Avast WEBforum

Other => General Topics => Topic started by: -midnight on December 01, 2012, 09:39:23 AM

Title: Avast Stopped Working
Post by: -midnight on December 01, 2012, 09:39:23 AM
Last evening I got a red popup saying was not able to complete the update. I tried to do a manual update but that failed. I tried to do a repair twice, got several error messages  but can't remember what they said.  I had to uninstall from the program list.  I re-installed it with no problems but Script Shield  didn't start working until  this am..

II haven't downloaded any new programs for quite awhile so am wondering why all of a sudden Avast stopped working.

I would appreciate it if someone would reply.

Thank you.
Title: Re: Avast Stopped Working
Post by: Pondus on December 01, 2012, 10:33:29 AM
have you tried avast repair?

control panel > ad remove programs > avast > uninstall > repair option....wait to minutes and reboot

any change?
Title: Re: Avast Stopped Working
Post by: -midnight on December 01, 2012, 10:47:16 AM
have you tried avast repair?

control panel > ad remove programs > avast > uninstall > repair option....wait to minutes and reboot

any change?

I tried that twice, rebooted but didn't work. 
Title: Re: Avast Stopped Working
Post by: mchain on December 01, 2012, 11:06:22 AM
hi,

Offhand, I do not know where your crash minidumps for Avast! are located, but will ask around.  These logs will have the errors listed, and once you can find them, you can either attach them here or quote them from your logs.  Once we have the exact error messages we can then begin to sort this out.

I know you did try to repair more than once, didn't work for you.
Title: Re: Avast Stopped Working (Solved)
Post by: -midnight on December 01, 2012, 01:39:07 PM
How can I prevent Avast from scanning my password protected archive files? 

Title: Re: Avast Stopped Working
Post by: DavidR on December 01, 2012, 03:19:53 PM
Since you don't give any information about what these password protected archives are (file name, location, etc.), no one can really answer that.
Title: Re: Avast Stopped Working
Post by: -midnight on December 01, 2012, 03:47:31 PM
I had this happen before and someone on here told me how to fix it but don't remember who that person was now.

Title: Re: Avast Stopped Working
Post by: DavidR on December 01, 2012, 04:22:22 PM
That is unconnected and will have zero effect on password protected archives not being scanned.

If you provide the requested answers then perhaps we can try and help, without information we can't help.
Title: Re: Avast Stopped Working
Post by: -midnight on December 01, 2012, 05:21:15 PM
They are all C:user\Beverly's\...\bgbutton.png, gif and ccs files.

Shows error...............password protected.
Title: Re: Avast Stopped Working
Post by: DavidR on December 01, 2012, 06:11:40 PM
The \...\ bit is also important (we need the full path) as I believe this is related to adobe updates and they password protect their files, there is nothing you or avast can do about this.
Title: Re: Avast Stopped Working
Post by: Asyn on December 01, 2012, 06:23:53 PM
The \...\ bit is also important (we need the full path) as I believe this is related to adobe updates and they password protect their files, there is nothing you or avast can do about this.

You're right Dave, these are Adobe files.
Title: Re: Avast Stopped Working
Post by: Pondus on December 01, 2012, 06:24:06 PM
they are often located in temp/cache folders...... we (almost evry evangelist here) use CCleaner to clean out the crap   ;)



Quote
I had this happen before and someone on here told me how to fix it but don't remember who that person was now.
click profile button on forum top > Summary > Show post...on left side..............there you can find your old posts
or use forum search function

Title: Re: Avast Stopped Working
Post by: -midnight on December 01, 2012, 08:55:14 PM
they are often located in temp/cache folders...... we (almost evry evangelist here) use CCleaner to clean out the crap   ;)



Quote
I had this happen before and someone on here told me how to fix it but don't remember who that person was now.
click profile button on forum top > Summary > Show post...on left side..............there you can find your old posts
or use forum search function

I found the post mentioned..  Deleted temp/cache folders ran another quick scan but still showed some files could not be scanned.  I'm tired of messing with it. 
I'm not about to use CCleaner again since it really messed my computer up the first and only time I used it.
Title: Re: Avast Stopped Working
Post by: Pondus on December 01, 2012, 09:26:46 PM
you may try ATF cleaner....no install, just save to desktop and run

http://www.atribune.org/index.php?option=com_content&task=view&id=25&Itemid=25

ATF Cleaner Review   http://www.youtube.com/watch?v=h46lsDMMJ40
Title: Re: Avast Stopped Working
Post by: -midnight on December 01, 2012, 09:33:04 PM
Says it's for XP and Windows 2000 only.  I have Windows 7.
Title: Re: Avast Stopped Working
Post by: Pondus on December 01, 2012, 10:22:41 PM
Says it's for XP and Windows 2000 only.  I have Windows 7.

i run it on xp vista win7
Title: Re: Avast Stopped Working
Post by: Simion on December 01, 2012, 10:26:18 PM
Says it's for XP and Windows 2000 only.  I have Windows 7.
ATF will work on Win7 if you right click ATF and select Run as Administrator. BUT, ATF will remove your password cookies just as Ccleaner did unless you clear the checkmark out of cookies.
Title: Re: Avast Stopped Working
Post by: -midnight on December 01, 2012, 10:44:19 PM
Says it's for XP and Windows 2000 only.  I have Windows 7.
ATF will work on Win7 if you right click ATF and select Run as Administrator. BUT, ATF will remove your password cookies just as Ccleaner did unless you clear the checkmark out of cookies.

Should I select .......Windows Temp and Current User Temp?   Also, for Firefox and Opera should I select cache?

Selecting only the temp files didn't work.

Title: Re: Avast Stopped Working
Post by: Simion on December 01, 2012, 11:30:57 PM
For Main, you can select all EXCEPT Cookies. For Firefox, you can select all EXCEPT Cookies, Saved Form Info and Saved Passwords. I don't have Opera but it should be similar to Firefox.
Title: Re: Avast Stopped Working
Post by: essexboy on December 01, 2012, 11:34:23 PM
Clear Cache/Temp Files
Download TFC by OldTimer (http://oldtimer.geekstogo.com/TFC.exe) to your desktop
Title: Re: Avast Stopped Working
Post by: -midnight on December 01, 2012, 11:36:57 PM
For Main, you can select all EXCEPT Cookies. For Firefox, you can select all EXCEPT Cookies, Saved Form Info and Saved Passwords. I don't have Opera but it should be similar to Firefox.

In main, I selected all, except cookies.  Hope this won't mess up my computer.  Will do my umpteenth scan now.
Title: Re: Avast Stopped Working
Post by: -midnight on December 01, 2012, 11:40:32 PM
Clear Cache/Temp Files
Download TFC by OldTimer (http://oldtimer.geekstogo.com/TFC.exe) to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.  Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Will try that after the quick scan I'm running now.
Title: Re: Avast Stopped Working
Post by: essexboy on December 01, 2012, 11:41:38 PM
TFC will also clear the Java and flash files... It does not clear cookies as it is a pointless exercise
Title: Re: Avast Stopped Working
Post by: -midnight on December 02, 2012, 12:27:20 AM
TFC will also clear the Java and flash files... It does not clear cookies as it is a pointless exercise

I ran TFC, waited until it was finished, rebooted my computer, ran another quick scan and unfortunately nothing changed.  Any other suggestions?

Thanks for trying to help fix this mess.
Title: Re: Avast Stopped Working
Post by: DavidR on December 02, 2012, 01:17:00 AM
This mess as you call it isn't an issue there is nothing you can do about password protected archives not being scanned. You don't have the password, avast doesn't have the password, only the program has the password, nothing you or avast can do about that.
Title: Re: Avast Stopped Working
Post by: -midnight on December 02, 2012, 02:47:10 PM
This mess as you call it isn't an issue there is nothing you can do about password protected archives not being scanned. You don't have the password, avast doesn't have the password, only the program has the password, nothing you or avast can do about that.


If Avast can't scan those files why do they even show up?
Title: Re: Avast Stopped Working
Post by: DavidR on December 02, 2012, 03:30:20 PM
Because it is listing files that can't be scanned and giving the reason why, these files would otherwise have been scanned.
Title: Re: Avast Stopped Working
Post by: -midnight on December 02, 2012, 04:14:13 PM
Got tired of looking at them so just deleted the log files. 

Trying to remember how I found out the way to not show those files. 
Title: Re: Avast Stopped Working
Post by: DavidR on December 02, 2012, 04:48:23 PM
I give up - because there really is insufficient information to continue:
As far as I'm aware there has never been away not to display files that are password protected (such as the adobe files which only recently started protecting them) and can't be scanned.
Title: Re: Avast Stopped Working
Post by: Asyn on December 03, 2012, 07:58:36 AM
Trying to remember how I found out the way to not show those files.

You have to disable the logging of error messages in the settings of the corresponding scan.
Title: Re: Avast Stopped Working
Post by: -midnight on December 03, 2012, 10:20:20 AM
Trying to remember how I found out the way to not show those files.

You have to disable the logging of error messages in the settings of the corresponding scan.

How do I do that?
Title: Re: Avast Stopped Working
Post by: Asyn on December 03, 2012, 10:45:15 AM
Sorry, I use the German version, but let's try...

E.g.: Quick Scan -> Details -> Settings -> Report
Uncheck error logging there and click on 'OK'.
Title: Re: Avast Stopped Working
Post by: -midnight on December 03, 2012, 11:12:40 AM
Sorry, I use the German version, but let's try...

E.g.: Quick Scan -> Details -> Settings -> Report
Uncheck error logging there and click on 'OK'.

I don't see error logging in Report.  Infected items is checked, Hard error's, checked, Soft error's, not checked, OK items, not checked, Skipped items, not checked.
Title: Re: Avast Stopped Working
Post by: Asyn on December 03, 2012, 11:28:31 AM
Hard error's.

That's what I meant.
Title: Re: Avast Stopped Working
Post by: -midnight on December 03, 2012, 11:29:49 AM
Hard error's.

That's what I meant.

Thank you.  :)
Title: Re: Avast Stopped Working
Post by: Asyn on December 03, 2012, 11:30:53 AM
You're welcome.
Title: Re: Avast Stopped Working
Post by: -midnight on December 03, 2012, 12:13:03 PM
You're welcome.

Sorry, but didn't work. 

Thanks for trying to help me.
Title: Re: Avast Stopped Working
Post by: Asyn on December 03, 2012, 12:16:23 PM
Please post a screenshot.
Title: Re: Avast Stopped Working
Post by: -midnight on December 03, 2012, 12:28:49 PM
Please post a screenshot.


Sorry, but I still don't know how to do that.
Title: Re: Avast Stopped Working
Post by: Asyn on December 03, 2012, 12:39:15 PM
1. Did you recheck that the setting was changed..??
2. Did you reboot..??
3. Did you rescan with the new settings to rule out that you view old results..??
Title: Re: Avast Stopped Working
Post by: -midnight on December 03, 2012, 12:42:10 PM
1. Did you recheck that the setting was changed..??
2. Did you reboot..??
3. Did you rescan with the new settings to rule out that you view old results..??

Yes, I rechecked the setting was changed.
No, I didn't reboot. 
Yes, I did rescan with the new settings.
Title: Re: Avast Stopped Working
Post by: Asyn on December 03, 2012, 12:43:37 PM
Reboot and try again.
Title: Re: Avast Stopped Working
Post by: -midnight on December 03, 2012, 02:57:14 PM
Reboot and try again.

I rebooted and ran another scan but nothing changed.  Each one of these files is associated with flash player download.
Title: Re: Avast Stopped Working
Post by: Asyn on December 03, 2012, 05:31:45 PM
1. I rebooted and ran another scan but nothing changed. 
2. Each one of these files is associated with flash player download.

1. Sorry, but we need a screenshot or a detailed explanation.
2. Sure, this won't change anyway.
Title: Re: Avast Stopped Working
Post by: DavidR on December 03, 2012, 06:32:22 PM
Reboot and try again.

I rebooted and ran another scan but nothing changed.  Each one of these files is associated with flash player download.

Look not long ago in this topic I posted this response:
This mess as you call it isn't an issue there is nothing you can do about password protected archives not being scanned. You don't have the password, avast doesn't have the password, only the program has the password, nothing you or avast can do about that.

Now in your first response you acknowledged that there was nothing you or avast can do about it ,so you weren't going to worry about it any more.

Then you promptly edited that post removing the 'you weren't going to worry about it any more.' and asked a further question, is it any wonder no one can keep up with you, when you constantly keep changing track and why I gave up.

It seems like ages ago that we spoke about posting screenshots, yet you still haven't managed to do that (not just in this topic). This is something that is essential as a picture is worth a thousand words as they say. Because the questions we ask requesting more detailed information or screenshots go unanswered.

It is very hard to help when information is lacking, so it has to be a case of help us to help you.
Title: Re: Avast Stopped Working
Post by: -midnight on December 03, 2012, 09:48:16 PM
Reboot and try again.

I rebooted and ran another scan but nothing changed.  Each one of these files is associated with flash player download.

Look not long ago in this topic I posted this response:
This mess as you call it isn't an issue there is nothing you can do about password protected archives not being scanned. You don't have the password, avast doesn't have the password, only the program has the password, nothing you or avast can do about that.

Now in your first response you acknowledged that there was nothing you or avast can do about it ,so you weren't going to worry about it any more.

Then you promptly edited that post removing the 'you weren't going to worry about it any more.' and asked a further question, is it any wonder no one can keep up with you, when you constantly keep changing track and why I gave up.

It seems like ages ago that we spoke about posting screenshots, yet you still haven't managed to do that (not just in this topic). This is something that is essential as a picture is worth a thousand words as they say. Because the questions we ask requesting more detailed information or screenshots go unanswered.

It is very hard to help when information is lacking, so it has to be a case of help us to help you.

Title: Re: Avast Stopped Working
Post by: bob3160 on December 04, 2012, 12:38:26 AM
Sorry but don't understand why after 4 pages it's so hard to understand that
those password protected files pose no threat. Simply ignore them.
That shouldn't be that hard to do.
Title: Re: Avast Stopped Working (Solved)
Post by: -midnight on December 04, 2012, 01:07:54 AM
Sorry but don't understand why after 4 pages it's so hard to understand that
those password protected files pose no threat. Simply ignore them.
That shouldn't be that hard to do.

I know they pose no threat but I'm still going to try to remember how I stopped them from showing up on the scan before Avast stopped working.   I won't be asking for anyone's help.
Title: Re: Avast Stopped Working
Post by: -midnight on January 28, 2013, 09:23:28 PM
I finally figured out how to stop the scanning archive files.  Disk Cleanup, temporary internet files and temporary files.  I just ran a quick scan and the archive files didn't show up.
Title: Re: Avast Stopped Working
Post by: Para-Noid on January 28, 2013, 10:41:36 PM
-midnight for a "screenshot" software try Greenshot http://getgreenshot.org/
It's super easy to use.  8)

bob3160 posted this http://forum.avast.com/index.php?topic=19387.msg848891#msg848891  :)
Title: Re: Avast Stopped Working
Post by: -midnight on January 29, 2013, 10:00:16 AM
I clicked on the link and McAfee Site Advice popped up and said it was a malicious site so I didn't go any further.
Title: Re: Avast Stopped Working
Post by: Simion on January 29, 2013, 02:49:53 PM
I clicked on the link and McAfee Site Advice popped up and said it was a malicious site so I didn't go any further.

Are you sure it was McAfee Site Advisor?

http://www.siteadvisor.com/sites/getgreenshot.org/msgpage
Title: Re: Avast Stopped Working
Post by: Para-Noid on January 29, 2013, 03:09:34 PM
I clicked on the link and McAfee Site Advice popped up and said it was a malicious site so I didn't go any further.
Virustotal  https://www.virustotal.com/url/558b33e07bf385c0b7d27cc092e1ec41cbc6d0fc4a9aa5dc3d1ffc71511c9d95/analysis/1359468165/  :)
Title: Re: Avast Stopped Working
Post by: -midnight on January 29, 2013, 10:37:55 PM
I downloaded and installed the program this am. but it didn't work right.  Each time I clicked on Greenshot I got a message saying it was already running but I didn't see anything other than the message.
Title: Re: Avast Stopped Working
Post by: bob3160 on January 29, 2013, 11:11:32 PM
I downloaded and installed the program this am. but it didn't work right.  Each time I clicked on Greenshot I got a message saying it was already running but I didn't see anything other than the message.
(http://i.imgur.com/aWKfK.jpg)
It launches when Windows starts and sits in the system tray.


(http://i.imgur.com/7sOtAWs.png)


You need to read the instruction to set it up so it does what you want.


(Both images I just posted where made with Greenshot and sent to imgur.com)

Title: Re: Avast Stopped Working
Post by: Para-Noid on January 30, 2013, 12:11:24 AM
"Right click" on the Greenshot tray icon.  :)
Title: Re: Avast Stopped Working
Post by: -midnight on January 30, 2013, 12:29:04 AM
"Right click" on the Greenshot tray icon.  :)

Their wasn't a Greenshot  tray icon.
Title: Re: Avast Stopped Working
Post by: bob3160 on January 30, 2013, 12:31:57 AM
Did you wait for the program to totally install ???
It takes a while. 
Check program and features and see if it's listed. If it is, uninstall it.
Once that's done, reboot and re-install it and be patient and wait for the install to finish.
If it isn't listed in Programs and Features, the try installing it again.

Title: Re: Avast Stopped Working
Post by: bob3160 on January 30, 2013, 12:34:41 AM
For you, JetScreenshot (http://jetscreenshot.com/) may be easier to use since the screenshot and the link to post can all be done with one simple function.
Watch the video.


In the settings just select the following and once that's done you simply paste the results in the post to
get the picture posted:
(http://my.jetscreenshot.com/2701/m_20130129-ynoc-48kb.jpg) (http://my.jetscreenshot.com/2701/20130129-ynoc-48kb)
Title: Re: Avast Stopped Working
Post by: -midnight on January 30, 2013, 01:25:48 AM
For you, JetScreenshot (http://jetscreenshot.com/) may be easier to use since the screenshot and the link to post can all be done with one simple function.
Watch the video.


In the settings just select the following and once that's done you simply paste the results in the post to
get the picture posted:
(http://my.jetscreenshot.com/2701/m_20130129-ynoc-48kb.jpg) (http://my.jetscreenshot.com/2701/20130129-ynoc-48kb)

Thank you.  I'll try that.
Title: Re: Avast Stopped Working
Post by: -midnight on January 30, 2013, 01:34:40 AM
http://my.jetscreenshot.com/demo/20130130-1htv-255kb

Well, I just captured my desktop.  Will work with it later and try to figure out how it works.

I didn't do something right.  Don't know how to post the image without the link.

Whoops!  How can I delete the Facebook attachment?

(http://my.jetscreenshot.com/demo/m_20130130-g3mk-158kb.jpg) (http://my.jetscreenshot.com/demo/20130130-g3mk-158kb)

I'll never figure out how to use this program.

Anyway, this is a quick scan I ran after deleting the temporary files. No archive files scanned.
Title: Re: Avast Stopped Working
Post by: bob3160 on January 30, 2013, 04:27:31 PM
Quote
Well, I just captured my desktop.  Will work with it later and try to figure out how it works.

I didn't do something right.  Don't know how to post the image without the link.
Step # 1 You need to register the program or your images will vanish very quickly.
Step # 2 Watch the video: http://goo.gl/yuhd0 (http://goo.gl/yuhd0)
(http://my.jetscreenshot.com/2701/m_20130130-morh-21kb.jpg) (http://my.jetscreenshot.com/2701/20130130-morh-21kb)

Title: Re: Avast Stopped Working
Post by: -midnight on January 30, 2013, 05:16:14 PM
@bob3160

I registered last evening..
Title: Re: Avast Stopped Working
Post by: bob3160 on January 30, 2013, 05:46:32 PM
@bob3160

I registered last evening..
Good, :)
Did you watch the video and change the settings accordingly ???
Title: Re: Avast Stopped Working
Post by: -midnight on January 30, 2013, 05:52:11 PM
Yes, I did.  Thank you.