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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mytimbuk2 on February 11, 2013, 05:11:30 PM

Title: Can't renew
Post by: mytimbuk2 on February 11, 2013, 05:11:30 PM

I'm Using Avast Free on 4 or 5 different computers, but can't log in and renew on one of them.  Avast registration does not remember my password, I don't receive emails about replacing the password to the registered email address, no email from Avast in SPAM folder.  Anyway to uninstall and delete all traces of registration so I can re-register? I don't have any more email addresses. I've been trying for a week and I only have 2 days left. I'll have to use that other free one that I hate.

Title: Re: Can't renew
Post by: Asyn on February 11, 2013, 05:14:41 PM

-> https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1073

Title: Re: Can't renew
Post by: mytimbuk2 on February 11, 2013, 05:34:29 PM

That tells me nothing and doesn't help.  Nevermind, I just registered using someone else's email address. I know my password was correct and Avast would not accept it.  Wouldn't notify me to let me change it.  Not getting the emails.

Title: Re: Can't renew
Post by: Gopher John on February 11, 2013, 06:51:31 PM

You can reuse one email address multiple times in order to register Avast on multiple machines.  With Avast Free, you can register online and it should be immediate.  There is no need to receive an email confirming the registration.  The link Asyn provided contains the details, and the information is there if you read it carefully.