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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: slinger31 on January 26, 2005, 01:55:17 AM

Title: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: slinger31 on January 26, 2005, 01:55:17 AM
I am new to Avast 4.5 and the following errors are when trying to send or receive email. Using XP Firewall and no other virus protection.

0x800ccc67= "COMMAND NOT AVAILABLE"

0x800ccc90= "CLIENT RESPONSE INVALID"

I have no idea what to do to correct this as I am not a techie and when I installed Avast 4.5 today the only thing that was altered was that I put a check mark saying that I connect with a dial up. Other than that I done an install as was recommended.

Any help will be greatly appreciated.


Instead of modifying this post I made a reply. Sorry
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: Lisandro on January 26, 2005, 02:03:10 AM
Can't you send or receive emails?
Which is your email program?
Do you use any other firewall besides XP internal one?

Welcome to forums...
Let's see if we can solve your trouble  :)
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: slinger31 on January 26, 2005, 02:13:38 AM
OE 6.0 and only use XP Firewall which I disabled and that made no difference.

I also run Spybot and Adaware SE.

I am also having a problem with updates. I assume that the 2 problems may possibly be related.

Message for updates "CANNOT CONNECT TO DOWNLOAD 5. AVAST.COM
66.98.196.85:80

Help is appreciated.
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: Lisandro on January 26, 2005, 02:16:17 AM
But can you connect the Internet, use the browser at last?
Or, on contrary, you can't browse anything...
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: slinger31 on January 26, 2005, 02:19:51 AM
But can you connect the Internet, use the browser at last?
Or, on contrary, you can't browse anything...


No problem with the internet.
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: Lisandro on January 26, 2005, 02:28:19 AM
Strange...
I tried to Google your both errors 0x800ccc67 and 0x800ccc90
There are a lot of possibilities: firewall blocking is the most common.
But in your case, did you check avast settings for scanning both inbound and outbound mail (into Internet Mail settings)?
If so, can you disable and see what you get?

Make sure your browser is not set to "Work Offline" (this option is generally in the File menu). If it doesn't help, try switching the proxy settings from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).

Left click the avast icon > Settings
Update (Basic) > Details > Proxy
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: slinger31 on January 27, 2005, 01:24:35 AM
Technical, when internet mail in avast is disabled I can send and receive email.

Followed your other suggestions and nothing seems to help. Is it possible that some settings need to be changed other than in 4.5?

My understanding was that if 4.5 is installed as recommended that with XP no modifications were necessary. Apparently I understood wrong.

Prior to installing Avast 4.5 I was using AVG 6.0 with no problems for 3 years and now that has been revamped or upgraded to 7.0 which I also had problems with email and updates. Makes me wonder if it is in my system and not the virus programs.

Any thoughts about this?
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: Lisandro on January 27, 2005, 01:36:42 AM
Technical, when internet mail in avast is disabled I can send and receive email.

I could only imagine that ashMaiSv.exe won't connect the Internet for scanning but you've said that the firewall is not the problem...

Try to increase both timeouts (of avast into the Advanced tab of Internet Mail provider settings and of your email account, in Properties of the account, Advanced tab too). You can set both to 600, for instance. If you're on a DSL connection (not dial-up) it shouldn't be necessary a so long timeout anyway...

Other question: did you uninstall AVG 7.0 prior installing avast?
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: Lisandro on January 27, 2005, 01:38:15 AM
Is there any possibility that this thread (http://forum.avast.com/index.php?topic=10523.15;topicseen) help you?  ??? ::)
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: W on January 27, 2005, 01:45:28 AM
0x800ccc67= "COMMAND NOT AVAILABLE"

0x800ccc90= "CLIENT RESPONSE INVALID"

Slinger,

Google searching seems to mainly bring up Outlook configuration/setting problems for these error codes including username and server settings.

This site shows one of the errors (90) :-

http://www.tiscali.co.uk/help/email/oe_errors

Good luck
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: slinger31 on January 27, 2005, 03:39:16 PM
The following error message is in the log when trying for updates--

27.01.2005 05:44:16 package: ERROR:GetInetFile, CreateFile( "C:\DOCUME~1\Owner\LOCALS~1\Temp\_av_proI.tm~a02816\dld1.tmp") returned 0x00000005

The log shows several of the same error repeated every time attempts are made to get updates.

I believe that if this problem can be solved then the email problem will be able to be corrected.

Suggestions appreciated.
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: Lisandro on January 27, 2005, 05:33:27 PM
27.01.2005 05:44:16 package: ERROR:GetInetFile, CreateFile( "C:\DOCUME~1\Owner\LOCALS~1\Temp\_av_proI.tm~a02816\dld1.tmp") returned 0x00000005

What are you trying to update? VPS or the program?
Are you logged by a common user or an Administrator?
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: slinger31 on January 28, 2005, 12:22:51 AM
Below is just a portion of the log when first connected to the internet and the automatic update makes attempts to download.

27.01.2005 05:44:45 internet: while trying to get file 'servers.def', error 0x00000005 has occured, try 13
27.01.2005 05:44:47 package: ERROR:GetInetFile, CreateFile( "C:\DOCUME~1\Owner\LOCALS~1\Temp\_av_proI.tm~a02816\dld1.tmp") returned 0x00000005
27.01.2005 05:44:47 general: InvalidateCurrent: invalidated server 'Download15 AVAST server' from 'main'
27.01.2005 05:44:47 general: SelectCurrent: selected server 'Download11 AVAST server' from 'main'
27.01.2005 05:44:47 internet: while trying to get file 'servers.def', error 0x00000005 has occured, try 14
27.01.2005 05:44:49 package: ERROR:GetInetFile, CreateFile( "C:\DOCUME~1\Owner\LOCALS~1\Temp\_av_proI.tm~a02816\dld1.tmp") returned 0x00000005
27.01.2005 05:44:49 general: InvalidateCurrent: invalidated server 'Download11 AVAST server' from 'main'
27.01.2005 05:44:49 general: SelectCurrent: selected server 'Download9 AVAST server' from 'main'
27.01.2005 05:44:49 internet: while trying to get file 'servers.def', error 0x00000005 has occured, try 15
27.01.2005 05:44:51 package: ERROR:GetInetFile, CreateFile( "C:\DOCUME~1\Owner\LOCALS~1\Temp\_av_proI.tm~a02816\dld1.tmp") returned 0x00000005
27.01.2005 05:44:51 general: InvalidateCurrent: invalidated server 'Download9 AVAST server' from 'main'
27.01.2005 05:44:51 general: SelectCurrent: unable to find any suitable server in 'main'
27.01.2005 05:44:51 internet: while trying to get file 'servers.def', error 0x00000005 has occured, try 16
27.01.2005 05:44:51 internet: tried 16 servers to get file 'servers.def', but failed (0x00000005)
27.01.2005 05:44:51 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\Owner\LOCALS~1\Temp\_av_proI.tm~a02816\onefile, servers.def, error: 0x00000005

It would be impossible to send the whole long, too many characters.

Thanks again for your help.
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: Lisandro on January 28, 2005, 12:15:03 PM
Can you delete the temporary Internet files?
To do this go to Internet explorer >Tools > Internet options > Delete files > Click delete all offline content (just to be sure) > click ok. It might take some time to delete them.

Make sure that the temp folders are empty: C:\Windows\Temp and C:\Documents and Settings\Owner\Local Settings\Temp\_avast4_

Hope we can win  :-\
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: slinger31 on January 28, 2005, 12:46:09 PM
Can you delete the temporary Internet files?
To do this go to Internet explorer >Tools > Internet options > Delete files > Click delete all offline content (just to be sure) > click ok. It might take some time to delete them.

Make sure that the temp folders are empty: C:\Windows\Temp and C:\Documents and Settings\Owner\Local Settings\Temp\_avast4_

Hope we can win  :-\

Deleted both internet and offline files and the folder is empty. Same problem exists.
Trying to update this AM the following window appeared. - you are not connected to the Internet.
 - your firewall does not allow the program "avast*.setup" to access the Internet; you can find details in help or read the FAQ section on avast! website.
 - your HTTP proxy settings are incorrect.
 - the server is inaccessible because of a network error or maintenance.

I checked the firewall settings(XP) and "Avast! AntiVirus"is allowed under the exceptions. What other setting is needed and how do I add it. I tried to add other parts of Avast and would not allow as it was already listed.

Thanks again for your patience.
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: Lisandro on January 28, 2005, 01:11:26 PM
I checked the firewall settings(XP) and "Avast! AntiVirus"is allowed under the exceptions.

To be sure, right now, can you disable XP Firewall and test?
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: slinger31 on January 28, 2005, 02:20:25 PM
I checked the firewall settings(XP) and "Avast! AntiVirus"is allowed under the exceptions.

To be sure, right now, can you disable XP Firewall and test?

With firewall off the problem still the same. Cannot update or send/receive email.
Still need to disable scaning for email to function.
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: Eddy on January 28, 2005, 02:28:53 PM
Looking at the info you provided us and what you have tried sofar, I would say not Avast is the problem.
It looks like something is preventing Avast to connect. And if Avast can't access the net, ofcourse you also get a error when using the mail.

I suggest you start with removing Spybot and Ad-Aware (just for testing) and see if it makes a difference. Don't forget to reboot after removing and before testing.
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: slinger31 on January 28, 2005, 02:42:26 PM
Looking at the info you provided us and what you have tried sofar, I would say not Avast is the problem.
It looks like something is preventing Avast to connect. And if Avast can't access the net, ofcourse you also get a error when using the mail.

I suggest you start with removing Spybot and Ad-Aware (just for testing) and see if it makes a difference. Don't forget to reboot after removing and before testing.

Both spywares were removed yesterday and rebooted. I agree with you that it probably is not in Avast program.
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: slinger31 on January 28, 2005, 05:15:47 PM
I have decided to uninstall 4.5 and do a clean install with nothing running and the firewall off. Will post after this is completed with the results.
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: slinger31 on January 28, 2005, 06:50:07 PM
Completed the above process and the same problems remain. Can not update and email not working unless scanning disabled. Same error messages for both come up. Guess I'll have to try another program as 4.5 seems hopeless as all the fixes have been attempted with no luck.
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: Eddy on January 28, 2005, 06:57:00 PM
Did you use the uninstall util from the website?
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: W on January 28, 2005, 07:12:06 PM
Slinger,

It very rarely happens that anyone has to give up, so I was wondering:-

Are you running through a proxy.

Do you have proxy checked in your connection settings.

Are you connecting through a router and/or hardware firewall.

Are you on/connecting through a network.

Are you installing the latest version of Avast (4.5.561)

Are there any other symptoms apart from no e-mail and no Avast updates.

btw: how do you connect to the internet.. dial-up, broadband.

Sorry if I missed anything in you posts, but looking for things to give a clue to the problem.
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: Lisandro on January 28, 2005, 07:24:32 PM
Guess I'll have to try another program as 4.5 seems hopeless as all the fixes have been attempted with no luck.

Can you see if the new 4.5.578 corrects this error for you?
Besides it's a beta, it seems to work smoothly and very stable for me  8)
Download instructions here: http://forum.avast.com/index.php?topic=10676.0
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: slinger31 on January 29, 2005, 01:12:15 AM
I concede defeat! Have tried it all with no luck. I am going to try AVG 7.0 and see if I will succeed with it. If nothing else I will head to Office Depot and purchase Norton or McAfee.

Thanks for all the advice and suggestions given as I believe in Forums and this is a good one.  Thanks again.
Title: Re: Error Numbers 0x800ccc67 & 0x800ccc90
Post by: slinger31 on February 05, 2005, 08:43:37 PM
I thought I would post again with the answer to the error message that I was receiving when trying to send/receive e-mail or update the program.

I gave up on Avast 4 and downloaded and installed AVG7.0. After a few discussions in their Forum with no luck I decided to remove everything not needed in C Program files and documents and settings. Also went into Add & Remove and found Symantec lurking there with 2 programs. These programs were pre-installed along with some other "stuff" that I have never used. Although I had never used Norton as I used AVG6 from the first boot up it never dawned on me that this would cause a problem. Wrong!!! After removing Symantec along with some other things all systems are working. Receiving E-Mail and automatic updates. I'm sure that had I done the same when trying to get Avast to work all would have functioned properly.


Just thought this might be of some help to others.