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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: edulus on February 26, 2005, 12:47:12 PM

Title: AshWebSv.exe - Application Error
Post by: edulus on February 26, 2005, 12:47:12 PM

when i start my computer after some time i receive a application error for AshWebSv.exe and i must close the application

i have windows xp pro and avast 4.6 home edition version 4.6.603

the version of AshWebSv.exe is 4, 6, 602, 0

thanks

Title: Re: AshWebSv.exe - Application Error
Post by: Vlk on February 26, 2005, 01:20:04 PM

Please look into the <avast>\data\log folder, and look if there are any files called unpXXX (XXX is a random number). There should be exactly 1 such file for each crash.

If there are such files, please send them to my email address (click the envelope icon under my sorry picture :)).

Thanks
Vlk

Title: Re: AshWebSv.exe - Application Error
Post by: edulus on February 26, 2005, 01:35:22 PM

i have many of this unpxxx files, i have sent all to you
thanks

Title: Re: AshWebSv.exe - Application Error
Post by: Vlk on February 26, 2005, 01:43:21 PM

OK, it seems that there is some spyware on your machine (mslsp.dll) and it is even buggy - it is causing the ashWebSv.exe process to crash (the process crashes inside this spyware DLL).

I've found some instructions on how to remove it. Please follow this link on Google groups (http://groups-beta.google.com/group/alt.privacy.spyware/browse_thread/thread/e71eba251d1b8b9b/f525ba90efa266cc?q=mslsp.dll&_done=%2Fgroups%3Fq%3Dmslsp.dll%26hl%3Den%26lr%3D%26c2coff%3D1%26sa%3DN%26tab%3Dwg%26&_doneTitle=Back+to+Search&&d#f525ba90efa266cc).


Thanks
Vlk

Title: Re: AshWebSv.exe - Application Error
Post by: edulus on February 26, 2005, 07:03:19 PM

thanks, i have resolved my problem