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Non-English Zone => Português => Topic started by: juniowr on August 02, 2012, 03:43:40 AM

Title: PROBLEMAS NA ATUALIZAÇÃO
Post by: juniowr on August 02, 2012, 03:43:40 AM

Ja faz um mes que nao estou conseguindo atualizar o meu avast free versão 7.0.1426.0 e as definições de vírus versão 120702-1

não consigo atualizar nenhum dos dois

alguem pode me ajudar?

Title: Re: PROBLEMAS NA ATUALIZAÇÃO
Post by: Lisandro on August 02, 2012, 04:05:14 AM

Desinstale, reinicie, instale novamente, reinicie, registre e atualize o seu avast.

Title: Re: PROBLEMAS NA ATUALIZAÇÃO
Post by: juniowr on August 03, 2012, 05:39:30 AM

amigo... eu ja tentei de tudo e não consigo remover.. o que faço?

Title: Re: PROBLEMAS NA ATUALIZAÇÃO
Post by: Lisandro on August 04, 2012, 01:03:11 AM

Pode me seguir em inglês?

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. (Optional) If you want, save your avast! settings for later restoration (Settings > Maintenance > Back up).
4. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
5. Run the avast! Uninstall Utility saved on 1 in Safe Mode (http://www.pchell.com/support/safemode.shtml). Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
6. Install avast! using the setup saved on 2. Boot.
7. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
8. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.