Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: IanDSamson on July 16, 2012, 04:32:06 PM

Title: # of Devices
Post by: IanDSamson on July 16, 2012, 04:32:06 PM

There are very few items about Avast! that make me utterly frustrated, and the one I write about today is finding and editing wrong or outdated information about my devices on Avast!'s database. I wish to add a laptop and edit the version numbers in the database. Two of my desktops are off so the security status is correct when it reflects OFF, but my laptop is ON and it does not appear in the list of devices.

Title: Re: # of Devices
Post by: DavidR on July 16, 2012, 04:48:23 PM

Perhaps to obvious a question - Have you linked it to your account in your laptops avast settings ?

Whilst I don't believe it makes a difference, how do you connect (independently via wifi through router, etc.) when the desktops are off ?

Title: Re: # of Devices
Post by: IanDSamson on July 16, 2012, 06:31:46 PM

Yes, my router has WiFi and I connect two laptops directly to the internet through the router. The desktops do not have anything to do with connectivity.

Title: Re: # of Devices
Post by: DavidR on July 16, 2012, 08:03:42 PM

But have you linked your laptop to your avast account ?

Title: Re: # of Devices
Post by: IanDSamson on July 17, 2012, 11:27:47 AM

How do I do that?

Title: Re: # of Devices
Post by: DavidR on July 17, 2012, 11:37:34 AM

By opening the avastUI, Secured tab and look for the link to connect, where mine is connected, I believe it is the same position in the Summary screen as my image where you would get a Not connected and a link to Connect.

See the first image http://www.softpedia.com/progScreenshots/Avast-Internet-Security-Screenshot-145381.html (http://www.softpedia.com/progScreenshots/Avast-Internet-Security-Screenshot-145381.html) it shows the Summary screen (replicated below) and a host of other useful avast screenshots, well worth bookmarking.

Title: Re: # of Devices
Post by: IanDSamson on July 19, 2012, 06:28:05 PM

I am already connected, but as I said at the beginning, the my.avast.com details are incorrect because it shows only my two desktops and not my laptop. My initial question remains unanswered.

Title: Re: # of Devices
Post by: DavidR on July 19, 2012, 07:08:13 PM

Unfortunately I can't answer that which is why I was asking the questions trying to find if there might be any reason why it wouldn't be being detected.

I have A XP Pro PC directly connected to my router and a win7 netbook connected to the router by wifi and both are detected.