Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Nikilet on October 11, 2012, 06:53:02 AM
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SiteAdvisor is working, WOT is working but all of a sudden, Avast Web Rep isn't working in any of my browsers. I'm in Chrome right now and the Web Rep icon is lit up green in the title bar and looks like it's working; it is enabled on the extension page. But when I do a search it is not working.
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Same here for me using the beta 1469, no search icons for webrep.
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I am using 1466.
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It works here.
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I just tried it again to make sure, and it is not working. It was previously, but no longer. And the strangest part is that the icon is lit up, not grayed out or anything. By all appearances it should be working.
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Same here for me using the beta 1469, no search icons for webrep.
Confirmed for the beta.
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Same problem......on XP SP3 running AIS .1466 with 121011-0 update using latest Chrome, Web Rep appears green on browser, but NOT on search results like others reported above. At least for me, problem showed up with the latest def update this morning. All the correct boxes for Web Rep are turned on in Avast and Chrome and unchecking/rechecking boxes didn't solve issue.
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Webrep is working fine here. 7.0.1466 on both Chrome and IE9.
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No problem on my XP Pro system with the beta build 7.0.1469 for me with firefox 16.0 for Yahoo or Google searches.
Just checked my win7 netbook with avast 7.0.1466 with firefox 16.0 and strangely it doesn't work there, some inconsistency here (as in others also reporting its working and others not working.)
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No problem on my XP Pro system with the beta build 7.0.1469 for me with firefox 16.0 for Yahoo or Google searches.
Just checked my win7 netbook with avast 7.0.1466 with firefox 16.0 and strangely it doesn't work there, some inconsistency here (as in others also reporting its working and others not working.)
Quite strange... ???
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Same here for me using the beta 1469, no search icons for webrep.
Confirmed for the beta.
Meanwhile it also works with the beta. :)
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Same here for me using the beta 1469, no search icons for webrep.
Confirmed for the beta.
Meanwhile it also works with the beta. :)
Not working for me in the latest beta
(http://my.jetscreenshot.com/2701/m_20121011-jlz0-55kb.jpg) (http://my.jetscreenshot.com/2701/20121011-jlz0-55kb)
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Mine is working on IE9 and Opera but not on Firefox.
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same problem here, webrep works fine on IE8, but not on chrome 22.0.1229.94
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I just checked Chrome, IE, Firefox and Pale Moon. Avast Web Rep does not work in any of them.
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Works fine in IE, Firefox and Chrome. avast does not work with Pale Moon. Hopefully this will be addressed in future versions.
Since Pale Moon is basically a Firefox clone. I have noticed that the FF add-on "status 4evar" doesn't work with Pale Moon due to a stability issue. :)
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Those using the 7.0.1469 beta might want to check out this topic (http://forum.avast.com/index.php?topic=106917.0 (http://forum.avast.com/index.php?topic=106917.0)) and see if they are also experiencing this repetitive scanning by the web shield, as it is linked to the webrep.
EDIT: Oops left out the link to the topic ;D
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I am not using the beta. Still version 7.0.1466. Chrome has been my default browser for a little while now and it was working. As I mentioned, it shows up in green on the bar and appears to be activated, but nothing on the search pages.
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But nothing on the search pages.
Confirmed. Firefox 16.0 beta Chrome 23.0.1271.17 beta Pale Moon 15.2 beta ???
edit: it possibly could be the result of the latest vps update which will probably corrected in the next update. :)
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WebRep is (currently) working fine for me under 1466 in Firefox while browsing, although I'm sure we've all seen the occasional short-term outage.
I don't remember ever seeing WebRep icons with search results. But my default for searches is Dogpile, and because that uses multiple search engines, that might affect how WebRep works. Or maybe I missed something in its (Webrep's) settings.
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They are back in the search results in Firefox but not in Chrome. Of course it's been a while for Chrome (nothing new). :)
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webrep has worked for a while on firefox, but now it has stopped working again. Same problem on IE and chrome
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This topic I opened has generated a lot of additions from other consumers with the same problems as I posted, but no response from anyone as to any solutions. :(
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This topic I opened has generated a lot of additions from other consumers with the same problems as I posted, but no response from anyone as to any solutions. :(
Where waiting just the same as you, hopefully it'll be fixed when the new version comes out of beta.
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With Avast 7.0.1466 they are back in the search results in Firefox and IE9 for me in Google and Bing search lists.
Two PC's: Win 7 x86 and Win 7 x64, fully updated.
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With Avast 7.0.1466 they are back in the search results in Firefox and IE9 for me in Google and Bing search lists.
Two PC's: Win 7 x86 and Win 7 x64, fully updated.
Fixed here for me too on the 1469 beta with IE :)
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http://website.informer.com/forum.avast.com
For some reason I can only get website informer on Firefox 16. Don't know how to get Web Rep.
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I don't know about or use Website Informer.
I don't use many Add-on's, and FF 16.0.1 is working for me.
I think Avast installed Web Rep while installing...just my guess.
Do you see see the Avast Web Rep add-on installed and enabled in FF ?
I tried to attach an image, but i give up :)
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I don't know about or use Website Informer.
I don't use many Add-on's, and FF 16.0.1 is working for me.
I think Avast installed Web Rep while installing...just my guess.
Do you see see the Avast Web Rep add-on installed and enabled in FF ?
I tried to attach an image, but i give up :)
When I open Avast and look at my browser settings it shows that Web Rep is enabled on IE9, Opera and Firefox. When I do a search on Yahoo it shows Traffic Light, Website Informer, McAfee Site Adviser and Safe Search but not Web Rep..
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<snip>
I tried to attach an image, but i give up :)
What was the problem attaching the image ?
It must be a .gif or .jpg or .png and be less than the size mentioned for a single file 194KB. Using a .gif image format is usually the smallest, crop the image so that it only shows the relevant part of the screenshot.
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My Web Rep is back working again. See screenshot.
I hope it is the same for all those who have posted on this subject I opened.
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My Web Rep is back working again. See screenshot.
I hope it is the same for all those who have posted on this subject I opened.
Yes, it was a server side issue which has now been resolved.
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This is what I get in Chrome:
(http://my.jetscreenshot.com/2701/m_20121016-tlec-62kb.jpg) (http://my.jetscreenshot.com/2701/20121016-tlec-62kb)
WebRep is there but obviously not working.
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It's working on Opera and IE9 but still isn't on Firefox16. It's enabled on Firefox so shouldn't it be working?
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For me, it's working on Google Chrome and Firefox, but not on Pale Moon or IE9.
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For me, it's working on Google Chrome and Firefox, but not on Pale Moon or IE9.
What version of Chrome and can you post a screenshot of Webrep active.
Thanks
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Should the " suppress WebRep tooltips in search results" be checked? I don't know what that means but I don't have it checked.
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I don't know where you found it, but I would say if you want WebRep to show the results you would NOT want this checked. If you checked this that would mean you are telling it NOT to show you the little indicators that tell if the site is safe or not.
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I found it in the browser protection settings and left it unchecked.
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For me, it's working on Google Chrome and Firefox, but not on Pale Moon or IE9.
Works fine for me on IE9, Pale Moon is not supported.
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Version 22.0.1229.94 m
P.S. Now it's working on IE9, altho I rarely ever open that browser anyway.
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I don't understand why it isn't and never has worked on Firefox.
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I don't understand why it isn't and never has worked on Firefox.
It's always worked for me in Firefox, unless the WebRep servers have been down. The green icons show for many results, but the Avast WebRep popup that should come up when you hover over the WebRep icons will only pop up when JavaScript is enabled for the Search Results page.
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Now also working in Chrome:
(http://my.jetscreenshot.com/2701/m_20121017-f10a-15kb.jpg) (http://my.jetscreenshot.com/2701/20121017-f10a-15kb)
https://plus.google.com/116622969170071590263/posts/Znt9z6f1zp5 (https://plus.google.com/116622969170071590263/posts/Znt9z6f1zp5)
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I don't understand why it isn't and never has worked on Firefox.
It's always worked for me in Firefox, unless the WebRep servers have been down. The green icons show for many results, but the Avast WebRep popup that should come up when you hover over the WebRep icons will only pop up when JavaScript is enabled for the Search Results page.
The only 2 things it shows on Firefox with a google search are Trafficlight and Website Informer. I do have JavaScript enabled.
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midnight: I truly wish I could help you solve your issue, but just don't know much to be able to help you. I have attached a screenshot of my Firefox"Extensions" page. If you haven't already, check to make sure avast WebRep shows up there and is enabled. And then I see there was something said about Java. Do you have your Java enabled?
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midnight: I truly wish I could help you solve your issue, but just don't know much to be able to help you. I have attached a screenshot of my Firefox"Extensions" page. If you haven't already, check to make sure avast WebRep shows up there and is enabled. And then I see there was something said about Java. Do you have your Java enabled?
I didn't have it enabled in Firefox Extensions but I do now. Yes, I have Java enabled. Thank you so much for your help. :)
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It's a really good feeling for me to be able to help someone else for a change. ;D
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<snip>
I tried to attach an image, but i give up :)
What was the problem attaching the image ?
It must be a .gif or .jpg or .png and be less than the size mentioned for a single file 194KB. Using a .gif image format is usually the smallest, crop the image so that it only shows the relevant part of the screenshot.
Thanks for the reply and info !
For me it looks like JPG is best for size and quality.
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Quality doesn't have to be print quality or aesthetic, etc. just enough to show the point you are making.
There are lots of image examples attached in this topic, so you can see the file type used, the sizes involved and does the quality of the image convey the information you want.
I now pretty much use .png format not (on my screen capture software) set at 8bit 256 colours and that is more than adequate for web page display of this sort of information without having very large file sizes. Previously I used .gif at a slightly reduced quality, I did all of this whilst still being locked into dial-up and trying to keep size down.
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AIS .1466 121019-0 XP SP3 using Chrome....Web Rep is grayed out on search results...was working fine until the last definition update today.
Server issue like last week?
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AIS .1466 121019-0 XP SP3 using Chrome....Web Rep is grayed out on search results...was working fine until the last definition update today.
Server issue like last week?
It would appear so as i also have the same issue on the new 1472rc when installed a couple of hours ago.
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Yep! WebRep on the fritz again. That didn't last long, did it?
At least McAfee is working, but why have WepRep in the program if it isn't going to function properly? I mean, it was out and out and out and then it was working. Hurray! A couple of days and now it's out again. :(
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Not working for me either.
Latest updates.
(http://i.imgur.com/6AZPQ.png)
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Not working on windows 7 IE9 BUT IS WORKING on windows 8 Release Preview IE10. Posted in case this would help avast fix the problem. slybo
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Not working for me on Win 7. greyed out on all the browsers.
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Not working for me either.
Latest updates.
When the bars are all grey then the most likely issue is the back-end servers are down, if they are down then there is no information available for the site, hence the 'Site has no rating' message.
Working fine on firefox 16.0.1.
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Working fine on firefox 16.0.1.
Also working fine on FF ESR.
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Working well in chrome using the latest avast! beta version:
(http://my.jetscreenshot.com/2701/m_20121020-sdtz-17kb.jpg) (http://my.jetscreenshot.com/2701/20121020-sdtz-17kb)
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I just checked and the little lines are still grayed out on all 3 browsers: Chrome, Firefox and IE.
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It's now working on all of my browsers.
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2012-10-21 12.02 AM EST (Win 7 Ultimate 32Bit fully updated)
It works for me on Firefox 16, Bing and Google search lists.
It does not work for me on IE9, Bing and Google search lists.
IE9 also warns of a slow load up (1.36 seconds) for the addon.
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2012-10-21 12.02 AM EST (Win 7 Ultimate 32Bit fully updated)
It works for me on Firefox 16, Bing and Google search lists.
It does not work for me on IE9, Bing and Google search lists.
IE9 also warns of a slow load up (1.36 seconds) for the addon.
I would say that there must be alot of backend work happening on the servers lately as there on/off repetitively at the moment.
Note that you can adjust the amount of time within the notifications popup for future warnings.
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@craigb
Thanks for the reply!
My primary browser is FF and i just mentioned my IE findings to try and help sort the issue.
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@craigb
Thanks for the reply!
NP's :)
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i can say the same thing here the web rep is totally greyed out here to in chrome and IE9.
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I just tried Google Chrome and that is working for me.
I'm in North Carolina, US - if that helps, as this sounds like an Avast server issue...
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Web Rep hasn't been working for days for either IE9 or Firefox.
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all of my browsers are still without webrep. I think this is day 3 now.
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Hi folks,
Also without avast web rep in all of my browsers, results all greyed out.
Please take notice of this bugzilla bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=735931
Coclusion from tester nmaier: The add-on injects some local scripts and css into EACH page,
which might conflict with the website.
- The add-on declares a huge number of globals in browser.xul, which
might conflict with other add-ons.
- The add-on modified Date.prototype of browser.xul, which might
conflict with other add-ons.
I have read here that the avast team is working on it and is in phase 2 to work on it to resolve these temporary issues:
http://forum.avast.com/index.php?topic=72297.msg603767#msg603767
polonus
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Thanks for posting this so all of us here know what is going on! :)
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Hi folks,
I have read here that the avast team is working on it and is in phase 2 to work on it to resolve these temporary issues:
http://forum.avast.com/index.php?topic=72297.msg603767#msg603767
polonus
I see post dates of Feb 2011 in that thread.
Does that thread apply to the current WepRep issues?
Thanks, David
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Hi David_E,
Not quite certain about how that is related to the present situation, but it shows we have been there before.
The only one to know about the current backend server situation and/or other related issues is Vlk and his co-developers.
Not clear on what the actual situation is, fact remains that avast web rep does not function for me at the moment,
polonus
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Not working on any of my browsers this am..
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Working now. :)
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Working now. :)
Yes, but it works in a strange way: some sites got there ratings back, some of them didn't.
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It's not here, and even when i do get the green search icons working the other icon in the menu bar is grey, it's all screwed up.
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stopped working on ff and ie9 for me on Friday. ie now works but ff still does not.
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Hi folks,
Avast web rep up and running again, all the greens, yellow and reds showing.
Thanks avast team,
polonus
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Now working on FF, IE, CHrome.
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This is very odd, with one tab open search icons are working and green but the menu icon is still grey - if i then open a another tab everything works on the second tab, search and menu icons ??? it's got me baffled ??? ???
I just uninstalled webrep and then reinstalled it and it seems to have sorted itself out :) i wonder for how long though :-X
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I've gotten to the point that when it's working, I'm happy for the extra protection.
When it's not working, I'm glad I have a few other scanners I can rely on. :)
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Yeh, I've kind of gotten to that point myself but would probably still report it because if they don't know it's broke they can't fix it.
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After restarting my computer WebRep is working on all of my browsers.
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Yup, working fine here. :D
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It's still not working right for me, despite the update. I've already tried restarting and uninstalling/reinstalling the plugin. I'm using firefox.
It is however working on internet explorer, which I don't really like using, though. :-\
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Two hours ago I had an update to 1473 now my web rep in Firefox and IE doesn't work tried everything.Don't really care,but if its on my PC I want to be more than a blob on my navigation bar.
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It's working for me on Opera and IE9. Disabled and re-enabled on Firefox but still not working.
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Two hours ago I had an update to 1473 now my web rep in Firefox and IE doesn't work tried everything.Don't really care,but if its on my PC I want to be more than a blob on my navigation bar.
Webrep on Firefox has been reported by many as not working at the moment but it should be working fine on IE, have you tried rebooting or uninstalling webrep and re-installing?
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I have seen several comments about uninstalling WebRep and reinstalling. I thought it was part of the avast Internet Security program. I didn't realize you could uninstall it. So after reading craigb's comment this morning I went to my Revo and there is no separate listing for WebRep. How does one go about uninstalling it?
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The webrep is an integral part of avast not stand alone so you won't find anything for it in Revo, not that I would even recommending Revo for uninstalling any security based application, use the vendors tools.
From the avastUI, Additional Protection, Browser Protection, you can uninstall/install it here for which ever browser/s you don't/want it on.
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If you use Firefox just click on add-ons, extensions and you should see it. You can either enable or disable WEbRep. Right now it isn't working on Firefox, at least not on my version 16.1. It is working on IE9 and Opera.
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Right now it isn't working on Firefox, at least not on my version 16.1.
We can add FF ESR to the list... ;)
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Old news huh? :)
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To DavidR: I do not use Revo to uninstall security programs. I just wanted to see if WebRep was listed in the programs list. Thanks for the info about WebRep. I don't want to uninstall it, but was just curious and now if I should ever have to, I know how. :)
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To DavidR: I do not use Revo to uninstall security programs. I just wanted to see if WebRep was listed in the programs list. Thanks for the info about WebRep. I don't want to uninstall it, but was just curious and now if I should ever have to, I know how. :)
The module can also be completely removed by going to remove programs and clicking avast then uninstall - when presented with the popup screen choose change and you'll be able to untick browser protection which will fully remove it, you would do the same proceedure to re-install the module.
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Hasn't worked for me since upgrading from RC1472 to .1473
As we can see, still not working here with FF
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Webrep continues not working on google chrome, I have already updated to new version 7.0.1473, but the problem is still here. hase anyone the same problem with chrome?
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Webrep continues not working on google chrome, I have already updated to new version 7.0.1473, but the problem is still here. hase anyone the same problem with chrome?
As you can see from the picture it's working fine here. Windows 8 Pro Chrome Version 23.0.1271.52 beta-m
(http://puu.sh/1iAa9) (https://docs.google.com/document/d/1tzuKuKhYPfW_RaXhAYeZiHifOrykTdQwflbGgzwijF4/edit)
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After updating from 7.0.1466 to 7.0.1473 on a XP Home SP3 system with FF16.0.1 installed, I lost WebRep, too.
What can I do, please?
EDIT:
I just fixed a typo.
Of course, I'm on "SP3", not "SP2".
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After updating from 7.0.1466 to 7.0.1473 on a XP Home SP2 system with FF16.0.1 installed, I lost WebRep, too.
What can I do, please?
You cant do anything as it's a problem on avast's end, they'll push out a fix when it's ready so just be patient.
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Thank you, craigb!
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Just wanted to give my 2 cents. Updated to new version from UI to 1473 Pro on windows 7 and 8 Release Preview. WebRep giving lots of problems with IE9 crashing. Uninstalled WebRep from IE9 and Google Chrome using DavidR method From the avastUI, Additional Protection, Browser Protection, you can uninstall/install it here for which ever browser/s you don't/want it on. Now everything works great. WebRep was showing up and working just causing to many problems, I would like to keep it just can not for the problems. Will try it again after the next upgrade and see if it gets fixed, which is the reason I am posting so Avast knows there is still a problem with WebRep and IE9 crashing. Thanks sly
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You're welcome, as and when it is resolved it easy to install again using that method.
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Not sure if it matters but FF just updated to 16.0.2. I have a Win7 64 bit computer and Web Rep works perfectly. Not so on the two XP SP3 computers I have.
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Not sure if it matters but FF just updated to 16.0.2. I have a Win7 64 bit computer and Web Rep works perfectly. Not so on the two XP SP3 computers I have.
Funny, I have Windows 7 64 bit and Firefox 16.0.2 and no WebRep.
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Not sure if it matters but FF just updated to 16.0.2. I have a Win7 64 bit computer and Web Rep works perfectly. Not so on the two XP SP3 computers I have.
Funny, I have Windows 7 64 bit and Firefox 16.0.2 and no WebRep.
Same here, no WebRep with Win7 nor WinXP. The extension is loading and active, but not connecting to the mothership. ???
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I am sorry for the error on my part. WebRep on FF does not work on Windows 7 or XP. I thought I saw it green on my son's Windows 7 computer but it was actually on IE.
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No W R with vista either.
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I updated to the latest program version 7.0.1474 and WebRep works on my son's Windows 7 64bit computer (FF 16.0.2) but still does not work on XP SP3.
Update: I was on a LUA and WebRep was always greyed out. I then opened up my Admin account and opened FF. WebRep worked. I switched users back to my LUA and WepRep is now working fine.
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Working just fine on my XP Pro system (and win7 netbook), the problem wasn't OS related but didn't work with FF 16.0.x but now it does with 7.0.1474.
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My avast Internet Security still has not auto updated to the newest version. I'm going ahead now and updating myself, but why didn't it do so automatically?
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My avast Internet Security still has not auto updated to the newest version. I'm going ahead now and updating myself, but why didn't it do so automatically?
Is your program set to auto update when a new program is released ??? It isn't the default setting.
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Yes, my program is set on Auto Update.
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For me avast web rep went grey in the browser after updating to 7.0.1474,
polonus
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Yes, my program is set on Auto Update.
Auto updates are staggered to spread the load on the servers. I also did my update manually.
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Hi bob3160,
Is there a realation (I did the update manually) to auto-update load of the servers and the unaivalability of avast webrep?
polonus
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Windows 8 Pro here...it shows up and acts normally on both my systems, but for some odd reason if I click the icon in Google Chrome, it displays a login form with two blank buttons below it, and the username/email field or whatever it may be has an email address of an Avast domain user in it, and some pre-filled out password that I cannot read.
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It's been working great for me and now that I installed the update today, 1474, it no longer works again. That's on Chrome.
I just checked Firefox and it isn't working there either. Wonder if this is ever going to get figured out?
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1474 here using firefox and everything A1.
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It seems to be fixed now on one computer, but not my other. Both are Windows 8 Pro with Media Center Pack systems.
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WebRep is grey on Firefox this am..
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WebRep is greyed out on Firefox this am..
Not here.
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Restarted my computer so it's working again. Strange!
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I seem to have the grayed-out issue intermittently on my system it's working on too, but it seems to be showing up less and less now. As for the system it wasn't working on, it's still not cooperating as of the latest version.
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Windows 8 Pro here...it shows up and acts normally on both my systems, but for some odd reason if I click the icon in Google Chrome, it displays a login form with two blank buttons below it, and the username/email field or whatever it may be has an email address of an Avast domain user in it, and some pre-filled out password that I cannot read.
(http://puu.sh/1laXN)
This definitely needs attention.
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Once again it's greyed out on Firefox.
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Once again it's greyed out on Firefox.
There really is no point in continuing with these they are grey, now they are green posting.
If they are are all grey then there is likely to be an issue with the back-end servers, be patient and they will in due course be back up again.
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I found a new bug in WebRep plug-in in the new version 1474. I use Speed Dial extension in my Firefox as the home page. In previous versions the plug-in was always gray on this page, but now it is gray only at the browser's start. If you open another tab and then close it, the plug-in continues to show the rating of that closed tab.
Windows Vista SP2
Firefox 16.0.2
Speed Dial 0.9.6.11
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Mine in Chrome is back on again today. I'm not worrying about it any more. I didn't buy Avast for WebRep but for a good security program. Only thing that bothers me is, if you are going to have something like this included in the program, then I think it should work a little better than this has been working.
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Windows 8 Pro here...it shows up and acts normally on both my systems, but for some odd reason if I click the icon in Google Chrome, it displays a login form with two blank buttons below it, and the username/email field or whatever it may be has an email address of an Avast domain user in it, and some pre-filled out password that I cannot read.
(http://puu.sh/1laXN)
This definitely needs attention.
Thank you for posting that image. That is EXACTLY what I'm getting on one computer in Google Chrome. It works fine in the other, though.
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It's working fine on the 32 bit Windows 8 computer and shows the screenshot I posted in the 64 bit Windows 8 system.
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It's working fine on the 32 bit Windows 8 computer and shows the screenshot I posted in the 64 bit Windows 8 system.
Ah, just realized that it's the same case over here with my systems! Apparently the 64-Bit version is the culprit! :)
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It seems to be fixed now on one computer, but not my other. Both are Windows 8 Pro with Media Center Pack systems.
Running Windows 8 Pro, Google Chrome, and IE10.
It's not working on one computer here in Chrome, but works fine in IE10 this computer, works fine on two other networked computers. (in IE10 and Chrome)
I have disabled and removed the Avast WebRep from Chrome, added it back in, run a repair install on Avast, restored my Chrome profile from a backup, uninstalled Chrome, Re-installed Chrome, and let it re-sync from my Google online profile to restore my Chrome settings.
Avast WebRep no longer works on this one computer in Chrome.
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It seems to be fixed now on one computer, but not my other. Both are Windows 8 Pro with Media Center Pack systems.
Running Windows 8 Pro, Google Chrome, and IE10.
It's not working on one computer here in Chrome, but works fine in IE10 this computer, works fine on two other networked computers. (in IE10 and Chrome)
I have disabled and removed the Avast WebRep from Chrome, added it back in, run a repair install on Avast, restored my Chrome profile from a backup, uninstalled Chrome, Re-installed Chrome, and let it re-sync from my Google online profile to restore my Chrome settings.
Avast WebRep no longer works on this one computer in Chrome.
I'm running Windows 8 pro 32 bit
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After a recent Program Update it is greyed out in my Google Chrome and the extension seems broken. I reported to avast and they told me that was a beta issue and will be corrected soon...
In firefox the web extension is working fine for me,
polonus
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Yep, mine's working in Firefox again too.
Just did a test search on CHrome and it's working here again too.
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Windows 8 Pro here...it shows up and acts normally on both my systems, but for some odd reason if I click the icon in Google Chrome, it displays a login form with two blank buttons below it, and the username/email field or whatever it may be has an email address of an Avast domain user in it, and some pre-filled out password that I cannot read.
(http://puu.sh/1laXN)
This definitely needs attention.
Same issue here on Windows 8 Professional x64
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Windows 8 Pro here...it shows up and acts normally on both my systems, but for some odd reason if I click the icon in Google Chrome, it displays a login form with two blank buttons below it, and the username/email field or whatever it may be has an email address of an Avast domain user in it, and some pre-filled out password that I cannot read.
(http://puu.sh/1laXN)
This definitely needs attention.
Same issue here on Windows 8 Professional x64
This now appears to have been fixed - Windows 8 Pro browsing in Chrome:
(http://puu.sh/1s8cf)
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I see it's not working on my Chrome again, and haven't bothered to check the other browsers I have. When I click the icon in Chrome I get the very same thing reported by bob3160.
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WebRep has gone once again, after updating FF to 17.0 on XP Home SP3.
What happened this time?
What can I do this time?
Sorry folks, but meanwhile it's absolutely annoying!!! :(
Btw.: I've got Avast 7.0.1474
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WebRep has gone once again, after updating FF to 17.0 on XP Home SP3.
What happened this time?
What can I do this time?
Sorry folks, but meanwhile it's absolutely annoying!!! :(
Btw.: I've got Avast 7.0.1474
Tell FF to stop all the update changes that effect their add-ons.
Right now, it's working well in Chrome and IE.
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Great for Chrome and IE, but that doesn't help me as a FF user. :(
Besides, why doesn't Avast edit their add-on as soon as a new beta of FF is released?
Avast could offer that add-on as standalone version so each user would be able to update that add-on on his own in case of any issues.
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Great for Chrome and IE, but that doesn't help me as a FF user. :(
Besides, why doesn't Avast edit their add-on as soon as a new beta of FF is released?
Avast could offer that add-on as standalone version so each user would be able to update that add-on on his own in case of any issues.
You are kidding I hope ???
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WebRep has gone once again, after updating FF to 17.0 on XP Home SP3.
What happened this time?
What can I do this time?
Sorry folks, but meanwhile it's absolutely annoying!!! :(
Btw.: I've got Avast 7.0.1474
Working just fine on FF 17.0 for me in yahoo and google searches and on web pages opened..
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WebRep was working fine for me in Firefox release channel. When Avast was updated to 7.0.1473, WebRep was broken in Firefox and has never worked since. This has been acknowledged by Avast. I don't expect Avast to keep up with the beta releases of Firefox or other browsers, but Avast (all features) should work with released versions of all major browsers. A while back, I remember it was Opera's turn in the barrel and then Chrome. Firefox isn't being singled out.
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It's working on IE 10, Opera and Firefox.
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IE10?
So you're on Win7 or 8?
That doesn't help me either.
WebRep doesn't work (again) on XP Home SP3 with FF17 installed.
(Let me add, in the add-on list of FF, WebRep is listed as Active though)
Please, folks, don't forget about the XP Home users, there are still to many around to ignore them.
The only thing I'm asking Avast for, is to check WebRep with FF (even on an older Windows),
as soon as a new FF Beta is released, to make sure WepRep will work for the upcoming Final of FF.
Shouldn't be sooo difficult, right?
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IE10?
So you're on Win7 or 8?
That doesn't help me either.
WebRep doesn't work (again) on XP Home SP3 with FF17 installed.
(Let me add, in the add-on list of FF, WebRep is listed as Active though)
Please, folks, don't forget about the XP Home users, there are still to many around to ignore them.
The only thing I'm asking Avast for, is to check WebRep with FF (even on an older Windows),
as soon as a new FF Beta is released, to make sure WepRep will work for the upcoming Final of FF.
Shouldn't be sooo difficult, right?
I'm much more interested in avast! continuing to protecting me against infections than to worrying about avast rating a sites reputation.
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Me too, but that's exactly why I'm considering WebRep as an important part of that protection.
If it doesn't work, I'm not able to decide whether or not an unknown page is safe enough to enter.
After entering, it may be too late already.
Meanwhile, WebRep seems to be working,... well, sometimes!!!
I ask Google for something and the first search results include WebRep.
But while browsing through several results pages of the Google,
WebRep starts to fail, so, it's missing.
Same is happening after reloading a page with Search results.
As of now, seems like WebRep is working only sporadically.
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To bob 3160's last post, I would like to say AMEN!!!
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To bob 3160's last post, I would like to say AMEN!!!
Thank you Nikilet,
Since today is Thanksgiving, that post is very appropriate. :)
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Just want to remind you Avast developers of the fact that WebRep still doesn't work!
And FF18 Beta is out, too.
So, time to start making Avast compatible to FF18, I guess.
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A reminder isn't required they are already aware and already have a patch so it works with FF 17.0.
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A reminder isn't required they are already aware and already have a patch so it works with FF 17.0.
Please provide the link to the patch for WebRep. It isn't working for me in most Firefox 17 profiles.
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Try backing up a few pages, I'm sure it is in this topic somewhere.
A reminder isn't required they are already aware and already have a patch so it works with FF 17.0.
Please provide the link to the patch for WebRep. It isn't working for me in most Firefox 17 profiles.
Sorry some confusion, the patch is for the script shield to work with FF 17.0, the WebRep has been working fine for me. Strange that you say "it isn't working for me in most Firefox 17 profiles." I would expect that it would work for all or none and not be intermittent for different profiles.
What are the differences in the profiles that work from those that don't.
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Try backing up a few pages, I'm sure it is in this topic somewhere.A reminder isn't required they are already aware and already have a patch so it works with FF 17.0.
Please provide the link to the patch for WebRep. It isn't working for me in most Firefox 17 profiles.
Sorry some confusion, the patch is for the script shield to work with FF 17.0, the WebRep has been working fine for me. Strange that you say "it isn't working for me in most Firefox 17 profiles." I would expect that it would work for all or none and not be intermittent for different profiles.
What are the differences in the profiles that work from those that don't.
I applied the Script Shield patch, which worked perfectly.
The profiles that were actively used when Avast updated to 7.0.1473 and broke WebRep still have WebRep broken after the Avast update to 7.0.1474. This included Firefox 16.0.x and now, Firefox 17. Profiles that weren't used with Avast 7.0.1473 and new profiles WebRep will work. The extension loads in all profiles on both machines. This implies that something in the profiles is amiss, but I haven't found anything in About:Config that I can be sure would fix that. If I had all the entries that WebRep puts there, perhaps I could find it. extensions.wrc. entries are obvious but there has to be something besides those.
WebRep itself not working isn't in itself such a big issue, but this may also affect the phishing filter and SiteCorrect.
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I'm not sure how the avast webrep works across different firefox profiles, but the additional protection, browser protection, Firefox, would I guess apply to all profiles as it is still firefox.
I don't know in the profiles that aren't working, if you open the add-ons and see what version of the webrep add-on is reported as installed. Possibly those not working are reporting 7.0.1473 version of webrep. If so uninstalling webrep in those profiles and also in avast additional protection, browser protection, Firefox, so it is removed. I would restart firefox and reboot, then install the webrep again in additional protection, browser protection, Firefox.
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WebRep extension in Firefox is always the same version as the version of Avast installed. When Avast updates, it also updates WebRep(currently 7.0.1474). Since WebRep is installed as a Global extension, it's always the same across all profiles (using the same binaries). It's the only Global Firefox extension on either machine.
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I am trying again WepRep. Now with FF 17.0. It has behaved up to now. My memory usage for FF has not gone over 230 MB so that memory leak bothering me with FF 16 seems to be gone.
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WebRep extension in Firefox is always the same version as the version of Avast installed. When Avast updates, it also updates WebRep(currently 7.0.1474). Since WebRep is installed as a Global extension, it's always the same across all profiles (using the same binaries). It's the only Global Firefox extension on either machine.
Have you tried uninstalling the webrep in avast with firefox closed, reboot and then confirm that the webrep isn't in any of the firefox profiles. If all clear close firefox and try an install of the webrep in avast again.
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WebRep extension in Firefox is always the same version as the version of Avast installed. When Avast updates, it also updates WebRep(currently 7.0.1474). Since WebRep is installed as a Global extension, it's always the same across all profiles (using the same binaries). It's the only Global Firefox extension on either machine.
Have you tried uninstalling the webrep in avast with firefox closed, reboot and then confirm that the webrep isn't in any of the firefox profiles. If all clear close firefox and try an install of the webrep in avast again.
Yes, as well as a repair of Avast itself. I've tried on both machines, making sure that WebRep is enabled in Firefox extensions. It shows as installed and enabled in Firefox Add-ons | Extensions. The WebRep icon is showing in the Navigation Bar of Firefox, but is always gray. Clicking on it brings up the popup where, if it was connecting to the WebRep servers, would allow you to vote on the site displayed. There is no communication with the servers at all.
The only thing I haven't tried is a clean reinstall of AIS. I'm not sure that would make any difference, due to the fact that it works on a new Firefox profile. Avast 7.0.1473 apparently munged something in the profiles used. If the profile wasn't opened or didn't exist with that version, WebRep works.
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@ Gopher John
I too rather doubt that a reinstall of AIS is likely to resolve this.
The only thing that I suspect may work is the removal of the effected profiles or clean reinstall of firefox, both of which are a bit of a hassle as you have to restore all of your customisations, add-ons, etc.
You can save some stuff (add-ons, etc.) using the FEBE add-on a firefox backup tool. I have been using it for some considerable time and if I have to reinstall firefox, I first backup what I want to keep in a folder I set for it. When you have done the reinstall, the first add-on I get is FEBE and set that up to use the folder I created for its backups.
Now you can restore your extensions, bookmarks, preferences, etc. note that the Restore Profile is a separate option which I would leave alone to avoid restoring/importing the problem.
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Unless uninstalling WebRep affects the phishing filter and SiteCorrect, at this point in WebRep's development, it's simply not worth the effort to blow away a profile that has evolved. Everything else in these profiles are now working correctly.
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Since the Browser plugins, Plugin Settings is where the Phishing filter and SiteCorrect are located. I would say that if the WebRep is uninstalled then you have no phishing filter or sitecorrect functionality.
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Since the Browser plugins, Plugin Settings is where the Phishing filter and SiteCorrect are located. I would say that if the WebRep is uninstalled then you have no phishing filter or sitecorrect functionality.
That's probably correct. Since WebRep isn't connecting to the servers, I don't have that protection at this time anyway. I will go thru the troubleshooting guide when I have time, disabling other extensions in the hope one of those may be the problem. There may be a common denominator there.
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Happy hunting.
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Avast Web Rep. is still not working even with updates. I am using FF 18.0.2 and Web Rep is still not showing up so the 'updates' have not fixed the issue.
Vista Pro with all updates
Pentium I5
ATI 6700
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Avast Web Rep. is still not working even with updates. I am using FF 18.0.2 and Web Rep is still not showing up so the 'updates' have not fixed the issue.
Vista Pro with all updates
Pentium I5
ATI 6700
I never found what is causing my problems on a few Firefox profiles. For now, I've uninstalled WebRep for all browsers using the AvastUI. It's not worth the effort. ::)
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Avast Web Rep. is still not working even with updates. I am using FF 18.0.2 and Web Rep is still not showing up so the 'updates' have not fixed the issue.
Vista Pro with all updates
Pentium I5
ATI 6700
I never found what is causing my problems on a few Firefox profiles. For now, I've uninstalled WebRep for all browsers using the AvastUI. It's not worth the effort. ::)
No problem at all in Chrome if it's installed properly. :)
You can find a guide on the installation at:
http://youtu.be/S_KONTflvTk (http://youtu.be/S_KONTflvTk)
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Doesn't help a bit without Chrome installed. ::)
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Avast Web Rep. is still not working even with updates. I am using FF 18.0.2 and Web Rep is still not showing up so the 'updates' have not fixed the issue.
<snip>
No problem here with the web rep and firefox 18.0.2, what other security based add-ons do you have installed in firefox ?
As mentioned earlier by:
<snip quote>
I never found what is causing my problems on a few Firefox profiles. For now, I've uninstalled WebRep for all browsers using the AvastUI. It's not worth the effort. ::)
Seems to work on some profiles but not on others, do you have more than one profile on firefox (if so does it happen on all of them) ?
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Yes, I have several Firefox profiles. There are 7 profiles on WinXP Pro SP3 between 6 Windows user accounts and 4 on my Win7 SP1 machine between 3 Windows user accounts. I've tried all the troubleshooting modes listed for Firefox, including disabling all other extensions and then restarting Firefox. On the profiles where WebRep doesn't work, even that doesn't help.
What's weird is that the wrc*.json files in the profiles where WebRep doesn't work were updated when that profile was used. That indicates that WebRep is probably running but there is no visible clue of that in the Firefox interface. In some profiles, the WebRep icon on the Navigation Toolbar would show (greyed out) until starting to load the first site and then even it would disappear. Of course, now those files haven't updated since uninstalling WebRep.
For now, I'm keeping WebRep disabled. When AIS 8 is officially released, I'll do a clean install of it although I still think that there is something in those profiles stopping things up. If it persists, I'll likely rebuild those profiles from scratch and then move over the password files, bookmarks, permissions, etc. None of prefs.js, etc as that is likely where the problem lies.
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Sorry, this was more directed to Nahnmon26 as we know that you have multiple profiles, I was just using your post as an example for Nahnmon26 to try a different profile.
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Sorry, this was more directed to Nahnmon26 as we know that you have multiple profiles, I was just using your post as an example for Nahnmon26 to try a different profile.
I understand, now. ;) Nahnmon may have use of this information. http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows (http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows)
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Sorry, this was more directed to Nahnmon26 as we know that you have multiple profiles, I was just using your post as an example for Nahnmon26 to try a different profile.
I understand, now. ;) Nahnmon may have use of this information. http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows (http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows)
Thanks, hopefully Nahnmon26 will find it useful.
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My 4 year avast registration under a now-dead email address, wvb@earthlink.net ran out late last year. Perhaps because of my resultant inability to renew, "avast! WebRep" now appears in the op bar and unwanted pop-up ads attributed to WebRep have invaded my screen. Please help.
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My 4 year avast registration under a now-dead email address, wvb@earthlink.net ran out late last year. Perhaps because of my resultant inability to renew, "avast! WebRep" now appears in the op bar and unwanted pop-up ads attributed to WebRep have invaded my screen. Please help.
Why can't you renew ?
I'm not sure what you mean by 4 year registration as you can't register for 4 years (unless you renew each year) the maximum license is three years (if this is a paid version) unless you purchase a new license.
If this is the free version of avast then you can re-register again using a current email address.
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I also having the same problem. Maybe avast! WebRep is not compatible with Google Chrome 24.0.1312.59 and Mozilla Firefox 18.
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I also have the same problem :(
opera 12.14
windows 8
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I also having the same problem. Maybe avast! WebRep is not compatible with Google Chrome 24.0.1312.59 and Mozilla Firefox 18.
No problem at all with Chrome. Jusst follow the instruction outlined at:
http://youtu.be/S_KONTflvTk (http://youtu.be/S_KONTflvTk)
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It's working on all 3 of my browsers, Firefox, Opera and IE10.
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It's working on all 3 of my browsers, Firefox, Opera and IE10.
I am running IE10 and WebRep quit working days ago. Frustrating!
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Not working for me either in Chrome. Have done all the updates.
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Not working for me either in Chrome. Have done all the updates.
No problem at all with Chrome. Just follow the instruction outlined at:
http://youtu.be/S_KONTflvTk (http://youtu.be/S_KONTflvTk)
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It seems to be happening for me again