Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: philip brampton on November 03, 2012, 09:15:53 AM
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Every Morning when i boot there are some shields not working.
This Morning it is web and behavior.
When i closed down the computer last night they were all working that is after i did a clean install.
There seem to be a number of postings along the same lines.So it sounds like we need an update to fix.the problem.
The previous version worked perfectly.
It is becoming very noticeable that after a program update there are always problems that take some time to sort out. As soon as they are sorted we have more updates and more problems and so it goes on.
IS it really necessary to have update after update?I don't think so.
Regards.
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-> http://forum.avast.com/index.php?msg=858024
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Thank you
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You're welcome.
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Oh dear
All shields were working perfectly yesterday on my W7 computer.
This Morning Web.Behavior,Mail and Script not working.
I have tried everything i can think of but still no joy
This is very annoying because everything on my XP works perfectly.
The only other security i have is Malwarebytes Pro and Windows Firewall
Please can some kind person give my some advice.I would be most grateful.
Regards.
Script shield now seems to be working.
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- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??
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- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??
Avast Free
1474
Malwarebytes Pro
Windows Firewall
I have tried AVG,Avira and Microsoft Security Essentials before installing Avast.
Regards
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First, be sure to get rid of all remnants of your prior installed AVs..!!!
-> http://singularlabs.com/uninstallers/security-software/
Then:
1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
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I've alreay started my own topic.
I answered you there.
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First, be sure to get rid of all remnants of your prior installed AVs..!!!
-> http://singularlabs.com/uninstallers/security-software/
Then:
1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Great Asyn.
all shields working.Lets see what happens tomorrow when i boot.
I was not able to remove Avira.See screen shot.
I am most grateful for you assistance.
This is the second time you have got me out of a mess
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1. Great Asyn.
all shields working.Lets see what happens tomorrow when i boot.
2. I was not able to remove Avira.See screen shot.
3. I am most grateful for you assistance.
This is the second time you have got me out of a mess
1. OK, please report back tomorrow.
2. I'll have a look at it later, if needed.
3. You're welcome. :)
PS: It would help to add a signature to your profile. ;)
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I will,surely,report back tomorrow.
i will also add a signature when i figure out how to.
Regards
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i will also add a signature when i figure out how to.
Regards
You can enter it here: PROFILE -> Forum Profile -> Signature:
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Thanks
Profile updated
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Thanks
Profile updated
Great, see/read you tomorrow.
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Asyn.
Good Morning.
I am pleased to report that all shields are running normally and will,probably,now continue to do so until the next program update.
I have done some serious thinking on the matter because i had the same problem with the last update and that problem was fixed by you along the same lines as your suggestions this time except all previous versions of Avast and Windows Security Essentials were not removed
From memory Security Essentials had not been tried at that time so it was not necessary to remove any fragments.
Please let me know if you have any suggestions regarding future program updates.
Thanks again for you valuable assistance.
Yours
Philip
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1. I am pleased to report that all shields are running normally and will,probably,now continue to do so until the next program update.
2. Please let me know if you have any suggestions regarding future program updates.
3. Thanks again for you valuable assistance.
1. Good, seems to be fixed now.
2. Just update trough the GUI, when asked to do so. (If you should run into trouble, revive this topic.)
3. You're welcome Philip.
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I normally update from the UI but sometimes via the Forum.It depends who has it first.
Do you think it was fragments that caused the problem?
Any further problems after updates i will get back to you
Philip
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Do you think it was fragments that caused the problem?
Probably.
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I must learn to stay away but i just love trying new programs.
Philip
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I must learn to stay away but i just love trying new programs.
Philip
If you love it and can't stop, better do that in a VM. ;)
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I think,perhaps,i will stay away.
I should remember this.
If it ain't bust don't fix it.
Philip
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Asyn.
It looks like the Behavior shield has stopped working.
I had to reboot this Afternoon and ever since the shield is stuck on 3.
sorry to trouble you.
I think i need a big hammer.
Your advice would be appreciated.
Philip
My mistake it has just ticked up to 8
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Asyn
i have to report that web and mail shields are not working this Morning.
Much as i like Avast,i feel it will not run correctly on my computer.
Regards
Philip
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Please set exclusions for MBAM Pro: http://forums.malwarebytes.org/index.php?showtopic=10138&p=417798&#entry417798
Reboot afterwards and report back.
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I have carried out your suggestions.
Regrettably web and mail shields are still not working
Philip
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Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
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Just the same>Not working
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1. avast! GUI -> Settings -> Troubleshooting -> Enable: "Load avast! services only after other system services"
2. Click OK.
3. Reboot.
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Still no difference.
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OK, let's see, if there's an infection involved...
Please attach your logs. (AdwCleaner, MBAM, OTL and aswMBR..!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0
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Scan from Malwarebytes revealed nothing
here is the scan you requested.
Philip
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Please also attach the logs for: AdwCleaner and aswMBR
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Don't know if your still using Online Armor but there are still some tall emu drivers present there
DRV - [2009/12/05 07:28:06 | 000,024,656 | ---- | M] (Tall Emu) [Kernel | Disabled | Stopped] -- C:\Windows\System32\drivers\OAmon.sys -- (OAmon)
DRV - [2009/12/05 07:27:52 | 000,223,312 | ---- | M] (Tall Emu) [File_System | Disabled | Stopped] -- C:\Windows\System32\drivers\OADriver.sys -- (OADevice)
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I tried On line Armor years ago.I deleted it.
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I tried On line Armor years ago.I deleted it.
Best to delet those two leftover drivers as well :)
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Enclosing ASW and ADW
Philip
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Here is ADW
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I tried On line Armor years ago.I deleted it.
Best to delet those two leftover drivers as well :)
OK,Thanks
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I tried On line Armor years ago.I deleted it.
Best to delet those two leftover drivers as well :)
On Line Armor is not in the Singular Labs.
Please advise how i remove the two drivers you are referring to.
Thanks
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I'll ask essexboy to have a look at your logs. Please be patient.
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Thanks Asyn
Sorry to be such a pain.
Philip
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NP Philip, now you've to wait a bit. ;)
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On Line Armor is not in the Singular Labs.
Please advise how i remove the two drivers you are referring to.
Thanks
Go to the file directories C:\Windows\System32\drivers\OAmon.sys -- (OAmon) C:\Windows\System32\drivers\OADriver.sys -- (OADevice) - right click and delet
If you are told you don't have permission to delet you can add the windows 7 registry tweek from here http://www.askvg.com/collection-of-registry-tweaks-for-windows-7/ it add's a few useful features including the ability to take ownership of any file from the right click context menu, iv used this tweek for years on my win7 system and it works a treat :)
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thanks.
Have now removed.
regards
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thanks.
Have now removed.
regards
NP's :)
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OK lets clear the drivers for OA now ;D
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
(https://dl.dropbox.com/u/73555776/OTL_Fix.GIF)
:OTL
DRV - [2009/12/05 07:28:06 | 000,024,656 | ---- | M] (Tall Emu) [Kernel | Disabled | Stopped] -- C:\Windows\System32\drivers\OAmon.sys -- (OAmon)
DRV - [2009/12/05 07:27:52 | 000,223,312 | ---- | M] (Tall Emu) [File_System | Disabled | Stopped] -- C:\Windows\System32\drivers\OADriver.sys -- (OADevice)
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {71576546-354D-41C9-AAE8-31F2EC22BF0D} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - No CLSID value found.
:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Download and run farbar service scanner (http://download.bleepingcomputer.com/farbar/FSS.exe)
(http://i1224.photobucket.com/albums/ee362/Essexboy3/Farbar/FSS-1.jpg)
Tick "All" options.
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
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As requested
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AND
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OK we can rule out malware for now I feel.
Reading the thread it seems as though this is not consistent, you have had times when the system holds and then loses the shields for no apparent reason. Are you running any programmes when this occurs.. I.e. backup etc
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The only backup i run is on the first day of each Month.
The problem is very intermittent.
I can close my computer at Night with all shields working normally.
When i boot in the Morning only some of them are working.
I can do a clean install and then all are running until the next time i shut down and reboot the next Morning.
It is particularly annoying because all shields on my XP computer run normally
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So it is on the shutdown that they appear to break... Does it take a while to shutdown and do you get any windows error messages
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Shut down is normal.Sometimes i have to wait for a program to close but it is only a short time(10-15 seconds).
There are no messages.
Philip
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I am thinking here that the registry might not be saving properly, unfortunatel the UHP programme that MS had was not proted across to windows 7
We can check it out though
Could you create a new user profile http://www.bleepingcomputer.com/tutorials/create-new-user-account-in-windows-vista-7/
Then see if Avast functions correctly in that profile
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Philip, just out of curiosity do you have all the exclusions in place between MBAM Pro and avast - avast in the trusted list of MBAM and MBAM in the file shield exclusions of avast.
There are also four malwarebytes exe files to be placed in the avast BhS trusted processes ( mbam,exe, mbamservice.exe, mbamscheduler.exe, mbamgui.exe ) I found that since the latest MBAM and avast update that several people have been having unusual problems till all these exclusions were put in place.
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I don't know
Give me directions and i will gladly check
You would think by know i should know where all these things are.
Philip
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I don't know
Give me directions and i will gladly check
You would think by know i should know where all these things are.
Philip
Well the exe files are all in the malwarebytes program file, just open the behaviour shield trusted processes and click on the add button and navigate yourself to the MBAM program file and add ( double click ) those exe's.
Do the same with the program file exclusions - add the mbam program file to avast's file system shield exclusions then add the avast program file to the trusted list in mbam via the add button.
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I can't make any sense from your second paragraph.
The trusted processes are not available in file system exclusions.
Isn't it possible to remove Malwarebytes and be done with it rather make all these changes which should not be necessary anyway
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I can't make any sense from your second paragraph.
The trusted processes are not available in file system exclusions.
Isn't it possible to remove Malwarebytes and be done with it rather make all these changes which should not be necessary anyway
You add the avast program file to the trusted list in malwarebytes - also add the malwarebytes program file to the exclusions in the avast file system shield
If your using multiple security programs it is better to exclude them for compatibility reasons and it can also speed up your system function as both programs are not scanning each other.
These exclusions are only necessary if your running malwarebytes pro.
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I have removed Malwarebytes and all its fragments.And done a clean install of Avast.
All shields running normally.
I will see what happens when i boot tomorrow.
Regards
Philip
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Just to report.
Since removing Malwarebytes all shields are working normally on boot this Morning
Regards
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Just to report.
Since removing Malwarebytes all shields are working normally on boot this Morning
Regards
Good to hear :) obviously there was conflict there then, as I mentioned earlier you would have the same results with the exclusions set for avast and MBAM, the way you have gone about it simply means your missing out on the extra protection provided by Malwarebytes and I know what I'd choose ;D
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Yes, I would check, if avast works OK for a few days...
...and if so, I would reinstall MBAM Pro and set the right exclusions. (Craig can help you with that.)
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Thanks Asyn
To my mind Malwarebytes is not compatible with Avast unless you set the exclusions.
Setting exclusions is a real pain in the neck and i would rather not do it.
I have had Avast for a long time and never had any problems with viruses.
I just added Malwarebytes because i thought it would give a bit more protection which it did with the version that i was using.
It is only with this new version that has caused problems with Avast.
I believe that if a program doesn't work,dump it,don't waste time trying to make i work.That leads to frustration.
Thank you for all your help it really is much appreciated.
Best Regards
Philip
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OK Philip, that's up to you. :)