Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Dovir on January 15, 2005, 08:57:41 PM

Title: Update Error?
Post by: Dovir on January 15, 2005, 08:57:41 PM
Hello, when I connect to the internet I get a popup that says something about not being able to update. Then I tried to download the update from the website, tried to install it but some kind of error popped up. Can anyone help me?
Title: Re: Update Error?
Post by: Eddy on January 15, 2005, 09:05:02 PM
Make sure that you have set to use "no proxy" in the connection settings and that Avast is allowed correctly in your firewall rules.
Title: Re: Update Error?
Post by: Dovir on January 15, 2005, 09:41:35 PM
How do I set up the proxy settings?
Title: Re: Update Error?
Post by: Eddy on January 15, 2005, 09:48:31 PM
settings > update (basic) > details > proxy
Title: Re: Update Error?
Post by: Vince Rosati on January 16, 2005, 02:50:39 AM
Settings>Update>Details>Proxy.  Where?  I use IE6 with MSN, and have Zone Alarm Pro.  (Windows XP Home + SP2) If I look at Control Panel > Internet Options > Connections > Settings, the Proxy box is UNCHECKED.

I always get the error message "Cannot connect to download X.avast.com, where x changes from 1 to about 9.

Ideas?
Title: Re: Update Error?
Post by: Eddy on January 16, 2005, 03:00:03 AM
Check the update settings in Avast at the location I mentioned in reply#3 in this thread.
Title: Re: Update Error?
Post by: DavidR on January 16, 2005, 02:35:43 PM
(http://img.photobucket.com/albums/v325/for-dwr/ProxySettings.jpg)
Title: Re: Update Error?
Post by: Vince Rosati on January 16, 2005, 04:28:46 PM
Eddie and David,

Thanks for the info.  (Ed, the pictures are worth 1,000 words!).

I still had trouble until I totally disabled Zone Alarm.  The the update seemed to work, and the VRDB, too.

I restarted ZA, and everything still seems OK.

Is Avast! really this good?  How can they give it away?  I really only started to try it because I am having no end of trouble with Norton System Works 2005 Premier.  I'm thinking that I'll just use Norton SW for some housekeeping, and stick with Avast! for AV.

Thanks again for your help.

Vince
Title: Re: Update Error?
Post by: Vince Rosati on January 16, 2005, 04:33:50 PM
I am curious about the four-hour time difference between EST and the time shown on the posts.  Where does the forum originate?   Vince
Title: Re: Update Error?
Post by: Eddy on January 16, 2005, 05:31:23 PM
Quote
Is Avast! really this good?
Depends on how someone defines 'good'. Fact is that more and more people are using Avast and stay using it.

Quote
How can they give it away?
There are different ways to promote a product. Giving away a free version is just one of them. If people like the free version they tell others about it. More and more people are gonna use it and some (many?) of them will decide to get the paid version. (imo mout-to-mouth advertising is the best advertising there is)

Quote
I really only started to try it because I am having no end of trouble with Norton System Works 2005 Premier
NAV once was a real good av application (if it comes to detection it still is imo). But since version 2002 there is a significantly growing number of problems with it. (Slowing down systems, crashes etc.) So more and more people are getting tired of it and start looking for alternatives. As you can see on this (and other boards) more and more people are switching from NAV to Avast.

To Avast this is good. Not only is their product more used/sold, but there is also more feedback. Which gives them the oportunity to even solve any problems faster/better.
Title: Re: Update Error?
Post by: Vince Rosati on January 16, 2005, 11:01:04 PM
And one can actually talk to someone about problems.  I still haven't figure out how to contact Symantec!
Title: Re: Update Error?
Post by: Eddy on January 17, 2005, 07:42:25 AM
That isn't hard to find. It is right in their support section.
http://www.symantec.com/techsupp/support_options.html

If you get a fast, accurate answer...... Well that is another thing ;)
Title: Re: Update Error?
Post by: DavidR on January 17, 2005, 01:50:40 PM
I am curious about the four-hour time difference between EST and the time shown on the posts.  Where does the forum originate?   Vince

The location is not relevant in the 24/7 world of the Internet. There are users all over the world and the idea is to set-up the time offset in your Profile settings (in the Look and Layout Preferences) so that the time you see relates to your local time, so that you see the posts in times relevant to your local time.
Title: Re: Update Error?
Post by: Eddy on January 17, 2005, 01:53:50 PM
This board as well as Avast's website is hosted on servers in the US. (east coast I believe).
But as David pointed out, you can adjust the time that is displayed so that it will show your local time, if that is more conveniened to you.

Nice site with a lot of information about time:
http://wwp.greenwichmeantime.com/
Title: Re: Update Error?
Post by: bob3160 on January 17, 2005, 02:21:58 PM
Quote
This board as well as Avast's website is hosted on servers in the US. (east coast I believe).
Sorry Eddy can't be. My settings are at -6 if it was based on Eastern Standard time, then my settings should be -2. ;D

Just figure out the difference between your time and the repoted Board Time and then enter that number into the adjustment.
Don't forget to use either a + or a - depending on the difference.
Now Vince, you'll either understand this or I will have totally confused you. ;D
Title: Re: Update Error?
Post by: Eddy on January 17, 2005, 02:28:53 PM
Quote from Pavel in another thread:
Quote
Our network of servers is based mostly in Texas, USA and is hosted by several providers. Currently we have 14 servers (you can check the list in the file servers.def in avast4\setup directory) which all serve for the web content, downloads and iAVS updates. One of them hosts also this forum (forum.avast.com). Our webs have about 70 000 unique visitors and 300 000 pageviews per day right now.
Title: Re: Update Error?
Post by: bob3160 on January 17, 2005, 02:47:48 PM
But Eddy that has nothing to do with the Forum time used.
Look at the JPG attached. My current time is 6:40AM  Eastern time is 8:40 AM and the displayed Forum time is 12:40PM.
Title: Re: Update Error?
Post by: kubecj on January 19, 2005, 11:07:21 AM
All the times on our servers are synchronized with our HQ server, and all of them are using CET (central european time) - we're GMT+1. This is mostly done for our convenience, because main admin (me) is really, really sloppy when it comes to computing all those time zone differences  8) I never know if I should add or subtract an hour when there is a switch between CET and CEST. My wife is always ROFL.

The servers are physically located in Texas though.
Title: Re: Update Error?
Post by: Pavel Baudis on January 19, 2005, 11:28:59 AM
It is even more complicatedĀ  ;)
The forum software does not know anything about time zones and daylight savings, it has just two values - the main difference between computer time and forum main time and user based difference between forum main time and his/her time.

The computer time itself reflects the CET during winter (5 months) and CEST during summer (7 months). The SMF main difference is set to -2 - so it is at GMT during summer but Azores islands (??) during winter!

The users (like myself) in Central Europe should have +2 in their profile - and the time will be correct whole year around. It is similar for most users in North America and some in Asia. Unfortunately for users which have different daylight switching days, no daylight time at all (or even the opposite daylight change in southern hemisphere!) the time of the messages could change during the year. They can adjust their offset manually but this is far from ideal solution.

There is no really correct solution in SMF for this rather complicated problem - and if I will change the main time offset (to keep the time the same) most of our users will be out of sync and will be forced to do the sameĀ  ???

Hope this helps
Pavel
Title: Re: Update Error?
Post by: bob3160 on January 19, 2005, 07:25:30 PM
Pavel,
My time is your time. ;D I have no problems at it's still the same as it was under the old forum.