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Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: duf on August 30, 2012, 01:39:36 PM

Title: Can`t open anti-theft after update
Post by: duf on August 30, 2012, 01:39:36 PM

Hi,
I installed the update Avast and I can not open the anti-theft. After each attempt message gets: application has stopped unexpectedly. I have uninstalled the application and installed it again but still I can not open the module. I have rooted phone. To date, download the patch from googleplay I had no problem with this module.

Title: Re: Can`t open anti-theft after update
Post by: reinhardholzner on August 30, 2012, 04:38:42 PM

can you get me a log?

Title: Re: Can`t open anti-theft after update
Post by: duf on August 30, 2012, 09:33:34 PM

I'd love to but how to do it? My phone is the LG GT540. Where can I find this log?

Title: Re: Can`t open anti-theft after update
Post by: Werner on September 03, 2012, 11:31:50 AM

To create a log, please proceed as follows:
- go to Android Market
- search for aLogcat
- download and install the app
- start aLogcat from the app menu -> aLogcat will start gathering the log messages
- now use the HOME button to go back to the phone interface (do NOT use the BACK key as this will CLOSE aLogcat, HOME just puts it to the back)
- use Anti Theft to simulate your issue then
- once the unwanted behaviour occured long-press the HOME key
- select aLogcat app
- press the MENU key
- press SHARE
- press E-Mail
- send the E-Mail to holzner@avast.com along with a short description of the problem (in the log or separate mail)
- close aLogcat (BACK key)

thank you!

Title: Re: Can`t open anti-theft after update
Post by: duf on September 03, 2012, 12:22:11 PM

I have send logs. Sorry that i don`t describe problem with mail.