Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: neotrix on January 03, 2013, 01:03:26 PM

Title: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: neotrix on January 03, 2013, 01:03:26 PM
Hello
I followed the instructions of this topic http://forum.avast.com/index.php?topic=96963.0, I completely uninstalled Avast, cleaned the registry, but every time I try to do something, such as link a file to an email, or open Photoshop, I jump again and again the following error message :
avast! Fatal Setup Error. Error reading product data from "C: \ part-setup_ais-ffffffff.vpx". Setup can not continue.
I need help it is impossible to continue working with this error.
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: neotrix on January 04, 2013, 07:37:58 AM
No solution!!
Not possible!!
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: DJBone on January 04, 2013, 07:50:56 AM
Hello and welcome to the forum! :)

- Which OS? (32/64 Bit - which SP)
- Which avast-version? (Free, Pro, Internet Security)
- Which program version (7.0.1474 is the latest)?
- Other security related software installed?

DJBone
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: neotrix on January 04, 2013, 07:52:43 AM
Win 7 64 bits
Free versiĆ³n
7.0
In this moment, by problem with avast, install in my syste Eset Nod32

Thanks for your reply
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: Asyn on January 04, 2013, 08:02:24 AM
First, be sure to get rid of all remnants of your prior installed AVs.
-> https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=574
-> http://singularlabs.com/uninstallers/security-software/

1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: neotrix on January 04, 2013, 08:23:46 AM
Thanks for your reply, but I must first uninstall NOD32?
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: Asyn on January 04, 2013, 08:31:20 AM
...but I must first uninstall NOD32?

Yes.
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: neotrix on January 04, 2013, 10:56:41 AM
Continuing the problem.
I've completed the steps, but in the process of installing avast, displays the error message indicated.
Not solution
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: Asyn on January 05, 2013, 06:28:52 AM
Did you download/use the installer from the provided link..??
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: NON on January 06, 2013, 05:08:42 AM
I had similar issue on Japanese forum before, which had resolved by reinstalling both game software (which shows error) and avast to another place.

Try to install avast to another path, something like "C:\Program Files\AVAST Software\reinstall\".
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: neotrix on January 10, 2013, 10:01:36 AM
Did you download/use the installer from the provided link..??
Yes, of course
I had similar issue on Japanese forum before, which had resolved by reinstalling both game software (which shows error) and avast to another place.

Try to install avast to another path, something like "C:\Program Files\AVAST Software\reinstall\".
This option not solved problem to me.
When install in new directory, during installation see same error
Adjunt see
(http://i.imgur.com/yeIlC.png)
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: neotrix on January 11, 2013, 07:53:06 AM
Not solution for this problem??
Anywhere??
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: Asyn on January 11, 2013, 08:00:36 AM
- Other security related software installed?

DJBone

Please answer this.
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: federico1 on September 30, 2013, 02:50:20 AM
Solution in Spanisch:

Hola,  en mi caso, despues de buscar a una solucion por horas en el mismo problema, encontre un archivo en el Disco C  C:Program  (a secas). Eliminando primero en el Start Task Manager (Ctr+Alt+Del) en Procesos el ImageName con "avast" y segundo este archivo Program. Asi obtuve...santa paz de este lio !   Suerte !!
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: 93tid on October 11, 2013, 12:37:40 PM
I am also struggling with this problem. I have only used Avast on this machine and have updated as prompted for new versions by the program.

Running Windows 7 Home Premium, 64-bit version, using Avast Free version 8.0.1497.

I have performed the standard recommendations several times, used aswclear in safe mode etc., no success, still getting the annoying popup every time I start the laptop up.

I cannot find any traces of older Avast versions anywhere on the computer. What now ?
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: 93tid on October 15, 2013, 07:58:50 PM
4 days and 50 views later no response ? Is this the best support Avast can offer ?
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: DJBone on October 15, 2013, 08:29:28 PM
Hello and welcome to the Forum! :)

You could try a clean install with the new version 2014: http://forum.avast.com/index.php?topic=136785.0

DJBone
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: 93tid on October 15, 2013, 08:44:04 PM
Just tried it before even seeing your response. Still got the same message during setup and also during boot-up (five popups), which took considerably longer than usual. Web browser has now slowed to a near-freeze, Skype gets so bogged down that voice breaks up and cannot hang up or close it.

Tries to run chkdsk, computer justs shuts off at around 10-15%. Windows startup repair also cannot complete, machine just shuts off. Can still start Windows normally, but get the above described behaviour.
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: essexboy on October 15, 2013, 08:47:39 PM
Have you removed all other antivirus programmes

 
Quote
Still got the same message during setup and also during boot-up (five popups), which took considerably longer than usual. Web browser has now slowed to a near-freeze, Skype gets so bogged down that voice breaks up and cannot hang up or close it.

Tries to run chkdsk, computer justs shuts off at around 10-15%. Windows startup repair also cannot complete, machine just shuts off. Can still start Windows normally, but get the above described behaviour.
There may well be an underlying hardware problem
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: 93tid on October 15, 2013, 09:01:46 PM
Never had any other AV on this machine, as stated in my original message. It must be a hell of a coincidence for a hardware problem to manifest itself upon upgrading Avast to 8.0.1497.

I have tried to erase all traces of Avast with the cleaner in Safe mode, but still get the same five error popups during boot-up and also noticed that Avast still creates a log under Program data. Where else can I look for remains of Avast, there is nothing left under Program files ?
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: essexboy on October 15, 2013, 09:34:53 PM
Uninstall Avast and then use Rejzor's cleanup tool from here http://my.opera.com/rejzor/blog/2013/02/01/avast-cleanup-tool

If you get the errors again we may need to use the MSI cleanup tool
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: 93tid on October 15, 2013, 09:53:40 PM
Uninstalled from Control Panel, ran the suggested cleaner, rebooted machine, boot-up still takes close to 5 minutes and I get the 5 error popups. MSI cleanup tool ?
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: essexboy on October 15, 2013, 09:57:31 PM
MSICU has now been replaced for windows 7 with the fixit here http://support.microsoft.com/mats/Program_Install_and_Uninstall could you run that please
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: 93tid on October 15, 2013, 10:05:55 PM
Avast not showing up in the list of programs I cannot uninstall. When I select Not listed it asks for 38-character product code in order to continue. Where do I find that ?

Meanwhile I am still getting the Avast warning popup each time I open a new website for the first time - and it's supposedly uninstalled and cleaned out.
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: essexboy on October 15, 2013, 10:26:44 PM
Lets have a look at the system

Download OTL (http://oldtimer.geekstogo.com/OTL.exe)  to your Desktop
Secondary link (http://www.itxassociates.com/OT-Tools/OTL.exe)
(https://dl.dropboxusercontent.com/u/73555776/OTL_Main_Tutorial.gif)

netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
c:\program files (x86)\Google\Desktop
c:\program files\Google\Desktop
dir "%systemdrive%\*" /S /A:L /C
CREATERESTOREPOINT


Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: 93tid on October 15, 2013, 10:51:14 PM
Thanks for the help so far, here are the attachments.
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: essexboy on October 15, 2013, 11:08:37 PM
I could see just one folder remaining and no uninstall information.  I will remove the folder and do a reg search

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
Code: [Select]
:Commands
[CREATERESTOREPOINT]

:OTL
[2013/10/15 20:49:20 | 000,000,000 | ---D | C] -- C:\ProgramData\AVAST Software

:Commands
[resethosts]
[emptytemp]
[Reboot]
THEN

For 32bit systems, please download SystemLook from one of the links below and save it to your Desktop.
 
Download Mirror #1 (http://jpshortstuff.247fixes.com/SystemLook.exe)
Download Mirror #2 (http://images.malwareremoval.com/jpshortstuff/SystemLook.exe)

 
For 64bit systems, download SystemLook from here (http://jpshortstuff.247fixes.com/SystemLook_x64.exe).
 
 
Code: [Select]
:regfind
avast

 
Note: The log can also be found on your Desktop entitled SystemLook.txt
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: 93tid on October 15, 2013, 11:47:24 PM
Still getting 5 error popups during boot-up and the warnings in the browser. Logs attached.
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: 93tid on October 16, 2013, 08:24:23 AM
All I want at this stage is too make sure I have removed completely any traces of Avast so that I will not encounter any issues when installing another AVP instead.
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: essexboy on October 16, 2013, 03:15:43 PM
Looks to be a fair bit there, I will work on a reg fix this afternoon
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: 93tid on October 16, 2013, 08:59:01 PM
OK, thanks, waiting.
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: essexboy on October 17, 2013, 04:21:27 PM
This will remove all the related clsid's  for Avast.  Also on the c drive is there an Avast set up file

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
Code: [Select]
:Commands
[CREATERESTOREPOINT]

:Reg
[-HKEY_CURRENT_USER\Software\ALWIL Software\Avast]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-3076385602-337301537-3173936778-1000\Software\Avast Software]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\avast.com]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\avast]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AvastPersistentStorage]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{092BA4B2-F98D-4DD7-A9CD-FA0BEFCE2339}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{318A227B-5E9F-45bd-8999-7F8F10CA4CF5}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{429E8C83-CFF1-46CF-A211-446EF84559B7}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8E90925C-69DB-4260-B69B-55EE0D1BB743}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{6569EAFC-365E-4EF4-932A-454CCD5E1434}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{9D902657-7F21-4329-AA09-8FFFD9948511}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{CD3AF781-AF1F-4400-9A30-15470BE43AD9}\1.0]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{092BA4B2-F98D-4DD7-A9CD-FA0BEFCE2339}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{8E5E2654-AD2D-48bf-AC2D-D17F00898D06}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\AvastGUIProxy.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{5020EF2C-60F4-47BE-8918-A167229B11EE}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{6569EAFC-365E-4EF4-932A-454CCD5E1434}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{9D902657-7F21-4329-AA09-8FFFD9948511}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{CD3AF781-AF1F-4400-9A30-15470BE43AD9}
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\AvastUI.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{0DE3323A-FDFA-400D-929C-8F1579BB61DC}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\avast! Emergency Update]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ALWIL Software\Avast]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{092BA4B2-F98D-4DD7-A9CD-FA0BEFCE2339}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{8E5E2654-AD2D-48bf-AC2D-D17F00898D06}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\AppID\AvastGUIProxy.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\AppID\{5020EF2C-60F4-47BE-8918-A167229B11EE}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{6569EAFC-365E-4EF4-932A-454CCD5E1434}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{9D902657-7F21-4329-AA09-8FFFD9948511}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{CD3AF781-AF1F-4400-9A30-15470BE43AD9}]
[-HKEY_USERS\S-1-5-21-3076385602-337301537-3173936778-1000\Software\ALWIL Software\Avast]
[-HKEY_USERS\S-1-5-21-3076385602-337301537-3173936778-1000\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-3076385602-337301537-3173936778-1000\Software\Avast Software]

:Commands
[resethosts]
[emptytemp]
[Reboot]
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: 93tid on October 17, 2013, 05:00:39 PM
Ran the fix, still getting the 5 popups during boot-up and the in-browser warnings that Avast will be opening web content outside the Protected mode.

I have attached the log produced by OTL after the fix and reboot and also the log after running a Quick scan.
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: avadas.de on October 17, 2013, 09:58:20 PM
Hi,

please start Windows Explorer and enable viewing hidden files AND protected operating system files in the Windows Explorer options. Then check if there is a file called "Program" (not a directory, but a file) directly located under C:\ on your hard disk. If there is such a file (not a directory and only if the file is exactly named "Program"), delete it, run the avast! Uninstall Tool, reboot and try to run the setup again. That should work.
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: 93tid on October 17, 2013, 10:49:22 PM
To which directory/folder should I point the uninstall tool if I have no easily visible traces of any Avast files left on my computer ?
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: essexboy on October 17, 2013, 10:51:28 PM
No need to point it to any folder as it will continue with the removal elements

Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: 93tid on October 17, 2013, 10:53:37 PM
You mean Rejzor's tool ?
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: essexboy on October 17, 2013, 10:55:40 PM
Yes either that or the Avast uninstall utility
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: 93tid on October 18, 2013, 08:55:47 AM
Hi,

please start Windows Explorer and enable viewing hidden files AND protected operating system files in the Windows Explorer options. Then check if there is a file called "Program" (not a directory, but a file) directly located under C:\ on your hard disk. If there is such a file (not a directory and only if the file is exactly named "Program"), delete it, run the avast! Uninstall Tool, reboot and try to run the setup again. That should work.

Many thanks, this simple action finally resolved the issue (even before running the uninstall tool) and now I am completely Avast-free. Thanks again for everyone's help and time.
Title: Re: Please fix the bug with C:\part-setup_ais-ffffffff.vpx
Post by: essexboy on October 18, 2013, 02:58:56 PM
Thanks to Avadas.de he found the problem..  :)