Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: daina.b. on August 24, 2012, 07:19:07 PM

Title: missing .dll, can't uninstall or open any browser
Post by: daina.b. on August 24, 2012, 07:19:07 PM

I did an update for avast last night and after rebooting the computer like it asked I found that I couldn't open any of my browsers (chrome and ff). they both come up with an error message saying that the snxhk.dll cannot be found and that reinstalling the program may help. I've tried reinstalling with the old install application that I still have from when I first got avast last year. When I tried to reinstall it said there was an error and the last operation was "spawning". Since I can't reinstall or download the latest application to try reinstalling the latest avast, I tried to delete avast from my computer using the uninstall/change in my computer but avast wont let me change or remove it from my computer.

So there's the problem - I can't reinstall, modify or access avast at all, and I can't take it off my computer through traditional means, and because of this avast wont let me get online through any browser. Is there anything I can do to fix this/get it off my computer so that I can get online access?

Title: Re: missing .dll, can't uninstall or open any browser
Post by: Pondus on August 24, 2012, 07:48:14 PM

read step by step before use   http://www.avast.com/uninstall-utility

Title: Re: missing .dll, can't uninstall or open any browser
Post by: daina.b. on August 24, 2012, 07:51:59 PM

but i can't download that if I can't get online. I'm only able tog online now because i'm using a library computer which wont allow usb or cd's to be used on it so even if i do try to download it on the library computer i couldn't get it onto my computer to use it.

Title: Re: missing .dll, can't uninstall or open any browser
Post by: Pondus on August 24, 2012, 07:52:50 PM

download to USB stick and move over to the other computer

i guess you have a friend with a computer ....or ?

Title: Re: missing .dll, can't uninstall or open any browser
Post by: Theo Peterbroers on August 25, 2012, 07:37:51 AM

Hi Daina,

Can you run your browsers outside of the sandbox?

Did you try to disable the realtime shields of avast? At least Network shield and Webshield.

Just two simple thoughts.

Title: Re: missing .dll, can't uninstall or open any browser
Post by: MAG on August 25, 2012, 11:18:44 AM

Can you start a browser using right click 'run outside sandbox'?

Title: Re: missing .dll, can't uninstall or open any browser
Post by: adotd on August 25, 2012, 12:16:52 PM

try this

restart your computer, keep pressing f8 on your keyboard a page called windows advanced options will load.

using the arrows keys navigate to safe mode with networking.

wait for safe mode to load.login if you have a password on your user account

try connecting to the internet now and download the file, that pondus added in the post above.


now continue with step 3

How to uninstall our software using
aswClear:
1. Download aswclear.exe on your
desktop
2. Start Windows in Safe Mode
3. Open (execute) the uninstall utility
4. If you installed avast! in a different
folder than the default, browse for it.
(Note: Be careful! The content of any
folder you choose will be deleted!)
5. Click REMOVE
6. Restart your computer

hopefully this would removeit

then redownload avast from avast.com ;-)


anthony