Avast WEBforum

Other => General Topics => Topic started by: russellcraiger on January 07, 2005, 12:37:32 AM

Title: Help: can't access secure sites
Post by: russellcraiger on January 07, 2005, 12:37:32 AM
I installed Avast free Home 2 days ago-just found out today I can't log onto any secure sites to pay bills.  All I get is a done and a blank page-no probs with anything but the secure sites.  Any help appreciated.

Intel Pentium3-933mhz
WindowsME
Title: Re: Help: can't access secure sites
Post by: Lisandro on January 07, 2005, 12:53:34 AM
I installed Avast free Home 2 days ago-just found out today I can't log onto any secure sites to pay bills.  All I get is a done and a blank page-no probs with anything but the secure sites.  Any help appreciated. Intel Pentium3-933mhz WindowsME

avast can't block the access to Internet...
It should be most probably your firewall or the site need a security option of your browser (like ActiveX or Cookies or Scripts).
Which is the site address?
Title: Re: Help: can't access secure sites
Post by: russellcraiger on January 07, 2005, 12:59:12 AM
Computer illiterate here-what is side address?
Title: Re: Help: can't access secure sites
Post by: Lisandro on January 07, 2005, 01:09:20 AM
Computer illiterate here-what is side address?

No, it's my fault...
I meant, Which is the site address?
Which site you can't go...
Title: Re: Help: can't access secure sites
Post by: russellcraiger on January 07, 2005, 01:16:53 AM
Can go to sites but cannot proceed past login page at any secure login sites like paypal, phone company, even www.games.com.  I have no problems logging into forums-just the sites that have a secure login.
Title: Re: Help: can't access secure sites
Post by: Lisandro on January 07, 2005, 01:19:04 AM
It should be most probably your firewall or the site need a security option of your browser (like ActiveX or Cookies or Scripts).

Ok... can you answer the other question?
Title: Re: Help: can't access secure sites
Post by: russellcraiger on January 07, 2005, 01:22:11 AM
Don't know about firewall-just whatever Gateway shipped it with.  I have latest Internet Explorer browser-sorry if that doesn't answer question.  I did have Norton Antivirus and Norton Internet Security installed but uninstalled them.
Title: Re: Help: can't access secure sites
Post by: Lisandro on January 07, 2005, 01:27:16 AM
I did have Norton Antivirus and Norton Internet Security installed but uninstalled them.

See How important is it to completely remove Norton? (http://forum.avast.com/index.php?topic=9578.0) topic.

If you can connect the Internet and the sites but only not logged, the most probably thing is that you blocked the Cookies.
In your browser, see Tools > Options > Privacy and check if the site is listed on the blocked Cookies list.
Title: Re: Help: can't access secure sites
Post by: russellcraiger on January 07, 2005, 01:31:43 AM
No-these sites are listed in the always allow list-double checked them to be sure.  I will read the other thread too.  Thanks for all your help.
Title: Re: Help: can't access secure sites
Post by: Lisandro on January 07, 2005, 01:50:19 AM
No-these sites are listed in the always allow list-double checked them to be sure.  I will read the other thread too.  Thanks for all your help.

Well, I thought the most probable thing was the cookie problem...
Maybe you need a script to logon and it's being blocked by IE... Can you talk more about the level of IE Security you're using?
Are scripts blocked?

Which firewall are you using?
Title: Re: Help: can't access secure sites
Post by: russellcraiger on January 07, 2005, 01:58:08 AM
Pardon a dumb question but how do I find out about the firewall?  I used to have internet security set to medium but just noticed that I can't reset it-it stays at medium no matter what I select.
Title: Re: Help: can't access secure sites
Post by: Lisandro on January 07, 2005, 02:13:23 AM
Pardon a dumb question but how do I find out about the firewall?

Do you use ZoneAlarm, Sygate Personal Firewall, Agnitum Outpost, Kerio?
No... you don't have a firewall...
You should have one... See 'Links' on my signature and search the Off Topic board for firewall suggestions.
ZA will be a good one for you.

I used to have internet security set to medium but just noticed that I can't reset it-it stays at medium no matter what I select.

You can check on the 'Customize' button and see the script options (generally the last ones there).
Title: Re: Help: can't access secure sites
Post by: russellcraiger on January 07, 2005, 04:14:24 AM
Yeehaw!!!  Thank you Technical-it was in scripting.  I do have Sygate on my computer but not installed.  It is a 2000 version-would it still be good to use?
Title: Re: Help: can't access secure sites
Post by: Lisandro on January 11, 2005, 02:18:17 AM
Yeehaw!!!  Thank you Technical-it was in scripting.

You're welcome!

I do have Sygate on my computer but not installed.  It is a 2000 version-would it still be good to use?

In fact, I'll suggest you take the newest version of the firewall you would install.
Sygate is a good one (maybe some warnings while updating avast)
ZoneAlarm is very good (some systems become instable with it, some other software complains)
Kerio (old version 2) is a good alternative. Newers versions became a bloatware...
Outpost is good on the professional version, the free version is not that good.

After all, Sygate or ZA free  8)