Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: vikrant1982 on August 26, 2012, 10:08:20 AM
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Dear friends,
I have windows 7 ultimate 64 bit installed on my laptop. Yesterday i updated my free avast to version 7.0.1466, hoping that the outlook 2007 add-in issue would be resolved. Unfortunately the issue still persists and whenever i start outlook i get an error "Outlook experienced a serious problem with avast add-in". The dialog box offers me to disable the add-in or keep it turned on. I choose to keep it on however, the system keeps working fine and avast scans email as it should.
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I had the problem that you are talking about. However, since updating to the latest version .1466, I no longer have this problem. I am also running Windows 7 Ultimate 64 bit. I updated by going to Control Panel, Programs and Features, and clicked on uninstall Avast. I was then given a choice to either remove or update. I chose to update.
It worked. Now I don't have any problems, at least none that I have discovered since the update.
I did the same on another computer running Windows 7 Ultimate 32 bit with the same results. No Problems.
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I tried to update avast from control panel, but still no luck. Any other possible fix for this issue?
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Please, try to use aswClear from http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility) and make a clean installation.
This should solve your problem.
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Have already tried the uninstall utility but that didn't help.
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ok,
check in outlook addin's manager if you have enabled only "avast! addin" addin.
There is a possibility that there still remains addin called "avast! antispam" causes these problems.
petr
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Antispam is not there. I am using the free version and i believe antispam add-in is not installed in the free version although, surprisingly i have seen it a couple of months back in some previous version, i guess it was third last version. I have never used the paid version.
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Can you make next steps?
1) enable avast debug logging (open avast, click on settings, tab maintenance, check checkbox "enable debug logging")
2) start outlook (keep loading addin) and then stop it
3) go to avast log directory (usually "C:\ProgramData\AVAST Software\Avast\log")
4) post here file from log dir called asOutExt32.log (or asOutExt64.log if you are using 64 bit outlook)
thanks,
petr
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Hi Petr,
Here are the contents of the log file: -
2012-08-28 00:54.09 : INFO [3672] === AsOutExt started ===
2012-08-28 00:54.09 : INFO [3672] Parsed outlook version: 12
2012-08-28 00:54.09 : ERROR [3672] Spam init failed (0x643)
2012-08-28 00:54.09 : DEBUG [3672] --- InitAvastLibs completed ---
2012-08-28 00:54.09 : INFO [3672] Addin version 7.0.1466.549
2012-08-28 00:54.09 : INFO [3672] ProductInfo: 1
2012-08-28 00:54.09 : DEBUG [3672] Loaded language: 1033
2012-08-28 00:54.09 : DEBUG [3672] Loading settings ...
2012-08-28 00:54.09 : DEBUG [3672] debugLog: on
2012-08-28 00:54.09 : DEBUG [3672] spamSensitivity: 2
2012-08-28 00:54.09 : DEBUG [3672] addRcptToWL: 0
2012-08-28 00:54.09 : DEBUG [3672] addRcptDomainToWL: 0
2012-08-28 00:54.09 : DEBUG [3672] doUpdateWL: 0
2012-08-28 00:54.09 : DEBUG [3672] scanInbound: 1
2012-08-28 00:54.09 : DEBUG [3672] scanOutbound: 1
2012-08-28 00:54.09 : DEBUG [3672] scanUponAttach: 1
2012-08-28 00:54.09 : DEBUG [3672] scanUponOpen: 0
2012-08-28 00:54.09 : DEBUG [3672] fullScanInbound: 1
2012-08-28 00:54.09 : DEBUG [3672] showSplash: 0
2012-08-28 00:54.09 : DEBUG [3672] moveToJunkFolder: 1
2012-08-28 00:54.09 : DEBUG [3672] doAddVirusPrefix: 1
2012-08-28 00:54.09 : DEBUG [3672] VirusPrefix: *** VIRUS ***
2012-08-28 00:54.09 : DEBUG [3672] doAddSpamPrefix: 1
2012-08-28 00:54.09 : DEBUG [3672] SpamPrefix: *** SPAM ***
2012-08-28 00:54.09 : DEBUG [3672] doAddPhishPrefix: 1
2012-08-28 00:54.09 : DEBUG [3672] PhishPrefix: *** PHISHING ***
2012-08-28 00:54.09 : DEBUG [3672] Mail Provider Installed
2012-08-28 00:54.09 : DEBUG [3672] Spam shield is NOT running
2012-08-28 00:54.09 : DEBUG [3672] Mail shield is running
2012-08-28 00:54.09 : DEBUG [3672]
2012-08-28 00:54.09 : DEBUG [3672] >> CStores::CStores begin
2012-08-28 00:54.09 : DEBUG [3672] Opening store no. 1
2012-08-28 00:54.09 : DEBUG [3672] >> CStoreWrapper::CStoreWrapper begin
2012-08-28 00:54.09 : DEBUG [3672] << CStoreWrapper::CStoreWrapper end (in 0 ms)
2012-08-28 00:54.09 : DEBUG [3672] Opening store no. 2
2012-08-28 00:54.09 : DEBUG [3672] >> CStoreWrapper::CStoreWrapper begin
2012-08-28 00:54.09 : DEBUG [3672] Failed to read property: 0x35e2 Code: 0x10f
2012-08-28 00:54.09 : DEBUG [3672] Failed to read property: 0x35e4 Code: 0x10f
2012-08-28 00:54.09 : DEBUG [3672] Cannot find draft folder (0x8004010f)
2012-08-28 00:54.09 : DEBUG [3672] Cannot find junk folder (0x8004010f)
2012-08-28 00:54.09 : DEBUG [3672] << CStoreWrapper::CStoreWrapper end (in 0 ms)
2012-08-28 00:54.09 : DEBUG [3672] << CStores::CStores end (in 15 ms)
2012-08-28 00:54.09 : DEBUG [3672]
2012-08-28 00:54.09 : DEBUG [3672] Active Explorer present
2012-08-28 00:54.10 : DEBUG [3672]
2012-08-28 00:54.10 : DEBUG [3672] >> CExplorerWrapper::OnSelectionChange begin
2012-08-28 00:54.10 : DEBUG [3672] Selection count: 1
2012-08-28 00:54.10 : DEBUG [3672] << CExplorerWrapper::OnSelectionChange end (in 0 ms)
2012-08-28 00:54.10 : DEBUG [3672]
2012-08-28 00:54.16 : DEBUG [3672] cleanup
2012-08-28 00:54.16 : DEBUG [3672] Unhooking app event handlers
2012-08-28 00:54.16 : DEBUG [3672] Unhooking other event handlers
2012-08-28 00:54.16 : DEBUG [3672] Event handlers unhooked
2012-08-28 00:54.16 : INFO [3672] === AsOutExt stopped ===
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I have Win XP Home SP3 and Outlook 2003. At some point the Avast add-in stopped showing the splash screen and it didn't show in the Add-Ins. However, after the 7.0.1466 update today, the splash now shows, but still no Add-In shows in Outlook.
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Add-in is not shown in add-in manager of outlook 2k3 (it's feature of this outlook), but if splash screen appears, add-in is loaded.
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vikrant1982:
Strange, log looks fine.
I would need to know little more info.
You have two accounts in outlook. Which type they are? POP, IMAP, Exchange?
Is it the first selected item (selected automatically after start) email? Is this email special somehow?
thanks
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Dear friends,
I have windows 7 ultimate 64 bit installed on my laptop. Yesterday i updated my free avast to version 7.0.1466, hoping that the outlook 2007 add-in issue would be resolved. Unfortunately the issue still persists and whenever i start outlook i get an error "Outlook experienced a serious problem with avast add-in". The dialog box offers me to disable the add-in or keep it turned on. I choose to keep it on however, the system keeps working fine and avast scans email as it should. Hi Petr,
Here are the contents of the log file: -
2012-08-28 00:54.09 : INFO [3672] === AsOutExt started ===
2012-08-28 00:54.09 : INFO [3672] Parsed outlook version: 12
2012-08-28 00:54.09 : ERROR [3672] Spam init failed (0x643)
2012-08-28 00:54.09 : DEBUG [3672] --- InitAvastLibs completed ---
2012-08-28 00:54.09 : INFO [3672] Addin version 7.0.1466.549
2012-08-28 00:54.09 : INFO [3672] ProductInfo: 1
2012-08-28 00:54.09 : DEBUG [3672] Loaded language: 1033
2012-08-28 00:54.09 : DEBUG [3672] Loading settings ...
2012-08-28 00:54.09 : DEBUG [3672] debugLog: on
2012-08-28 00:54.09 : DEBUG [3672] spamSensitivity: 2
2012-08-28 00:54.09 : DEBUG [3672] addRcptToWL: 0
2012-08-28 00:54.09 : DEBUG [3672] addRcptDomainToWL: 0
2012-08-28 00:54.09 : DEBUG [3672] doUpdateWL: 0
2012-08-28 00:54.09 : DEBUG [3672] scanInbound: 1
2012-08-28 00:54.09 : DEBUG [3672] scanOutbound: 1
2012-08-28 00:54.09 : DEBUG [3672] scanUponAttach: 1
2012-08-28 00:54.09 : DEBUG [3672] scanUponOpen: 0
2012-08-28 00:54.09 : DEBUG [3672] fullScanInbound: 1
2012-08-28 00:54.09 : DEBUG [3672] showSplash: 0
2012-08-28 00:54.09 : DEBUG [3672] moveToJunkFolder: 1
2012-08-28 00:54.09 : DEBUG [3672] doAddJunkFolderPrefix: 1
2012-08-28 00:54.09 : DEBUG [3672] VirusPrefix: *** VIRUS ***
2012-08-28 00:54.09 : DEBUG [3672] doAddSpamPrefix: 1
2012-08-28 00:54.09 : DEBUG [3672] SpamPrefix: *** SPAM ***
2012-08-28 00:54.09 : DEBUG [3672] doAddPhishPrefix: 1
2012-08-28 00:54.09 : DEBUG [3672] PhishPrefix: *** PHISHING ***
2012-08-28 00:54.09 : DEBUG [3672] Mail Provider Installed
2012-08-28 00:54.09 : DEBUG [3672] Spam shield is NOT running
2012-08-28 00:54.09 : DEBUG [3672] Mail shield is running
2012-08-28 00:54.09 : DEBUG [3672]
2012-08-28 00:54.09 : DEBUG [3672] >> CStores::CStores begin
2012-08-28 00:54.09 : DEBUG [3672] Opening store no. 1
2012-08-28 00:54.09 : DEBUG [3672] >> CStoreWrapper::CStoreWrapper begin
2012-08-28 00:54.09 : DEBUG [3672] << CStoreWrapper::CStoreWrapper end (in 0 ms)
2012-08-28 00:54.09 : DEBUG [3672] Opening store no. 2
2012-08-28 00:54.09 : DEBUG [3672] >> CStoreWrapper::CStoreWrapper begin
2012-08-28 00:54.09 : DEBUG [3672] Failed to read property: 0x35e2 Code: 0x10f
2012-08-28 00:54.09 : DEBUG [3672] Failed to read property: 0x35e4 Code: 0x10f
2012-08-28 00:54.09 : DEBUG [3672] Cannot find draft folder (0x8004010f)
2012-08-28 00:54.09 : DEBUG [3672] Cannot find junk folder (0x8004010f)
2012-08-28 00:54.09 : DEBUG [3672] << CStoreWrapper::CStores (http://www.creatinemonohydratetips.com)Wrapper end (in 0 ms)
2012-08-28 00:54.09 : DEBUG [3672] << CStores::CStores end (in 15 ms)
2012-08-28 00:54.09 : DEBUG [3672]
2012-08-28 00:54.09 : DEBUG [3672] Active Explorer present
2012-08-28 00:54.10 : DEBUG [3672]
2012-08-28 00:54.10 : DEBUG [3672] >> CExplorerWrapper::OnSelectionChange begin
2012-08-28 00:54.10 : DEBUG [3672] Selection count: 1
2012-08-28 00:54.10 : DEBUG [3672] << CExplorerWrapper::OnSelectionChange end (in 0 ms)
2012-08-28 00:54.10 : DEBUG [3672]
2012-08-28 00:54.16 : DEBUG [3672] cleanup
2012-08-28 00:54.16 : DEBUG [3672] Unhooking app event handlers
2012-08-28 00:54.16 : DEBUG [3672] Unhooking other event handlers
2012-08-28 00:54.16 : DEBUG [3672] Event handlers unhooked
2012-08-28 00:54.16 : INFO [3672] === AsOutExt stopped ===
I am having the same issue
Can you make next steps?
1) enable avast debug logging (open avast, click on settings, tab maintenance, check checkbox "enable debug logging")
2) start outlook (keep loading addin) and then stop it
3) go to avast log directory (usually "C:\ProgramData\AVAST Software\Avast\log")
4) post here file from log dir called asOutExt32.log (or asOutExt64.log if you are using 64 bit outlook)
thanks,
petr
Petr_matrix i am not able to remember the dir that i have installed the Avast, its probably the D: . What if i am not 64 bit outlook? Cant find it
Hope u reply
Thanks
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vikrant1982:
Strange, log looks fine.
I would need to know little more info.
You have two accounts in outlook. Which type they are? POP, IMAP, Exchange?
Is it the first selected item (selected automatically after start) email? Is this email special somehow?
thanks
I have just one POP3 account. Which email are you referring to? couldn't understand..
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One more point, i have recently migrated my mail files to this new laptop and have setup up outlook on this laptop. I just copied my inbox.pst and archive.pst form an old machine to this new machine and then just opened these files in outlook and made inbox.pst as my default mail file. My inbox.pst and archive.pst reside on d drive now and i am not using the default path in outlook for mail files. I don't know if that can have any impact on avast add-in procedures. Also, i have removed the default mail file automatically created on first use in outlook since i didn't need it.
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Add-in is not shown in add-in manager of outlook 2k3 (it's feature of this outlook), but if splash screen appears, add-in is loaded.
Must have been thinking of when I had AVG when it was there for that. Strange how splash is now appearing whereas recently (last couple months maybe) it hadn't. Obviously a non-issue so won't worry. Thanks anyway.
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Hi Petr,
Why does the log show this error? This is exactly where the error message box appears when i start outlook.
2012-08-28 00:54.09 : ERROR [3672] Spam init failed (0x643)
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Petr_matrix i am not able to remember the dir that i have installed the Avast, its probably the D: . What if i am not 64 bit outlook? Cant find it
Hope u reply
Thanks
If you are running 32 bit outlook, log file will be called asOutExt32.log.
But even if you have avast installed on another disk, log should be here "C:\ProgramData\AVAST Software\Avast\log" (it is a system dir, you must enable showing of hidden and system dirs in windows)
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One more point, i have recently migrated my mail files to this new laptop and have setup up outlook on this laptop. I just copied my inbox.pst and archive.pst form an old machine to this new machine and then just opened these files in outlook and made inbox.pst as my default mail file. My inbox.pst and archive.pst reside on d drive now and i am not using the default path in outlook for mail files. I don't know if that can have any impact on avast add-in procedures. Also, i have removed the default mail file automatically created on first use in outlook since i didn't need it.
I will try this scenario later. It could be a cause of the problem.
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Hi Petr,
Why does the log show this error? This is exactly where the error message box appears when i start outlook.
2012-08-28 00:54.09 : ERROR [3672] Spam init failed (0x643)
This error means, that part responsible for spam scanning is not installed. In free version it is ok :-)
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I'll be waiting for updates from your side.
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One more thing that just occurred to me, i have office 2007 enterprise installed. The version is 12.0.4518.1014. I do not have any updates for office installed through windows updates. I don't know if there is any update for outlook that relates to add-ins but this could be one of the reasons. Just a guess.
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One more thing that just occurred to me, i have office 2007 enterprise installed. The version is 12.0.4518.1014. I do not have any updates for office installed through windows updates. I don't know if there is any update for outlook that relates to add-ins but this could be one of the reasons. Just a guess.
So why don't you update Office ??? It will make it safer and you would know if that took care of the problem. :)
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Problem is solved. Thanks about. Still not sure from which step i was able to fix it but its ok now. Cheers :)
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Have installed all updates for office but still no luck.
@Shanoto - What steps did you try to fix the problem?
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I will try this scenario later. It could be a cause of the problem.
Hi Petr,
Any updates on the issue?
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Hi Petr,
Here is another update, i have disabled the outlook add-in by selecting "Yes" in the error messagebox. The add-in appears disabled in outlook trust centre but somehow, avast's mail shield is still scanning emails when i receive them. Does that mean the add-in is still working? This way i don't get any error message while opening outlook.
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Hi Petr,
Here is another update, i have disabled the outlook add-in by selecting "Yes" in the error messagebox. The add-in appears disabled in outlook trust centre but somehow, avast's mail shield is still scanning emails when i receive them. Does that mean the add-in is still working? This way i don't get any error message while opening outlook.
Hi,
MAilShield and addin are two different "tools".
It means that if you disabled addin, MailShield will still scan your mails.
To disable it - uncheck scanning of inbound and outbound messages in MailShiled tab in avast GUI.
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Hi,
MAilShield and addin are two different "tools".
It means that if you disabled addin, MailShield will still scan your mails.
To disable it - uncheck scanning of inbound and outbound messages in MailShiled tab in avast GUI.
Then what is the add-in meant for? I have the free version and it has got just one add-in called "avast addin" and not another antispam add-in as in the case of paid version.
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It is mainly for virus scanning (in AIS for antispam too, but its always called "avast! addin") when you have SSL connection not listed in avast mailshield or you are using exchange account.
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It is mainly for virus scanning (in AIS for antispam too, but its always called "avast! addin") when you have SSL connection not listed in avast mailshield or you are using exchange account.
Hi Petr,
After disabling avast add in, i still get my emails scanned which is fine. Then what is the use of the add in? And i still don't understand why i get the error if i enable it.