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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: frmllet on July 26, 2012, 03:40:31 AM

Title: Cannot connect to antivirus engine
Post by: frmllet on July 26, 2012, 03:40:31 AM

I have a problem similar to http://forum.avast.com/index.php?topic=96992.0 (http://forum.avast.com/index.php?topic=96992.0) but on a Vista PC.

GUI said that my avast is "not secured", even as the antivirus engine works :

• services "avast! Antivirus" is started
• webshield detect malware (using https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1301&nav=0,2#idt_01 (https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1301&nav=0,2#idt_01))
• sometime autosandbox pops up

GUI seems to have trouble with my preferences :

• It said I'm registered until 05/04/2013, but that I have 0 day left ;
• Adding a file to AutoSandbox exclusion list seems to work (GUI said it is done), but
  • I'm not able to see that file in the exclusion list,
  • the added file DOES trigger AutoSandbox popup ;
• AutoSandbox popup :
  • run in the Sandbox (or not) as told,
  • don't remember my choice (even when told to).

I've done a total reinstallation (as https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1049&nav=0,2 (https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1049&nav=0,2)).
But doing so, I lost the "AutoSandbox mode = ask" option. And I had to reinstall/repair and reboot again and agian until I can set it back.

I'm used to install avast in a specific directory (which works fine on an other Vista PC).
I have no idea where avastscript*.log might be on a PC.