avast update, I ended up having to do a System Restore and restored my pc to Yesterday's date which removed the new Avast update that was causing the issue.
ALSO, after the System Restore & Before attempting to go online, I made sure to Un-Tick the box in Avast to keep it from automatically updating with the current definition!! (Click on Settings - top right, then Click on Updates - on Left)
Lo and behold, after the system restore, I'm back online and able to access sites again which is why I decided that I had better warn others about this!
Late this evening or sometime tomorrow I will allow Avast to update and am hoping that they fix the current issue asap!
Had this happen once before about 1 1/2 - 2 yrs ago due to a bad update.
Love Avast but like other software companies, sometimes updates get to us before being thoroughly checked out (Microsoft is the worst in that regard!!)
-
I'm using windows 8 pro now. I also have the same problem, avast is blocking my internet access through all types of connections. Can anyone help me please.
-
I'm using windows 8 pro now. I also have the same problem, avast is blocking my internet access through all types of connections. Can anyone help me please.
Please, do not post twice the same https://forum.avast.com/index.php?topic=108170.msg858168#msg858168
Just double the help effort.