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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Pokesaver on October 05, 2012, 09:05:29 PM

Title: "Preparing Your Desktop" - Black screen with an error message.
Post by: Pokesaver on October 05, 2012, 09:05:29 PM

I've had this happen once before and a restart usually fixes it. I think it has to do with a profile error, but I'm not sure if is has anything to do with avast! so I'm asking anyway.

I am running Windows 7 64-bit, avast! Free, and MBAM Free. Thanks for the help.

If you need to know specs, it's an Intel i5, 1.5 TB hard drive, 8 gb of ram, and a HTI Radeon 6450 graphics card.

Title: Re: "Preparing Your Desktop" - Black screen with an error message.
Post by: DavidR on October 05, 2012, 09:26:26 PM

The most important thing is missing, what is the error message on the black screen ?

A Black screen crash, is usually hardware related (heat, etc.) and doesn't normally have any text or error message on it. So this is somewhat strange.

Title: Re: "Preparing Your Desktop" - Black screen with an error message.
Post by: Pokesaver on October 05, 2012, 09:37:11 PM

Something about not being able to connect to the windows service. I was sort of impatient so I force-reset 1 second before the screen so I saw it for about 1/10 of a second :P

Title: Re: "Preparing Your Desktop" - Black screen with an error message.
Post by: DavidR on October 05, 2012, 11:03:06 PM

I would have waited a little longer to get as much info as possible, given the inability to connect to the windows service it wasn't going to be doing anything in a hurry.