Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: thekochs on November 01, 2012, 04:01:31 PM
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I upgraded alot of machines and one of them after upgrade shows that the Web Shield as OFF.
I tried to do FIX and also enable......no luck.
I rebooted....no luck.
Is this an known issue ?
Is there a fix ?
The machine is DELL laptop (i5) with W7 64bit.....all latest updates, etc.
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Also ran into this issue of "Web Sheild Off"
1) Clicked on "fix" button and others to try and turn on but application didn't respond
2) Rebooted but the buttons still didn't respond
Computer is Toshiba Laptop with Window 7. Other computers updated correctly.
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Same problem on Win7 pro machine. PC is one I built myself.
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The REPAIR did not work for me either.
SOLVED:
I had to uninstall.
Used This: http://www.avast.com/uninstall-utility
Re-Installed the FREE: http://www.avast.com/download-software
All is fine.
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i got the same problem,
tried alot of different things. i've tryings things for 2 hours already and still haven't found the solution.
i got win7 ultimate and avast 7.0.1474....
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Same problem here. Should not have to re-install to fix! I have limited bandwidth.
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I just rebooted and now it is working.
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Reboot did not fix for me. Win 7 64 Home Premium on Acer laptop.
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at the first time i didn't notice it but check thekochs post above me...
he has it solved & it worked ! its great that i finally found the solution.
thank you thekochs i tried over 10 things and this was the only thing that worked,
i feel safe now :p
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at the first time i didn't notice it but check thekochs post above me...
he has it solved & it worked ! its great that i finally found the solution.
thank you thekochs i tried over 10 things and this was the only thing that worked,
i feel safe now :p
Should not have to re-install to fix this! I loved Avast up until this. I'm on satellite internet and now I have to waste my limited allowance to re-install. Thanks a lot Avast!
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Didn't use the earlier solution (because I didn't see it) but my system is working. I did a quick scan then rebooted and then noticed that it was working. Not really sure exactly what resolved it.
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Fixed it! Used the Control Panel change option to remove Web Shield, reboot. Added Web Shield back with the change option, reboot. Worked!
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Fixed it! Used the Control Panel CHANGE option to remove Web Shield, reboot. Added Web Shield back with the change option, reboot. Worked!
Nice job.....kind of a mini uninstall/re-install without all the work.
I'm sure this will help others.
Thx.
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Same thing happened to me just now. Not just the Web Shield is OFF. Everything is off i mean everything avast main screen says this "UNSECURED". Your system is not protected. Please use the Fix Now button to start protecting your system. I then clicked on Fix Now no response. I then tried to individually turn on each real time shields. No help!
This is some sort of bug. My Avast free edition is 7.0.1474
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WebShield was disabled when I powered up my Win7 laptop this morning. Clicking on the "Fix" button in the AvastUI did nothing. I next tried the repair thru Win7's "Uninstall a program" twice, rebooting after each attempt to no avail. I then shut the laptop down. My WinXP desktop didn't have the problem. I downloaded AshClear.exe and the AIS install with the intent to do a clean install on the Win7 laptop. However, on powerup, Avast WebShield was again working. I'll accept the small miracle.
Now, if WebRep will start working in Firefox 16.0.2 on Limited User Accounts on both machines I'll be happy. WebRep works on the Admin accounts on both machines now. WebRep worked for me until v7.0.1473 (it's just the last 2 updates that has the problem for me.
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Ooooooopps...........just had another PC come up with the Web Shield OFF.....fix button did not work nor enable.
Instead of unistalling and re-installing Avast I did as suggested above.
Here are steps..........
1) Go Into Your Program Files Installations in Control Panel on Windows.
2) Click on Avast for UNINSTALL and it gives you options to Repair, etc....select CHANGE.
3) Deselect Web Shield (Reboot)
4) Once Rebooted you'll see no issue but Web Shield is not active.
5) Go Back into Program Files Installations in Control Panel on Windows and again Avast>CHANGE.
6) Re-Click on Web Shield (Reboot)
7) PC Boots all should be OK.
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Ooooooopps...........just had another PC come up with the Web Shield OFF.....fix button did not work nor enable.
Instead of unistalling and re-installing Avast I did as suggested above.
Here are steps..........
1) Go Into Your Program Files Installations in Control Panel on Windows.
2) Click on Avast for UNINSTALL and it gives you options to Repair, etc....select CHANGE.
3) Deselect Web Shield (Reboot)
4) Once Rebooted you'll see no issue but Web Shield is not active.
5) Go Back into Program Files Installations in Control Panel on Windows and again Avast>CHANGE.
6) Re-Click on Web Shield (Reboot)
7) PC Boots all should be OK.
:) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :)
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Ooooooopps...........just had another PC come up with the Web Shield OFF.....fix button did not work nor enable.
Instead of unistalling and re-installing Avast I did as suggested above.
Here are steps..........
1) Go Into Your Program Files Installations in Control Panel on Windows.
2) Click on Avast for UNINSTALL and it gives you options to Repair, etc....select CHANGE.
3) Deselect Web Shield (Reboot)
4) Once Rebooted you'll see no issue but Web Shield is not active.
5) Go Back into Program Files Installations in Control Panel on Windows and again Avast>CHANGE.
6) Re-Click on Web Shield (Reboot)
7) PC Boots all should be OK.
Thanks I had this issue and I couldn´t fix it
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Is it safe for me to re-install avast? as i took it off as i was getting blue screen within 5 minutes of loading up my computer.
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Is it safe for me to re-install avast? as i took it off as i was getting blue screen within 5 minutes of loading up my computer.
is there a dump from the BSOD?
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Is it safe for me to re-install avast? as i took it off as i was getting blue screen within 5 minutes of loading up my computer.
Try Safe Mode. Use their cleaner here: http://www.avast.com/uninstall-utility Then re-install.
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this is an unpleasant issue :( We haven't reproduced it in our environment yet (and haven't met it during build testing unfortunately).
Could anybody send me your "setup.log" (or Support package) ? Not after un/re-install situation but from the time when the "webshield isn't working (or log even after "remove" /add webshield would be helpful).
thank you
Lukas
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this is an unpleasant issue :( We haven't reproduced it in our environment yet (and haven't met it during build testing unfortunately).
Could anybody send me your "setup.log" (or Support package) ? Not after un/re-install situation but from the time when the "webshield isn't working (or log even after "remove" /add webshield would be helpful).
thank you
Lukas
Murphy strikes again! I copied my setup.log from boot time this morning until I got it working again. How do you want me to send it to you?
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Unforunatly my dump file doesn't seem to of saved, as i've restarted my pc since. I've just heard that re-installing the web shield fixes it, so i'm wondering, if i install it now (i used that uninstall tool to remove it properly) will it work without blue screening?
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I have the same problem, I used the change feature to remove and after rebooting add WebShield, but it didn't fix it. :(
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Used "thekochs" 7 Steps, and works perfect...Web Shield is now working....
Thanks.... ;D
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I have tried the suggestion and it did not work I have a Dell laptop Win 7 64 Home Premium Wondering if I should re install avast?
Ren
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It happened to my new Dell too. Started off on 7.0.1473 last Sunday and only noticed there was an x today. Upgraded to .1474 but didn't help. The change feature of removing and re adding web shield worked.
Bummer too as the unit isn't even a week old and except for HP printer driver, nothing's been installed except Avast and windows updates.
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I got it to work followed the suggestion it didn't work at first tried it again and it worked :) :)
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"thekochs" (above) worked, thanks.
This happened on the Win 7 machine, no trouble on the Vista machine, 32 bit build.
Anything else I tried, failed. This fix seems solid. And much easier then the other things I attempted, and learned from, in the process. Although, I cut my eye teeth on getting myself in trouble back in the day, just so I had something to fix. (learned to type on a Vic 20 punching code, that's why there are so many edits to this post ;), they all looked good at the time.)
Avast!, I recommend your product for many reasons to others, this is a major screw up. This piece of an update has serious issues and I am very much surprised that such a thing was ever released.
I now know the F8 key won't work on this machine and how to get into safe mode (and out) of 7.
Win some, loose some, hey? Tech boys going to make money off this screw up, I do think.
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thekochs fix didn't work for me at first, I tried it again and it did. The thing that worries me though is that it was working just fine after The update, it wasn't until just now it decided to pull this, which leads me to believe it could happen again if the issue isn't found and fixed soon.
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Sounds like behavior I was seeing after the uninstall/reinstall stuff that didn't really work. I would work, then would partial work, the fully wouldn't work and...well I didn't want to track ti any further to see if there was a pateran...this has not failed yet and I did it for a while. However, keep us informed, please.
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The re-install (uninstall and install) of web shield didn't work for me.
Hopefully Avast can resolve this soon.
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Right, it did not, use "thekochs" method.
I am guessing more then a couple of these other problem posts are dealing with what I saw happen in the process of trying other things, as well as just noticing the "problem" in various stages for the first time.
Try the above, for now. Just do it as he says, even if you don't think it is the current issue.
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Hopefully Avast can resolve this soon
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I had the same problem, no web shield.
Also i was in the last 7 days before re-registration, attempting to do the registration just hung the interface.
Removing web shield and putting back didn't fix it.
The only thing that has working is a complete uninstall with aswclear, and a full re-install.
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Hello .
I had the same prob in IS .
My system running in windows 8 x64 .
Yesterday i try repair ( from add/remove prog in control panel ) but not work.
After i unistall IS and install again .
Problem fixed .
Today open again my pc and had the same problem .
Until this update never have any problem
Any help please ?
(http://s16.postimage.org/6pmfu85lx/Snap4.jpg) (http://postimage.org/image/a98dk18bl/)
(http://s13.postimage.org/jqcubbulz/Snap5.jpg) (http://postimage.org/image/zbu5va6k3/)
(http://s18.postimage.org/b6ifg5gsp/Snap6.jpg) (http://postimage.org/image/7a53k5vt1/)
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Same problem here. I done a clean install of Windows 7 Ultimate. Within 24 hours the real time sheild was not active. No response from the fix it now button, or by enabling the sheild. Resorted to a complete reinstall of Avast. That fixed it for 36 hours. Turned machine on this morning to find that the real time sheild was once again turned off, and again, no luck at all at turning it back on. This time i will try the method mentioned earlier - the change option in windows control panel. If not, another reinstall will be performed (second within 2 days!).
Problem is, this is not one of my machines, it belongs to someone that is not that good with computers, so i am worried this is going to occur again within a few days. The owner is not going to be too happy to find a problem like this so soon after getting his machine back from me.
Any thoughts or input from an Avast member? Are you guys working on a fix for this seemingly common issue? Do you acknowledge it is a problem?
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I had same issue on windows 7 ,i tried all other solutions.But after reboot issue was here again so i stopped windows defender and started it again andnow it is working fine. DETAILS : go to Control Panel ->System and security -> Administrative tools click on SERVICES ,find WINDOWS DEFENDER and Stop the service and start it
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I had same issue on windows 7 ,i tried all other solutions.But after reboot issue was here again so i stopped windows defender and started it again andnow it is working fine. DETAILS : go to Control Panel ->System and security -> Administrative tools click on SERVICES ,find WINDOWS DEFENDER and Stop the service and start it
Thanks for post.
My windows Defender has been set to manual for many years, yet still had the Web shield problems.
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Also the same problem here. Not happy at all.
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Happened to me on a computer I'm working on (Windows 7 64-bit), uninstalling/reinstalling the Web Shield resolved the issue, but how many people using Avast! will know to come here to find the solution (not many)? I hope this issue is addressed quickly. -kd5-
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This is very unusual,I added avast to firewall lists and you should all so try to add avast on win Defender exclusion list, and win defender to avast exclusion list
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I've currently got this problem on my laptop, I'm running Windows 7 64 bit. I've sent two messages to Avast support, first got flagged as solved (even though I'd had absolutely no response from them) and the second is still open and unresolved 3 hours later, with still no response from support at all.
I've done an uninstall and reinstall, I've run CCCleaner and I don't have Windows Defender running - STILL no web shield activated!!
Are you attempting to find a solution to this Avast??!!!
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Interesting. I also have this problem now. This problem started just a few minutes ago after a virus database update (121101-1) and reboot.
I'm using Avast Free 7.0.1466 (old version, I know) with Windows 7 SP1 x64.
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I fixed this issue by right clicking avast by the clock, avast shield control- and chose disable until computer is restarted. Then I did a restart and all services relaunched just fine. Another way to fix this is to restart the avast system service under services in control panel.
Another way is the repair installation under control panel programs and features but that should be used as a last resort in my opinion.
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<snip>
Another way to fix this is to restart the avast system service under services in control panel.
<snip>
Thanks for a nice and painless solution. :) I'm still wondering what is causing this problem.
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Same problem.
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Still no response from online support but just had this reply from Avast via Twitter:
"We sincerely apologize for the inconvenience. Our developers have made fixing this priority #1. We will keep you posted"
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I also have this issue on a Compaq Windows 7 laptop, came home from work last night and the web shield was off and wouldnt turn back on. So I un-installed and re-installed and all was fine. Went to bed and woke up thismorning and turned on the laptop with the same issue. I'll be hanging tight and hope there is a fix for this issue soon. :) oh and I hope this helps. I'll attach my setup.log file
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Same problem here.. yesterday night, my avast Web Shield service stopped after I restart. I have an Acer laptop and Win7 home basic 64-bit here. Everytime I started windows, I run services.msc to restart the service and the Web Shield started again. But, I have to do that every time I starts windows.
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I've tried some of the above suggestions but nothing working for 'Internet Security' - I've now installed the FREE version (which is fine) and I'll upgrade back to Internet Security once I've been informed that a fix has been found.
Latest message from Avast via Twitter is:
"As soon as we get some news, we will send a general tweet and FB post. I will try to respond directly to you as well"
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I have been using Avast for years and it was fine until I did the Windows updates shown below yesterday. Now I have the Web Shield problem.
Just wanted to mention that it could be a Windows update so that Avast is aware.
win 7 pro x64 - all updates current. Avast and MalwareBytes Active. -- windows defender - previously disabled
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I was able to fix the web shield issue by following the control panel change program instructions.
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Hello, I just checked my brothers desktop (in the I.T admin) for my family's computers and with build 7.0.1474 all of his shields are off and unresponsive. I cannot upload his setup.log as it is to large.
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I fixed this issue by right clicking avast by the clock, avast shield control- and chose disable until computer is restarted. Then I did a restart and all services relaunched just fine. Another way to fix this is to restart the avast system service under services in control panel.
Another way is the repair installation under control panel programs and features but that should be used as a last resort in my opinion.
After using all the ideas from here and at avast! Free/Pro/Suite (http://forum.avast.com/index.php?board=2.0)
I decided to give the stopping/starting the Avast service in the Services listing... and it worked... I even rebooted and it was still on after a reboot... so, keeping fingers crossed, it seems to be good now... and, this is a real mess because I'll bet a majority of the Avast users out their don't even look at the Avast task-bar icon let alone come here to find an answer...
Thanks.
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I fixed this issue by right clicking avast by the clock, avast shield control- and chose disable until computer is restarted. Then I did a restart and all services relaunched just fine. Another way to fix this is to restart the avast system service under services in control panel.
Another way is the repair installation under control panel programs and features but that should be used as a last resort in my opinion.
I registered on this forum today because of this issue. I tried the repair install from control panel among a long list of other things that didn't fix the problem. After right clicking the avast! icon > shields control > disable until computer is restarted and doing a simple reboot everything seems to work just fine again. Thank you very much for the tip!
By the way I don't think the issue causing this is isolated to the 1474 update. I was using version 7.0.1473 this morning when I noticed the issue (which may also affect even earlier versions I don't know). I have been using avast! since version 4 and this is the first time I've encountered a persistent issue (I've never had any blue screens, crashes, freezes, major slowdowns, etc). It will take more than this to deter me from the product; avast! is awesome, keep up the great work avast! team - I wish you a bright future :)
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Alright, I have been playing around with this issue today for awhile, and it really is "All over the place" I did the "fix" where you disable all shields until system restart and then rebooted the PC. when the PC came up all the avast! shields worked correctly including web shield. So I restarted the PC again to see if it was a complete fix, when the PC came back up again all of avast! shields were down and the service was not on, so I disabled the shields again and restarted and now works fine for now, would a new setup.log file help out whatsoever?
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IT WORKS!!!!! ;D 8)
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Repair in contral panel did not fix it for me (Avast FREE). :(
/Update: It seems to work now after disabling AVAST until reboot via rightclicking the icon in the system tray.
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Updated and, like for some others, web shield wasn't running.
Repair did nothing.
Uninstalling and reinstalling the web shield component seemed to improve matters (it now says it's running) - however no pages are ever actually scanned.
I wonder if this is the old redirect driver problem again - I have aswRdr.sys and aswRdr2.sys both present again.
If so, that is an avast installer bug that has been present for about a year now - and seems never to have been fixed.
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We released a fix for the "WebShield OFF" problem in the latest vps update. The problem was caused by a timing issue in one critical section. It might or might not appear therefore some users had fixed it by restart of the avast! or their computer. It should work now (hard to test this kind of problems :().
If you were affected by this problem and the virus definition files (vps) are not updated automatically for you then please invoke the vps update manually[1]. This action (when the new vps is applied) should fix the problem. If it doesn't then "restart" either avast! service or the whole computer, please.
We are sorry for inconvenience.
Lukas.
[1] manual update = click "Update engine and virus definitions" in "avastUI > Maintenance > Update". Or right click avast tray icon and "Update > Engine and virus definitions".
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Lukas,
I'm guessing the fix is contained in VPS 121102-1. It just updated automatically here.
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I have 121102-1.
Web shield is now running, but since the program update it has scanned zero pages.
I'm almost sure I have sen this before, and it was related to redirect driver.
Should I have aswRdr.sys and aswRdr2.sys both present?
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Same issue here, Avast Web Shield went down (Windows 7, 64 bit) as soon as the last program update 7.0.1474 became available and was detected by Avast (so Web Shield was down even before updating the program and choosing Update didn't fix it).
In my case, I fixed it by restarting the Avast service using Windows 7 "Control Panel" and "Service". I needed to do this twice, once under my "Administrator account", which still didn't solve the issue under a "Limited rights account". I solved the issue under Limited rights account by first logging in under this limited account, and than right clicking the Services option in Control Panel, and choosing "Run as Administrator". Once I restarted the service once again using this "Run as Administrator" under limited account, the Web Shield came back on there too.
Please note you may get a Windows error warning "that the service didn't stop properly". I had forgotten to close the Avast program window before stopping the service. Seems Avast is actually quite robust here when knocking the service from under it's feet, it simply asked first if I wanted to stop the service (I clicked Yes), and than Windows came up with the error warning but showed in the Services panel the Avast service was stopped. When I restarted it, Avast program windows came immediately up again showing Web Shield was now properly on, as all other shields.
Good to hear the Avast team may have tracked down and fixed the urgent issue!
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Thank you Lukas for gettin in this! (-:
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We released a fix for the "WebShield OFF" problem in the latest vps update. The problem was caused by a timing issue in one critical section. <snip>
May I ask what triggered that issue at first place? Previous vps update was faulty or something?
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Thanks for all the helpful advice everyone! My son had this problem this morning before updating to 1474 (which we did later ) but it seems to have resolved itself (fingers crossed). :)
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Lukas,
I'm guessing the fix is contained in VPS 121102-1. It just updated automatically here.
yes, it should be fixed from this VPS.
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We released a fix for the "WebShield OFF" problem in the latest vps update. The problem was caused by a timing issue in one critical section. <snip>
May I ask what triggered that issue at first place? Previous vps update was faulty or something?
A bug. We wanted to fix a deadlock. And the fix caused another bug - less dangerous (OS works "only" webshield's down) but affecting more users.
As I said it might appear only sometimes on the same environment. It's a race condition. To make it clear - if you restart your computer many times then once it might work and other time it might not :( I don't expect that anybody of the avast team will provide you more details about the fix ;)
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<snip>
Okay, thanks for the quick reply. :) That answer was exactly what I was looking for.
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Thanks for the fix
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I have 121102-1.
Web shield is now running, but since the program update it has scanned zero pages.
I'm almost sure I have sen this before, and it was related to redirect driver.
Should I have aswRdr.sys and aswRdr2.sys both present?
After a full uninstall/reinstall I now only have aswRdr2.sys, and webshield is scanning again.
Why does update installer still bring in a wrong version of the redirect driver on some systems? This was acknowledged as a bug ages ago by avast team I seem to recall (either Lukas or PK I think).