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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: weabruce on November 22, 2012, 03:15:17 AM

Title: avast is not able to get rid of all virus'
Post by: weabruce on November 22, 2012, 03:15:17 AM

i have run quick scan and a full scan and while Avast is catching some virus it is not catching them all.  whenever i open a new window i recieve an error msg like this:
Infection Details
URL:   http://urlfilter.vmn.net/vmnsbf/data/121...
Process:   C:\ProgramData\Anti-phishing Domain Advi...
Infection:   JS:ScriptSH-inf [Trj]

when i check the logs it shows many are hidden in archive files that are password protected.

i called Avast support and said that ihad over 7,000 errors that must be correctec at a cost of $185.00

please assist and is this a valid offer from Avast

Title: Re: avast is not able to get rid of all virus'
Post by: Pondus on November 22, 2012, 03:25:03 AM

Quote

Process:   C:\ProgramData\Anti-phishing Domain Advi...

yes....you also have the antiphishing toolbar problem

run AdwCleaner.....click the delete button.....post the log here
http://forum.avast.com/index.php?topic=53253.0

Title: Re: avast is not able to get rid of all virus'
Post by: Pondus on November 22, 2012, 03:28:32 AM

Quote

when i check the logs it shows many are hidden in archive files that are password protected.

files that can not be scanned are just that, no more no less. it does not mean they are infected
avast is just giving you a scan error report and the reason why

where are they located...in java cache or windows temp folder?

you may run CCleaner to clear crap and empty temp folders
slim installer no google toolbar.  http://www.piriform.com/ccleaner/builds

Quote

i called Avast support and said that ihad over 7,000 errors that must be correctec at a cost of $185.00

where did you call?

Title: Re: avast is not able to get rid of all virus'
Post by: weabruce on November 22, 2012, 06:53:05 PM

downloaded and used CCleaner and it removed a bunch of stuff from Mozilla, IE, and Google Chrome.  I checked performance and it was running in the 70-80% area.  However, I got another alert from AVAST and when I checked performance it was down below 10%.

I called the phone number 866-951-7679 at www.avast.com.  it seemed strange that he asked me to pay to clean this up.  I am going to initiate a ticket and see what answer I get.

Title: Re: avast is not able to get rid of all virus'
Post by: Pondus on November 22, 2012, 06:56:19 PM

did you run AdwCleaner....and click delete?
what alert from avast?

Title: Re: avast is not able to get rid of all virus'
Post by: Para-Noid on November 22, 2012, 07:42:46 PM

The web page does say "free support".  ???

http://www.avast.com/en-us/support  ???

Title: Re: avast is not able to get rid of all virus'
Post by: weabruce on November 23, 2012, 01:36:50 PM

i ran AdwCleaner last night then deleted the log.  here it is:

Title: Re: avast is not able to get rid of all virus'
Post by: Asyn on November 23, 2012, 01:44:43 PM

Problem solved after running AdwCleaner..??

Title: Re: avast is not able to get rid of all virus'
Post by: weabruce on November 23, 2012, 02:00:44 PM

it has been over 1 hour and nothing has been found by Avast, so i guess the problem is solved??