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Consumer Products => Avast Mac Security => Topic started by: macabee on August 04, 2012, 03:55:47 PM

Title: Mountain Lion not secured message
Post by: macabee on August 04, 2012, 03:55:47 PM

I have just upgraded from Snow Leopard to Mountain Lion. When I reboot my iMac, avast advises me that I am not secured and require repairing.

Once I quit avast and re-open avast, all is well, although this is more an irritant than a serious issue, I would like to be able to solve this

Please advise.

Thanks

Title: Re: Mountain Lion not secured message
Post by: Jan Gahura on August 07, 2012, 08:33:56 AM

Hi,

It's necessary to repair an avast! installation after upgrading to the Mountain Lion. Unfortunately, we need to repair/upgrade our files because of new features in the Mountain Lion.

Regards,
Jan

Title: Re: Mountain Lion not secured message
Post by: macabee on August 07, 2012, 12:40:17 PM

Quote from: Jan Gahura on August 07, 2012, 08:33:56 AM

Hi,

It's necessary to repair an avast! installation after upgrading to the Mountain Lion. Unfortunately, we need to repair/upgrade our files because of new features in the Mountain Lion.

Regards,
Jan

I appreciate that, however the same message appears each time I reboot!

Title: Re: Mountain Lion not secured message
Post by: havlin on August 07, 2012, 02:12:38 PM

Hi,
please try to uninstall avast!, reboot and install it again.
Hope it'll help.
Looking forward the result.

Regards, Pepa

Title: Re: Mountain Lion not secured message
Post by: macabee on August 07, 2012, 03:34:24 PM

Quote from: Pepa Havlin on August 07, 2012, 02:12:38 PM

Hi,
please try to uninstall avast!, reboot and install it again.
Hope it'll help.
Looking forward the result.

Regards, Pepa

Many thanks, It would appear to have worked. :)

Title: Re: Mountain Lion not secured message
Post by: macabee on August 08, 2012, 02:51:21 PM

Quote from: macabee on August 07, 2012, 03:34:24 PM

Quote from: Pepa Havlin on August 07, 2012, 02:12:38 PM

Hi,
please try to uninstall avast!, reboot and install it again.
Hope it'll help.
Looking forward the result.

Regards, Pepa

Many thanks, It would appear to have worked. :)

Reverted back to the "not secured message"

Advice anyone?

Title: Re: Mountain Lion not secured message
Post by: Jan Gahura on August 08, 2012, 03:09:10 PM

That's really weird. Can you open the Console, search anything which contains "avast" in the FILES -> system.log and post it here, please?

Thanks,
Jan

Title: Re: Mountain Lion not secured message
Post by: macabee on August 08, 2012, 03:24:57 PM

Quote from: Jan Gahura on August 08, 2012, 03:09:10 PM

That's really weird. Can you open the Console, search anything which contains "avast" in the FILES -> system.log and post it here, please?

Thanks,
Jan

Thanks, please find attached.

Title: Re: Mountain Lion not secured message
Post by: mity on August 09, 2012, 02:41:30 PM

Thanks for the log. For some unknown reason, the main avast engine fails to start on your machine :-(
Can you please also provide a file /var/log/avastdaemon.log?

Thanks,
Mity

Title: Re: Mountain Lion not secured message
Post by: macabee on August 09, 2012, 05:11:45 PM

Quote from: mity on August 09, 2012, 02:41:30 PM

Thanks for the log. For some unknown reason, the main avast engine fails to start on your machine :-(
Can you please also provide a file /var/log/avastdaemon.log?

Thanks,
Mity

File too big [528kb] can I email it?

Thanks