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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: dualben on August 19, 2012, 05:32:53 AM

Title: [IS]Unable to repair firewall
Post by: dualben on August 19, 2012, 05:32:53 AM

After i installed the IS successfully, the firewall said it was unable to turn it on.
So i use the repair tool, when it repairing the firewall, error shown.
I check the log file and find the following error lead to this problem, how to fix it?
Quote:

19.08.201211:13:18Reboot set by firewall
19.08.201211:13:18Deleted registry: SYSTEM\CurrentControlSet\Services\aswNdis2\ImagePath
19.08.201211:13:18Set registry: SYSTEM\CurrentControlSet\Services\aswNdis2\Parameters\ProgramFolder=\DosDevices\C:\Program Files\AVAST Software\Avast
19.08.201211:13:18Set registry: SYSTEM\CurrentControlSet\Services\aswNdis2\Parameters\DataFolder=\DosDevices\C:\ProgramData\AVAST Software\Avast
19.08.201211:13:18Starting service aswNdis2
19.08.201211:13:18Service aswNdis2 started, errcode: 0x00000000
19.08.201211:13:18Set registry: System\CurrentControlSet\Services\aswNdis\Parameters\ProgramFolder=\DosDevices\C:\Program Files\AVAST Software\Avast
19.08.201211:13:18Set registry: System\CurrentControlSet\Services\aswNdis\Parameters\DataFolder=\DosDevices\C:\ProgramData\AVAST Software\Avast
19.08.201211:13:32iphlpsvc.dll application currently holds the lock, try later.
19.08.201211:13:32NetCfgApi:InstallSpecifiedComponent returned 8004a024
19.08.201211:13:32aswNdis InstallSpecifiedComponent returned 0x8004A024
19.08.201211:13:32Other application currently holds the lock, try later.
19.08.201211:13:38iphlpsvc.dll application currently holds the lock, try later.
19.08.201211:13:38NetCfgApi:InstallSpecifiedComponent returned 8004a024
19.08.201211:13:38aswNdis InstallSpecifiedComponent returned 0x8004A024
19.08.201211:13:38Other application currently holds the lock, try later.
19.08.201211:13:44iphlpsvc.dll application currently holds the lock, try later.
19.08.201211:13:44NetCfgApi:InstallSpecifiedComponent returned 8004a024
19.08.201211:13:44aswNdis InstallSpecifiedComponent returned 0x8004A024
19.08.201211:13:44Other application currently holds the lock, try later.
19.08.201211:13:50iphlpsvc.dll application currently holds the lock, try later.
19.08.201211:13:50NetCfgApi:InstallSpecifiedComponent returned 8004a024
19.08.201211:13:50aswNdis InstallSpecifiedComponent returned 0x8004A024
19.08.201211:13:50Other application currently holds the lock, try later.
19.08.201211:13:56iphlpsvc.dll application currently holds the lock, try later.
19.08.201211:13:56NetCfgApi:InstallSpecifiedComponent returned 8004a024
19.08.201211:13:56aswNdis InstallSpecifiedComponent returned 0x8004A024
19.08.201211:13:56Other application currently holds the lock, try later.

Title: Re: [IS]Unable to repair firewall
Post by: dualben on August 19, 2012, 05:35:13 AM

I tried all the unstall tool for the previous anti-virus software to ensure it's clean. But this matter still occured. :-[

Title: Re: [IS]Unable to repair firewall
Post by: Asyn on August 19, 2012, 07:45:20 AM

- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??

Title: Re: [IS]Unable to repair firewall
Post by: dualben on August 19, 2012, 09:10:06 AM

OS: Win7 32bit
previous:  Norton360 and Eset Smart Security

Title: Re: [IS]Unable to repair firewall
Post by: Asyn on August 19, 2012, 09:26:46 AM

First, be sure to get rid of all remnants of your prior installed AVs.
-> https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=574
-> http://singularlabs.com/uninstallers/security-software/

Then follow instructions:
1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

Title: Re: [IS]Unable to repair firewall
Post by: dualben on August 19, 2012, 09:32:40 AM

Try all these before :-[

Title: Re: [IS]Unable to repair firewall
Post by: Asyn on August 19, 2012, 09:38:07 AM

Is there any other security related software installed..??