Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mrjohncougar on October 25, 2012, 06:22:21 PM

Title: I've looked every where and can't find a fix
Post by: mrjohncougar on October 25, 2012, 06:22:21 PM
 Hi. I installed avast 7 Saturday. Heres's my issue. When I scan a file at the end of the scan what i see when i click on completed reports is is pages and pages of error, archive is password protected? That's it nothing else. There is no way that i can see a completed scan report unless I go to the avst file and under reports the file is there. I can't find anyone who has had this problem and I'm concerned that if avast finds a infected file I may not be able to see it  and  take action. But the main issue is i want to see a scan report from the console.  What's the fix? Yeah Thanks.
Title: Re: I've looked every where and can't find a fix
Post by: Pondus on October 25, 2012, 06:53:02 PM
could you attach some screens shots to show us?
Title: Re: I've looked every where and can't find a fix
Post by: mrjohncougar on October 25, 2012, 07:03:31 PM
 What do you want to see? The  archives pages error that comes up when i click the completed scans? If So i have never uploaded a screen shot but I can try? Is this a real mystery? i mean do i need to either try to repeir avast or unninstall and reinstall it? It's working fine except  for this? But if you want a screen shot  of that let me know. I just want this fixed.
Title: Re: I've looked every where and can't find a fix
Post by: Asyn on October 25, 2012, 07:07:55 PM
When I scan a file at the end of the scan what i see when i click on completed reports is is pages and pages of error, archive is password protected?

Which file did you scan..??
Title: Re: I've looked every where and can't find a fix
Post by: mrjohncougar on October 25, 2012, 07:27:55 PM
Ok i'm attaching a shot of what i see after a completed scan. How this works and is what you want. it's going to be pages of archive password protected starting with C\bg Body.png
Title: Re: I've looked every where and can't find a fix
Post by: Pondus on October 25, 2012, 07:33:20 PM
put your mous pointer on the vertical bar just in front of SEVERITY and dragg it sideways so we can see the full file path
Title: Re: I've looked every where and can't find a fix
Post by: Asyn on October 25, 2012, 07:34:10 PM
When I scan a file at the end of the scan what i see when i click on completed reports is is pages and pages of error, archive is password protected?

Which file did you scan..??

Please answer that.
Title: Re: I've looked every where and can't find a fix
Post by: mrjohncougar on October 25, 2012, 07:48:15 PM
This is what I want to see after a quick or full scan, it's not a file it's either a quick scan or a full scan. I can post a quick log file because it comes up error 403 entry too large or i would upload a real log file. A quick scan log file is 1.5mgs.  I'm going to copy and paste part of a log file.  It didn't come out all there but i hope you get the point.  First am i confusing you guys becaue i don't know how else to show you what is going on.It's like ths avast console is not connecting to the avst folder for the scan logs. And I must not be to bright because i don't understand what this means

put your mouse pointer on the vertical bar just in front of SEVERITY and dragg it sideways so we can see the full file path



avast! Scan Report
* This file is generated automatically
*
* Scan name: Quick scan
* Started on: Wednesday, October 24, 2012 6:21:00 PM
* VPS: 121024-0, 10/24/2012
*

PID 0
PID 4
C:\WINDOWS\system32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\SUPERAntiSpyware\SASCore.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Secunia\PSI\sua.exe
C:\Program Files\UPHClean\uphclean.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\alg.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\svchost.exe
C:\$Boot
C:\WINDOWS\system32\drivers\aavmker4.sys
C:\WINDOWS\system32\drivers\acpi.sys
C:\WINDOWS\system32\drivers\acpiec.sys
C:\WINDOWS\system32\drivers\aec.sys
C:\WINDOWS\system32\drivers\afd.sys
C:\WINDOWS\system32\drivers\amdk6.sys
C:\WINDOWS\system32\drivers\amdk7.sys
C:\WINDOWS\system32\drivers\arp1394.sys
C:\WINDOWS\system32\drivers\aswFsBlk.sys
C:\WINDOWS\system32\drivers\aswmon.sys
C:\WINDOWS\system32\drivers\aswmon2.sys
C:\WINDOWS\system32\drivers\aswRdr.sys
C:\WINDOWS\system32\drivers\aswSnx.sys
C:\WINDOWS\system32\drivers\aswSP.sys
C:\WINDOWS\system32\drivers\aswTdi.sys
C:\WINDOWS\system32\drivers\asyncmac.sys
C:\WINDOWS\system32\drivers\atapi.sys
C:\WINDOWS\system32\drivers\ati2erec.dll
C:\WINDOWS\system32\drivers\ati2mtag.sys
C:\WINDOWS\system32\drivers\AtiHdmi.sys
C:\WINDOWS\system32\drivers\atmarpc.sys
C:\WINDOWS\system32\drivers\atmepvc.sys
C:\WINDOWS\system32\drivers\atmlane.sys
C:\WINDOWS\system32\drivers\atmuni.sys
C:\WINDOWS\system32\drivers\audstub.sys
C:\WINDOWS\system32\drivers\beep.sys
C:\WINDOWS\system32\drivers\bridge.sys
C:\WINDOWS\system32\drivers\bthport.sys
C:\WINDOWS\system32\drivers\cbidf2k.sys
c:\windows\system32\zipfldr.dll
Infected files: 0
Total files: 20346
Total folders: 6829
Total size: 21.5 GB

*
* Scan stopped: Wednesday, October 24, 2012 6:30:40 PM
* Run-time was 9 minute(s), 40 second(s)
*
this is what i have to go to the avast folder to see?
Title: Re: I've looked every where and can't find a fix
Post by: Asyn on October 25, 2012, 08:13:35 PM
Sorry, not sure what you want to know..??
Title: Re: I've looked every where and can't find a fix
Post by: mrjohncougar on October 25, 2012, 08:36:46 PM
Why doesn't when i click on the date and the scan is ended don't i see a log file like this?  ok what posted was the file that i want to see after the completed scan. Second down below is the file that i don't care about that i see instead.
Title: Re: I've looked every where and can't find a fix
Post by: mrjohncougar on October 25, 2012, 08:38:30 PM
This comes up  when i want to view the entire scan and i don't want to see this. I have never had a spyware or antivirus not show me the date,time of the scan how many files and usually the whole log form the first file to the last file. if you still don't get it tell me this. Does your completed scans come up with the first log. the log that says errors of archives that are password protected?
Title: Re: I've looked every where and can't find a fix
Post by: Asyn on October 25, 2012, 08:44:47 PM
Any question..??
Title: Re: I've looked every where and can't find a fix
Post by: mrjohncougar on October 25, 2012, 08:53:38 PM
I am so flustrated. Is it me? I spent three days on the web looking to fix this or atleast see another post and i came up empty. I thought as soon as i posted evveryone would understand what i was seeing and how to fix it. Now if i don't get a answer Who else can i ask. I'm not happy in that When i first get a new software i want to see that it's working correctly and there are time that i want to see the scan log. From the console not from the folder.  i don't know what elst to show you. :o
Title: Re: I've looked every where and can't find a fix
Post by: Asyn on October 25, 2012, 08:57:40 PM
You'll get an answer, as soon as we understand what you want to know.
Can you please formulate a precise question..!?
Title: Re: I've looked every where and can't find a fix
Post by: mrjohncougar on October 25, 2012, 09:03:53 PM
This is the log that every antivirus showed  me after a quick or full scan. However to see this log because avast does not show it from the console. I need  to go to C/documents and settings/all users/avast folder/reports. WHY. This scan log is what i want to see, why doesn't it show up after a completed scan. Is that better? It''s a question.
Title: Re: I've looked every where and can't find a fix
Post by: Asyn on October 25, 2012, 09:13:30 PM
This scan log is what i want to see, why doesn't it show up after a completed scan. Is that better?

avast! GUI -> 2nd option on the left -> 3rd menu point
Sorry, I'm on the German version, hope you can find it. ;)

Title: Re: I've looked every where and can't find a fix
Post by: mchain on October 25, 2012, 09:14:57 PM
hi mrjohncougar,

Sorry you are having problems.

To see a scan log, open the Avast! gui by double-clicking the icon in the XP system tray by the clock. 

Click the 'Scan Computer' Tab>click 'Scan Logs'>highlight the scan recorded you want to see>click 'Results'.  If no action is required by you, the user, there will be no information posted in that scan.  This is normal.

Archive files are typically .zip files, WinRAR files, some sort of compressed file.  It seems, from what we can see, that all files are password-protected, and as Avast! does not know the password to open it, it is simply reporting that it sees the file but cannot scan it.

Archive files are inert, not active or running on your system until opened by you (double-clicking).  No harm can come to your system as long as it remains as an archived file.  Avast! File System Shield will run automatically should you ever open an archive file, and block it if it is malicious.

EDIT:  Same is true should you ever run a boot-time scan, and Avast! is reporting the archive file is corrupted.  File is not corrupted, Avast! cannot open it.
Title: Re: I've looked every where and can't find a fix
Post by: mrjohncougar on October 25, 2012, 09:43:10 PM
Wait if i understand you right  A completed log file like the one below is not generated if the scan was clean? But the error in archives will show up? I'm not worried about the errors in the archives. If that's true then i need to get used to it because ariva let you see a completed log file after every scan and it didn't matter the out come. And I was used to opening a report here or there.  So one more time so i can get out of your hair. I'm going to need to go into the avast folder if i want to see scans that produced zero infections? if so i won't bother you people again. I like to see what files were scanned on a new piece of software. However I've seen them so it's not going to be a on going thing. And because both new avasts7 and ariva2013 are having some issues.  I figured there was a problem with the software. Hey mchain where were you a hour ago? I'm going away happy if this understood it right. No wonder everyone didn't understand what the fuss was about. just post to complete this marathon. Sorry I'm ill with a heart problem and out of work and have very little to do. but worry and stress. ;D
Title: Re: I've looked every where and can't find a fix
Post by: mchain on October 25, 2012, 10:14:13 PM
Hi,

Yes, you understand it right.

Sorry, can't be on here 24/7, so patience is sometimes a good requirement to have.  When DavidR is here, what you got above is what he probably would say about your concerns.  I'm glad his help prior to other new members helped there, and am glad to help you out.

As Avira and Avast! are not the same company, they each will have the user do different/similar actions, and set up their gui (the open Avast! window you see) differently.  Nothing wrong with that.  You expected Avast! to perform more or less exactly as Avira did, and this is not possible.  IMO, Avast! does a better job now than Avira ever did.

Again NP. 

Just be patient.  As long as Avast! does its core mission, preventing and protecting, you will be fine.
Title: Re: I've looked every where and can't find a fix
Post by: mrjohncougar on October 25, 2012, 10:55:40 PM
hey i stayed with ariva for five years. the first three were good and i stayed because  I felt the protection was better. Arivas guard is fantastic and doen't need all the shields because it's shield is like four or five in one. but customer service is terrible. i got tired of being abused. So Here i am and thanks for your patience. I try to figure a problem out on the web  and will spend days before i will post. I like this fourm, arivas not so much anymore. 8)
Title: Re: I've looked every where and can't find a fix
Post by: essexboy on October 25, 2012, 11:18:10 PM
The vast majority of users only want to know if there is a problem with the system, a mega log showing that all files are OK is not (in my opinion) really worth anything..
I feel that I just need to see the problems if any

Like when you take a car to the garage, if the mechanic says it is OK you are happy, and do not expect him to reel off a list of the things that are working

Just my two pennorth  ;D
Title: Re: I've looked every where and can't find a fix
Post by: mchain on October 26, 2012, 07:02:15 AM
hey i stayed with ariva for five years. the first three were good and i stayed because  I felt the protection was better. Arivas guard is fantastic and doen't need all the shields because it's shield is like four or five in one. but customer service is terrible. i got tired of being abused. So Here i am and thanks for your patience. I try to figure a problem out on the web  and will spend days before i will post. I like this fourm, arivas not so much anymore. 8)
Tip:  Leave all settings for Avast! at default settings, and you will have much less to worry about. 

A scheduled weekly quick scan is really all you need with all settings left at default. 

The eight shields avast! has will take care of any real-time file activation/running issues for you for as long as your system is running.  No need to scan everyday, as the real protection is in the active scanning Avast! does every moment you run your system.   ;D