Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: franglais on August 23, 2012, 09:29:30 AM

Title: Downloads will not work
Post by: franglais on August 23, 2012, 09:29:30 AM

My Avast protection was about to run out.  I've downloaded it twice, the first time I chose the option to restart later but when I restarted, the Avast symbol told me I was unprotected.  The second time I chose the option to re-start immediately but the Avast programme still isn't working.  I am using Firefox and Windows Vista.  Please advise.

Title: Re: Downloads will not work
Post by: Asyn on August 23, 2012, 09:40:02 AM

- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??

Title: Re: Downloads will not work
Post by: mikaelrask on August 23, 2012, 09:42:45 AM

you could try a fresh installation from scratch. but will need the information asyn ask in her post above mine.

Title: Re: Downloads will not work
Post by: franglais on August 23, 2012, 10:45:25 AM

It is the Avast free version which I've already had running for a year.
The operating system is Windows Vista Home Premium 32 bit.
I have no other security-related software installed.

Title: Re: Downloads will not work
Post by: Asyn on August 23, 2012, 11:15:11 AM

1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

Title: Re: Downloads will not work
Post by: franglais on August 23, 2012, 01:55:51 PM

It's working now.  Had to download twice more as I hadn't noticed the pre-ticked options for Google Chrome which I didn't want.  Thank you for your help.

Title: Re: Downloads will not work
Post by: Asyn on August 24, 2012, 07:50:52 AM

You're welcome.