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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: glendower on January 22, 2005, 01:43:23 AM

Title: Cant send e-mails
Post by: glendower on January 22, 2005, 01:43:23 AM
Hi

I'm new to Avast so i'm probably doing something wrong.

I can receive e-mail with no problems but can't send.

I'm trying to send an e-mail to myself and when I select send/receive (incredimail) I get notification of the e-mail being sent and Avast informs me (on access scanner message) that it is scanning the e-mail and then this message disappears.

Incredimail shows sending 1 of 1 and 100% and stays there. I then get an error message from incredimail saying the message can't be sent.

If I terminate Interent mail in the On-Access scanner setup screen then my e-mail is sent

What am i doing wrong?

Win XP pro
Avast ver 4.5-561
Incredimail 3501787
Title: Re: Cant send e-mails
Post by: Lisandro on January 22, 2005, 01:54:56 AM
If I terminate Interent mail in the On-Access scanner setup screen then my e-mail is sent

Did you boot after installation? Most probably yes...
Did you let all your smtp (outbound) settings as the same as if avast is not installed?
Which is the timeout of your Incredimail account and avast timeout?
Title: Re: Cant send e-mails
Post by: glendower on January 22, 2005, 02:01:14 AM
Thanks for the reply,

I installed Avast several days ago & didn't notice this until today.

Yes I have re-booted several times.

I re-set my SMTP back to their original settings.

Timeouts:

Incredimail: Can't find setting - measured time till error message 45 sec
Avast:          300


Thanks

Pete   
Title: Re: Cant send e-mails
Post by: Lisandro on January 22, 2005, 12:15:28 PM
I re-set my SMTP back to their original settings.

Do you have to use smtp authentication? (i.e., your server provider is different from your email smtp server)

Are you using SSL connection?


Timeouts:

Incredimail: Can't find setting - measured time till error message 45 sec
Avast:          300

Can you set Incredimail to 300 seconds?
Title: Re: Cant send e-mails
Post by: glendower on January 22, 2005, 01:19:56 PM
Thanks again for your replies,

I don't use SMTP authentication and I'm not using an SSL connection.

I also have no idea how to set Incredimail timeout to 300

Pete
Title: Re: Cant send e-mails
Post by: Lisandro on January 22, 2005, 03:19:07 PM
I also have no idea how to set Incredimail timeout to 300

Did you try here: http://www.incredimail.com/english/help/faq.html
Or asking them for help?
Title: Re: Cant send e-mails
Post by: glendower on January 22, 2005, 03:34:16 PM
I have already tried incredimail for help.

None of the solutions to my problem fit, they refer to either file size, attachments or file type.

I am trying to send a small e-mail to myself with no attachments.

The only way I can e-mail is if I dissable scaning outbound mail.
Title: Re: Cant send e-mails
Post by: EvilGOD on January 25, 2005, 01:38:01 AM
i have exactely the same problem... only shutting down the internet mail provider or not scanning outbound mail is fixing it. tried mozilla thunderbird and outlook express... strange! version 4.0.xxx worked good but not the 4.5.xxx
Title: Re: Cant send e-mails
Post by: Lisandro on January 25, 2005, 01:56:10 PM
i have exactely the same problem... only shutting down the internet mail provider or not scanning outbound mail is fixing it. tried mozilla thunderbird and outlook express... strange! version 4.0.xxx worked good but not the 4.5.xxx

I use OE and ThunderBird without problem... I think it's not a problem of 4.5 version...
Which is your operational system?
Which firewall do you use?
Can't you send plain text email messages?
Title: Re: Cant send e-mails
Post by: EvilGOD on January 26, 2005, 01:29:47 AM
im using winxp home edition sp2 and windows firewall (sp2). i can disable firewall, no change. i can send normal text messages, but cannot reply to all messages, even not plain text messages... weird.
Title: Re: Cant send e-mails
Post by: Octaiver Matt on January 26, 2005, 01:33:50 AM
Your Pop service in the settings is 127.0.0.1 or normal?
In the avast folder, find to "ashpopwz", run this program.

In this program, you receive this message" no settings needed, you're already protect" ?



(I use Outlook Express, Increimail XE, Thunderbird and Mozilla Mail 1.7.2 without no problems)
Title: Re: Cant send e-mails
Post by: Lisandro on January 26, 2005, 02:01:34 AM
im using winxp home edition sp2 and windows firewall (sp2). i can disable firewall, no change. i can send normal text messages, but cannot reply to all messages, even not plain text messages... weird.

If you disable the smtp (outbound) scanning, will it help?
What do you mean by cannot 'reply'? What error message do you get?

With Windows 2k\XP, avast 4.5 has a new mail detection that will work automatically. Please, set up your email account just as avast does not exists. It will detect the pop3/smpt/imap ports and scan your messages. Can you make a try and see if it's ok? Thanks.

New email detection is automatic and do not require user interaction. Anyway, spam killer applications need manually change email account settings  ;)
Title: Re: Cant send e-mails
Post by: EvilGOD on January 26, 2005, 02:25:47 AM
till a specific lenght of the mail i can reply and send i found out... if i disable scanning outbound mail all works great. smtp its not 127.0.0.1 its normal, mail.xxxxxxx.ch.
Title: Re: Cant send e-mails
Post by: Lisandro on January 26, 2005, 02:30:31 AM
till a specific lenght of the mail i can reply and send i found out...

After this lenght (do you mean text lenght or file attachment size?) what happens?
What error message do you get?
Nothing... just does not work?

Are you receiving timeouts messages?
Title: Re: Cant send e-mails
Post by: EvilGOD on January 26, 2005, 02:36:14 AM
yep timeout... lenght of text is critical if i just sent 2words for example it works...
Title: Re: Cant send e-mails
Post by: Lisandro on January 26, 2005, 02:42:58 AM
yep timeout...

Try to increase both timeouts (of avast into the Advanced tab of Internet Mail provider settings and of your email account, in Properties of the account, Advanced tab too). You can set both to 600, for instance. If you're on a DSL connection (not dial-up) it shouldn't be necessary a so long timeout anyway...

If this does not help, can you uncheck the Outbound mail scanning?

Do you use any spam killer? Sometimes the spam killer enters in a 'loop' and consume all the timeout. Shutdown it and start it again.
Title: Re: Cant send e-mails
Post by: EvilGOD on January 26, 2005, 10:09:52 PM
its working fine with scanning outbound mails diseabled. no spam killer in use...
Title: Re: Cant send e-mails
Post by: Eddy on January 26, 2005, 11:13:47 PM
Basicly there is no problem at all. Everything is working like it should. Avast is checking both inbound as well as outbound mail. The 'inbound' part takes care of your system. The 'outbound' part takes care that (if your system gets infected) the malware isn't spread to others but stopped.
Title: Re: Cant send e-mails
Post by: Lisandro on January 27, 2005, 01:13:44 AM
The 'outbound' part takes care that (if your system gets infected) the malware isn't spread to others but stopped.

But I thought avast was blocking clean outbound mail...  ??? ???
Title: Re: Cant send e-mails
Post by: EvilGOD on January 27, 2005, 01:18:50 AM
yep its blocking clean mails... no maleware, just bloody normal mails w/o virus etc. if i diseable the scanning function for outbound mails all is working great. i hope this gets fixed soon...
Title: Re: Cant send e-mails
Post by: Octaiver Matt on January 27, 2005, 01:47:19 PM
Your firewall is set to block avast mail?  ::)
Title: Re: Cant send e-mails
Post by: EvilGOD on January 28, 2005, 01:22:51 AM
no surely not!  ;)

only way is disabeling outgoing mail scanning... i can live with that...