Avast WEBforum
Other => Viruses and worms => Topic started by: japhillips on July 30, 2012, 04:30:46 PM
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Hello, I am new to this form. My computer too is infected with the win32. Alerts kept popping up, I have ran malware scanners and removed it but it keeps coming back.
I have downloaded Combofix but have not run it because I dont want to do any additional damage? Any help would be appreciated
Thanks
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Follow the instructions as stated on the website in my signature.
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I dont see any instructions on the website
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hey please follow this guide and attach your logs.
http://forum.avast.com/index.php?topic=53253.0
a malware expert will help you from there it might take a few hours.
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Click on the link in my signature then click om remove malware.
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I ran the OTL and then the aswMBR and have attached the logs. I really appreciate the help.
I can also attach logs from malwarbytes and rougekiller if you would like
Thanks
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more attachments
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malwarbytes log
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Could you attach the RogueKiller logs please
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
(https://dl.dropbox.com/u/73555776/OTL_Fix.GIF)
:OTL
IE - HKU\S-1-5-21-1993962763-789336058-1801674531-1003\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://search.babylon.com/?affID=109935&babsrc=HP_ss&mntrId=8822db0b00000000000000219b139b9f
IE - HKU\S-1-5-21-1993962763-789336058-1801674531-1003\..\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}: "URL" = http://search.babylon.com/?q={searchTerms}&affID=109935&babsrc=SP_ss&mntrId=8822db0b00000000000000219b139b9f
IE - HKU\S-1-5-21-1993962763-789336058-1801674531-1003\..\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}: "URL" = http://blekko.com/ws/?source=c3348dd4&tbp=rbox&toolbarid=blekkotb_031&u=610CAF88E2878EB038E4484FC8C6A556&q={searchTerms}
FF - prefs.js..browser.search.defaultenginename: "Search the web (Babylon)"
FF - prefs.js..browser.search.order.1: "Search the web (Babylon)"
FF - prefs.js..browser.startup.homepage: "http://search.babylon.com/?affID=109935&babsrc=HP_ss&mntrId=8822db0b00000000000000219b139b9f"
FF - prefs.js..keyword.URL: "http://search.babylon.com/?affID=109935&babsrc=KW_ss&mntrId=8822db0b00000000000000219b139b9f&q="
FF - prefs.js..searchreset.backup.browser.search.defaultenginename: "Blekko"
FF - prefs.js..browser.startup.homepage: " "
FF - prefs.js..searchreset.backup.keyword.URL: "http://blekko.com/ws/?source={SourceID}&tbp=url&toolbarid=blekkotb_031&u=USERGUID&q="
[2012/06/04 15:28:52 | 000,002,313 | ---- | M] () -- C:\Program Files\mozilla firefox\searchplugins\babylon.xml
[2012/06/01 09:42:19 | 000,002,134 | ---- | M] () -- C:\Program Files\mozilla firefox\searchplugins\search.xml
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Infodelivery present
[2012/07/26 20:04:59 | 000,000,000 | --SD | C] -- C:\Documents and Settings\Joe\Application Data\a159dde
[2011/12/17 18:19:14 | 000,014,682 | --S- | C] () -- C:\Documents and Settings\Joe\Local Settings\Application Data\exguj6wj85bm217fl644yl2b73p7e
[2011/12/17 18:19:14 | 000,014,682 | --S- | C] () -- C:\Documents and Settings\All Users\Application Data\exguj6wj85bm217fl644yl2b73p7e
:Files
ipconfig /flushdns /c
:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Download and Install Combofix
Download ComboFix from one of the following locations:
Link 1 (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)
Link 2 (http://www.forospyware.com/sUBs/ComboFix.exe)
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here (http://forums.whatthetech.com/How_Disable_your_Security_Programs_t96260.html&pid=494216#entry494216)
- Double click on ComboFix.exe & follow the prompts.
- Accept the disclaimer and allow to update if it asks
(http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png)
(http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png)
- When finished, it shall produce a log for you.
- Please include the C:\ComboFix.txt in your next reply.[/b]
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
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running the otl right now (its on a diff pc)
here is the log from rougekiller earlier today
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OTL seems to have froze up says (NOT RESPONDING) on screen... ?? wait or restart?
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Stop OTL and continue to Combofix please
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atl+ctrl+del wont do anything should I pull the plug on the machine?
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What does OTL say at the bottom ?
Does clicking the X work ?
If not then hard reboot by powering off
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Here is the combofix log file
Had to restart the computer during OTL when it froze.
Thank you for your help
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Are you still getting Avast alerts ?
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I have it disabled right now i will rerun
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just ran a quick scan on avast and came back with 0...
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Any further problems before I remove my tools ?
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went to restart computer got a blue screen saying dumping physical memory
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Is this the first occurence and is it booting OK now ?
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yes it was the first occurance
reset again came up with a windows error that said it had been logged.
everything seems to be back to normal
how do we remove tools?
thanks again so much
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Subject to no further problems :)
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean :thumbsup:
A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL- Under the Custom Scans/Fixes box at the bottom, paste in the following
:Commands
[resethosts]
[emptytemp]
[CLEARALLRESTOREPOINTS]
[Reboot]
- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
Remove ComboFix- Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
- In the Run box, type in ComboFix /Uninstall
(Notice the space between the "x" and "/")
then click OK
(http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg)
- Follow the prompts on the screen
- A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that- Click Start.
- Open My Computer.
- Select the Tools menu and click Folder Options.
- Select the View Tab.
- Under the Hidden files and folders heading select Do not show hidden files and folders.
- Click Yes to confirm.
- Click OK.
(http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif) Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.
Upgrading Java:- Go to this site (http://java.com/en/) and click Do I have Java
- It will check your current version and then offer to update to the latest version
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
(http://img233.imageshack.us/img233/7729/mbamicontw5.gif) Malwarebytes (http://www.malwarebytes.org/mbam-download.php).
Update and run weekly to keep your system clean
Download and install FileHippo update checker (http://www.filehippo.com/updatechecker/) and run it monthly it will show you which programmes on your system need updating and give a download link
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit - Microsoft Windows Update (http://windowsupdate.microsoft.com)
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ? (http://www.geekstogo.com/forum/topic/225044-preventing-malware-and-safe-computing/)Keep safe :wave:
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it seems OTL has locked up again while trying to run the :Commands
[resethosts]
[emptytemp]
[CLEARALLRESTOREPOINTS]
[Reboot]
code...
should I skip and move on?
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Yes I believe it is Malwarebytes again being awkward.. That only happens on some systems for no apparent reason
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Uninstalled malwarebytes and re-ran and was able to complete all the steps. As of right now it looks like I am in the clear. I will keep you updated I appreciate all of your help so much.
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My pleasure
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just today began getting alerts again from the other computer on my network! ? !
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mwb log running otl now
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OTL Logs
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aswMBR log
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Timing, I just came on line ;D
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
(https://dl.dropbox.com/u/73555776/OTL_Fix.GIF)
:OTL
IE - HKLM\..\SearchScopes\{9230cb90-79de-4945-88a4-762244a25bc8}: "URL" = http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=YKxdm069YYus&ptb=4E5E8C6B-692E-4D64-BBCF-46E4E81DF7A8&ind=2012052510&ptnrS=YKxdm069YYus&si=google_people&n=77ed7c1e&psa=&st=sb&searchfor={searchTerms}
:Files
C:\Windows\Installer\{89a2a9de-69c8-a38c-0e01-5d918c48610c}
C:\Users\Suzy\AppData\Local\{89a2a9de-69c8-a38c-0e01-5d918c48610c}
C:\Windows\assembly\GAC\Desktop.ini
ipconfig /flushdns /c
netsh int ip reset c:\resetlog.txt /c
ipconfig /release /c
ipconfig /renew /c
sc create BITS binpath= "c:\windows\system32\svchost.exe -k netsvcs" start= delayed-auto /c
:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Download and Install Combofix
Download ComboFix from one of the following locations:
Link 1 (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)
Link 2 (http://www.forospyware.com/sUBs/ComboFix.exe)
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here (http://forums.whatthetech.com/How_Disable_your_Security_Programs_t96260.html&pid=494216#entry494216)
- Double click on ComboFix.exe & follow the prompts.
- Accept the disclaimer and allow to update if it asks
(http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png)
(http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png)
- When finished, it shall produce a log for you.
- Please include the C:\ComboFix.txt in your next reply.[/b]
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
FINALLY
run farbar service scanner (http://download.bleepingcomputer.com/farbar/FSS.exe)
(https://dl.dropbox.com/u/73555776/FSS.GIF)
Tick "All" options.
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
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ive had otl running for over an hour now and it seems to have stopped while moving the desktop.ini file.
should I end the process and try again or move on?
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I ended the OTL but not sure what To do next
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Continue with combofix please
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combofix log attached moving on to farbar
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Looks like OTL did its part ;D
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farbar log attached
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Right click the link below and select "save target as... "
https://dl.dropbox.com/u/73555776/bits.reg
Save to the desktop
Right click the reg file and select merge
Accept the warnings and reboot
And could you confirm all is well
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downloaded and put on desktop but when I right click I do not see the "merge" option...?
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OK double click it and you should get the same result
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for some reason it keeps saving it as a text file
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No problem I have a zipped version here
https://dl.dropbox.com/u/73555776/bits.zip
Extract to the desktop and follow the same steps as before
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thanks it worked i rebooted and turned avast back on, no more alerts, and also ran quick scan malwarebytes and came back with no results...
Is it time to clean up tools again?
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Yup
Subject to no further problems :)
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean :thumbsup:
A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL- Under the Custom Scans/Fixes box at the bottom, paste in the following
:Commands
[resethosts]
[emptytemp]
[Reboot]
- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
Remove ComboFix
- Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
- In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK
(http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg)
- Follow the prompts on the screen
- A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
- Go to control panel
- Select folder options (Appearance > Folder options in category view)
- Select the View Tab.
- Under the Hidden files and folders heading select Do not show hidden files and folders.
- Click Yes to confirm.
- Click OK.
(http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif)
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.
Upgrading Java:
- Go to this site (http://java.com/en/) and click Do I have Java
- It will check your current version and then offer to update to the latest version
SPRING CLEAN
To manually create a new Restore Point
- Go to Control Panel and select System
- Select System
- On the left select System Protection and accept the warning if you get one
- Select System Protection Tab
- Select Create at the bottom
- Type in a name i.e. Clean
- Select Create
Now we can purge the infected ones
- GoStart > All programs > Accessories > system tools
- Right click Disc cleanup and select run as administrator
- Select Your main drive and accept the warning if you get one
- For a few moments the system will make some calculations
- Select the More Options tab
- In the System Restore and Shadow Backups select Clean up
- Select Delete on the pop up
- Select OK
- Select Delete
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
(http://img233.imageshack.us/img233/7729/mbamicontw5.gif)
Malwarebytes (http://www.malwarebytes.org/mbam-download.php). Update and run weekly to keep your system clean
Download and install FileHippo update checker (http://www.filehippo.com/updatechecker/) and run it monthly it will show you which programmes on your system need updating and give a download link
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
- Microsoft Windows Update (http://windowsupdate.microsoft.com)
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ? (http://www.geekstogo.com/forum/topic/225044-preventing-malware-and-safe-computing/)
Keep safe :wave:
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well I have done all of the above and I think it has taken care of it. Again you have saved me big time.
thank you so much.
Is there any way I can re-pay you?
Is there a malware/virus scanner capable of stopping this virus before it gets on my computer?
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Is there a malware/virus scanner capable of stopping this virus before it gets on my computer?
At the moment no.. I have seen all infected, but and here is the bonus.. Avast blocks it and lets you know until you get it fixed.. Several AV's just report on boot. Then if you do not reboot for a week it has a wonderfull time doing its thing