Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ty4o on August 04, 2012, 08:15:11 PM

Title: Avst 7 problem
Post by: ty4o on August 04, 2012, 08:15:11 PM

Hello, I installed Avast! free version but when I bought licence then after update I restarted my PC to allow Avast! upgrade to Pro I mean IS. When I logged on Avast! blocked my internet i could not access any internet access.
Does anyone know how to fix this? please help. Thank you!

Title: Re: Avst 7 problem
Post by: Asyn on August 04, 2012, 08:17:04 PM

- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??

Title: Re: Avst 7 problem
Post by: ty4o on August 04, 2012, 08:24:36 PM

avast! 7 free version then upgraded to Pro IS version after upgrading I had this problem.
My OS is Windows 7 home premium 64 bit operating system.
I used Vipre internet security before Avast!

Title: Re: Avst 7 problem
Post by: Asyn on August 04, 2012, 08:41:17 PM

1. Download avast! Pro Antivirus: http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

Title: Re: Avst 7 problem
Post by: ty4o on August 04, 2012, 08:58:39 PM

Sorry I meant avast! 7 IS

Title: Re: Avst 7 problem
Post by: Asyn on August 04, 2012, 09:01:57 PM

OK, no problem... ;)

1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

Title: Re: Avst 7 problem
Post by: ty4o on August 04, 2012, 10:05:37 PM

:/ It did not work I had same problem

Title: Re: Avst 7 problem
Post by: schmidthouse on August 04, 2012, 10:43:21 PM

Quote from: ty4o on August 04, 2012, 08:24:36 PM

avast! 7 free version then upgraded to Pro IS version after upgrading I had this problem.
My OS is Windows 7 home premium 64 bit operating system.
I used Vipre internet security before Avast!

Just a thought. You may have remnants of the Vipre IS installation.
Make sure you use the developers removal tool(Clean up) and then try the previous instructions to install Avast again. :)

Title: Re: Avst 7 problem
Post by: Para-Noid on August 04, 2012, 10:45:52 PM

Did you uninstall Vipre Internet Security? If you did how did you uninstall it? Did you use CCleaner to clean-up left overs?  ???
http://filehippo.com/download_ccleaner/  :)

Rats, I was not quite quick enough.  >:(

Title: Re: Avst 7 problem
Post by: ty4o on August 04, 2012, 10:53:50 PM

I still have Vipre IS

Title: Re: Avst 7 problem
Post by: DJBone on August 04, 2012, 11:04:05 PM

Do you still have installed Vipre IS??

DJBone

Title: Re: Avst 7 problem
Post by: schmidthouse on August 04, 2012, 11:18:03 PM

Quote from: ty4o on August 04, 2012, 10:53:50 PM

I still have Vipre IS

Installing and running (2) two IS programs is not recommended and  can result in system errors and malfunctioning programs. ???
Uninstall one of the IS programs. :)

Edit: preferably Vipre. ;) ;D

Title: Re: Avst 7 problem
Post by: ty4o on August 05, 2012, 02:05:31 PM

I still have same problem =[ can't connect to internet with avast! 7 IS when I buy a licence this problem starts but when its on 30 day trial its fine.