Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Jet on February 16, 2013, 04:42:36 AM

Title: Paid for Pro Upgrade but still getting pop-up on start-up saying about to expire
Post by: Jet on February 16, 2013, 04:42:36 AM
When I open Avast Pro it shows my subscription is good until Feb. 2014 as I just upgraded.  However on startup I get a popup message saying my Avast Pro is about to expire  and I need to renew!
Title: Re: Paid for Pro Upgrade but still getting pop-up on start-up saying about to expire
Post by: Pondus on February 16, 2013, 11:40:56 AM
control panel / ad remove programs / avast / uninstall / repair option.... wait two minutes and reboot

any change ?
Title: Re: Paid for Pro Upgrade but still getting pop-up on start-up saying about to expire
Post by: Jet on February 16, 2013, 02:45:10 PM
I did as you suggested Pondus, and at the end got an "Installation Failed" message, but after that there was still a screen saying I needed to reboot to save the changes made.  Rebooted and still get the popup saying my Avast is expiring in one day.  I will mention that I also have Avast Free edition installed on this laptop, I don't know if that is interfering.  The popup screen specifically says Avast Pro is expiring.
Title: Re: Paid for Pro Upgrade but still getting pop-up on start-up saying about to expire
Post by: Pondus on February 16, 2013, 03:54:35 PM
try a new clean install....

remove with this.... run from safe mode  http://www.avast.com/en-no/uninstall-utility

then install again, and reboot
Title: Re: Paid for Pro Upgrade but still getting pop-up on start-up saying about to expire
Post by: DavidR on February 16, 2013, 05:13:10 PM
Quote from: Jet on February 16, 2013, 04:42:36 AM
When I open Avast Pro it shows my subscription is good until Feb. 2014 as I just upgraded.  However on startup I get a popup message saying my Avast Pro is about to expire  and I need to renew!

Have you actually checked your system date, year/month/day (adjust as required) ?

If that is wrong, e.g. a year in advance it will have this impact on the time left on a license.
Title: Re: Paid for Pro Upgrade but still getting pop-up on start-up saying about to expire
Post by: Jet on February 16, 2013, 07:31:13 PM
Pondus's clean install solution worked, thank you.