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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: JGJackson on July 26, 2012, 12:13:02 PM

Title: Avastemupdate problem
Post by: JGJackson on July 26, 2012, 12:13:02 PM
Since I upgraded my free version recently I keep getting the attached message on my PC saying memory cannot be read. Can you please advise as to how to stop it but mostly, is it causing problems that I haven't seen yet?
Title: Re: Avastemupdate problem
Post by: Asyn on July 26, 2012, 12:16:36 PM
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??
Title: Re: Avastemupdate problem
Post by: JGJackson on July 26, 2012, 12:28:27 PM
Oops sorry...
Version is 1456: Op system is 32 bit Win XP SP3. I've used free Avast coming up to 1 year in September and AVG prior to that. This is the first error I've noticed. I use Outpost (free) as my Firewall s/w and SpyBot as my malware s/w.

Hope that helps.

Cheers
Title: Re: Avastemupdate problem
Post by: JGJackson on July 26, 2012, 12:30:23 PM
And as mentioned previously, it is Avast release 1456..
Title: Re: Avastemupdate problem
Post by: Asyn on July 26, 2012, 12:31:58 PM
Before we start, I would drop Spybot...!! ;)

1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Title: Re: Avastemupdate problem
Post by: JGJackson on July 26, 2012, 12:36:47 PM
Thanks for that quick turn round - I'll try that later.

But one question, why drop Spybot as it seems to be one of the most respected applications available
Title: Re: Avastemupdate problem
Post by: Asyn on July 26, 2012, 12:42:36 PM
Quote from: JGJackson on July 26, 2012, 12:36:47 PM
But one question, why drop Spybot as it seems to be one of the most respected applications available

3 reasons:

1. Spybot is outdated and avast! already scans for spyware.
2. It can make problems with avast!
3. If you need a 2nd opinion, MBAM is much better.
Title: Re: Avastemupdate problem
Post by: Gopher John on July 26, 2012, 02:44:28 PM
Disabling SpyBot Search & Destroy's TeaTimer module will remove a major source of problems.  When installing, or when some programs are modified during updating, TeaTimer will make decisions on whether to allow the change if it is within the parameters set by TeaTimer. 

http://www.safer-networking.org/faq/how-to-disable-spybot-sd-temporarily/ (http://www.safer-networking.org/faq/how-to-disable-spybot-sd-temporarily/)

Although the title of the page says temporarily, it is disabled until manually activated.

Edited: Modified link.  SpyBot S&D's site has changed.  Main URL is the same, but major rework.
Title: Re: Avastemupdate problem
Post by: JGJackson on August 07, 2012, 12:05:14 PM
As instructed earlier in this topic, I did the remove and re-install of Avast plus the disabling of Spybot - not a remove. But I still get the same message on restarting the PC. Pressing OK and continuing doesn't seem to cause any problems per se (fingers crossed!) but I'd rather not get that message at all. Is there anything else I could try?
Title: Re: Avastemupdate problem
Post by: Asyn on August 07, 2012, 12:09:14 PM
Quote from: JGJackson on August 07, 2012, 12:05:14 PM
Is there anything else I could try?

As said, drop SB.
Title: Re: Avastemupdate problem
Post by: JGJackson on August 07, 2012, 12:54:10 PM
Thought so - I'll get that done and see what happens then

Thanks
Title: Re: Avastemupdate problem
Post by: JGJackson on September 14, 2012, 06:46:26 PM
Sorry for delay in getting back here but holidays interrupted flow!!

Anyway, I've got rid of SB in its entirety as suggested yet the message still comes up on booting up.

Apart from that everything seems to be running OK but is there anything else to look for?