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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Nosnibor1967 on January 24, 2013, 09:58:46 PM

Title: avast registered but not in myavast account
Post by: Nosnibor1967 on January 24, 2013, 09:58:46 PM

I have been using avast for over 5 years on many different PC and this is my FIRST problem. I curently have one DeskTop, three LapTops and my mobile phone all registered with avast. I can access all but one laptop in myavast account. Can anyone help me with this minor problem?

Title: Re: avast registered but not in myavast account
Post by: DavidR on January 24, 2013, 10:37:08 PM

Is this installation showing that it is actually connected to your account in the Summary section of the avastUI ?

Title: Re: avast registered but not in myavast account
Post by: Nosnibor1967 on January 24, 2013, 10:54:29 PM

Yes it shows connrcted to my xxxxxxxxxxxx@gmail.com account

Title: Re: avast registered but not in myavast account
Post by: DavidR on January 25, 2013, 12:19:02 AM

Try deleting the device from your my.avast.com account and reconnect to the account from your avast installation.

Title: Re: avast registered but not in myavast account
Post by: Nosnibor1967 on January 25, 2013, 02:01:33 AM

SIGH....If I could delete it from myavast account I wouldnt be here waisting my time.Did you read my first post.

Title: Re: avast registered but not in myavast account
Post by: DavidR on January 25, 2013, 12:32:18 PM

Ensure that the  avastUI, Settings, Account, Account Setting are set to 'Report program status to the avast! account' this is a default setting, if this is enabled you might try reducing the Update frequency.

If these are set to the defaults and a change in the update frequency doesn't help then try Disconnecting the installed avast version on the laptop, avastUI, Settings, Account, Disconnect.

Then try reconnecting the installation - you might want to reboot and leave it a little while before doing this.

Title: Re: avast registered but not in myavast account
Post by: Nosnibor1967 on January 27, 2013, 04:04:43 AM

Nope! Still not fixed.

Title: Re: avast registered but not in myavast account
Post by: DavidR on January 27, 2013, 01:33:53 PM

That usually resolves the issues, I'm at a loss at to why it hasn't.

Are there any issues, something different with your internet connection on that laptop ?

Whilst I can't see how this might be directly related to synchronising with your laptop and the my.avast account, you could try an avast Repair on that system.