Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Nagan on July 21, 2012, 12:00:01 PM
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I use Firefox as default browser and have NoScript addon. In any site like Youtube the video does not run automatically , first the Noscript placeholder is displayed (Image attached) . I have to click and allow for the video to progress. But on clicking the placeholder and allowing the picture to run Firefox hangs. After disabling avast shields control , the same operation works fine. It definitely is a problem with AVAST and I have mentioned it here too (http://forum.avast.com/index.php?topic=101683.0)
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Try under NS Options > Allow this page only temporarily. Then when you are done, revoke the permissions. This has to do with NoScript, not Avast.
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Try under NS Options > Allow this page only temporarily. Then when you are done, revoke the permissions. This has to do with NoScript, not Avast.
But the same operation was/is working fine with 1426. Then as I mentioned if I disabled AVAST shields it works fine. Could you try and confirm that or guide if there are conflicts with some other programs?
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I can confirm it as I use both. What version of FF are you using? What version of NS are you using?
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FF -13.0.1 NS-2.4.8
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Your FF is not up to date. You need to update it to v. 14.0.1.
NS is fine.
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Ok will update. But if you look deep into my post would you still conclude that Firefox was the stumbling block? Might be there are other conflicts within my system which could have caused them. But will take some time because changing version is highly tiring.. Thanks for the help.
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To upgrade FF: Click on the top toolbar of FF > Help > About Firefox...if it needs upgrading just follow prompts.
I've seen your problem before and it appears to be a NS problem and not an Avast problem. NS removes the scripting on the page, so that is why you cannot see it properly unless you allow it. Once you allow it, assuming it is safe for you to do so, then it works and you can see it fine.
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If I were you I'd stick with .1426. I've already pointed out there's a problem with .1456, but avast! staff won't hear about it. They insist it's not avast! that's the problem. Even though everything worked fine under .1426... until I updated to .1456. SafeSurf is the only one who has been helpful, but unfortunately, this didn't solve my problem. I must have uninstalled/installed avast! (and Online Armor Free) more than a dozen times, but nothing works. (That's a lie, shutting down the Behavior Shield or shutting down avast! completely does work - uninstalling OA Free also seems to work). Fx freezes when I try to open websites with Flash-content. It even freezes when I simply try to open it under avast! .1456.
This is what I'm working with now:
avast! Free Antivirus 7.0.1426
Windows 7 Home Premium x64 SP1
Online Armor Free 5.5.0.1616
Mozilla Firefox 14.0.1 - NoScript 2.4.8
Shockwave Flash Plugin 11.3.300.265
C:\Windows\SysWOW64\Macromed\Flash\mms.cfg
added ProtectedMode=0
I haven't tried installing .1456 since I updated Fx to 14.x, but I read elsewhere that doesn't help either...
Edit:Ok, I take that back. Upgrading Fx to 14.x seems to have solved the problem. Fx, Flash and .1456 seems to play well with each other now. It even solves the bug that I reported here (http://forum.avast.com/index.php?topic=101249.msg809964#msg809964). So weird... ???
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There is a known problem with Adobe Flash's new Protected Mode and Firefox. It occurs in Windows Vista and newer versions. There is also conflicts between the new Flash and RealPlayer. Flash Protected Mode (sandboxes itself) is not enabled on WinXP and I don't have RealPlayer, so I'm having no problem with the latest Flash 11.3.300.265.
See http://forums.mozillazine.org/viewtopic.php?f=38&t=2502743 (http://forums.mozillazine.org/viewtopic.php?f=38&t=2502743) and follow the links in that thread.
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If I were you I'd stick with .1426. I've already pointed out there's a problem with .1456, but avast! staff won't hear about it. They insist it's not avast! that's the problem. Even though everything worked fine under .1426... until I updated to .1456. SafeSurf is the only one who has been helpful, but unfortunately, this didn't solve my problem. I must have uninstalled/installed avast! (and Online Armor Free) more than a dozen times, but nothing works. (That's a lie, shutting down the Behavior Shield or shutting down avast! completely does work - uninstalling OA Free also seems to work). Fx freezes when I try to open websites with Flash-content. It even freezes when I simply try to open it under avast! .1456.
Edit:Ok, I take that back. Upgrading Fx to 14.x seems to have solved the problem. Fx, Flash and .1456 seems to play well with each other now. It even solves the bug that I reported here (http://forum.avast.com/index.php?topic=101249.msg809964#msg809964). So weird... ???
By the way I am surprised between the behaviours of two versions of AVAST that made me confused and desperate. Anyway I will stick with 1426 until assured that things are OK. Meanwhile I wonder FF 14.x , FF have ultimately to do with AVAST. My earlier question remained. If FF13.x >> Noscript>> Flash could work with AVAST 1456 Shields disabled , why not work when Shields are enabled?? :-\ :-\
Safesurf , Gopher thanks for communicating but if you would read my post very clearly I would still be scared to believe it had all to do with a Firefox and Flash behavior only.
EDIT Forgot to mention that 1456 works clean in XP SP 3 environment but not in Win 7 64 bit --atleast for me ???
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@ Nagan,
Each OS works differently and most likely has different software on it as well. You are lucky that everything plays well together. However you should still keep your software up to date since this is how malware can get into your system. FF put out patches to fix some of these security holes, so I would update FF as I mentioned earlier. As was also mentioned with Flash there is a known issue, and given their history, I'm sure there will be another update soon. >:(
@ Cyberpunk,
I don't think all your problems has to do with FF and Flash. Avast is putting out a new release/fix next week or the following to help resolves some of the issues that have been brought up (they do read the forum and things we bring to their attention).
As mentioned earlier, keep your other software, browser, and plug-in's , OA, Flash, etc. (do a Secunia CSI scan to see if you need to update anything) updated. If you feel more comfortable staying with Avast v.1426 for now until the new release, then go ahead so things work on your machine.
1. If you need the download file for v.1426 Free:
Avast 7.0.1426:
Avast Free AV: http://www.oldapps.com/avast_antivirus.php?old_avast=7370 (http://www.oldapps.com/avast_antivirus.php?old_avast=7370)
2. Download the Avast Uninstall Utility http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility) and save it to your HDD.
3. Disconnect from the Internet at this time.
4. Go into Safe Mode (http://Safe Mode) (hit F8 repeatedly) and run the Avast Uninstall Tool. Uninstall ALL previous versions and products of Avast you had on this machine and reboot in between each uninstall.
6. Reboot.
7. Install the newest version of Avast and reboot.
8. Get Internet access and register your copy or add the license key for Free, Pro, or AIS online.
Free – http://www.avast.com/registration-free-antivirus.php (http://www.avast.com/registration-free-antivirus.php)
9. Update the Avast definitions.
Let us know how that works for you. Thank you for your patience. :)
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Can the whole uninstall / reinstall process be completed with only a single restart. My win 64 machine takes ages for the desktop to be presented. Why can't Avast clear work in the Normal mode and restart ( a built in verification mechanism to advice the user for a safemode start /uninstall only if required?)
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If you read the instructions for the Avast Uninstaller Tool, it it requires it to be in Safe Mode now, then reboot.
We have found that to get rid of remnants from older versions of Avast that were stored in different parts of your machine, to use the Uninstaller tool in Safe Mode, then reboot in between.
Perhaps you have a problem with your machine if it takes so long to restart. Have you looked at what you have at Start Up? Is there anything there that is non-essential that you can "disable?"
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Yeah I believe I had only essential softwares at startup. But if there is an application / method which would advice to weed out unnecessary services or applications , kindly suggest..
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Personally I don't feel it necessary to reboot in between multiple use for the uninstall utility for different versions of avast that were installed, e.g. 5, 6, 7. Having once gone through this routine, should you need to do it again you shouldn't have to run it for previously installed versions only the current one.
I would just cycle through them in turn for the versions you had previously installed and reboot into normal mode once you have done that.
These are the instructions I have given for years without anyone coming back to say that didn't work. I have absolutely no idea where this multiple boot issue crept in.
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I have absolutely no idea where this multiple boot issue crept in.
Me neither. ;)
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Yeah I believe I had only essential softwares at startup. But if there is an application / method which would advice to weed out unnecessary services or applications , kindly suggest..
First issue would be to deal with your obviously corrupted Avast install. Your image definitely shows something with Avast is messed up. Then, deal with your Firefox/Flash issue.
NoScript 2.4.9 and AdBlock Plus 2.1.2 will also be out soon on the AMO site for update in Firefox 14.0.1.
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@ Cyberpunk,
I don't think all your problems has to do with FF and Flash. Avast is putting out a new release/fix next week or the following to help resolves some of the issues that have been brought up (they do read the forum and things we bring to their attention).
That's good to read. I was getting a bit frustrated to what appeared to me to be a lack of interest from "official" staff. As for what is to blame, it's still not clear to me. Uninstalling Online Free and reinstalling avast! also solved the problem. I'm just hoping this new avast! build is not going to cause more problems. (Will create an image of my C: drive before updating.)
As mentioned earlier, keep your other software, browser, and plug-in's , OA, Flash, etc. (do a Secunia CSI scan to see if you need to update anything) updated. If you feel more comfortable staying with Avast v.1426 for now until the new release, then go ahead so things work on your machine.
I'm a big fan of Secunia, so I have PSI installed. Version 2.x because 3.x doesn't have an advanced mode. But everything is up to date here and avast! .1456 is not causing any more problems.
1. If you need the download file for v.1426 Free:
Tnx, but I still have the avast_free_antivirus_setup.exe on my hdd. I have a folder with all kinds of software that I also keep on a flash drive. avast! is one those programs.
Anyway, this is what I'm working with now:
avast! Free Antivirus 7.0.1456
Windows 7 Home Premium x64 SP1
Online Armor Free 5.5.0.1616
Mozilla Firefox 14.0.1 - NoScript 2.4.9 (AdBlock Plus 2.1.2)
Shockwave Flash Plugin 11.3.300.265
C:\Windows\SysWOW64\Macromed\Flash\mms.cfg
added ProtectedMode=0