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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: skgibson on February 25, 2005, 12:58:19 PM

Title: Computer locks up with scanning files
Post by: skgibson on February 25, 2005, 12:58:19 PM

Everytime i go to scan my computer with Avast home edition it freezes my whole screen.Does anyone know what would cause this?I am running win xp home edition with all the latest updates .I do not have zone alarm i only have the xp firewall and i have enables all these programs in it.I have also went as far as ending all task but explorer and one other and it still locks up..HELP!PLEASE!!!!!!!!!!!!!!!

Title: Re: Computer locks up with scanning files
Post by: Eddy on February 25, 2005, 01:10:04 PM

Scanning has nothing to do with a firewall. I do recommended to get a decent firewall however. XP's build in only protects against incomming.

Now for your problem, please provide more information.
What exact version of Avast?
What vps version?
Is it really locking up or does it just look like it?
Any error(s) in Avast's log file?
Does it always 'freezes' at the same file/folder?