Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Katsai on December 21, 2012, 01:18:36 AM
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I am totally irate and will vote with my feet and my cash
The persistant reminders to renew my purchase have angered me so much that by the end of today all my machines will be protected by someone else.
The have already got in the way and embarrassed me during a presentation. So you have lost a customer. I wish you well but the biblical quotation applies;-
"Go forth and multiply"
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good luck with your issue
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Good choice because a computer program should not make you irate.
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I am totally irate and will vote with my feet and my cash
The persistant reminders to renew my purchase have angered me so much that by the end of today all my machines will be protected by someone else.
The have already got in the way and embarrassed me during a presentation. So you have lost a customer. I wish you well but the biblical quotation applies;-
"Go forth and multiply"
It's your choice, though I'm puzzled by both the reference to the Bible and that you chose to post about it here. Why didn't you just not renew your subscription?
Speaking as a Customer Service manager (NB. I don't work for avast!) there's a "catch 22" when it comes to renewal notification. It would be nice if everyone remembered to renew on the last day of their subscription period but because they generally don't, persistent renewal notices are deployed by just about every vendor, because most customers prefer that to an "auto-renewal" charge to their credit card.
Re: interruptions to your presentation.
In order to limit the scope for embarrassment, standard setup procedure for me is
1/. never present primary screen, and
2/. all system sounds disabled.
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No need to be condescending fanbois.
Guess who else is PO'd about the incessant nag screen? +2
Hi Katsai. Let me say you can add +2 to your protest list who are 'irate to the point of uninstallation resentment because of a that incessant unnecessary nag screen. Avast get out of my life! I've used Avast PAID sub for several years and recommended and installed it for those who asked for my assistance. No longer.
Two years ago I installed Avast Security Suite for my elderly neighbour and she purchased it. Now she's nagging me. Similarly for another PC n00b friend last year. I also have a x3 licence for myself. ...or did. I have removed her copy at her request and mine too will be gone in a few days.
Smart move AVAST ...NOT! You really need to give the clueless tool who thought that stunt up a permanent vacation.
First and last post. Bye.
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Am I missing something? Could one of you please post an image of this reminder. I don't have a customer complaint to investigate (but I do monitor their subscriptions via 'avast! account'). I remember getting a box in the bottom right-hand corner of the screen but that was a while ago.
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I'm about to that point. I'm running the free version on my netbook. It's registered w an expiration in 01/2014. It's fully updated. I get reminders on top of what I'm doing that I need to upgrade it. If it goes on much longer I'm going to uninstall it, and recommend all the people I support uninstall it. Nagware that knocks me out of what I'm doing is not acceptable.
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Am I missing something? Could one of you please post an image of this reminder. I don't have a customer complaint to investigate (but I do monitor their subscriptions via 'avast! account'). I remember getting a box in the bottom right-hand corner of the screen but that was a while ago.
Here's the nagware screen that pops on top and covers about 75 percent of my netbook screen. As mentioned Alt F4 won't close it, and you can't click on anything else to move it to the background. It shows up at irregular times, not just at boot.
(http://i75.photobucket.com/albums/i300/jheregIDPA/avastnagware.jpg)
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Are you still using avast! 4.8 or maybe 5.0 ? Those versions are heavily outdated now so these nags are perfectly reasonable.
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firstly, jhereg does seem to have majorly missed the point: the avast secreen that he posted does not say to buy the paid version -- on the contrary, it is in the vein of a helpful public service message: it states that your current $free version is obsolete, and that you are being advised to update to the latest $free version. what more do you want, jhereg -- do you want avast to pay you? jhereg is effectively spitting in avast's face. yes, jhereg -- and those of a sympathetic calling -- do take your kiddie business elsewhere!
secondly, if this minor, negligible snag in your presentation embarrassed you then your employment status must be damn weak -- again, maybe you should go somehere else.
thirdly, let me suggest far greater ills that can befall you -- homelessness, physical and emotional child "abuse," devastating illness, ... why don't you take your meritless issue and get lost?!
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as stated above..... this is the important part
click for big pic
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OP should actually read the pop ups. When security suite starts to constantly nag about something, there's usually a pretty good reason...
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I have never seen that "nag screen" on the Vista machine which is running the free version.
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i don't recall, in six years of using avast, having ever seen this "nag screen." is this a photoshop creation? these kiddies may just be scratching their need to complain.
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I think it's legitimate but also think it's rather obvious that the OP is not using the latest version of the product and that's why he is getting it.
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For the record, AIS on a customer machine up for renewal soon. Here's "the dreaded" reminder.
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Same on the free version 28 reminder, Red should only be used for alerts, as per the Pop-up colour scheme. It should be Blue for informative or Orange for Warning, but certainly NOT Red.
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...Red should only be used for alerts, as per the Pop-up colour scheme. It should be Blue for informative or Orange for Warning, but certainly NOT Red.
+1
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+1
Bullfighters use a red cape to annoy a bull into a rage, so no, this is not an appropriate color to use. Blue would be more peaceful and (feeling-wise) cooler as well.
Could be that setting (which is not modifiable as far as I know) is setting some users off unnecessarily. Do agree that the settings for renewal notices could be handled a little better tho, say, set to appear one or two weeks before the need to renew needs to be done. One month (30 days) early is really too soon, and a way to take care of infrequent computer use is to post an email to the user in their email box ahead of time would help and be a gentler way to do it.
What I do is simply renew the free subscription on the first day of the nags, and only lose thirty days of the old subscription. In return, I get another 11 months of protection as things now stand.
I think that is one of the unaddressed issues here, is that the subscription is supposed to be for one year, but in reality, never is. ???
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Well, yes and no. With no valid subscription, you also don't get most of the protection. That includes free version as well.