Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Bigbro on February 10, 2005, 10:35:47 PM

Title: Error - The memory could not be written.
Post by: Bigbro on February 10, 2005, 10:35:47 PM
For the past several days I've been seeing the following error after Windows  has entered the shutdown screen. The error is as follows: ---

Heading of error:  (ashServe.exe-Application Error) ---

Body of error:  (The instruction at "0x7c910e03" referenced memory at "0x00000000".  The memory could not be "written".  Click OK to terminate the program.). ---

Can anyone tell me what this problem is and what to do to correct it ?
Title: Re: Error - The memory could not be written.
Post by: Eddy on February 11, 2005, 03:30:06 AM
There are already multiple threads dealing with this. Please use the search option on this board before asking.
Title: Re: Error - The memory could not be written.
Post by: alanrf on February 11, 2005, 11:32:37 AM
Eddy, just did a search on this ... you are quite right that there are multiple threads on this.  Are you able to point fhurst to a thread that leads to a solution (other than abandoning Avast!)?
Title: Re: Error - The memory could not be written.
Post by: hpoehrli on February 11, 2005, 01:20:11 PM
Well now, wait a moment...
This warning message is discussed in a number of threads. There is NO solution yet, as Avast seems not in a position to reproduce the effect on their machines. But the high number of affected PC will eventually lead to a solution.
Actually: This seems to be a nuisance only, proper function of the PC or Avast seems not to be affected at all. ==> So there is no need to abandon Avast at all !
Title: Re: Error - The memory could not be written.
Post by: DavidR on February 11, 2005, 01:40:02 PM
If there is a program that is writing to log files, etc. then ashserv will do as it should scan created/modified files. So if this is happening at shut-down there is likely to be an error.

The trick is to find out what ashserv.exe is scanning, e.g. what other program is running. How you do that is a problem. A long time ago I kept getting a shut-down error written to the winXP event logs (I monitor this regularly), I never 100% found out why but installing a MS service uphclean.exe resolved it, no more errors on shut-down in the event logs.

Is this your solution, I really don't know.
Title: Re: Error - The memory could not be written.
Post by: hpoehrli on February 12, 2005, 09:30:17 AM
Dear DavidR
uphclean.exe can remove or prevent message to the Event Viewer which where created by the registry if not all handles were released.
The present problem here seems to be different, the error occurs very late  in the shutdown process, no dump-records are created, so far as I can see.
I usually close all user-applications before shutdown, so IF it must be a internal program that would be running at that time?
Actually I'm at a loss
==> The warning message is very disturbing to unskilled users. As with the above uphclean.exe it would help if the warning message could be suppressed somehow (as anyway after looking at it nothing can be done by a user). How could it be suppressed?
Title: Re: Error - The memory could not be written.
Post by: DavidR on February 12, 2005, 12:59:30 PM
I too, am at a loss, unless 'fhurst' can find some form of sniffer program that can monitor program activity something like process explorer (although this probably won't do it).

All I can suggest is he close down non essential programs and see what is still running and close them one at a time (and shutdown each time), a laborious process to try and identify after which program is closed the error goes away.

We haven't had any further feedback from him, we don't even know what OS he is using, or if he has given up!
Title: Re: Error - The memory could not be written.
Post by: Vlk on February 12, 2005, 01:07:55 PM
Hmm, even the latest beta doesn't solve this...? :-\
Title: Re: Error - The memory could not be written.
Post by: MikeBCda on February 12, 2005, 06:28:01 PM
I've gotten the same thing (error message) sometimes (4.5.561) -- but in my case, if I just wait a few seconds then my XP considers "silence is consent" and shuts down Ashserve by itself.

While there's no hard-and-fast pattern to it, I get the vague sense that it happens a little more often if I try to shutdown-restart while the Standard shield is paused, knowing that it'll be active again after the reboot.
Title: Re: Error - The memory could not be written.
Post by: DavidR on February 12, 2005, 06:55:18 PM
There have been many issues with win98 shutdown (and we still don't know what OS  is using)

This MS Knowledge base item may give some insight http://support.microsoft.com/kb/q238096/.

Is it possible to add a delay to windows shutdown, if so that may allow ashserv or other program to complete and not effect normal shutdown?
Title: Re: Error - The memory could not be written.
Post by: DavidR on February 12, 2005, 07:05:05 PM
An extract of the MS KB article above is
Quote
Antivirus Program
If you have an antivirus program that is configured to scan your floppy disk drive when you shut down your computer, your computer may stop responding. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
231666 Antivirus Program Causes Computer to Stop Responding When You Shut Down

Could it be that this is a potential cause is in fhurst's avast settings?

Another MS KB article Antivirus Program Causes Computer to Stop Responding When You Shut Down (http://support.microsoft.com/kb/231666/EN-US/)
Title: Re: Error - The memory could not be written.
Post by: hpoehrli on February 13, 2005, 12:47:34 PM
Dear Vlk
I'm sorry to report, that the latest Beta 4.6.595 has not solved the problem. Running W2K, I can see that this shutdown problem occurs mainly after the user has accessed functions of Avast, and only seldom (if ever?) if Avast has been just running by itself.
It is true: This is a nuisance only, without intervention the warning message disappears after maybe 20 sec and shutdown shortly afterwards terminates with no problem...still: For general users it's a problem!
Title: Re: Error - The memory could not be written.
Post by: Eddy on February 13, 2005, 01:21:39 PM
Quote
and only seldom (if ever?) if Avast has been just running by itself.
Depending on your setup and settings ofcourse, normalle Avast is always running since it is supposed to be working as a rsident scanner ;)
Title: Re: Error - The memory could not be written.
Post by: Bigbro on February 24, 2005, 09:26:49 PM
There are already multiple threads dealing with this. Please use the search option on this board before asking.

Please, how do I go about doing this search. What do I type as a keyword, the error I quoted?
Title: Re: Error - The memory could not be written.
Post by: Bigbro on February 24, 2005, 09:45:26 PM
I have another question.
I thought I was supposed to get notified by email that my post has recieved a reply. I have been waiting for an e-mail for quite some time, so I felt it was time to revisit the forum to see why noone had replied and I found quite a few replies after I finnally found my original post.
Is there a setting wherein I may request e-mail notification next time?

By the way, please don't be hard on  Eddy for doing his job. I know there are rules, and I am a visitor here.  I have to learn how to do these things if I am ever to become the least bit computer savy.

But I do have this to say in my defense. Avast Antivirus has been so reliable that this is only the second time I have ever had to be on this forum to get help. Practice makes perfect. So In light of this reliability I hope I never get perfect  on this forum.
Title: Re: Error - The memory could not be written.
Post by: Bigbro on February 24, 2005, 11:31:57 PM
I clicked some of the links at the top of the forum and found a profile that was mine and I clicked all of the links in that page to see what they did and through experimentation I was able to put a picture and a signiture in my post. Cool! ---

I also  read something in one of them about clicking the notify button here in the post.  I hope that it will give me an e-mail notification when one of you decide to answer. 

I had originally, some months ago, put a checkmark in one of the boxes on one of those pages that I thought would get me my e-mails, but a closer look at the wording told me I may be wrong, so I unchecked that box and checked the one below it. Fingers crossed.

I take it from all of the replies, that I shouldn't have worried about this problem, that all I need to do is click "OK" in the alert box and do a Mickey Blue Eyes and "For-ged a-boud it".
 
If you differ in opinion, please tell me and I will continue to seek a resolution.    With your help!!
Title: Re: Error - The memory could not be written.
Post by: Eddy on March 13, 2005, 12:20:04 PM
It seems that the ashserv error when shutting down Windows is back again. Rebooted 3 times and 3 times I got the message. (Version 4.6.623) :'(
Title: Re: Error - The memory could not be written.
Post by: tammy on March 13, 2005, 01:47:50 PM
Me too, had the problem all week. Even a new install doesnt help  ???
Title: Re: Error - The memory could not be written.
Post by: Lisandro on March 13, 2005, 01:52:46 PM
It seems that the ashserv error when shutting down Windows is back again. Rebooted 3 times and 3 times I got the message. (Version 4.6.623) :'(

Not a trouble here... Weird...
Can you post any other information that could help us troubleshooting this one?
Title: Re: Error - The memory could not be written.
Post by: szc on March 13, 2005, 02:20:50 PM
Weird, I had that problem only once... just one time and never again. It was on Windows shutdown, but I was unable to read whole message... I just noticed word ashserv.exe and something like The memory could not be written...  :( It never happened again after that... that was 4 or 5 days ago, and I was too busy with my job problems, so I completely forgot to report that... sorry guys  :'(

I'm sure the solution for this one will pop-up very soon... I never doubt when it comes to Alwil...

Cheers !
Title: Re: Error - The memory could not be written.
Post by: Eddy on March 13, 2005, 02:28:20 PM
No dump file, nothing in the logs. Just rebooted twice again and no problems ??? I will keep an eye on it and report back if it happens again. I hope there will be some more information next time.
Title: Re: Error - The memory could not be written.
Post by: Bigbro on March 20, 2005, 01:47:41 AM
It seems that the ashserv error when shutting down Windows is back again. Rebooted 3 times and 3 times I got the message. (Version 4.6.623) :'(

Not a trouble here... Weird...

I'm still having trouble and it won't let me shut down, hangs up every time I choose to shut down and won't let me log off either and I wind up manually shutting down most of the time. It no longer displays an error, it just flashes at me and then goes to a screen with absolutely nothing on it. Not a Blue screen of death, more like an empty sign on screen.
Can you post any other information that could help us troubleshooting this one?
Title: Re: Error - The memory could not be written.
Post by: RJARRRPCGP on March 24, 2005, 01:29:12 PM
I haven't gotten that error message. That error message is nothing to do with the user profile unloading! It's because Windows isn't happy about the way the program is accessing memory resources.

I'm using Windows 2000 SP4 and don't have the standard shield enabled.

Gosh, I was going to say that it's probably a Windows XP issue. Because I haven't gotten that error message yet.

I also was wondering if that error message was caused by Windows XP SP2?
Title: Re: Error - The memory could not be written.
Post by: xistenz on March 24, 2005, 01:41:37 PM
I suppose it wouldn't hurt us all to test our RAM using MemTest86+ (http://www.memtest.org)
Title: Re: Error - The memory could not be written.
Post by: wulfruna on March 29, 2005, 07:22:20 AM
I too am getting this Error message!!! I have windows XP Home with Service Pack 2.  ???
Title: Re: Error - The memory could not be written.
Post by: thomas1036 on March 29, 2005, 08:22:54 PM
Here the same problem. I'm using version 4.6.635 (the pre-release) :-(.

Thomas
Title: Re: Error - The memory could not be written.
Post by: ABaum on March 30, 2005, 08:45:24 AM
Same problem here on my Desktop and Laptop (WinXP Pro SP2)