Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: gotty on July 20, 2012, 07:07:38 PM
-
Since the 7.0.1456 update I have found that I cannot open a second instance of IE9 (shift-Click link) without it crashing (virus database is fully up-to-date).
It doesn't matter whether I run IE9 32-bit or 64-bit. However, it only happens on one of the two user accounts I have on Win7-64bit-HomePrem
I've done some searching and found that others were having problems with opening in a new TAB, but this was supposedly fixed.
The Event Viewer entry is:
Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: aswWebRepIE.dll, version: 7.0.1456.418, time stamp: 0x4ff31b8b
Exception code: 0xc0000417
Fault offset: 0x0004d9fb
Faulting process id: 0x1c9c
Faulting application start time: 0x01cd6698b57aeae2
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
Report Id: f57af403-d28b-11e1-9018-bcaec5ad67bd
Only limited use, I know, but it's a starting point.
-
If by any chance you still have the crash dump file could you please upload to the avast ftp server, i also thought igor mentioned this problem had been solved in a vps update but noticed this yesterday myself again but i accidently deleted the file instead of zipping it :-[ ::)
-
Same Error Here
Faulting application name: iexplore.exe, version: 9.0.8112.16447, time stamp: 0x4fc9cd53
Faulting module name: aswWebRepIE.dll, version: 7.0.1456.418, time stamp: 0x4ff31b8b
Exception code: 0xc0000417
Fault offset: 0x0004d9fb
Faulting process id: 0x16b4
Faulting application start time: 0x01cd6785be662579
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
Report Id: fcbb5e8a-d378-11e1-adbd-e840f2736ae0
IE 9, Windows 7 64bit, 64bit IE
-
Same Error Here:
Nome dell'applicazione che ha generato l'errore: iexplore.exe, versione: 9.0.8112.16447, timestamp: 0x4fc9cd53
Nome del modulo che ha generato l'errore: aswWebRepIE.dll, versione: 7.0.1456.418, timestamp: 0x4ff31b8b
Codice eccezione: 0xc0000417
Offset errore 0x0004d9fb
ID processo che ha generato l'errore: 0x153c
Ora di avvio dell'applicazione che ha generato l'errore: 0x01cd677aab40cb73
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Percorso del modulo che ha generato l'errore: C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
ID segnalazione: eacd229f-d36d-11e1-8183-bcaec59002a4
IE 9, Windows 7 64bit, 64bit IE
Windows 7 64bit Sp1 AMD Phenom II X6 1055T Processor 2,80Ghz 4,00GB
Avast 7.0.1456, Windows 7 Firewall
-
Same for me:
Faulting application name: iexplore.exe, version: 9.0.8112.16447, time stamp: 0x4fca012b
Faulting module name: aswWebRepIE64.dll, version: 7.0.1456.418, time stamp: 0x4ff31ba0
Exception code: 0xc0000417
Fault offset: 0x0000000000053790
Faulting process id: 0x1018
Faulting application start time: 0x01cd68be720f6c68
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
Report Id: b197f4b9-d4b1-11e1-92e8-20cf300b2722
-
Is it still reproducible? This bug should have been fixed during VPS update ~ one week ago.
Please send me (kurtin@avast.com) your avast5.ini file (\Program Data\AVAST Software\avast folder). Thanks!
-
Just sent a crash dump and the ini file your way pk, (craig avast5 zip)
-
And i have sent just the ini file - please let me know if you need anything else.
Regards,
Jon.
-
I sometimes get simultaneous crashes for all tabs open to storiesonline.net
doesn't matter if its a story page or the home page
happens every 10 min to 60 min
very irritating
sometimes it closes and reopens the page
other times i get the ie has to close msg
Problem signature:
Problem Event Name: BEX64
Application Name: iexplore.exe
Application Version: 9.0.8112.16447
Application Timestamp: 4fca012b
Fault Module Name: aswWebRepIE64.dll
Fault Module Version: 7.0.1456.418
Fault Module Timestamp: 4ff31ba0
Exception Offset: 0000000000053790
Exception Code: c0000417
Exception Data: 0000000000000000
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 2366
Additional Information 2: 2366658de1a47f60e7b27e07f8b0c8d6
Additional Information 3: fef8
Additional Information 4: fef8c6f598d89a0e4b301dbde5cb71db
-
Just happened as i was sending my ini file via email
IE 9 32bit and 64bit, usually happens on all tabs that are open, clean install did this morning on this Desktop...if you need anything else, just let me know, and i will provide it
-
Not much of a helpful or technical update, but I would like to let you know that this is really starting to irritate me.
I feel a defection to "something else" coming in the next few days.
-
Not much of a helpful or technical update, but I would like to let you know that this is really starting to irritate me.
I feel a defection to "something else" coming in the next few days.
Be patient, an update is due before to long and if it really bothers you that much just uninstall webrep.
-
Same error here. This error is really disgusting. :(
Faulting application name: iexplore.exe, version: 9.0.8112.16447, time stamp: 0x4fc9cd53
Faulting module name: aswWebRepIE.dll, version: 7.0.1456.418, time stamp: 0x4ff31b8b
Exception code: 0xc0000417
Fault offset: 0x0004d9fb
Faulting process id: 0xb30
Faulting application start time: 0x01cd6ce291c9bca3
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
Report Id: 9f77a4c3-d8d8-11e1-928b-002269c26d40
-
First crashed tab:
Problem signature:
Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 9.0.8112.16447
Application Timestamp: 4fc9cd53
Fault Module Name: aswWebRepIE.dll
Fault Module Version: 7.0.1456.418
Fault Module Timestamp: 4ff31b8b
Exception Offset: 0004d9fb
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 79a3
Additional Information 2: 79a3341acaaf7e47041f0edd7b5e9467
Additional Information 3: 8663
Additional Information 4: 86633880258374ad9d4df993b11a719c
then 15 more Close Program popups (in 2 screen locations) including 4 tabs that were loaded w/ "about:blank" as content
this is happening at least 3-4 times per hour and is getting very old
hope they push patch soon or going to seriously consider going back to AVG
-
First crashed tab:
Problem signature:
Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 9.0.8112.16447
Application Timestamp: 4fc9cd53
Fault Module Name: aswWebRepIE.dll
Fault Module Version: 7.0.1456.418
Fault Module Timestamp: 4ff31b8b
Exception Offset: 0004d9fb
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 79a3
Additional Information 2: 79a3341acaaf7e47041f0edd7b5e9467
Additional Information 3: 8663
Additional Information 4: 86633880258374ad9d4df993b11a719c
then 15 more Close Program popups (in 2 screen locations) including 4 tabs that were loaded w/ "about:blank" as content
this is happening at least 3-4 times per hour and is getting very old
hope they push patch soon or going to seriously consider going back to AVG
Why dont you just disable Webrep until the problem is fixed ( which shouldn't be to far away i believe ), it's not such a big deal.
-
If turning off a major selling-point piece of functionality in a product is the only way of getting the product to work what exactly is the point of installing the product??? Hate to rain on "admirer parade" but I expect things put out for public usage (even if free) to work without doing damage to my system or workflow environment (constant browser crashes tend to ruin trying to get things done) and I don't think that that is an unreasonable position.
-
If turning off a major selling-point piece of functionality in a product is the only way of getting the product to work what exactly is the point of installing the product??? Hate to rain on "admirer parade" but I expect things put out for public usage (even if free) to work without doing damage to my system or workflow environment (constant browser crashes tend to ruin trying to get things done) and I don't think that that is an unreasonable position.
There are bugs in all softwares from time to time so as already mentioned if you dont want the browser crashes inconveniencing your browsing disable webrep for the time being, its really not a big security issue not to have webrep which is probably why avast haven't rushed out a fix and the longer the fix takes to come the better as far as im concerned as it will benifit the program and the user in the long run with a much more stable product.
-
I disabled it and it is still crashing IE.
Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 8.0.7600.16700
Application Timestamp: 4cd23213
Fault Module Name: aswWebRepIE.dll
Fault Module Version: 7.0.1456.418
Fault Module Timestamp: 4ff31b8b
Exception Offset: 0004d9fb
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 79a3
Additional Information 2: 79a3341acaaf7e47041f0edd7b5e9467
Additional Information 3: 8663
Additional Information 4: 86633880258374ad9d4df993b11a719c
-
I disabled it and it is still crashing IE.
I dont see how it could crash IE if it is disabled correctly ??? but if so then uninstall webrep.
-
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module aswwebrepie.dll, version 7.0.1456.418, fault address 0x0004d9fb.
OS:WIN XP SP3,2ghz,2gB (win patch all installed)
not always but 5:10 time when i fire up IE8
-
Just recently switched all my personal computers to Avast. I switched from AVG. I have Win 7 & IE9 at home and my Laptop has Vista & IE9. I purchased Avast Pro for home and have free on laptop. I've been haveing the WebRep issue on both computers. Random closures of IE on both machines. One thing I did notice that was noteworthy - the tab that jams is always - if I'm not mistaken - the tab that isn't active.
I knew you could disable webRep but uninstall? Uninstall Avast and custom reinstall - deselect webrep??
-
I disabled it and it is still crashing IE.
I dont see how it could crash IE if it is disabled correctly ??? but if so then uninstall webrep.
Yes it's still happening. I've tried posting a screen shot but the board hangs when I try to upload the jpb. How do I uninstall it?
(http://img815.imageshack.us/img815/1984/webrepdisabled.jpg)
-
I disabled it and it is still crashing IE.
I dont see how it could crash IE if it is disabled correctly ??? but if so then uninstall webrep.
Yes it's still happening. I've tried posting a screen shot but the board hangs when I try to upload the jpb. How do I uninstall it?
To uninstall webrep go to Programs and features or remove programs and double click avast, when you get the popup click on change and untick webrep -browser protection ( simple :))
-
after few hour i realize .aswWebRepIE.dll just fine with chrome,opera.....only IE...wonder Y..?if silverlight can be use with it full function with other browser it mean BYE_2 IE. >:(
-
If by any chance you still have the crash dump file could you please upload to the avast ftp server, i also thought igor mentioned this problem had been solved in a vps update but noticed this yesterday myself again but i accidently deleted the file instead of zipping it :-[ ::)
I realize this is over a year old, BUT apparently the problem still isn't fixed...or it became a NEW (though identical) problem with Internet Explorer 11.
I just finally upgraded my computer last week from Windows XP and IE8 to Windows 7 and Internet Explorer 11, and that's when it started. I NEVER had a single problem caused by Webrep in IE 8, but now the only way I can find to keep IE 11 from crashing is by disabling the Webrep. Here is just one (of dozens) of error reports of Webrep causing IE 11 to crash:
Faulting application name: iexplore.exe, version: 11.0.9600.16518, time stamp: 0x52f347b2
Faulting module name: aswWebRepIE.dll, version: 9.0.2013.75, time stamp: 0x52d6c48c
Exception code: 0xc0000005
Fault offset: 0x0001555c
Faulting process id: 0x954
Faulting application start time: 0x01cf3a1f393e4c58
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
Report Id: 789eff78-a612-11e3-b503-b280ff9c5076
Avast was fully updated after the clean-install of Windows 7, and I also need to mention that this problem does NOT exist in FireFox, Google Chrome or Opera Browsers. Of course Microsoft keeps referring me back to Avast for answers, even though I have a feeling that this might be a problem with Internet Explorer (all versions above IE8). Can we maybe get them to admit it after what....4 years now? Or has anyone found a "fix" for this by now? (Preferably a "fix" OTHER THAN using only FireFox, Google Chrome or Opera or disabling or uninstalling the Avast Webrep...which does eliminate the problem but is not really a good solution since Webrep is actually a nice, helpful feature when it's not crashing the browser.)
-
@NightwingWV308,
You could give the latest beta version a try.
http://forum.avast.com/index.php?topic=147290.0 (http://forum.avast.com/index.php?topic=147290.0)