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Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: amitpowar on February 28, 2013, 03:52:33 AM

Title: AMS installed for over 5 months suddenly locked phone "This phone is lost"
Post by: amitpowar on February 28, 2013, 03:52:33 AM

I have installed AMS and AT on my Sony Xperia Mini Pro few months back. I do not recall the PIN for it.
Also I do not have recovery phone number set.

I am using the same sim card since the installation.

Couple of days back I restarted my phone after a battery drained out.
AMS locks the phone saying "the phone is lost or stolen." with buzzer. and email to report the device.

I have tried to unlock it through PIN with no luck

Please help...

Title: Re: AMS installed for over 5 months suddenly locked phone "This phone is lost"
Post by: binhvirile on March 01, 2013, 03:02:14 PM

I have tried to unlock it through PIN with no luck

=> Do you remember your PIN? What is the notification when you type your PIN?

Title: Re: AMS installed for over 5 months suddenly locked phone "This phone is lost"
Post by: amitpowar on March 01, 2013, 03:34:51 PM

Unfortunately I do not remember my PIN.
Every time I enter PIN and press Unlock it just clears the entry box and continues the audio message "This phone is lost or Stolen"

Title: Re: AMS installed for over 5 months suddenly locked phone "This phone is lost"
Post by: binhvirile on March 01, 2013, 04:00:21 PM

Hi,

Would you remote control via web portal and unlock the phone?