Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: gblu on October 04, 2012, 12:28:06 AM
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got this when i tried to update
i set my update to manual update. i can't repair, and restart won't work (still got 'invalid file signature')
Repair won't work, here's the error log
04.10.201205:48:57Started: 04.10.2012, 05:48:57
04.10.201205:48:57Operation set to INST_OP_UNKNOWN
04.10.201205:48:57Old version: 5ba (1466)
04.10.201205:48:57SYNCER: Agent=Syncer/5.00 (ais-1466;p)
04.10.201205:48:57Running SETUP_AIS-5ba (1466)
04.10.201205:48:57Operating system: WindowsXP ver 5.1, build 2600, sp 3.0
[Service Pack 3]
04.10.201205:48:57Memory: 18% load. Phys:2097151/2097151K free,
Page:4194303/4194303K free, Virt:2054788/2097024K free
04.10.201205:48:57Computer WinName:------------------------
04.10.201205:48:57Windows Net User: ------------------------
04.10.201205:48:57Cmdline: /uninstwiz
04.10.201205:48:57Old version: 5ba (1466)
04.10.201205:48:57Deleted registry: Software\AVAST Software\Avast\UpdateReady
04.10.201205:48:57Using temp: C:\DOCUME~1\ADMINI~1\LOCALS~1
\Temp\_asw_aisI.tm~a01844 (150552M free)
04.10.201205:48:57SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
04.10.201205:48:57DldSrc set to inet
04.10.201205:48:57SYNCER: Agent=Syncer/5.00 (ais-1466;p)
04.10.201205:48:57Computer DnsName: christin-a6d35d
04.10.201205:48:57Computer Ip Addr: 139.194.244.159
04.10.201205:48:57Setup GUI DLL not found at location: C:\DOCUME~1\ADMINI~1
\LOCALS~1\Temp\_asw_aisI.tm~a01844\SetupGUI.dll
04.10.201205:48:57Setup GUI has been successfuly loaded from EXE.
04.10.201205:48:57Installed in: C:\Program Files\Alwil Software\Avast5 (150552M
free)
04.10.201205:48:57LoadState: Edition=1
04.10.201205:48:57SYNCER: Type: use IE settings
04.10.201205:48:57SYNCER: Auth: another authentication, use WinInet
04.10.201205:48:57Part prg_ais-5ba is installed
04.10.201205:48:57Part vps_win32-12100302 is installed
04.10.201205:48:57Part setup_ais-5ba is installed
04.10.201205:48:57Part jrog-a7 is installed
04.10.201205:48:57Part jrog2-5f8 is installed
04.10.201205:48:57Old version: 5ba (1466)
04.10.201205:48:57SetExistingFilesBitmap: 1093->371->366
04.10.201205:48:57GUID: bde42447-14ce-412b-ab53-04cc5cb0220c
04.10.201205:48:57Server definition(s) loaded for 'main': 167 (maintenance:0)
04.10.201205:48:57SelectCurrent: selected server 'Download352 AVAST5 Server'
from 'main'
04.10.201205:48:57SYNCER: Type: use IE settings
04.10.201205:48:57SYNCER: Auth: another authentication, use WinInet
04.10.201205:49:02Operation set to INST_OP_REPAIR
04.10.201205:49:02Entered SetupProcessAIS::Do( INST_OP_REPAIR )
04.10.201205:49:02Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
04.10.201205:49:02Entered SetupProcessWin32::Do( INST_OP_REPAIR )
04.10.201205:49:02Entered SetupProcess::Do( INST_OP_REPAIR )
04.10.201205:49:02Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
04.10.201205:49:02Entered SetupProcessWin32Avast::Do(
INST_OP_UPDATE_INSTALL_PACKAGES )
04.10.201205:49:02Entering:UpdateInstallPackages
04.10.201205:49:03LoadPartInfo: jrog = jrog-a7 returned 00000000
04.10.201205:49:03LoadPartInfo: jrog2 = jrog2-5f8 returned 00000000
04.10.201205:49:03LoadPartInfo: program = prg_ais-5ba returned 00000000
04.10.201205:49:03LoadPartInfo: setup = setup_ais-5ba returned 00000000
04.10.201205:49:03LoadPartInfo: vps = vps_win32-12100302 returned 00000000
04.10.201205:49:03FilterOutExistingFiles: 371 & 366 = 5
04.10.201205:49:03IsFullOkay: vps_32-8fe.vpx - not okay (doesn't exist)
04.10.201205:49:04SetDownloadBits: vps_32 setting 1 diffs to process
04.10.201205:49:04IsFullOkay: vps_win32-911.vpx - not okay (doesn't exist)
04.10.201205:49:04SetDownloadBits: vps_win32 setting 1 diffs to process
04.10.201205:49:04ArePartsInstallable: 0
04.10.201205:49:04Error processing packages. 0x20000011
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i am gettin the same problem. I think this service is run by 12 year olds at this point. Have had nothing but problems with this crap.
And i have AVAST! Pro Anti-virus.
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I'm seeing the same exact error.
Avast Free version
Windows 7 64bit
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Me too. 2 computers.
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Getting the same error here too, 32 bit I think not sure...what's going on? What's causing the update to fail?
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Same problem here . 2 machines .PCwith XP . Laptop with Vista .
Avast Internet Security
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getting the same on my computer....invalid signature.hope this gets resolved soon,
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I had a problem updating now also.. :/
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Getting same message. Windows Vista 32-bit. Hope prob gets fixed soon. Don't want to go back to AVG<<<<bad stuff.
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Getting same here, Windows 7 64bit
:(
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Yup... Same here for both the program AND the definition updates. grrrrrrrrrrr It seems to happen near the start when it's trying to save the existing data before moving on to install the new.
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Getting same message also.
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Had the same problem but the manual update mentioned here in another thread worked like a charm. Setting Avast to manual update only turns off automatic update; it does not actually update unless you download and run the update.
http://www.avast.com/download-update (http://www.avast.com/download-update)
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Me too. I was about to try to fixing it using manual update or a uninstall too.
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same poop different bucket ::) win 7 64 bit
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seems a lot of us are getting this kind of response...threw me for a loop....anyone know about that last post with the link?
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Same issue here. Win7 64-bit.
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Happening on all pc's in my house. This one is win 7 64 bit.
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checked the link earlier for the manual update.
manually updated, still wants me to update straight through Avast.
seems like a broken update from avast's side, probably.
same problem here,
avast free
Win XP sp3
32 bit
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I have always had mine on atuo-update....it popped up saying it couldn't update due to invalid file signature...
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Same here
The fixes avast, we need em'!
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gonna call tech support, ill let ya know what i find out
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Same problem here. Win 7 x64.
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I'm having the same exact problem, I believe something is wrong with the Avast update servers.
It was working fine a few hours ago.
Thanks. :D
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I experienced the same problem.
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Same here
Last encountered error: invalid file signature. setup will terminate
current version 1210031
current version program 7.0.1466
:)
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The infrastructure guys are investigating the problem... will be fixed as soon as possible.
Please be patient. Sorry for the troubles.
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The infrastructure guys are investigating the problem... will be fixed as soon as possible.
Please be patient. Sorry for the troubles.
thank you for the info..
hope u guys can fix it soon
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I got this as well, even trying to update the program popped the same thing up. Any resolution in sight?
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glad to know I'm not the only one with the problem! thanks guys! :)
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OMG! I should have gone to this thread before I Uninstall and then re-install avast AGAIN! and still got avast update: invalid file signature. So I'm taking a wild guess that it's not my OS's fault this problem occur? Hope it got resolves soon or at least someone let us know how to fix this if re-installing doesn't work
running on Win7 32 bit
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I was browsing the web and it tried to auto update so all i saw was the red malware popup. Not the best way to be jolted up. (It was just saying it failed to update)
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joining the group. invalid file sig. how will we know when fixed?
windows 7 64 bit
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(http://i20.photobucket.com/albums/b243/TK-1913/avastuperror.png)
(http://i20.photobucket.com/albums/b243/TK-1913/update.png)
I am getting rather annoyed fooling around with a paid service that should be able to update itself. I have done a Repair of AIS and a complete re install of AIS 7.0.4066. If I have to do another one it may not be with this prduct. Last week I was getting BSOS's and now this. :'(
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Also have the same problem. Only began on opening computer this morning. Worked fine yesterday. Thanks and hope to hear soon.
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I was browsing the web and it tried to auto update so all i saw was the red malware popup. Not the best way to be jolted up. (It was just saying it failed to update)
I know what you mean, was in the middle of a League of Legends game!
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joining the group. invalid file sig. how will we know when fixed?
I have no clue. This program thinks Firefox is malware. I have about had my fill of this program!
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Avast will not update for virus definition version 121003-1
Last encountered error: Invalid file signature. Setup will terminate.
Win 7 64 bit
Avast free edition
... seems I am not alone, was worried it may be a virus or malware.
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I've used avast! for more than 3 years and this would be the first time a concern with definition updates or any problems with avast! has occurred so I say hats off to the "infrastructure guys" and IT support for the consistant high quality service. Cheers from Canada.
The infrastructure guys are investigating the problem... will be fixed as soon as possible.
Please be patient. Sorry for the troubles.
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joining the group. invalid file sig. how will we know when fixed?
I have no clue. This program thinks Firefox is malware. I have about had my fill of this program!
That sounds like malware, i suggest you post a thread in the viruses and worms section
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Me too absolutely identical as everyone else "Last Encountered error: Invalid File Signature, Setup will terminate
Never once had a problem before and it's been running fine for ages
Tried Uninstall - and selected Fix Repair and up pops "Error Processing Package. Please Use Full Upgrade"
I'm running Windows 7, avast prog 7.0.1466 last successful definitions were 121003-01
Has anyone heard from Avast yet?
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Me too absolutely identical as everyone else "Last Encountered error: Invalid File Signature, Setup will terminate
Never once had a problem before and it's been running fine for ages
Tried Uninstall - and selected Fix Repair and up pops "Error Processing Package. Please Use Full Upgrade"
I'm running Windows 7, avast prog 7.0.1466 last successful definitions were 121003-01
Has anyone heard from Avast yet?
On the last page an avast team member posted saying theyre looking at it.
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Me too. . .what's the deal folks?
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Me too absolutely identical as everyone else "Last Encountered error: Invalid File Signature, Setup will terminate
Never once had a problem before and it's been running fine for ages
Tried Uninstall - and selected Fix Repair and up pops "Error Processing Package. Please Use Full Upgrade"
I'm running Windows 7, avast prog 7.0.1466 last successful definitions were 121003-01
Has anyone heard from Avast yet?
On the last page an avast team member posted saying theyre looking at it.
Thanks, I shall be patient
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Window's 7 64 Bit - Am having the same problem and I mentioned having problems on facebook. Which a friend said she is experiencing the same problem. What gives? I loved this program up until now. I had NO problems... I uninstalled, ran the uninstall tool, even did a system's restore. Nada.
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The infrastructure guys are investigating the problem... will be fixed as soon as possible.
Please be patient. Sorry for the troubles.
Fine Igor but there have been way too many problems with Avast over the last few months, enough to make me think if I should renew my subscription.
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I am having same issue on Win 7 64bit.
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Yep. same issue here on 2 PCs. I guess Avast! finally lost their crown. Very sad day for its users.
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I've used avast! for more than 3 years and this would be the first time a concern with definition updates or any problems with avast! has occurred so I say hats off to the "infrastructure guys" and IT support for the consistant high quality service. Cheers from Canada.
The infrastructure guys are investigating the problem... will be fixed as soon as possible.
Please be patient. Sorry for the troubles.
joining the club...just got home to this wonderful message that avast cannot update due to invalid signature
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The infrastructure guys are investigating the problem... will be fixed as soon as possible.
Please be patient. Sorry for the troubles.
Fine Igor but there have been way too many problems with Avast over the last few months, enough to make me think if I should renew my subscription.
No avast! problems from me, this is probably their biggest problem in years. I'm pretty sure you need to post in the viruses and worms section asap and get that redirect infection out of your computer.
Also, can we get a sticky or announcement on this? People are uninstalling + reinstalling and trying all these things that could potentially harm their computer even more. I really don't want to be the bearer of bad news when they say "My computer won't work with this I've tried all I can" with my response being," It's a problem with avast! that the avast! team is working on. You just destroyed half of your data for a "fix"."
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I got avast to update.. I did a offline update thing.. I downloaded the virus defs from http://www.avast.com/download-update and ran the file and avast accepted them like it should.. ;D
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Same error here, systems Windows 7 64 and Windows Vista Ultimate 32.
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same here >:(
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I got avast to update.. I did a offline update thing.. I downloaded the virus defs from http://www.avast.com/download-update and ran the file and avast accepted them like it should.. ;D
That's not just the definitions, it's the complete package, it's 68mb in size!!
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Ironically, this was why I signed up for this forum. I have the exact same problem right now. Well I'm a bit relieved to find out I'm not the only one.
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I got avast to update.. I did a offline update thing.. I downloaded the virus defs from http://www.avast.com/download-update and ran the file and avast accepted them like it should.. ;D
I've tried this technique and it worked to no avail.
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I'm joining the club. Got the same problem. It would be nice if there's an announcement somewhere about this problem so we don't have to frantically try to "solve" the problem in our end (i.e. full system re-install or full disassembling the PC to figure out the bad parts).
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If you are using the regular release version 7.0.1466, and the repair failed - 'Error processing packages. Please use full update.' - then this worked for me:
Then you will need to do a Manual update of VPS - avast! Virus Definitions Update - Manual Download (http://www.avast.com/download-update) VPS Update (virus definitions, vpsupd.exe, approx 67.5 MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.
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I'm joining the club. Got the same problem. It would be nice if there's an announcement somewhere about this problem so we don't have to frantically try to "solve" the problem in our end (i.e. full system re-install or full disassembling the PC to figure out the bad parts).
I agree, I was just about to uninstall when I thought I'd just check to see if anyone else had experienced this. There should be something temporarily at the front of the stickys just until they fix the problem. Thing is it must have been from the last previous update, so how can they fix it without another update - which we can't do? Hmmm
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If you are using the regular release version 7.0.1466, and the repair failed - 'Error processing packages. Please use full update.' - then this worked for me:
Then you will need to do a Manual update of VPS - avast! Virus Definitions Update - Manual Download (http://www.avast.com/download-update) VPS Update (virus definitions, vpsupd.exe, approx 67.5 MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.
What if I don't wanna download 67.5 MB to my hard disk and run it? Isn't it going to be fixed according to igor? And other users said it didn't work for them.
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If you are using the regular release version 7.0.1466, and the repair failed - 'Error processing packages. Please use full update.' - then this worked for me:
Then you will need to do a Manual update of VPS - avast! Virus Definitions Update - Manual Download (http://www.avast.com/download-update) VPS Update (virus definitions, vpsupd.exe, approx 67.5 MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.
Surely that will try and install the program as well? 67.5mb is a whopping big size for just the definitions
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sooo... any solutions so far?! i bet a lot of us signed into this forum just to solve this problem... any word from Avast! id like to know before i proceed and install/uninstall stuff in my computer...
d
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getting the same here tried to reinstall made no difference
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Glad I came here first to see I'm not the only one with this problem.
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COME ON AVAST TIME FOR A FIX
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Same problem here Win 7
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For those of you who are are using the regular release version 7.0.1466, and the repair failed - 'Error processing packages. Please use full update.' - then this worked for me on my win7 netbook with 7.0.1466:
Then you will need to do a Manual update of VPS - avast! Virus Definitions Update - Manual Download (http://www.avast.com/download-update) VPS Update (virus definitions, vpsupd.exe, approx 67.5 MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.
If you don't want to go through that process, then wait for the avast team to resolve it, which hopefully won't take too long.
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I'm having the same problem, I hope it gets fixed soon.
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COME ON AVAST TIME FOR A FIX
The failed update that caused this was only released less than three hours ago, so lets give them some time to actually identify the cause and resolve it. Or try what I suggested above.
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If you are using the regular release version 7.0.1466, and the repair failed - 'Error processing packages. Please use full update.' - then this worked for me:
Then you will need to do a Manual update of VPS - avast! Virus Definitions Update - Manual Download (http://www.avast.com/download-update) VPS Update (virus definitions, vpsupd.exe, approx 67.5 MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.
Surely that will try and install the program as well? 67.5mb is a whopping big size for just the definitions
Well, it sure is big, but it fixed the problem. I had removed and reinstalled the program anyways, so my definitions were back at august. Now I'm at version 121003-2.
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Is this going to be fixed soon?? I have never had a problem before.... that's is why I've stayed with AVAST
Using FireFox 15.0.1
System is Vista Home Basic
Acer Laptop
New to troubleshooting...would appreciate help.
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I am getting the same problem. Must just be a bug in that particular update, which i am sure will be rectified shortly.
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COME ON AVAST TIME FOR A FIX
The failed update that caused this was only released less than three hours ago, so lets give them some time to actually identify the cause and resolve it. Or try what I suggested above.
After that happened, windows says the program might not have ran correctly. Should I be worried? It seemed to have worked for me.
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My first visit to the forum. Am getting "Last Encountered error" : Invalid file Signature Setup will terminate
I have re-installed, but that didn't help. I did a restore on my XP computer, and that did nothing. It won't update.
I am wondering if this resolves after a few days or if this remains a block in using AVAST? I can not update virus protection.
Sometimes it says I am not protected and sometimes it says I am. I have used this since Feb. and not a snag....until this. Using Mozilla Firefox for Internet.
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I too am having the same problem (Invalid file signature set up will terminate)
virus definitions 1210031
program 701.466
Tried to repair to no avail.
I hope they fix it very soon. I had Avast for more than 2 years and never had a problem until today.
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If you are using the regular release version 7.0.1466, and the repair failed - 'Error processing packages. Please use full update.' - then this worked for me:
Then you will need to do a Manual update of VPS - avast! Virus Definitions Update - Manual Download (http://www.avast.com/download-update) VPS Update (virus definitions, vpsupd.exe, approx 67.5 MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.
Surely that will try and install the program as well? 67.5mb is a whopping big size for just the definitions
Well, it sure is big, but it fixed the problem. I had removed and reinstalled the program anyways, so my definitions were back at august. Now I'm at version 121003-2.
Yes the full virus definitions database is big (but it also worked for me), which is why I mentioned the size, no way a dial-up user could contemplate that, but on fast broadband it wasn't a big issue for me.
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I'm having the same problem, I hope it gets fixed soon.
This what DavidR wrote works, it is really easy. Follow the picture instructions during download. Is like painting with numbers. ;)
Not with everyone though, works for some, not others. I'd prefer to wait for a proper fix
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For those of you who are are using the regular release version 7.0.1466, and the repair failed - 'Error processing packages. Please use full update.' - then this worked for me on my win7 netbook with 7.0.1466:
Then you will need to do a Manual update of VPS - avast! Virus Definitions Update - Manual Download (http://www.avast.com/download-update) VPS Update (virus definitions, vpsupd.exe, approx 67.5 MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.
If you don't want to go through that process, then wait for the avast team to resolve it, which hopefully won't take too long.
This what DavidR wrote works, it is really easy. Follow the picture instructions during download. Is like painting with numbers.
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(http://i20.photobucket.com/albums/b243/TK-1913/updateerror.png)
That does not work. Next Idea? >:(
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For those of you who are are using the regular release version 7.0.1466, and the repair failed - 'Error processing packages. Please use full update.' - then this worked for me on my win7 netbook with 7.0.1466:
Then you will need to do a Manual update of VPS - avast! Virus Definitions Update - Manual Download (http://www.avast.com/download-update) VPS Update (virus definitions, vpsupd.exe, approx 67.5 MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.
If you don't want to go through that process, then wait for the avast team to resolve it, which hopefully won't take too long.
Thanks . That worked for me
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For those of you who are are using the regular release version 7.0.1466, and the repair failed - 'Error processing packages. Please use full update.' - then this worked for me on my win7 netbook with 7.0.1466:
Then you will need to do a Manual update of VPS - avast! Virus Definitions Update - Manual Download (http://www.avast.com/download-update) VPS Update (virus definitions, vpsupd.exe, approx 67.5 MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.
If you don't want to go through that process, then wait for the avast team to resolve it, which hopefully won't take too long.
This what DavidR wrote works, it is really easy. Follow the picture instructions during download. Is like painting with numbers.
This did not work for me
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Are we supposed to manually download that 68 meg file twice a day which is how often avast normally updates???
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@ movieman
Why not, what errors did you get ?
Are you using the beta build (doesn't work on that) ?
What OS and avast version is installed (free/Pro/AIS) ?
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Are we supposed to manually download that 68 meg file twice a day which is how often avast normally updates???
No, just to resolve that problem with that update, leave it to do its normal auto update and see if it works. Hopefully before another update is released a correction to this problem will have been incorporated in the update process.
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Just got the red malware popup. Tried to update manually unsuccessfully.
Thank you gals and guys for posting about this problem here, otherwise I would have thought I got a virus or something. I'm using free Avast with XP and Fox. Will inform when problem solved or of any new one. Peace!!
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I'm getting this problem also - been using avast for years ( free for home use version ), and have never seen this before...
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For those of you who are are using the regular release version 7.0.1466, and the repair failed - 'Error processing packages. Please use full update.' - then this worked for me on my win7 netbook with 7.0.1466:
Then you will need to do a Manual update of VPS - avast! Virus Definitions Update - Manual Download (http://www.avast.com/download-update) VPS Update (virus definitions, vpsupd.exe, approx 67.5 MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.
If you don't want to go through that process, then wait for the avast team to resolve it, which hopefully won't take too long.
I did this and it looks like it worked. Avast is now saying virus definitions 121003-2
Thanks for that tip!
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Just got the red malware popup. Tried to update manually unsuccessfully.
Thank you gals and guys for posting about this problem here, otherwise I would have thought I got a virus or something. I'm using free Avast with XP and Fox. Will inform when problem solved or of any new one. Peace!!
Was it a malware pop-up or an actual "threat has been detected" pop-up? If the latter, it's an actual virus.
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well I have done the manual update and it is saying VPN or something already up to date. HOWEVER I am still getting the exclamation mark and it still says I am on virus definition 121003-1. It is 2 am and I am tired but I am fed up with this. Been fannying around with manual updates, rootfixes and following net advice jargon for ages. I have never had this issue with Norton or Kapersky. I was told this Avast was the best. Only had it a month and regret it now. I have sent off as support ticket as have paid version.
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Will this be fixed automatically? That file is far too big for me to download right now with things I am doing.
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just tried updating straight from Avast and it finally worked!
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I'm having the same problem as everyone else. I've been using Avast Free basically every since it came out, so for years. Have "never" seen this error nor do I believe I need to download a 69MB file to fix it. To me, that's crazy. This is clearly an Avast issue, one I hope they fix very shortly, which I believe they well. Too many over very good "free anti virus" programs out there to have Avast get a bad name over this one.
I'm using the same version, 7.0.1466 and 121003-1 as every one else having the issue. Running on Windows 7, 64 bit, Alienware powerhouse of a PC. I know this issue has nothing to do with my PC, especially seeing everyone else is experiencing the same darn issue. I'll trust in Avast to fix it. If not by tomorrow, I'll be going to AVG, sorry!
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It worked for me, now I can stop worrying about it.
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Mine no longers throws up the invalid signature message, but now it says it is up to date, but with the same def file. Bummer.
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@ movieman
Why not, what errors did you get ?
Are you using the beta build (doesn't work on that) ?
What OS and avast version is installed (free/Pro/AIS) ?
Just tried again and it says that it updated 121003-2 to the current 121003-1. Does that make any sense?
I'm using free version with Windows 7
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The Auto update now works for me just started working
Thank you Avast Team for the fix is such a timely manner
-Xavieron
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I am really inexperienced with this stuff so am not sure what I am to do with this message. I have read your posts but still not exactly clear what I am to do. Could someone please give a step by step process if it is not too much trouble. Also does this mean that my computer is not protected at all or just does not have the most recent download for the viruses.? Also as mentioned, if it is "fixed" will an automatic update actually be able to go through.
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Mine also said already up to date with 121003-1, so what happened to the update?
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Avast! downloading the whole VPS setup automatically right now eventhoug i already have 121003-2
I have to love it ;D ;D
Now it is outdated but when I update it tells me it is already updated ;D
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The update from the avast! page helped me, I just ran it and it automatically went to 121003-2.
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Just updated. i can go to bed 8)
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did anyone update but still remained in update 121003-1?!?!?! mine ran fine and then stayed in update 121003-1
anyone with this problem?
d
WIN 7 FULL
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It wasn't/isn't a malware popup, just a failed update toaster popup in Red, see image.
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After all is said and done, I feel a little ashamed of having removed and reinstalled the program instead of waiting a few hours, lol... I had connected to the internet via a public connection (a shopping mall) and was actually thinking I had got a bug... only after reinstalling I went here to check what other users were saying :p
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did anyone update but still remained in update 121003-1?!?!?! mine ran fine and then stayed in update 121003-1
anyone with this problem?
d
WIN 7 FULL
Mine did the same thing...still in update 121003-1...is this right?
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did anyone update but still remained in update 121003-1?!?!?! mine ran fine and then stayed in update 121003-1
anyone with this problem?
d
WIN 7 FULL
YES, DAMN, I got the same problem Dros! :-\
(http://s1.directupload.net/images/121004/mzruj35o.jpg)
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is there really any significant danger to staying with 121003-1 until avast! fixes this?
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is there really any significant danger to staying with 121003-1 until avast! fixes this?
Only if Skynet awakens tonight.
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is there really any significant danger to staying with 121003-1 until avast! fixes this?
Maybe...
(http://s7.directupload.net/images/121004/39tkeymx.jpg)
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IVE LEARNED TO BE PATIENT WITH THIS ISSUE, SO, I GUESS UNLESS AVAST BEHAVES KINDA FUNNY OR MY PC DOES, I RATHER WAIT... THEY DO UPDATES ALMOST EVERY 2 DAYS SO, WE'LL KNOW BY THEN...
CHEERS FELLAS GREAT FORUM!
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@EmoHobo and Xavieron: are you sure? What is the virus definition version number shown?
Is it different from 121003-1?
In any case, what I find most disheartening and confidence-sapping, is that Avast shows itself a poor company: not one official announcement that I've seen all this time, not one official warning or advice -- piss-poor PR, if that's the case.
And this fix and workaround? Dodgy, right? I mean what in hell is going on? Are they hiding under their desks behind closed office doors, whimpering in panic, or do they simply not give a damn? I'd be curious to know. Time to look for a more responsible -- and responsive -- outfit, maybe.
Ah, wasted too much time on this, and I see that so have others, including paying customers, so I feel short on patience (and by now, disgusted, too).
@Bioruffo: please, for anything's sake, don't say you feel ashamed! If anyone or ~thing ought to feel ashamed right now, it's Avast.
Mistakes happen, but it's how they're dealt with, that matters -- this was dealt with poorly, if at all, leaving us in the dark, essentially.
The 'good' news? We were suggested half-baked workarounds and in most cases ended up wasting time for dubious outcome and results.
Yay... Well, many thanks for that.
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is there really any significant danger to staying with 121003-1 until avast! fixes this?
Answered the question you posted in another topic. Posting the same question in multiple topics just makes it harder for those trying to help.
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@Bioruffo: please, for anything's sake, don't say you feel ashamed! If anyone or ~thing ought to feel ashamed right now, it's Avast.
Mistakes happen, but it's how they're dealt with, that matters -- this was dealt with poorly, if at all, leaving us in the dark, essentially.
Oh I was actually writing that light-hearted, I'm not soooo ashamed lol.
I guess everyone has a bad day sometimes... even at Avast... They've given me a good free product for years now, I really can't complain.
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just removed avast
just to many issues of late giving MSE ago again
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DavidR: What is when I update to 121003-2 with http://www.avast.com/download-update ?
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I don't really understand the question, as the two aren't directly related.
The version number has nothing to do with the Full Manual Download, this is what is required if you get the 'Error processing packages. Please use full update.' after an avast Repair attempt. Essentially this Full Update download can also fix the broken update process. That done it will generally allow subsequent updates to work.
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Just to be clear, in my opinion:
do you know the feeling when you spend a lot of money to buy an iPhone 4s, and the next day they announce the new iPhone 5, which is pretty much the same but is newer than yours, and so spending all that money wasn't really worth the effort?
Well, tomorrow Avast is most likely publishing a 121004-1 update, and all this fuss and all your efforts to install 121003-2 will be simply obsolete, and you will feel silly because you could as well have watched a movie or baked some biscuits instead of losing precious life moments trying to update to something that'll be obsolete the next day.
Just my two cents.
...or we could all switch to Norton, after all it's paid, it must be better right? lol...
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The manual update worked for me. Now it says I already have the latest update.
This is the first time I ever had a problem with Avast because I'm not taking it very serious since other AV's gave me all kinds of problems.
Good day. :)
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FYI
A while back I did a manual update downloading the full VPS from Avast! web site:
http://www.avast.com/download-update
My Avast! seemed to have updated. See first image. 5 minutes later Avast! started by itself to download again the VPS setup, the whole 68+/- MB file. Afterward it told me that my Avast! needed to update even though I had 121003-2 already installed. see second image. When I tried to update through Avast UI, it told me I was updated to 121003-1. See third image. Wierd.
I had to repaired Avast! and now I am back to 121003-1 and Secured. No new update available.
This could be an isolated issue, but just in case a repair is needed to be back to VPS 121003-1
Most likely Avast! pulled out VPS 121003-2 from the VPS data base to avoid further problems while they fix the issue with the update..
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Oh I was actually writing that light-hearted, I'm not soooo ashamed lol.
I guess everyone has a bad day sometimes... even at Avast... They've given me a good free product for years now, I really can't complain.
Yeah, I know or guessed that was the case, heh. (But I did lose patience and got a headache going through the motions in a hurry, trying to fix this issue immediately, while I had better things to do, so when I saw your post, first thing in my mind was "Oh, noes!! Defend the injured party and bring forth righteousness!" ::))
Just to be clear, in my opinion:
you know when you spend a lot of money to buy an iPhone 4s, and the next day they announce the new iPhone 5, which is pretty much the same but is newer than yours, and so spending all that money wasn't really worth the effort?
Well, tomorrow Avast is most likely publishing a 121004-1 update, and all this fuss and all your efforts to install 121003-2 will be simply obsolete, and you will feel silly because you could as well have watched a movie or baked some biscuits instead of losing precious life moments trying to update to something that'll be obsolete the next day.
Just my two cents.
...or we could all switch to Norton, after all it's paid, it must be better right? lol...
Heh. All good points. And not as if I didn't think the same, but I just randomly and unfortunately decided to update the definitions before logging off, and SLAM! -- I was faced with this. Even then, I was near shutting off and leaving it till next time and the next update -- but instead I decided to address the issue right away. Bad choice, obviously. ::) They do say it's better to trust your instinct and go with your first choice sometimes.
(Still stuck with v.#121003-1, incidentally... Bugger it -- tomorrow's problem; time to follow the procrastinators' motto: what can be done today... can be done tomorrow... or the day after... most of the time. ;~)
@iroc9555: nah, not an isolated issue, you're not alone -- same thing happened to me (and others).
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@iroc9555: nah, not an isolated issue, you're not alone -- same thing happened here (and others).
I didn't mean the "I can't update Avast!" deal. I know it is a problem Avast! is working on. I meant if you, or any one, had already 121003-2 and Avast! by itself downloaded the whole VPS, and now is saying it is not updated. You need to repaired Avast! to go back to 121003-1 that it is the correct VPS. There are members who still have VPS 121003-2 shown as correct and without problems.
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Mine no longers throws up the invalid signature message, but now it says it is up to date, but with the same def file. Bummer.
I've uninstalled and reinstalled and it still give the "invalid file signature" error when trying to update. I'm beginning to think it's the definition file.
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I'm shocked that Avast hasn't made any kind of a statement to let us know what is going on.
Thanks. :)
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In the middle of the night? Well... not all of us are in the workable hours of the day :)
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It is now some hours later after this first issue, around 7 hours later and I have still the 121003-1 VPS.
When I did manually update, because the regular update did work, I had 121003-2 VPS. To manually update I did use: http://www.avast.com/download-update
Than the update worked again and this happend:
(http://s1.directupload.net/images/121004/mzruj35o.jpg)
Avast updated a older VPS than the manually update has.
Since them not one new VPS update.
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In the middle of the night? Well... not all of us are in the workable hours of the day :)
According to their contact details they have global offices in USA, Austria and Germany as well as their head quarters in Czech Republic.
Someone should be awake. http://www.avast.com/contacts
Thanks. :)
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In the middle of the night? Well... not all of us are in the workable hours of the day :)
According to their contact details they have global offices in USA, Austria and Germany as well as their head quarters in Czech Republic.
Someone should be awake. http://www.avast.com/contacts
Thanks. :)
German, Austria office should open around 08:00GMT+1 or 08:30GMT+1 or maybe 9:00GMT+1 / I do not work there, so I do not know.
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Any news yet from Avast? I'm still at VPS 121003-1 for 10 hours now, the other Anti-Vir Programms did already update the VPS !!! >:(
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Any news yet from Avast? I'm still at VPS 121003-1 for 10 hours now, the other Anti-Vir Programms did already update the VPS !!! >:(
faulty updates have removed from the servers...the New VPS will release probably by next 1 to 2 hours...protection is still the same...just tested against some brand new malware..and still very damn good as it always has been ;D
Simple solution to fix the update problems will be to go ahead and re-install avast!
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That does not work. Next Idea? >:(
Try doing the manual update stuff in safe mode without networking followed by a repair...and that should fix it.
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That does not work. Next Idea? >:(
Try doing the manual update stuff in safe mode without networking followed by a repair...and that should fix it.
How do you get into safe mode?
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How do you get into safe mode?
http://www.techsupportalert.com/content/how-get-safe-mode-windows-xpvista7.htm
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As I said in another topic about this:
I think that they have pulled the VPS 121003-2 version so the update check doesn't fail as it did before.
That is why it is showing 121003-1 as the latest update when you try an update check. This gives them time to find the reason for the problem in the bad VPS update without the problem 'for users' spreading as people update. So those who managed to get round the problem of the bad VPS they will still see version 121003-2 as their current version.
So I would expect an update later today version 121004-0 to be released, that should fully resolve the VPS version number mismatch. But having pulled the bad VPS version from the update servers, the system should be working.
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Thanks David that clears up a lot of confusion. I have the -1 now showing as the lastest update and fully updated. Let's hope this is just a glitch as I was spending ages trying to fix it last night. Sorry for rant: was tired and frustrated.
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i have version 121003-1, and my avast says it's updated version (not outdated anymore). i tried to manual update ( i was curious), and i got this ( see the attachment). and no 'invalid file signature' anymore
well, i think version 121003-2 was a bad update, so they pulled it back. (but the funny thing is, i never had version -2, but my avast said my previous version was 121003-2).
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wait for next update..be patient ;D
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Sorry I missed all the mayhem here. System was offline whilst all this was going on, and updated a couple hours after midnight here, and update was fine, to version 121003-1 from version 121003-0. It is green.
As I said here, http://forum.avast.com/index.php?topic=106625.msg848120#msg848120 (http://forum.avast.com/index.php?topic=106625.msg848120#msg848120) This may help to clear up whether Avast! is operating properly or not. 'Invalid signature' would result from an error originating at the avast server, not on your system.
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i have version 121003-1, and my avast says it's updated version (not outdated anymore). i tried to manual update ( i was curious), and i got this ( see the attachment). and no 'invalid file signature' anymore
well, i think version 121003-2 was a bad update, so they pulled it back. (but the funny thing is, i never had version -2, but my avast said my previous version was 121003-2).
In that case, Avast restored version -1 onto your system, or reset itself.
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Dammit, I had my attention divided, and my full response, although quoting your post in this thread, ended up being posted as a new thread through the magic of a glitched submission, inadvertently, here:
https://forum.avast.com/index.php?topic=106630.msg848173#msg848173 (https://forum.avast.com/index.php?topic=106630.msg848173#msg848173)
So I had to give it a fitting title and all, and let it stand. ::) Well, I made some general points in it, so hopefully it stands on its own legs (but maybe I should edit it and transfer the part that's my reply to you, and this particular update issue and version numbers discussion, back here, into this post, for what it's worth.
Right, then, here it is, the relevant bit:
@iroc9555: nah, not an isolated issue, you're not alone -- same thing happened here (and others).
I didn't mean the "I can't update Avast!" deal. I know it is a problem Avast! is working on. I meant if you, or any one, had already 121003-2 and Avast! by itself downloaded the whole VPS, and now is saying it is not updated. You need to repaired Avast! to go back to 121003-1 that it is the correct VPS. There are members who still have VPS 121003-2 shown as correct and without problems.
I realised that, Iroc. The answer is still yes, though. To be honest, once I saw there was a problem (and suspecting the latest virus definition package to be at fault), I immediately began to go through the whole song and dance, all the usual procedures, step by step, and separately (instead of wisely and patiently waiting 24 hours or so, as much wiser and level-headed Bioruffo had suggested).
By that, I mean manual online update, followed by full distributable download offline update, followed by repair, followed by normal uninstall and reinstall, followed by another uninstall and full removal via the Avast removal tool and another reinstall, then the same procedure in safe mode, etc.
In the course of all that, I did encountere the problem you referred to, thrice, and using one or more of those procedures, so have others, here and elsewhere (not members of this forum -- till now, neither was I -- and not likely to post, themselves).
So I had 121003-2, and 121003-1 -- right now, I'm back to 121003-1 (still listed as latest as of few minutes ago, last I tested again the update), and staying there, obviously, till the new package, glitch-free hopefully, is ready.
In any case, like I said before, it's not the glitch and possibly bad VPS that rankles with me, but that there was no official word, and still isn't, last I checked.
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Once again I tried to to a manual update but it's still stuck on 121003-1. How much longer is it going to take before this problem is fixed? If my only option is to uninstall, then reinstall I won't be installing it again.
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Just be patient and wait, as and when it is fixed another VPS version will be released to the update servers and the programs auto update function when it checks for updates should find and download it.
A complete Reinstall is a sledge hammer to crack a nut, just wait.
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:) Regarding yesterday's problem, the experts at Avast seem to have repaired this. I'm able to manually download updates today, October 4. Hooray!!!!
Gblu, where did you find your anime? It looks something like the ones in Japanese comics.
Charles
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no new definations here yet..
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:) Regarding yesterday's problem, the experts at Avast seem to have repaired this. I'm able to manually download updates today, October 4. Hooray!!!!
Charles
Just tried again but same old numbers so apparently Avast hasn't completed the necessary repairs.
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Just tried again but same old numbers so apparently Avast hasn't completed the necessary repairs.
Probably,I check my luck only directly tomorrow
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Any news yet from Avast? I'm still at VPS 121003-1 for 10 hours now, the other Anti-Vir Programms did already update the VPS !!! >:(
faulty updates have removed from the servers...the New VPS will release probably by next 1 to 2 hours...protection is still the same...just tested against some brand new malware..and still very damn good as it always has been ;D
Simple solution to fix the update problems will be to go ahead and re-install avast!
I tried a manual update 12 hours ago and several more throughout the day but still stuck on 121003-1. I''m not about to re-install Avast as I'm sure it would just be a waste of my time. Isn't their anyone from Avast who actually knows how to fix this? .1 to 2 hours? Think not!
Now when I click on posts since my last visit I get a white page and all it says is "Bad Gateway." What does that mean?
Just now did a manual update and it's showing 121004-0. Haven't gotten a popup showing that it was updated though.
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Hello,
issue was localized and new VPS was just released.
Sorry for waiting long time for new VPS update.
Milos
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Hello,
issue was localized and new VPS was just released.
Sorry for waiting long time for new VPS update.
Milos
Confirming that my AIS just auto-updated to 121004-0 with no apparent issues or problems.
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Confirmed avast free updated from 121003-1 to 121004-0.
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update went fine.. now i have version 121004-0.
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Hello,
issue was localized and new VPS was just released.
Sorry for waiting long time for new VPS update.
Milos
Thank you guys from Avast Team! You guys the best, keep on the amazing stuff with Avast, keep on rocking the world!! :D
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Errrrrm still seems to be problems. My Avast was showing 121003-1 and claiming all was up to date until just a minute ago. It was only reading here that there was a 121004-0. This means that despite being set to auto update and my wifi working fine, the program is no longer auto updating: not good. I had to manually update.
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It's OK now, so must have been fixed.
Dave
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Errrrrm still seems to be problems. My Avast was showing 121003-1 and claiming all was up to date until just a minute ago. It was only reading here that there was a 121004-0. This means that despite being set to auto update and my wifi working fine, the program is no longer auto updating: not good. I had to manually update.
Well avast by default is only checking for updates every 4 hours so depending on when your avast last checked for an update would more than likely be out of the set time frame as the latest vps update has only just been released.
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Ok I will give it some time. BTW should I have the proxy set to direct connection or Auto detect (internet explorer settings). I was buggering about last night and I forget which is the one that works best and is default. I use firefox and use wifi on a sky subscription.
Cheers.
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Errrrrm still seems to be problems. My Avast was showing 121003-1 and claiming all was up to date until just a minute ago. It was only reading here that there was a 121004-0. This means that despite being set to auto update and my wifi working fine, the program is no longer auto updating: not good. I had to manually update.
Well avast by default is only checking for updates every 4 hours so depending on when your avast last checked for an update would more than likely be out of the set time frame as the latest vps update has only just been released.
If you'd like it more frequently than that, click on "Settings" (top right of main pane) -> "Updates" (second option from top left) -> "Auto-update interval" (scroll down for it if needed), and under "Auto-update every <240> minutes," enter whatever value (120, 60?) you wish.
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Errrrrm still seems to be problems. My Avast was showing 121003-1 and claiming all was up to date until just a minute ago. It was only reading here that there was a 121004-0. This means that despite being set to auto update and my wifi working fine, the program is no longer auto updating: not good. I had to manually update.
Well avast by default is only checking for updates every 4 hours so depending on when your avast last checked for an update would more than likely be out of the set time frame as the latest vps update has only just been released.
If you'd like it more frequently than that, click on "Settings" (top right of main pane) -> "Updates" (second option from top left) -> "Auto-update interval" (scroll down for it if needed), and under "Auto-update every <240> minutes," enter whatever value (120, 60?) you wish.
Avast free can only update at 120min's minimal, setting to below this limit will revert it to checking every 240min's.
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Ok I will give it some time. BTW should I have the proxy set to direct connection or Auto detect (internet explorer settings). I was buggering about last night and I forget which is the one that works best and is default. I use firefox and use wifi on a sky subscription.
Cheers.
Default is to use internet explorer settings which works for me but i only use IE but many here have it set to direct connection, try default and if it's not working set to direct.
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Avast free can only update at 120min's minimal, setting to below this limit will revert it to checking every 240min's.
Oh? My mistake. Thanks for the correction, Craig. Well, two hours still better and twice as frequent than four, if that's what Matteo wants.
[edit] Hmm, are you sure, Craig? Does the readout reflect that reset to default? I just tested that quickly with a free version of Avast, and the entered value itself, at least, set to 60 minutes, remains unchanged for the moment.
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Got this answer from Tech Support: Go to add/remove programs, click on Avast, select "repair".
Worked for me.
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I have 121005-0, but got no update notification. Anyone else have this?
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Latest update information
Version:12100500, 2012-10-04
I do and I got the update popup.
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My problem was resolved when I booted my computer this morning and just now Avast upgraded to the '5' definition.
Thank you AVAST!! :)
Liz
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Did you get an update notification. Mine somehow failed to give me one. I am confused
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I'll just repeat here, and add another to the count of "all's well" -- got the 121005-0 update, got the notif.
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I have 121005-0, but got no update notification. Anyone else have this?
No, I got my update notice as normal.
Do you happen to have it set to silent/gaming mode or have you had a full screen application running ?
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Now 121005-1 ;D
@Dave size is 588.88KB
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Mine is now 121005-1 :)
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Now 121005-1 ;D
@Dave size is 588.88KB
Yes, getting bigger than normal more frequently.
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Yes, getting bigger than normal more frequently.
Yep! but smaller than 900KB update we got with 121023.
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The streaming updates have also gotten larger recently. One was 45 KB. and there were 20 streaming updates in one _stream folder. When those are folded into the nest VPS update, it's got to be larger. The malware writers are getting more active. :P
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Just 7 streaming updates so far today and it's early yet ;D
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Confirmed as DavidR attachment I have the same as him ;)
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Just updated and is now 121005-2 :)
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The infrastructure guys are investigating the problem... will be fixed as soon as possible.
Please be patient. Sorry for the troubles.
Fine Igor but there have been way too many problems with Avast over the last few months, enough to make me think if I should renew my subscription.
No avast! problems from me, this is probably their biggest problem in years. I'm pretty sure you need to post in the viruses and worms section asap and get that redirect infection out of your computer.
Also, can we get a sticky or announcement on this? People are uninstalling + reinstalling and trying all these things that could potentially harm their computer even more. I really don't want to be the bearer of bad news when they say "My computer won't work with this I've tried all I can" with my response being," It's a problem with avast! that the avast! team is working on. You just destroyed half of your data for a "fix"."
It has been quite a while.
All is good now.
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Hi! Sorry from my english, I'm from Italy. After the problem automatic updates don't work, only manual. What can I do?
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Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
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I'm still having a problem updating. My definitions version is still 121003-2, if I download the 68MB manual update file from http://www.avast.com/download-update (http://www.avast.com/download-update) and run it it tells me my VPS database is already up to date, which it clearly is not. Trying to update from the interface simply fails after a few seconds with no message at all, and trying to repair from the control panel gives me this message: Error processing packages. Please use full update.
What is going on here? I thought this was supposed to be fixed? What options remain for me, I feel like I've tried everything.
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I've already repair avast, but the broblem still remain.
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arg0009,uninstall and re-install avast! and that will fix it ;)
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Now 121006-0 ;D
LOL lot of Streaming updates.
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My malwarebytes just found this, Trojan.Fakesig C\Program File\AVAST Software\Avasf\stzone\avutil-51.dll
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My malwarebytes just found this, Trojan.Fakesig C\Program File\AVAST Software\Avasf\stzone\avutil-51.dll
I have Avast-Pro & Malwarebytes-Pro versions installed and my Malwarebytes detected this also:
C:\Program Files\AVAST Software\Avast\sfzone\avutil-51.dll (Trojan.Fakesig)
Can anybody help please? Thank you.
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My malwarebytes just found this, Trojan.Fakesig C\Program File\AVAST Software\Avasf\stzone\avutil-51.dll
My malwarebytes just found this, Trojan.Fakesig C\Program File\AVAST Software\Avasf\stzone\avutil-51.dll
I have Avast-Pro & Malwarebytes-Pro versions installed and my Malwarebytes detected this also:
C:\Program Files\AVAST Software\Avast\sfzone\avutil-51.dll (Trojan.Fakesig)
Can anybody help please? Thank you.
Reported already as a F/P at MBAM Forums.
http://forums.malwarebytes.org/index.php?showtopic=117000
http://forums.malwarebytes.org/index.php?showtopic=117003