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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: vivian on January 31, 2005, 02:09:00 PM

Title: windows is telling me that my virus protection is off
Post by: vivian on January 31, 2005, 02:09:00 PM

windows is telling me that my virusprotection is off. however, my firewall is on, and so is the automatic updates.  i can't figure out how to turn the virus protection on again. is windows mistaking? if not, how can i turn it on again?

Title: Re: windows is telling me that my virus protection is off
Post by: Eddy on January 31, 2005, 03:10:50 PM

What exact version of Avast do you have installed?
Is your system time/date correct?

Title: Re: windows is telling me that my virus protection is off
Post by: vivian on January 31, 2005, 04:48:02 PM

the version I use is avast 4.5 home addition (0504-4, 28.01.05), and I don't exactly know how to find out of it's date correct

Title: Re: windows is telling me that my virus protection is off
Post by: Eddy on January 31, 2005, 04:49:46 PM

Right click the blue ball with the 'A' and choose about. There you can find the exact version of Avast (eg 4.5.561, 4.5.578)

To check your system time/date. Double click the clock in the taskbar and make sure it is correct.

Title: Re: windows is telling me that my virus protection is off
Post by: vivian on January 31, 2005, 04:55:49 PM

verson 4.5-561, and my date and time is correct

Title: Re: windows is telling me that my virus protection is off
Post by: Eddy on January 31, 2005, 05:11:41 PM

Does Windows security center is recognizing Avast?
Is there a little red circle at the blue ball?

Title: Re: windows is telling me that my virus protection is off
Post by: vivian on January 31, 2005, 05:17:39 PM

there's no red circle, and it seems to me that avast is running, even though windows says otherwise... i'm not sure

Title: Re: windows is telling me that my virus protection is off
Post by: Eddy on January 31, 2005, 05:20:13 PM

See if a repair solves the problem.
start > control panel > add/remove > Avast > change/uninstall > repair.

Title: Re: windows is telling me that my virus protection is off
Post by: vivian on January 31, 2005, 05:27:33 PM

nothing changed. when I touch the Avast! icon, i get this message: avast! On-Access Scanner: 3 providers total, 2 running. it's supposed to be like this?

Title: Re: windows is telling me that my virus protection is off
Post by: Eddy on January 31, 2005, 05:30:03 PM

Yup, that is how it should be.

Title: Re: windows is telling me that my virus protection is off
Post by: vivian on January 31, 2005, 05:35:27 PM

OK, then maybe window is mistaking. thanks a lot, eddy

Title: Re: windows is telling me that my virus protection is off
Post by: Eddy on January 31, 2005, 05:37:39 PM

It sure looks that way.

If you want to make sure Avast is working use the eicar test file.
(Info about eicar) (http://www.eicar.org/anti_virus_test_file.htm)

Title: Re: windows is telling me that my virus protection is off
Post by: colincr on January 31, 2005, 06:39:29 PM

Quote from: vivian on January 31, 2005, 05:27:33 PM

when I touch the Avast! icon, i get this message: avast! On-Access Scanner: 3 providers total, 2 running. it's supposed to be like this?

Sorry if i am wrong and am confusing things here but should there not be 6 providers total and not 3?

Title: Re: windows is telling me that my virus protection is off
Post by: Eddy on January 31, 2005, 06:46:35 PM

Home edition has less providers than the Pro version.
How many providers also depend on how many you have installed/removed.

Title: Re: windows is telling me that my virus protection is off
Post by: colincr on January 31, 2005, 06:48:13 PM

Oh rite ok.  Its just i have Home Edition installed as well and had 6 providers total so though it was bit strange. 

Colin