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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: tobbie434 on August 13, 2012, 12:31:09 PM

Title: avast throwing blue screens when playing the game grand chase
Post by: tobbie434 on August 13, 2012, 12:31:09 PM: :(
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: Asyn on August 13, 2012, 12:32:12 PM: - Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: tobbie434 on August 13, 2012, 12:49:12 PM: I'm using avast free antivirus 7 in windows 7 64 Bit SP1. It happened when I installed avast free antivirus 7. My pc turns blue screen then restarts when I open grand chase.
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: Asyn on August 13, 2012, 12:50:51 PM: Quote from: tobbie434 on August 13, 2012, 12:49:12 PM
I'm using avast free antivirus 7 in windows 7 64 Bit SP1. It happened when I installed avast free antivirus 7. My pc turns blue screen then restarts when I open grand chase.

Please also answer:
- Which version of avast! Free..??
- Other security related software installed..??
- Which AV did you use before avast!..??
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: tobbie434 on August 13, 2012, 01:01:48 PM: Avast Free Antivirus Version 7
I don't have any other security related software installed.
I used Norton 360 before avast!.
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: Asyn on August 13, 2012, 01:07:56 PM: Quote from: tobbie434 on August 13, 2012, 01:01:48 PM
1. Avast Free Antivirus Version 7
2. I used Norton 360 before avast!.

1. Yes, but which version..?? (7.0.xxxx)
2. Did you use the uninstall tool..?? -> http://singularlabs.com/uninstallers/security-software/
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: tobbie434 on August 13, 2012, 01:18:50 PM: Version 7.0.1456. Already used the uninstall tool.
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: Asyn on August 13, 2012, 01:26:09 PM: OK, please try this...

1. Download avast! Free Antivirus Beta: http://files.avast.com/test5beta/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: tobbie434 on August 13, 2012, 06:12:23 PM: My pc is still experiencing BSOD.
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: Asyn on August 13, 2012, 06:14:07 PM: Quote from: tobbie434 on August 13, 2012, 06:12:23 PM
My pc is still experiencing BSOD.

Please upload your last minidump(s) here: ftp://ftp.avast.com/incoming/ (ftp://ftp.avast.com/incoming/)
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: tobbie434 on August 13, 2012, 06:22:54 PM: I can't upload files. It's telling me that access denied.
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: Lisandro on August 13, 2012, 06:24:04 PM: Copy the dump file to your desktop or my documents folder and send from there.
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: Asyn on August 13, 2012, 06:26:46 PM: Quote from: tobbie434 on August 13, 2012, 06:22:54 PM
I can't upload files. It's telling me that access denied.

No problem here. In which country are you..??
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: tobbie434 on August 13, 2012, 06:30:29 PM: Philippines.
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: Asyn on August 13, 2012, 06:31:46 PM: Quote from: tobbie434 on August 13, 2012, 06:30:29 PM
Philippines.

Well, you should have access then.
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: tobbie434 on August 13, 2012, 06:33:34 PM: I already uploaded the latest minidump. :D
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: Asyn on August 13, 2012, 06:34:21 PM: Quote from: tobbie434 on August 13, 2012, 06:33:34 PM
I already uploaded the latest minidump. :D

Great. :)
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: tobbie434 on August 13, 2012, 06:35:00 PM: :D What am I going to do now? :-\
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: Asyn on August 13, 2012, 06:35:59 PM: Quote from: tobbie434 on August 13, 2012, 06:35:00 PM
:D What am I going to do now? :-\

Wait. ;)
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: tobbie434 on August 13, 2012, 06:36:53 PM: For how long? ;D
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: Asyn on August 13, 2012, 06:38:51 PM: Quote from: tobbie434 on August 13, 2012, 06:36:53 PM
For how long? ;D

Until it's fixed or you get asked more questions...
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: tobbie434 on August 13, 2012, 06:40:17 PM: When will it be fixed? ;D
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: Asyn on August 13, 2012, 06:41:18 PM: Quote from: tobbie434 on August 13, 2012, 06:40:17 PM
When will it be fixed? ;D

Sorry, but IDK.
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: tobbie434 on August 13, 2012, 06:44:34 PM: :'( Haha. thanks a lot! :D
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: Asyn on August 13, 2012, 06:47:07 PM: Quote from: tobbie434 on August 13, 2012, 06:44:34 PM
:'( Haha. thanks a lot! :D

You're welcome.
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: nehalpatel30 on August 15, 2012, 04:53:47 PM: I'M having the same issue. i tried to disable all the shields, put it on gaming mode, and let grand chase bypass sandbox, but i still get bsod. i am currently using MSE until this issue is resolved. AvasT! is what i consider the best free AV out there.
Title: Re: avast throwing blue screens when playing the game grand chase
Post by: peri3891 on September 06, 2012, 11:05:30 AM: I also tested this on a win 7 32 bit and 64 bit platform the result was..
Win 7 32 bit = BSOD is not encountered
Win 7 64 bit = BSOD is encountered error was CRITICAL_OBJECT_TERMINATION