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Business Products => Archive (Legacy) => Avast Business => USA Education Products => Topic started by: utdpauls on February 21, 2013, 09:57:39 PM

Title: Odd "failures" during remote install
Post by: utdpauls on February 21, 2013, 09:57:39 PM
I've run into this several times now.  I launch a deployment task for a host.  Then I periodically refresh the task to see the progress.  At some point it reports that the install failed.  So I look at the Remote Install Log to see what the cause of the failure is.  This is what I see.
Code: [Select]
02/21/13 10:25:56:   rinstInstall begin
02/21/13 10:25:56:   Init 50 60 C:\Windows\TEMP\aswAC48.tmp C:\Program Files\AVAST Software\Enterprise Administration\InstPkgs NULL  0
02/21/13 10:25:56:   Store
02/21/13 10:25:56:   Domains: campus,
02/21/13 10:25:56:   Init CAMPUS\UTD74312
02/21/13 10:25:56:   UTD74312: GetAccount
02/21/13 10:25:56:   UTD74312: Queueing
02/21/13 10:25:56:   StartThread
02/21/13 10:25:56:   Loop
02/21/13 10:25:56:   SpawnThreads
02/21/13 10:25:56:   UTD74312: StartSetup
02/21/13 10:25:56:   UTD74312: Connecting
02/21/13 10:25:56:   UTD74312: OpenSCManager error 5 (Access is denied)
02/21/13 10:25:56:   UTD74312: OpenSCMImpersonated
02/21/13 10:25:56:   UTD74312: LogonUser epoadmin campus error 1385 (Logon failure: the user has not been granted the requested logon type at this computer)
02/21/13 10:25:56:   UTD74312: Copying files
02/21/13 10:25:56:   UTD74312: Copying aswISvc.exe
02/21/13 10:25:56:   UTD74312: Copying Admin.ini
02/21/13 10:25:56:   UTD74312: aswResp.dat not present
02/21/13 10:25:56:   UTD74312: Copying setup.exe
02/21/13 10:25:57:   UTD74312: Copying ais_core-4b5.vpx
02/21/13 10:25:58:   UTD74312: Copying ais_dll_ara-386.vpx
02/21/13 10:25:58:   UTD74312: Copying ais_dll_bel-350.vpx
02/21/13 10:25:58:   UTD74312: Copying ais_dll_blg-3eb.vpx
02/21/13 10:25:58:   UTD74312: Copying ais_dll_cat-351.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_chs-4e3.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_cht-3e5.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_cro-38c.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_cze-4e1.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_dan-324.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_dut-3af.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_eng-50d.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_esp-4df.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_est-3eb.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_fin-3a7.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_fre-4df.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_ger-4df.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_gre-3d3.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_heb-33b.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_hun-3f9.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_ind-214.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_ita-4dd.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_jpn-4af.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_kor-3ff.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_nor-3a7.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_pir-2fb.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_pol-4e0.vpx
02/21/13 10:25:59:   UTD74312: Copying ais_dll_por-4e3.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_dll_ptg-3af.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_dll_rom-343.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_dll_rus-4e1.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_dll_slo-39e.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_dll_srb-112.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_dll_svk-3cf.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_dll_swe-3eb.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_dll_tha-11c.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_dll_tur-39c.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_dll_ukr-3d3.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_dll_urd-300.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_dll_vie-39a.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_fw-35a.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_managed-15a.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_pro-516.vpx
02/21/13 10:26:00:   UTD74312: Copying ais_res-3fc.vpx
02/21/13 10:26:01:   UTD74312: Copying ais_snx1-12.vpx
02/21/13 10:26:02:   UTD74312: Copying ais_snx2-d.vpx
02/21/13 10:26:03:   UTD74312: Copying ais_snx3-8.vpx
02/21/13 10:26:04:   UTD74312: Copying ais_spm-4b0.vpx
02/21/13 10:26:04:   UTD74312: Copying ais_srv-2c4.vpx
02/21/13 10:26:04:   UTD74312: Copying ais_x64-55c.vpx
02/21/13 10:26:05:   UTD74312: Copying chrome-2.vpx
02/21/13 10:26:05:   UTD74312: Copying jollyroger.vpx
02/21/13 10:26:05:   UTD74312: Copying jrog-a7.vpx
02/21/13 10:26:05:   UTD74312: Copying jrog2-70d.vpx
02/21/13 10:26:05:   UTD74312: Copying part-jrog-a7.vpx
02/21/13 10:26:05:   UTD74312: Copying part-jrog2-70d.vpx
02/21/13 10:26:05:   UTD74312: Copying part-prg_abp-5af.vpx
02/21/13 10:26:05:   UTD74312: Copying part-setup_abp-5af.vpx
02/21/13 10:26:05:   UTD74312: Copying part-vps_win32-13022102.vpx
02/21/13 10:26:05:   UTD74312: Copying prod-abp.vpx
02/21/13 10:26:05:   UTD74312: Copying servers.def
02/21/13 10:26:05:   UTD74312: Copying servers.def.vpx
02/21/13 10:26:05:   UTD74312: Copying setif_abp-5af.vpx
02/21/13 10:26:05:   UTD74312: Copying setup.exe
02/21/13 10:26:06:   UTD74312: Copying setup_abp-5af.vpx
02/21/13 10:26:06:   UTD74312: Copying vps_32-a23.vpx
02/21/13 10:26:12:   UTD74312: Copying vps_win32-a36.vpx
02/21/13 10:26:13:   UTD74312: Copying vps_win64-6c6.vpx
02/21/13 10:26:13:   UTD74312: Copying winsys-5.vpx
02/21/13 10:26:13:   UTD74312: Copying winsys64-1.vpx
02/21/13 10:26:14:   UTD74312: Creating service
02/21/13 10:26:15:   UTD74312: Starting service
02/21/13 10:26:56:   UTD74312: ReadProgress
02/21/13 10:26:56:   UTD74312: 0% of setup
02/21/13 10:27:56:   UTD74312: ReadProgress
02/21/13 10:27:56:   UTD74312: 0% of setup
I walk over to the host, and the install has succeeded.  I go back to the Admin Console and refresh the task again.  Now it says Done.
I look in the Remote Install Log, and the following lines have been added:
Code: [Select]
02/21/13 10:28:56:   UTD74312: ReadProgress
02/21/13 10:28:56:   UTD74312: 30% of setup
02/21/13 10:29:56:   UTD74312: ReadProgress
02/21/13 10:29:56:   UTD74312: Finished OK
02/21/13 10:29:56:   UTD74312: RemoveProgress
02/21/13 10:29:56:   UTD74312: CloseConnection
02/21/13 10:29:56:   TerminateAll
02/21/13 10:29:56:   rinstInstall end 0
So the install was successful after all.  Huh?  Why does it report failed?  Is it a timeout issue?

Another problem I've seen is this:
Code: [Select]
02/20/13 09:28:19:   RUKIA: LogonUser xxxxxxxx campus error 1385 (Logon failure: the user has not been granted the requested logon type at this computer)
02/20/13 09:28:19:   RUKIA: Copying files
02/20/13 09:28:19:   RUKIA: Directory \\RUKIA\C$\~AVINSTL exists
02/20/13 09:28:19:   RUKIA: RemoveFolder \\RUKIA\C$\~AVINSTL
02/20/13 09:28:19:   RUKIA: Copying aswISvc.exe
02/20/13 09:28:19:   RUKIA: Copying Admin.ini
02/20/13 09:28:19:   RUKIA: aswResp.dat not present
02/20/13 09:28:19:   RUKIA: Copying setup.exe

The logon was actually successful.  The account being used has admin rights to the box.  And, as you can see, the install actually began, even after reporting the logon failure.

What's that all about?
Title: Re: Odd "failures" during remote install
Post by: Che Johnson on February 27, 2013, 11:09:18 AM
The error code I'm sure that you encountered was the 0000005 Access denied which is mentioned in the EA Install forum.  This is a bug, as you need to restart the client after deployment, then refresh the console since the client needs to restart before it can communicate to the console.
Title: Re: Odd "failures" during remote install
Post by: utdpauls on February 27, 2013, 07:13:06 PM
Thanks, that makes sense.  Restarts always "fix" the problem.
Title: Re: Odd "failures" during remote install
Post by: Che Johnson on February 28, 2013, 02:20:08 PM
Your more than welcome  :D
Title: Re: Odd "failures" during remote install
Post by: it18 on October 31, 2014, 05:15:50 AM
So this error doesn't mean anything and the client installs.. I've just figured out from reading this thread that this is the case.  However, my client that just got pushed out is unlicensed and is not showing up in the Enterprise Console under "Computers with Agent"- it still remains in the "without agent" group.
Title: Re: Odd "failures" during remote install
Post by: VincentArriola on November 01, 2014, 12:42:22 AM
@it18: You rebooted the machine after the install, correct? I've had a few stubborn ones fail to communicate after a remote installation. My solution has been to remote into the machine and run the standalone installation locally on the problematic machine. Usually, that fixes any communication errors for whatever reason.
Title: Re: Odd "failures" during remote install
Post by: it18 on November 01, 2014, 01:41:23 AM
I forced a reboot on the install.

This happens to 100% of my pushed installs.
Title: Re: Odd "failures" during remote install
Post by: VincentArriola on November 03, 2014, 04:47:43 AM
And how about if you manually install Avast on the machine? Does it take the license?