Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: majikman22 on July 17, 2012, 08:56:44 AM

Title: avast!Internet Security
Post by: majikman22 on July 17, 2012, 08:56:44 AM

I purchased avast!Internet Security as a part of an upgrade.  It won't allow me to start the avast! Firewall.  I had to go back and download the free version of avast!7, and now, I don't have access to avast!Internet Security which cost me $19.99 on my Visa.  I can't get into technical support to submit a ticket/work order. Is this normal for this site to "not support" their product?

Title: Re: avast!Internet Security
Post by: Asyn on July 17, 2012, 09:00:41 AM

1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

Title: Re: avast!Internet Security
Post by: DavidR on July 17, 2012, 11:49:00 AM

Prior to installing AIS what was your firewall and how did you uninstall/disable it (in the case of windows firewall).

Perhaps one of the moderators can move this to the correct sub-forum, avast! Free/Pro/Suite http://forum.avast.com/index.php?board=2.0 I almost ignored it because it is in the avast! Additional products sub-forum.