Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: hartcenter on February 14, 2013, 04:08:09 PM

Title: Quickbooks Pro 2012 backup problems
Post by: hartcenter on February 14, 2013, 04:08:09 PM

I am having trouble with my online QB backup since installing Avast. QB can back up all but the same 6 files every time, and there seems to be nothing in QB that is set wrong. Is Avast blocking these files for some reason. The same thing seems to regularly happen with my Weatherchannel temperature icon. I click it and a folder opens in the tray but not on the page.

The QB issue is the one of most importance. Anybody had this problem?

Title: Re: Quickbooks Pro 2012 backup problems
Post by: Pondus on February 14, 2013, 04:11:47 PM

if you right click avast tray icon and pause shields for. xx time.  does it work then?
i

Title: Re: Quickbooks Pro 2012 backup problems
Post by: hartcenter on February 14, 2013, 04:14:37 PM

Thank you Pondus. I will try it right now.

Title: Re: Quickbooks Pro 2012 backup problems
Post by: hartcenter on February 14, 2013, 04:28:54 PM

Thank you very much. It worked. Not on the weather page tho, but that doesn't really matter. We're good now.

Title: Re: Quickbooks Pro 2012 backup problems
Post by: Pondus on February 14, 2013, 04:33:08 PM

if you disable one and one shield you can then find out what shield it is..

Title: Re: Quickbooks Pro 2012 backup problems
Post by: avast@@dvantage77.com on February 14, 2013, 05:20:34 PM

Interesting sir.  I am an Intuit Service Provider, and an avast! Distributor and Platinum reseller.  I have many clients using QB Pro and avast! (including myself) and have NEVER had any issues with online backup.  Who is the provider of the online backup?  I assume it's not Intuit, because I have too many users on the service.

J.R. Guthrie