Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: lukeylad118 on July 12, 2012, 12:07:48 AM
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Hi guys,
My problem is that avast seems to be killing a process when I launch flyff.
I can load up the launcher, but when the game actually starts I get a BSOD with the code 0x00000f4 "A process or thread crucial to system operation has unexpectedly exited or been terminated."
I have added the path to the game to the exclusions list on both the file system shield and the one in general settings which worked until I restarted my computer, then the problem came back.
Genuinely confused as to why this is happening, and I know its Avast because when I unistall it the game works fine :(
I'm running windows 7 x64 with Avast Free 7.0.1456
Help me out guys :)
Lukeylad118
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Create zip file and add mini/full dump files,send ZIP file to Avast team/lab via FTP. (don,t forget to rename ZIP file with unique name-your nick avast BSOD....)
Code: [Select]
ftp://ftp.avast.com/incoming/
FTP program= http://filehippo.com/download_filezilla/
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Create zip file and add mini/full dump files,send ZIP file to Avast team/lab via FTP. (don,t forget to rename ZIP file with unique name-your nick avast BSOD....)
Code: [Select]
ftp://ftp.avast.com/incoming/
FTP program= http://filehippo.com/download_filezilla/
Where do I find this dump file?
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This is a consistently reproductible error, and has been happening to a wide variety of FlyFF players.
There seems to be no solution sans uninstalling Avast 7.
Avast 6 does not produce this error.
I have added 3 minidumps to the FTP for inspection. My shields were off every time the BSOD occured, regardless if i set an exception or not.
I'd rather keep my version 7 than downgrade or uninstall completely.
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Where do I find this dump file?
-> \windows\minidump
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Create zip file and add mini/full dump files,send ZIP file to Avast team/lab via FTP. (don,t forget to rename ZIP file with unique name-your nick avast BSOD....)
Code: [Select]
ftp://ftp.avast.com/incoming/
FTP program= http://filehippo.com/download_filezilla/
Where do I find this dump file?
1:
Minidump file(s)=Start-My Computer Local drive (C)-Windows-MiniDump
Fulldump file(s)=Start-My Computer Local drive (C)-Windows(and look for fille called Memory)
2:
Open Avast-Maintenance-Support-Generate SupportPackage(select all lines) and press Generate Now. Rename zip file with unique name (your nickname BSOD error version of Avast (free,pro,ais)) and send it to Avast team/lab via FTP. (Reply 1)
PS:Don,t forget to post your comment here on Avast forum after you send zip file to Avast (Sent to Avast)
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Hi!
Try to disable behavior shield or other shields, if it helps. Please let me know, if it helps.
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Disabling shields does not help.
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Hi!
Try to disable behavior shield or other shields, if it helps. Please let me know, if it helps.
This doesn't work :(
I just uploaded my zipped file now.
Also I managed to find the problem report generated by Windows.
Source
Windows
Summary
Shut down unexpectedly
Date
13/07/2012 3:44 PM
Status
Report sent
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Extra information about the problem
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8007E22B30
BCP3: FFFFFA8007E22E10
BCP4: FFFFF8000378F510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0xF4_WerFault.exe_IMAGE_wininit.exe
Server information: 998a6379-ab54-4a1b-9443-c906b1ed6af4
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How long does it usually take for a response from avast when you've uploaded the file?
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A while, by the looks of it. Guess that's what you get for a free service.
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Posting again as issue is still not resolved and is being buried under less critical issues.