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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Hands of Manos on August 20, 2012, 11:13:47 AM

Title: ASWSP.SYS crash
Post by: Hands of Manos on August 20, 2012, 11:13:47 AM
Hello
I do see that people have asked for help for similar issues but I thought I should ask in case something is different.


Last few days my computer has started crashing and referring to ASWSP.SYS

I'm using avast! FREE
Version 7.0.1456


OS Name   Microsoft Windows 7 Home Premium
Version   6.1.7601 Service Pack 1 Build 7601
Other OS Description    Not Available
OS Manufacturer   Microsoft Corporation
System Name   ADMINISTRATOR
System Manufacturer   Hewlett-Packard
System Model   Presario CQ42 Notebook PC
System Type   X86-based PC
Processor   Celeron(R) Dual-Core CPU       T3100  @ 1.90GHz, 1895 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date   Hewlett-Packard F.04, 18/01/2010
SMBIOS Version   2.6
Windows Directory   C:\Windows
System Directory   C:\Windows\system32
Boot Device   \Device\HarddiskVolume1
Locale   New Zealand
Hardware Abstraction Layer   Version = "6.1.7601.17514"
User Name   ADMINISTRATOR\ali
Time Zone   New Zealand Standard Time
Installed Physical Memory (RAM)   2.00 GB
Total Physical Memory   1.93 GB
Available Physical Memory   959 MB
Total Virtual Memory   3.86 GB
Available Virtual Memory   2.39 GB
Page File Space   1.93 GB
Page File   C:\pagefile.sys

The folder C:\Windows\Minidump\ is empty

Some advice would be much appreciated.

EDIT: No previous antivirus was on this computer, Malwarebytes was installed sometime back but is no longer on.
Title: Re: ASWSP.SYS crash
Post by: Asyn on August 20, 2012, 11:42:14 AM
1. Download avast! Free Antivirus RC: http://files.avast.com/test5beta/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Title: Re: ASWSP.SYS crash
Post by: Hands of Manos on August 20, 2012, 12:04:19 PM
Have followed your instructions, I'll see how things go.

Thank you
 :D
Title: Re: ASWSP.SYS crash
Post by: Asyn on August 20, 2012, 04:36:41 PM
You're welcome.
Title: Re: ASWSP.SYS crash
Post by: Hands of Manos on August 21, 2012, 12:09:51 PM
Hello again,
All was going well then all of a sudden computer has crashed twice in a row with same ASWSP.SYS issue.
Title: Re: ASWSP.SYS crash
Post by: Asyn on August 21, 2012, 02:02:54 PM
Please upload your last minidump(s) here: ftp://ftp.avast.com/incoming/ (ftp://ftp.avast.com/incoming/)
Title: Re: ASWSP.SYS crash
Post by: Hands of Manos on August 22, 2012, 08:48:27 AM
C:\Windows\Minidump is empty
Title: Re: ASWSP.SYS crash
Post by: Vlk on August 22, 2012, 09:19:22 AM
Please update to the latest version (7.0.1466). That should solve the problem.

Thanks
Vlk
Title: Re: ASWSP.SYS crash
Post by: Kwartet! on August 22, 2012, 09:47:26 AM
C:\Windows\Minidump is empty

Minidumps require a pagefile on your system partition. It need not be very large, mine is 16 MB.
Title: Re: ASWSP.SYS crash
Post by: Hands of Manos on August 22, 2012, 10:32:28 AM

Quote
Minidumps require a pagefile on your system partition. It need not be very large, mine is 16 MB.

That maybe true but where are they if the minidump folder is empty

Title: Re: ASWSP.SYS crash
Post by: Kwartet! on August 22, 2012, 10:41:10 AM
Nowhere. Without at least a small pagefile they are simply not made.
Title: Re: ASWSP.SYS crash
Post by: Hands of Manos on August 22, 2012, 11:03:23 AM
Nowhere. Without at least a small pagefile they are simply not made.

I'm a newbie, I dont understand what or how I do what you are talking about, I thought I'd post what my settings I can find, are these them? maybe someone can explain what it should be.

(http://i50.tinypic.com/el33ad.jpg)

Please update to the latest version (7.0.1466). That should solve the problem.

I've been trying but avast has been siting on: initializing, please wait for over half an hour?
Title: Re: ASWSP.SYS crash
Post by: Asyn on August 22, 2012, 11:35:27 AM
Please update to the latest version (7.0.1466). That should solve the problem.

I've been trying but avast has been siting on: initializing, please wait for over half an hour?

1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Title: Re: ASWSP.SYS crash
Post by: Hands of Manos on August 22, 2012, 12:14:36 PM
Thanks re-installed again. Updates working again.

Title: Re: ASWSP.SYS crash
Post by: Asyn on August 22, 2012, 12:28:12 PM
Thanks re-installed again. Updates working again.

You're welcome.
Title: Re: ASWSP.SYS crash
Post by: Hands of Manos on August 25, 2012, 04:04:38 AM
Hi
I'm still having the same crashes, is there something else I can try? :(


 Today I'm getting crashes one every 5 min or less and its always ASWSP.SYS, I'm wondering if I should just remove Avast?
Title: Re: ASWSP.SYS crash
Post by: Hands of Manos on August 27, 2012, 01:49:34 PM
Just thought I'd ask one more time, my computer will at times keeping going for an hour and then the ASWSP.SYS bsod starts and will happen every 5 minutes. Besides moving Avast I'm not sure what else to do.
Title: Re: ASWSP.SYS crash
Post by: Asyn on August 27, 2012, 01:57:23 PM
- Other security related software installed..??
- Which AV did you use before avast!..??
Title: Re: ASWSP.SYS crash
Post by: Hands of Manos on August 28, 2012, 10:17:37 AM
Hi
There is no other antivirus installed at the moment. When I got this computer there was nothing installed, I installed Avast and mallwarebytes (trial but no longer installed.) to remove a lot of viruses, I was guided through this big clean up and I do remember there being a norton online storage or something like that. but I no longer see a trace of that.