Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: neotrix on January 03, 2013, 01:03:26 PM
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Hello
I followed the instructions of this topic http://forum.avast.com/index.php?topic=96963.0, I completely uninstalled Avast, cleaned the registry, but every time I try to do something, such as link a file to an email, or open Photoshop, I jump again and again the following error message :
avast! Fatal Setup Error. Error reading product data from "C: \ part-setup_ais-ffffffff.vpx". Setup can not continue.
I need help it is impossible to continue working with this error.
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No solution!!
Not possible!!
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Hello and welcome to the forum! :)
- Which OS? (32/64 Bit - which SP)
- Which avast-version? (Free, Pro, Internet Security)
- Which program version (7.0.1474 is the latest)?
- Other security related software installed?
DJBone
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Win 7 64 bits
Free versiĆ³n
7.0
In this moment, by problem with avast, install in my syste Eset Nod32
Thanks for your reply
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First, be sure to get rid of all remnants of your prior installed AVs.
-> https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=574
-> http://singularlabs.com/uninstallers/security-software/
1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
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Thanks for your reply, but I must first uninstall NOD32?
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...but I must first uninstall NOD32?
Yes.
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Continuing the problem.
I've completed the steps, but in the process of installing avast, displays the error message indicated.
Not solution
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Did you download/use the installer from the provided link..??
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I had similar issue on Japanese forum before, which had resolved by reinstalling both game software (which shows error) and avast to another place.
Try to install avast to another path, something like "C:\Program Files\AVAST Software\reinstall\".
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Did you download/use the installer from the provided link..??
Yes, of course
I had similar issue on Japanese forum before, which had resolved by reinstalling both game software (which shows error) and avast to another place.
Try to install avast to another path, something like "C:\Program Files\AVAST Software\reinstall\".
This option not solved problem to me.
When install in new directory, during installation see same error
Adjunt see
(http://i.imgur.com/yeIlC.png)
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Not solution for this problem??
Anywhere??
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- Other security related software installed?
DJBone
Please answer this.
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Solution in Spanisch:
Hola, en mi caso, despues de buscar a una solucion por horas en el mismo problema, encontre un archivo en el Disco C C:Program (a secas). Eliminando primero en el Start Task Manager (Ctr+Alt+Del) en Procesos el ImageName con "avast" y segundo este archivo Program. Asi obtuve...santa paz de este lio ! Suerte !!
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I am also struggling with this problem. I have only used Avast on this machine and have updated as prompted for new versions by the program.
Running Windows 7 Home Premium, 64-bit version, using Avast Free version 8.0.1497.
I have performed the standard recommendations several times, used aswclear in safe mode etc., no success, still getting the annoying popup every time I start the laptop up.
I cannot find any traces of older Avast versions anywhere on the computer. What now ?
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4 days and 50 views later no response ? Is this the best support Avast can offer ?
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Hello and welcome to the Forum! :)
You could try a clean install with the new version 2014: http://forum.avast.com/index.php?topic=136785.0
DJBone
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Just tried it before even seeing your response. Still got the same message during setup and also during boot-up (five popups), which took considerably longer than usual. Web browser has now slowed to a near-freeze, Skype gets so bogged down that voice breaks up and cannot hang up or close it.
Tries to run chkdsk, computer justs shuts off at around 10-15%. Windows startup repair also cannot complete, machine just shuts off. Can still start Windows normally, but get the above described behaviour.
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Have you removed all other antivirus programmes
Still got the same message during setup and also during boot-up (five popups), which took considerably longer than usual. Web browser has now slowed to a near-freeze, Skype gets so bogged down that voice breaks up and cannot hang up or close it.
Tries to run chkdsk, computer justs shuts off at around 10-15%. Windows startup repair also cannot complete, machine just shuts off. Can still start Windows normally, but get the above described behaviour.
There may well be an underlying hardware problem
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Never had any other AV on this machine, as stated in my original message. It must be a hell of a coincidence for a hardware problem to manifest itself upon upgrading Avast to 8.0.1497.
I have tried to erase all traces of Avast with the cleaner in Safe mode, but still get the same five error popups during boot-up and also noticed that Avast still creates a log under Program data. Where else can I look for remains of Avast, there is nothing left under Program files ?
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Uninstall Avast and then use Rejzor's cleanup tool from here http://my.opera.com/rejzor/blog/2013/02/01/avast-cleanup-tool
If you get the errors again we may need to use the MSI cleanup tool
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Uninstalled from Control Panel, ran the suggested cleaner, rebooted machine, boot-up still takes close to 5 minutes and I get the 5 error popups. MSI cleanup tool ?
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MSICU has now been replaced for windows 7 with the fixit here http://support.microsoft.com/mats/Program_Install_and_Uninstall could you run that please
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Avast not showing up in the list of programs I cannot uninstall. When I select Not listed it asks for 38-character product code in order to continue. Where do I find that ?
Meanwhile I am still getting the Avast warning popup each time I open a new website for the first time - and it's supposedly uninstalled and cleaned out.
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Lets have a look at the system
Download OTL (http://oldtimer.geekstogo.com/OTL.exe) to your Desktop
Secondary link (http://www.itxassociates.com/OT-Tools/OTL.exe)
- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
(https://dl.dropboxusercontent.com/u/73555776/OTL_Main_Tutorial.gif)
- Select All Users
- Select LOP and Purity
- Under the Custom Scan box paste this in
netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
c:\program files (x86)\Google\Desktop
c:\program files\Google\Desktop
dir "%systemdrive%\*" /S /A:L /C
CREATERESTOREPOINT
- Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Attach both logs
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Thanks for the help so far, here are the attachments.
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I could see just one folder remaining and no uninstall information. I will remove the folder and do a reg search
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
(https://dl.dropbox.com/u/73555776/OTL_Fix.GIF)
:Commands
[CREATERESTOREPOINT]
:OTL
[2013/10/15 20:49:20 | 000,000,000 | ---D | C] -- C:\ProgramData\AVAST Software
:Commands
[resethosts]
[emptytemp]
[Reboot]
- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
For 32bit systems, please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1 (http://jpshortstuff.247fixes.com/SystemLook.exe)
Download Mirror #2 (http://images.malwareremoval.com/jpshortstuff/SystemLook.exe)
For 64bit systems, download SystemLook from here (http://jpshortstuff.247fixes.com/SystemLook_x64.exe).
- Double-click SystemLook.exe to run it.
- Copy the content of the following codebox into the main textfield:
:regfind
avast
- Click the Look button to start the scan.
- When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
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Still getting 5 error popups during boot-up and the warnings in the browser. Logs attached.
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All I want at this stage is too make sure I have removed completely any traces of Avast so that I will not encounter any issues when installing another AVP instead.
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Looks to be a fair bit there, I will work on a reg fix this afternoon
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OK, thanks, waiting.
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This will remove all the related clsid's for Avast. Also on the c drive is there an Avast set up file
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
(https://dl.dropbox.com/u/73555776/OTL_Fix.GIF)
:Commands
[CREATERESTOREPOINT]
:Reg
[-HKEY_CURRENT_USER\Software\ALWIL Software\Avast]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-3076385602-337301537-3173936778-1000\Software\Avast Software]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\avast.com]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\avast]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AvastPersistentStorage]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{092BA4B2-F98D-4DD7-A9CD-FA0BEFCE2339}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{318A227B-5E9F-45bd-8999-7F8F10CA4CF5}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{429E8C83-CFF1-46CF-A211-446EF84559B7}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8E90925C-69DB-4260-B69B-55EE0D1BB743}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{6569EAFC-365E-4EF4-932A-454CCD5E1434}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{9D902657-7F21-4329-AA09-8FFFD9948511}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{CD3AF781-AF1F-4400-9A30-15470BE43AD9}\1.0]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{092BA4B2-F98D-4DD7-A9CD-FA0BEFCE2339}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{8E5E2654-AD2D-48bf-AC2D-D17F00898D06}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\AvastGUIProxy.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{5020EF2C-60F4-47BE-8918-A167229B11EE}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{6569EAFC-365E-4EF4-932A-454CCD5E1434}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{9D902657-7F21-4329-AA09-8FFFD9948511}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{CD3AF781-AF1F-4400-9A30-15470BE43AD9}
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\AvastUI.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{0DE3323A-FDFA-400D-929C-8F1579BB61DC}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\avast! Emergency Update]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ALWIL Software\Avast]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{092BA4B2-F98D-4DD7-A9CD-FA0BEFCE2339}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{8E5E2654-AD2D-48bf-AC2D-D17F00898D06}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\AppID\AvastGUIProxy.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\AppID\{5020EF2C-60F4-47BE-8918-A167229B11EE}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{6569EAFC-365E-4EF4-932A-454CCD5E1434}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{9D902657-7F21-4329-AA09-8FFFD9948511}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{CD3AF781-AF1F-4400-9A30-15470BE43AD9}]
[-HKEY_USERS\S-1-5-21-3076385602-337301537-3173936778-1000\Software\ALWIL Software\Avast]
[-HKEY_USERS\S-1-5-21-3076385602-337301537-3173936778-1000\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-3076385602-337301537-3173936778-1000\Software\Avast Software]
:Commands
[resethosts]
[emptytemp]
[Reboot]
- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
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Ran the fix, still getting the 5 popups during boot-up and the in-browser warnings that Avast will be opening web content outside the Protected mode.
I have attached the log produced by OTL after the fix and reboot and also the log after running a Quick scan.
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Hi,
please start Windows Explorer and enable viewing hidden files AND protected operating system files in the Windows Explorer options. Then check if there is a file called "Program" (not a directory, but a file) directly located under C:\ on your hard disk. If there is such a file (not a directory and only if the file is exactly named "Program"), delete it, run the avast! Uninstall Tool, reboot and try to run the setup again. That should work.
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To which directory/folder should I point the uninstall tool if I have no easily visible traces of any Avast files left on my computer ?
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No need to point it to any folder as it will continue with the removal elements
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You mean Rejzor's tool ?
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Yes either that or the Avast uninstall utility
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Hi,
please start Windows Explorer and enable viewing hidden files AND protected operating system files in the Windows Explorer options. Then check if there is a file called "Program" (not a directory, but a file) directly located under C:\ on your hard disk. If there is such a file (not a directory and only if the file is exactly named "Program"), delete it, run the avast! Uninstall Tool, reboot and try to run the setup again. That should work.
Many thanks, this simple action finally resolved the issue (even before running the uninstall tool) and now I am completely Avast-free. Thanks again for everyone's help and time.
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Thanks to Avadas.de he found the problem.. :)