Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Athene on February 28, 2005, 03:34:16 PM
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Hi...
After updating and rebooting when I updated Asquare, I cannot get the Internet Mail provider to run.
I used the a icon to stop it then used the control panel to start it. Even though I opened Outlook Express, it says it is "waiting for a subsystem to start." I rebooted a second time in hopes it would correct it.
It is still waiting for a subsystem to start even when I open OE.
What do I need to do now?
Thank you,
Annie
:-[ ...sorry WXP Home fully updated
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Are you sure it is the Internet Mail provider who says so?
Are you not confusing it with the Outlook/Exchange provider?
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No, Eddy, it's OE...I don't use Outlook.
I just checked again and it says Internet Mail provider, waiting for a sub system to start.
Annie
anyone? do I need to run the mail protection wizard? I've been reading the help files and wonder if I need to do this.
thanks!
ok, I'll go offline for awhile and see if it corrects itself like it did before...
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All right, I am really confused now.
After being off line for a few hours, everything is working fine again. I didn't even have to manually start the Internet Mail provider...
This is what happened before as posted in the General or Off-Topic forum. (Bob posted it first and I added what happened to me)
Can someone please tell me why this is happening?? Or do I need to do a repair of Avast! ?
This is not making sense to me and I cannot find anything in the help files or in the forums--with the exception of it being a glitch. It ain't funny when it keeps happening!
Annie
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Mail Protection Wizzard? Hmm i thought you had XP on that system..
If so, try to remove the Internet Mail Provider, reboot and reinstall it. Let's see if that helps.
Edit: If it stops working again that is. For now leave it as it is.
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Mail Protection Wizzard? Hmm i thought you had XP on that system..
If so, try to remove the Internet Mail Provider, reboot and reinstall it. Let's see if that helps.
Edit: If it stops working again that is. For now leave it as it is.
Thank you, Eddy...
XP is on this system so I must have mis-read something so I will go back to the help section.
In the meantime, I'll leave it alone since it's working.
Please let me make sure I am understanding you, though. If it happens again, I should terminate it from the control panel, reboot, then re-install it (again from the control panel)--is this correct, Eddy?
Thank you,
Annie
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is this correct, Eddy?
Yes it is. This will work like a 'repair' but just for the Internet Mail provider.
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Annie, 'terminate' is not the exact word.
Using Control panel you will 'uninstall' (and, after reboot, re-install it).
You can test first 'disable' it. Left click the 'a' blue icon and choose the provider (Internet Mail) and stop it...
Look, you will be unprotected doing this and maybe you're not allowed to get your mail (I'm not sure).
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Ok...
what I've done before is stop the provider after clicking on the a icon, then from On-Access Protection Control I start it again. Usually it goes from "no task is currently using this provider" to "waiting for a subsystem to start" then "the provider is currently running." Sometimes "the provider is currently running" shows even if Outlook Express is not opened yet.
I did not reboot between doing these things. Could that be the reason that I am continuing to have this happen?
I used the word terminate because that is what is on list of running providers...
What about when it asks about persisting the change?
Annie
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Annie,
The message "The provider is waiting on the subsystem to start" will be shown there until you open MS Outlook.
The plugin will be enabled automatically after that.
You said that sometimes "the provider is currently running" shows even if Outlook Express is not opened yet...
Well, it should be 'all' the time as it's a provider and not a pluggin.
If I remeber correctly I've already answered this questions when done by your beloved mother.
Let me find...
Bingo: http://forum.avast.com/index.php?topic=8766.0
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Thank you, Technical...
I checked the thread you posted and it seems this has been happening far longer than I realized.
As far as I know, Momma always used Outlook Express and not Outlook--after she had it reformatted, the repair man put it on her system but she didn't like it and had it removed.
So this is happening with OE...I'll wait and see if it happens again, and repair it if it does.
Thanks!
Annie
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is this correct, Eddy?
Yes it is. This will work like a 'repair' but just for the Internet Mail provider.
Eddy, I had to do this "repair" after I updated Asquared, but the internet mail provider is not working. I opened OE, but it still says "waiting for a sub system to start."
I followed your initial instructions, including a reboot.
Do you have any other advice or do I need to do a complete repair of Avast! ? All other providers are working (I do have instant messaging stopped as I do not use it)
Thank you,
Annie
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You can try this:
- remove Avast using the uninstall util from the website
- reboot
- setup the mail as instructed by your provider
- test the mail
- install Avast again
- reboot
- test the mail (and check if it is scanned)
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Thanks, Eddy...
I'll try it now
Annie
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Still not working...
will do more reading later
Annie
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Still not working...
What do you mean?
Can't you send/receive emails? Did you test both Outlook and Outlook Express?
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It's now working :)
Seems there was a problem with my ZA free--had to go back in and permit some Avast items.
I would have thought that anything Avast would have been gone from ZA free after re-installing, but some items were still there.
All I have to do now is get the clean text message inserted in messages...it shows in the headers but not in the message itself.
Annie
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All I have to do now is get the clean text message inserted in messages...it shows in the headers but not in the message itself.
I think you're not using MS Outlook (full).
Don't forget that you will not see the inserted note in the 'Sent Items' folder of your mail program,
because avast adds the note after the mail leaves the mail program.
See screenshot of settings here: http://forum.avast.com/index.php?board=2;action=display;threadid=9514
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:-[
Thank you, Technical!
I just plain overlooked how to do it! It was a mess for me to uninstall then re-install and getting ZA free to allow access for the missing Avast items.
No excuses, though...I was just tired of reading and gave up :-\
Annie
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I just plain overlooked how to do it! It was a mess for me to uninstall then re-install and getting ZA free to allow access for the missing Avast items.
No excuses, though...I was just tired of reading and gave up :-\
This should be fixed with version 4.6.612.
http://forum.avast.com/index.php?topic=11828.0 ;)
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Technical, thank you...
I did read it but hesitated about doing it. I think I am a bit reluctant after doing the reinstallation :-\
Kind of feel like doing one thing at a time, especially since it is working now!
Annie
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Kind of feel like doing one thing at a time, especially since it is working now!
Annie, you're right. One at a time... New official realease will be next week. No need to hurry. :)
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No, Technical, this is really messed up now!
I followed the instructions on the web site...
After reinstalling Avast!, I did maintenance/clean up after updating the security programs Momma has on this computer.
The internet mail provider is not working at all. I have emailed support for help. Not even a repair worked...
a test email to myself shows in the headers that the message was not tested and there is no clean message in the body...obviously OE was open, but the internet mail provider is "waiting for a subsystem to start."
It doesn't matter what I do (stop then start the provider) it is not working
This is crazy to me...but there must be something on this system that is causing this. I just have to find out what it is, delete anything extra that may be causing a conflict
Annie
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Athene,
I followed the instructions on the web site...
After reinstalling Avast!,
Was Avast! working properly after the re-installation?
I did maintenance/clean up after updating the security programs Momma has on this computer.
What exactly was the maintenance you did?. What apps/programs did you run/use?
W.
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Walker, thank you...
Yes, it was working properly after the re-installation
I updated A2, SpyBot, Ad-Aware, and ran ccleaner
Spywareblaster is also on this system although that did not have an update.
Emptied the cache by using disk clean up, but did not run anything in the tools section.
Thanks,
Annie
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Start regedit.exe and go to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
If you find a key named "ashMaiSv" here, delete it. Do the same for
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Then restart computer.
(This hint is valid only for Windows NT/2000/XP !)
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Start regedit.exe and go to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
If you find a key named "ashMaiSv" here, delete it. Do the same for
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Then restart computer.
(This hint is valid only for Windows NT/2000/XP !)
Vojtech, thank you for your reply.
After being off line overnight, it is now working properly. All providers are running, although I did stop the instant messaging and Outlook as I don't use them.
Before I follow your recommendation, I wanted to make sure I should still do this since it is now working...
This has been the pattern, though, even when my mother was alive. It would work all right, then suddenly stop. Sometimes it would stop working for no apparent reason, other times it would be after updating those programs or doing maintenance.
Do you still recommend that I do regedit.exe?
Thank you very much,
Annie
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Yes, please do it, otherwise it may not work again after restart.
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???
I followed the exact instructions...
On #1:
clicked on the plus sign on run and this is what showed under optional componets:
IMAIL MAPI MSFS
I took no action since ashMaiSv was not listed.
#2
the only display in the right column was:
[ab] (default) REG-SZ Value Not Set
[ab] NvMediaCenter REG-SZ RUNDLL32.exe c:\windows\system32\N
Internet mail provider will not start. I can send and receive emails but they are not being scanned.
I tried stopping the provider then going to the on-access panel and starting it.
Still saying, "waiting for a subsystem to start"
Should I try yet another re-installation??
Annie
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Also look to your startup folder (Start button->Programs->Startup), if it does not contain ashMaiSv.exe.
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Also look to your startup folder (Start button->Programs->Startup), if it does not contain ashMaiSv.exe.
Thank you, Vojtech....
Startup is empty.
After sitting all night, everything is now working again! All providers are working with the exception of Outlook and Instant Messaging since I don't use them (I stopped them)
All providers working after the system being down for several hours is part of the pattern of what has been happening.
Perhaps there is some kind of glitch in this Dell that is causing this instead of Avast! ?
I sincerely appreciate your efforts to help me,
Annie
anyone have any ideas??
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All providers working after the system being down for several hours is part of the pattern of what has been happening.
You mean powered off for several hours, or ... ?
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All providers working after the system being down for several hours is part of the pattern of what has been happening.
You mean powered off for several hours, or ... ?
yes, I'm sorry for not being more clear. I should have said after being offline for several hours
Annie
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Please start Event Viewer (menu Start->Control Panel->Administrative Tools) and go to page System. Is there any error message from 'Service Control Manager' about the 'avast! Mail Scanner' service ?
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Thank you, Vojtech, for your continuing help!
there were no specific errors with mail scanner until I went into the properties:
Error 3-9-2005 7:26 Service Control Manager 7023
in properties this was the message:
the avast! mail scanner service terminated with the following error: cannot create a file when that file already exists
Error 3-7-2005 with event number 7000 the avast! web scanner service failed to start due to error 7000/the service did not respond to the start or contrl request in a timely manner
Error 7009 Timeout 30000 miliseconds waiting for avast! web scanner service to connect
Any other errors were all the same as above.
I did a search (advanced and in hidden and sub folders)
These three were shown:
ashMaisv.exe-12E27032.pf c:\windows\prefetch 59kb pf file 3-5-2005
ashMaisv.exe-2B155A09.pf c:\windows\prefetch 63kb pf file 3-9-2005
ashMaisv c:\program files\Alwil software 233kb application 2-18-2005
I do want to mention that the desktop icons are still on the desktop after I did the uninstall/reinstall (don't know if this makes a difference)
As of right now, all providers are working properly.
Annie
p.s. there were several of the above error events. I just listed those as an example
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Vojtech, has this information been helpful to you in helping me figure out what has been happening with this system?
Thank you,
Annie
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I think that the process ashMaiSv.exe is started automatically from somewhere and that causes this problem. Try using msconfig.exe and search for ashMaiSv on Startup tab.
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I think that the process ashMaiSv.exe is started automatically from somewhere and that causes this problem. Try using msconfig.exe and search for ashMaiSv on Startup tab.
it is in the startup with a check mark...should it not be checked to start up?
Annie
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You should uncheck it.
BTW. what is the location ?
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You should uncheck it.
BTW. what is the location ?
Vojtech, as suggested, I used msconfig.exe and found ashMaiSv checked on the Startup tab.
I will uncheck it...
Thank you,
Annie
p.s. all providers are still working without any intervention on my part...
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???
I unchecked ashMaisv, rebooted, then upgraded to version 4.6.623 now the internet mail provider is not working "waiting for a sybsystem to start" when OE is running.
I checked msconfig.exe and there was another AshMaisv with a check mark and another AshMaisv with no check mark (the one I cleared, I think)
Quote
Please start Event Viewer (menu Start->Control Panel->Administrative Tools) and go to page System. Is there any error message from 'Service Control Manager' about the 'avast! Mail Scanner' service
this is now showing 3 errors for today stating that
the Avast! mail scanner service terminated with the following error:
cannot create a file when that file already exists
Annie
I just unchecked AshMaiSv in the startup, rebooted, and now all providers are running...
perhaps this will now be a permanet fix ??
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:-[
sorry, the actual location is
c:\program~1\alwil
hklm\software\microsoft\windows\current version
thanks to a special friend for letting me know this was what you were asking!
Annie
here is the full path....
c:\progra~1\alwils~1
avast4\ashmaisv.exe hklm\software\microsoft\windows\currentversion\run
there is one ashmaisv unchecked, one with a check
the one without the check does not have hklm but has the software, etc
I am trying!
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There were probably some problems with the mail scanner service during the update, which caused the new registry entry (that appeared in msconfig) to be created. Please send file Avast4\Setup\setup.log to forejt (at) avast (dot) com for inspection.
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There were probably some problems with the mail scanner service during the update, which caused the new registry entry (that appeared in msconfig) to be created. Please send file Avast4\Setup\setup.log to forejt (at) avast (dot) com for inspection.
done
Then I did this as suggested before (finally got the full path right)
Start regedit.exe and go to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
If you find a key named "ashMaiSv" here, delete it. Do the same for
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Then restart computer.
(This hint is valid only for Windows NT/2000/XP !)
...now the internet mail provider is not working.
Startup in msconfig is still showing 2 ashMaiSv--one box is checked, one is not.
I'm going to let it set for a few hours and see if it resolves by itself again.
Annie
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Annie, congratulations 8)
We're happy with you! You're a winner like our beloved Donnah :)
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Uncheck them both in msconfig and the Internet Mail should be working after restart.
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Annie, congratulations 8)
We're happy with you! You're a winner like our beloved Donnah :)
Thank you, Technical...but I don't feel like a winner!! :-[
there is so much I have to learn, but I am trying.
Annie
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Uncheck them both in msconfig and the Internet Mail should be working after restart.
Vojtech, after being powered down overnight, all providers are working.
this is the current status/information:
Event Viewer 3/15/2005 7:07:13 Event ID 7023
Service Control Manager >properties has this message:
the avast! mail scanner service terminated with the following error: cannot create a file when that file already exists.
msconfig>statup
one ashMaiSv box unchecked
one checked with the following:
command: c:\progra~1\Alwils~1\Avast4\ashMaiSv.exe
location: hklm\software\Microsoft\Windows\CurentVersion\Run
regedit:
hkey_local_machine\Software\Microsoft\Windows\CurrentVersion\Run
[ab] ashMaiSv REG-SZ c:\progra~1\Avast~1\Avast4\ashMaiSv.exe
hkey_Current_User (etc.)
no ashMaiSv listed
I am making the assumption that after deleting ashMaiSv in regedit and rebooting, that another entry is now showing in the hkey_local_machine area. Is this correct, and should it have happened? Or should that entry not be there?
Also, should the entry in msconfig>startup be deleted?
Thank you, Annie
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There should be no autostart entry for ashMaiSv, so you should delete it from registry or uncheck in msconfig. If you want to get rid of the entry in msconfig, I suppose you need to check it, which will make it appear in registry and then delete it in registry.
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There should be no autostart entry for ashMaiSv, so you should delete it from registry or uncheck in msconfig. If you want to get rid of the entry in msconfig, I suppose you need to check it, which will make it appear in registry and then delete it in registry.
Vojtech, I did as you recommended...rebooting as needed.
there is still one entry in hkey_local_machine
and there are still two entries in msconfig>startup...one is checked, one is not.
I wonder if I need to completely remove all traces of avast! from this system then reinstall...something is causing these things to come back after I delete them. And I am following the directions on how to do it.
Annie
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I don't know why would the registry entry reappear itself. I think that the only code in avast that creates it is in the Mail Protection Wizard (only for Autoredirect turned off), but it is not started automatically.
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Vojtech, I'm surprised with this Registry key too...
Can be that, for any reason, Annie is not using the 'last' setup.exe file?
Is it possible that some application (like PrevX, TeaTimer, etc.) are 'messing' the startup items?
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Vojtech, I'm surprised with this Registry key too...
Can be that, for any reason, Annie is not using the 'last' setup.exe file?
Is it possible that some application (like PrevX, TeaTimer, etc.) are 'messing' the startup items?
??? well, you can imagine my confusion as to why they keep reappearing!
Technical, these are the other programs on this machine besides Avast!...
SpyBot, AD SE Plus (Ad-Watch SE also), SpywareBlaster with SpyWare Guard, ZA free (problems resolved now with all Avast!/Alwil permissions set), and CCleaner.
I did remove A2 a few days ago.
All these progs are at the default settings as I do not know enough about "tinkering" with them--afraid that I will mess things up!
Now I am having trouble with web pages loading very slowly, but I will use the search function ;D and see if I can figure out why.
Annie
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Technical, these are the other programs on this machine besides Avast!...
SpyBot, AD SE Plus (Ad-Watch SE also)
SpyBot has the 'resident' TeaTimer. Is it running?
Is Ad-Watch running?
When you installed avast, did you close at least these two programs?
Now I am having trouble with web pages loading very slowly, but I will use the search function ;D and see if I can figure out why.
Just for testing, stay on avast forum and disable WebShield. Will the speed grow up?
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Hello Technical!
I checked SpyBot and the box for TeaTimer is not checked. Yes, AD_Watch is running...
And I did not close anything when I did the un/reinstall of Avast!...should I have done so?
No, the speed did not improve. It may be something with my isp or something, though.
I haven't had time to do the search for possible causes. Right now I am more interested in getting Avast! installed correctly then I'll do it.
Annie
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Yes, AD_Watch is running...
And I did not close anything when I did the un/reinstall of Avast!...should I have done so?
Close all programs that you could (including the ones on the system tray) and speciall ad-watch.
Uninstall avast.
Boot.
Repeat the operation: close all programs that you could (including the ones on the system tray) and speciall ad-watch.
Install it.
Boot.
Will it work?
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Oh My! :)
I will try later today...
Thank you, Technical!
Annie
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I have done as you suggested, Technical and Vojtech...
and I followed the procedures as instructed.
The entries are still in the registry.
msconfig>startup still shows two entries: one box is checked, one unchecked (ashMaiSv)
regedit: still an entry for ashMaiSv in:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
Current Version\Run
this is *after* deleting and reboot
I have run EasyCleaner and deleted all problems...
But the entry for ashMaiSv is still in the registry. What do I need to do to get rid of it?
And after any reboot, the internet mail provider does not work. I have to power down for a minute or two, log on and then it starts working properly.
Any help would be appreciated!
Annie
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Please...doesn't anyone have a suggestion/advice/ some help??
I am doing the best that I can with this, but need someone to step forward and give me some direction on this problem.
Annie
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I read few hours ago, this morning...
I'm empty... Something is bringing back a Registry entry that should not...
It's strange... I'm thinking ::)
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I read few hours ago, this morning...
I'm empty... Something is bringing back a Registry entry that should not...
It's strange... I'm thinking ::)
well, we are at wit's end trying to figure out what could be causing the entries to return.
none of it is making sense as I have done everything that has been suggested and they keep coming back...
I don't know if I should just start again at the beginning and do it all again or if that would only make things worse.
Annie
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[
well, we are at wit's end trying to figure out what could be causing the entries to return.
none of it is making sense as I have done everything that has been suggested and they keep coming back...
Hi Athene,
I remember your mom posted a thread about this problem after one of the Avast updates. I don't think it was ever resolved and I can imagine how frustrating it must be.
Only thoughts (Vojtech and Vlk will know better), but I wonder if you have the correct "permissions" (administrator rights) to change the registry entries.
Another "wild" guess (some might disagree), I wonder if the registry is, for some reason, being reverted back from the pagefil.sys, hiberfil.sys or System Restore?.?.?
I can't really see why these Avast entries would keep returning, there's no chance that there is an old version of Avast sitting somewhere on your machine in a different folder?.?.?.
Really just wild thoughts.
W.
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Athene, Walker is right... let's guess a little to see if we can solve it.
For me, it's frustrating when I can't help... When nobody from Alwil could understand and help too... :-[
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Thank you, Walker and Technical...
And I am open to any advice now! Granted I am not as knowledgeable about computers as most here, BUT I do know enough to follow directions and am more than willing to try.
Momma never did get Avast! working right after that update, although she did her best to follow what was recommended. She had to resort to literally turning the computer off and letting it set, then powering on again to get the internet mail provider to work.
As it was then, this especially happens after any update and reboot (if it is needed). That includes any update from WU or the security progs on this system. Also, it happens when I used msconfig>startup to delete ashMaiSv from startup--then I ended up with two entries for ashMaiSv (one box checked, one not)
So something is recreating the entry.
Walker, there may well be an old version on this computer! Or bits and pieces left over from un/re-installing it. But the ashClear.exe was used to uninstall, so I thought that would remove all traces of Avast! (and I followed the instructions on the site)
Annie
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So something is recreating the entry.
I see no reason for that but, in fact, I had in the past one application that do that: even if I delete the entry, it was reacreated every boot.
Can you see if your Registry entry is similar (except the path) to mine?
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Technical, I am not exactly what path you wanted me to look for :-[
but this is in the following when I navigated to what you posted:
image path REG_Expand_SZ c:\program files\alwil Software\Avast4\ashMaiSv.exe\service
Depend on service REG_Multi_SZ Avast antivirus
Description REG_SZ implements mail scanning for avast anti virus
Display Name REG_SZ Avast! mail scanner
Earlier I posted this:
entries are still in the registry.
msconfig>startup still shows two entries: one box is checked, one unchecked (ashMaiSv)
regedit: still an entry for ashMaiSv in:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
Current Version\Run
this is *after* deleting and reboot
I am sorry if this is not what you are looking for, Technical. Just let me know and I'll look again.
annie
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Athene,
Did Vojtech come up with any more suggestions. Perhaps it might be worth e-mailing him or opening an official support request... just in case the Alwil team are no longer following this thread.
It really looks as though you might have to try "repairing" Windows or even a complete format/reinstall if you can't get rid of those registry entries. I think they are going to keep confusing Avast! until there gone. <sigh>
W.
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Technical, I am not exactly what path you wanted me to look for :-[
I mean the Registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\
Look at the top of the picture.
Anyway, follow Walker's advice: maybe he's not following this thread anymore.
It's a shame, whatever they should talk if they can't solve this... :(
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Technical, the information I posted was from the registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\
:) I did look at the top of the picture and navigated there.
This stinks that I cannot get this resolved!
Annie
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Athene,
Did Vojtech come up with any more suggestions. Perhaps it might be worth e-mailing him or opening an official support request... just in case the Alwil team are no longer following this thread.
It really looks as though you might have to try "repairing" Windows or even a complete format/reinstall if you can't get rid of those registry entries. I think they are going to keep confusing Avast! until there gone. <sigh>
W.
the registry entries are still there despite following what has been recommended.
yes, I may very well have to repair Windows or re-install...
No, I have received no further suggestions from Alwil support after I initially emailed and IMd about the problem. Of course, I am only one of many users and this problem of mine is most likely not high priority to them...such is life, I guess.
Annie
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I know you've already done but, please, put the line
Log=20
into the file avast4.ini under [MailScanner] section to get a detailed logging and then stop & start 'Internet Mail' provider, send and receive mails, etc.
After all send the log file Avast4\DATA\log\aswMaiSv.log by mail to Vojtech.
Maybe we can know a little more...
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No, I have received no further suggestions from Alwil support after I initially emailed and IMd about the problem. Of course, I am only one of many users and this problem of mine is most likely not high priority to them...such is life, I guess.
Annie
Athene,
I noticed Vojtech and Vlk (who is responsible for support) have been on the forum since your last posts. I can only think they keep missing your messages.
Try e-mailing support again... If you click on the "A" icon and start Avast, there is a "mail Support" option under "Help"... if you use this method of e-mailing them, it will send them your paid up Pro registration number and and few basic details about your machine and installation. They are nice guy's and I don't think they would intentionally be rude or discourteous and ignore you, they must just have missed/forgotten the thread.
Let us now how you get on.
W.
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Walker, thank you...
But I am still waiting for a response from my last IM.
Emailing again would just have the same information...
I know the support team are nice folks, and I sincerely appreciate the help already given. I also see that there are now 11,000 registered users so my problem has probably just been lost in everything else that is happening.
I do hate the thought of a reinstall of Windows to resolve this, but will do it if necessary. I really would like to know if this problem is Avast! related or something else...
Wouldn't aswClear.exe have removed all traces of Avast! from this system? Why would entries still show up after running it then checking msconfig and regedit and the same entries are still there? And that is before reinstallation of Avast!...
Annie
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But I am still waiting for a response from my last IM.
Please, don't send IM to Vlk. Only emails.
I know the support team are nice folks, and I sincerely appreciate the help already given. I also see that there are now 11,000 registered users so my problem has probably just been lost in everything else that is happening.
In fact, you deserve the help ;)
Wouldn't aswClear.exe have removed all traces of Avast! from this system?
I think the problem is with msconfig... Don't 'disable' or try to remove the entries there.
Enable then all, uninstall, boot, run the aswClear.exe, boot, install again.
Annie, sorry for your time... :-[
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Walker, thank you...
But I am still waiting for a response from my last IM.
Emailing again would just have the same information...
Athene,
I do agree with you, but I was once told by "someone in the know" that they respond within 5 days tops. If it has been longer than that, all you can be expected to do is assume your e-mail has gone astray and re-send.
You will do not harm and you are entitled to raise a support issue.
W.
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Please, don't send IM to Vlk. Only emails.
That is an interesting point Technical. I wondered how people e-mail Vlk?.
His profile say's not to IM him and to e-mail only, but his e-mail address is hidden ::) strange 8)
W.
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Thanks, Technical...
it was Vojtech that I IMd
Let me make sure I understand you correctly, Technical, because I don't want to make a mistake. Sometimes I need very simple instructions :-[
only because I might leave out an important step that anyone else would know to do.
1. enable all entries of AshMaiSv in msconfig--then delete them??
2. un-install Avast! from Add/Remove (?)
3. boot
4. download and run aswClear.exe
5. boot
6. install Avast! again
Technical, thank you, for your help! I'm sorry if my items above are not correct, but I want to do this right.
I'll need to check your answer later as I have something important to do...but I won't do anything until I am sure of what you want me to do.
And I won't feel bad if you need to correct me in the way it needs done :)
Annie
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Walker, thank you...
I thought Vojtech may have taken some time off and would answer in a few more days. Or perhaps I was not clear about what I needed...(?)
I'll try again later today.
Thanks,
Annie
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That is an interesting point Technical. I wondered how people e-mail Vlk? His profile say's not to IM him and to e-mail only, but his e-mail address is hidden ::) strange 8)
You're right... Sorry. I was talking because he posted his own email a lot of times in forums and it's the 'obvious' one: vlk (at) avast.com 8)
Vlk, what about releasing the email information on your profile? ::)
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1. enable all entries of AshMaiSv in msconfig--then delete them??
No, only enable... don't tough them. Let them there.
MSConfig is not a 'good' application to make changes in startup items (imho).
2. un-install Avast! from Add/Remove
Yes.
3. boot
4. download and run aswClear.exe
5. boot
6. install Avast! again
Yes.
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Technical, I did exactly what you told me to do...
After installing Avast! again, I got an error message. Unfortunately, I only got part of it because I was not prepared for it--no paper and pen handy. All I got was :
ashS??.exe application error, then there were some numbers.
Should I do it all over again?
Also, when Avast! started, 6 of 8 providers were running. I always stop Outlook and Instant Messaging as I don't use them, but internet mail provider was working. But I did not have to stop them--they were already stopped ???
Thank you again for your help,
Annie
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ashS??.exe application error, then there were some numbers.
Can you find anything into the avast logs? See all options including the setup (installation) ones.
Most probably, ashMaiSv.exe :'(
But internet mail provider was working. But I did not have to stop them they were already stopped ???
Again, it's not working... :'(
Can you see how the Service is configurated into XP? Administrative Tools > Services > avast! Mail Service
Is it manual? Can you start the Service?
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Thank you once again, Technical! You are a true friend and a great source of help...
I will check this later today. My grandfather is ill and I must be with him for a few hours, but I will do this as soon as I get home.
Annie
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Technical, I am going to re-install Avast! once again following your instructions. I hope to be able to get the full message error this time (if there is one--maybe it will work this time!) :)
Annie
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Like we spoke by IM, try to empty the entry on registry, using Regedit.
Keep the key, the names, etc. only let the value for the path empty (in other words, remove the path C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe) ;)
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Thank you!
I'll do it now
Annie
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I give up...
nothing I do is clearing this up, and I have followed all instructions step by step.
Annie
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I give up...
nothing I do is clearing this up, and I have followed all instructions step by step.
Annie
Update: It's working :)
thank you to support for the help!
Annie
oh this is too funny and weird! I wanted to do a scan before I went offline for a few hours and got this error message:
AshAvast error basInitlibrary
intialization of basic library failed. check out ini file or install program again, please. Error 126
???
this is the first time this has ever happened when I started a scan...and 6 of the 8 providers are running, Avast! is scanning my email so what's up now?
Annie
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Update: It's working :)
WOW! :) :o 8) ;)
I got this error message:
AshAvast error basInitlibrary
intialization of basic library failed. check out ini file or install program again, please. Error 126
I won't worry that much... Can you repair avast installation through Control Panel (stay connected when you do so)...
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Technical, a repair worked, ran a scan, and my system is clean 8)
what a relief!
Annie
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What a relief!
Annie, time to rest 8)
Why don't you enter your profile and change your 'text'?
I'm a llama are not the best words for you 8)
Also, why don't you ask Sasha to give you an avatar? ;)
Did you warn Walker that your problem is solved? :)