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Other => General Topics => Topic started by: myhero on October 24, 2012, 05:45:19 PM

Title: Unable to enable all shields
Post by: myhero on October 24, 2012, 05:45:19 PM: Hi,

I have had AVG installed and suddenly my PC went super slow and I AVG antivirus and identity protection was disabled. I was unable to re-enable it. I uninstalled it and subsequently had to re-install windows. The PC ran fine to a few days after I reinstalled Windows 7 and installed AVG once again.

The same issue happened today, and I downloaded Avast and also I am unable to enable all shields. I am concerned that there is some malicious software on my PC.

I've read a post that suggested I run 'The Avenger' but Im uncertain what commands to enter. I've just downloaded Microsoft Anti-Malware tool x64 and its currently running - so far 0 infected files found.

And still I do not have any protection.

Please help - I need to find and get rid of this malicious software - before the blue screens start!
Title: Re: Unable to enable all shields
Post by: DavidR on October 24, 2012, 05:58:15 PM: Don't start running multiple tools you likely to make things worse.

How did you remove A V G ?

I would also suggest that you uninstall possible remnants of previously installed AVs see, http://singularlabs.com/uninstallers/security-software/ (http://singularlabs.com/uninstallers/security-software/), this has a collection of manufactures removal tools, so that should remove any remnants, registry, etc.
Title: Re: Unable to enable all shields
Post by: myhero on October 24, 2012, 06:41:19 PM: Hi,

Thanks for the response.

I removed AVG using the uninstall option on the AVG interface. Then I downloaded the removal tool from the website and used that as well.
Title: Re: Unable to enable all shields
Post by: myhero on October 24, 2012, 06:43:55 PM: Anything that you could recommend for me to get the shields active again?

Tx
Title: Re: Unable to enable all shields
Post by: Asyn on October 24, 2012, 07:17:52 PM: Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
Title: Re: Unable to enable all shields
Post by: DavidR on October 24, 2012, 07:36:52 PM: Quote from: myhero on October 24, 2012, 06:43:55 PM
Anything that you could recommend for me to get the shields active again?

Tx

The repair as suggested, if that doesn't resolve it then it may require a clean reinstall of avast also.
Title: Re: Unable to enable all shields
Post by: essexboy on October 24, 2012, 08:52:18 PM: Please do not use Avenger, it could ruin your day. Anything it deletes will be permanent, and there is no white list with it
Title: Re: Unable to enable all shields
Post by: myhero on October 25, 2012, 12:08:56 AM: Hi.

Ive tried uninstalling and reinstalling - uninstall was successful but now I cannot reinstall, also windows defender is off - cant run it on either.

Dont know where this virus/malware is hiding and no way for me to remove it. My PC has started freezing every 5 mins (almost sounds like a hard drive is shutting down) then it comes back to life and I can continue for a 3 mins before it does it again.

I positive my HDD is fine - def some sort of malware that's causing chaos.

Any other ideas before I fresh install windows for the second time and possibly format my C drive?

Much appreciated!
Title: Re: Unable to enable all shields
Post by: Asyn on October 25, 2012, 12:21:26 AM: Quote from: myhero on October 25, 2012, 12:08:56 AM
I positive my HDD is fine - def some sort of malware that's causing chaos.

Any other ideas before I fresh install windows for the second time and possibly format my C drive?

Please attach your logs. (AdwCleaner, MBAM, OTL and aswMBR..!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0