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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ipmala on October 08, 2012, 06:56:22 PM

Title: I CANNOT UNINSTALL MY FREE AVAST ANTI-VIRUS (program is corrupt)
Post by: ipmala on October 08, 2012, 06:56:22 PM
I cannot UNINSTALL my FREE AVAST Anti-Virus.
The program has been CORRUPTED.
I have Windows 7 (64 bit) OS .
"Add-Remove" will not work.
Also....Avast will not allow me to download the UNINSTALL UTILITY  'aswclear.exe' .
PLEASE HELP  !!

IPMALA
my e-mail:  ipmala888@netzero.com
Title: Re: I CANNOT UNINSTALL MY FREE AVAST ANTI-VIRUS (program is corrupt)
Post by: Pondus on October 08, 2012, 07:55:11 PM
Quote
Also....Avast will not allow me to download the UNINSTALL UTILITY  'aswclear.exe' .
if so......download on another computer and move over with a usb stick


what antivirus did you use before avast?
was your computer delivered with a preinstalled antivirus when new?
did you uninstall it before installing avast?

Title: Re: I CANNOT UNINSTALL MY FREE AVAST ANTI-VIRUS (program is corrupt)
Post by: ipmala on October 08, 2012, 08:05:18 PM
Avast FREE Anti-Virus is the only software I have been using.
"Add-Remove" will not remove it.
Avast will not let me download the UNINSTALLER FILE  ' aswclear.exe '....even <after> I disabled the self protection .
I have Windows 7 (64 bit) OS.
Is there another way to go in and MANUALLY REMOVE Avast  ??
HELP  !!

IPMALA
ipmala888@netzero.com
Title: Re: I CANNOT UNINSTALL MY FREE AVAST ANTI-VIRUS (program is corrupt)
Post by: schmidthouse on October 08, 2012, 08:12:29 PM
Quote
Also....Avast will not allow me to download the UNINSTALL UTILITY  'aswclear.exe' .
if so......download on another computer and move over with a usb stick


what antivirus did you use before avast?......did you uninstall it before installing avast?

Did you try the suggestion provided by Pondus?? ??? :)
Title: Re: I CANNOT UNINSTALL MY FREE AVAST ANTI-VIRUS (program is corrupt)
Post by: bobo1 on October 08, 2012, 09:54:35 PM
Hi,
1.  BOOT THE COMPUTER IN SAFE MODE ONLY BY TAPPING F8 ON STARTING THE COMPUTER.
TRY UNINSTALING AVAST FROM ADD/REMOVE PROGRAMS WITHIN SAFE MODE.

Min processes are running in this mode. Any other traces of previous antviruses need to be removed. Ie NORTONS/SYMANTECS / AVG'S/ MACAFEES ETC. Need to use their removal tools!.

2. Download malware bytes free and do antispyware check./ and remove what it finds and report again.