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Other => General Topics => Topic started by: Mar on January 19, 2005, 04:42:30 AM

Title: AVAST! just won't stop!
Post by: Mar on January 19, 2005, 04:42:30 AM
Hi Guys...
I'm new to the forum but have had Avast! for almost a year. It has worked beautifully until now but it doesn't seem to want to quit scanning when it's supposed to. After running a scan on my C and D drives, it should stop and give results,but it jumps back to C drive and starts scanning the whole thing all over again.
Has this happened to anyone else?
Mar.
Title: Re: AVAST! just won't stop!
Post by: Spyros on January 19, 2005, 10:25:57 AM
Hi Mar & welcome.
Have you tried a repair of avast? Go to "uninstall programs", press "uninstall" on avast and then "repair" - note that you have to be connected to the Internet to do a repair.
Title: Re: AVAST! just won't stop!
Post by: DavidR on January 19, 2005, 01:23:43 PM
What type of scan are you using (e.g. how did you initiate it)?
Title: Re: AVAST! just won't stop!
Post by: igor on January 19, 2005, 01:37:05 PM
I've heard such a thing a few times before... but we were not able to reproduce this behavior (and have no idea why such a thing would happen).
Could you please give us as much detail as you can?
E.g., what type of scan was it (as DavidR asked) - archives on/off, sensitivity... was it scan of "local disks", or rather "folder selection" with C: and D: drive selected? Does anything change if you change the scan type, or select a different area (C: drive only, for example)?

You can turn on the creation of the report file and select everything (even "OK files") to be included there. The report will certainly be quite big, but it would be interesting to see if it really scanned the whole drive, or maybe restarted somewhere before the end...

What kind of partitions do you have? Any SUBST-ed drives, virtual folders... or so?
Title: Re: AVAST! just won't stop!
Post by: Mar on January 20, 2005, 02:28:27 AM
Thanks for the help,Guys.
Spyros..I did the repair and it seems to have helped somewhat. Time will tell with a few more scans.
David and Igor..I initiated  scan now from the menu and tried all three levels with and without archived files. It still jumps back and forth between drives and rescans some of the files,but at least it completes the task and shuts off. It didn't leave a log report after the last scan except for time,# of folders and files,size and the fact that there is no infection.
If this persists...is it advisable to uninstall the program and start over?
Thanks again...Mar.
Title: Re: AVAST! just won't stop!
Post by: igor on January 20, 2005, 09:35:33 AM
I cannot imagine avast! being "corrupted" in such a way that his behavior may occur - i.e. I don't think repairs / reinstalls can help (but as I said, I have no idea why this would happen in the first place, so I may be wrong).
Can you tell us something about your partitions, please? (filesystems, sizes, ...)
What is your operating system, btw?

Thanks!
Title: Re: AVAST! just won't stop!
Post by: Mar on January 20, 2005, 04:07:42 PM
Hi Igor...

I have to drop out for a while(family emerg.) but will come back with the info yiu asked for when I can. Will do my best to keep you posted.

Mar.