Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: by_wan26 on March 01, 2013, 01:44:33 PM
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After updating and restarting the computer, BSOD appeared a few minutes after reaching the logon screen. Same BSOD error appeared a few minutes after a clean reinstall of avast 8.
My operating system is windows 7 enterprise 32-bit.
Please help!!!
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How and where do I send the minidumps?
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You can send minidumps/fulldumps to Avast via their FTP server.
ftp://ftp.avast.com/incoming/
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I have the minidumps ready, how do I upload to their FTP server?
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You need FTP client I use Filezilla
http://www.filehippo.com/download_filezilla/
Well you can send only mini dump and full dump files to Avast via FTP or if you wish you can create Supportpackage,it,s up to you.
PS:Add mini/full to zip,rar file and rename it with unique name: "your Avast nickname BSOD...."
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Or, you can open the URL (ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming)) in Windows Explorer (not Internet Explorer), and after it connects, drag&drop the files into the lower pane of the Explorer window.
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Thanks! :) Already sent the minidumps.
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If you give the dump zip file name you uploaded they can look for it in regard to this topic.
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Renamed the zip file to the name of this topic!
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Thanks for your dump -- this BSOD was caused by 7.0.1474.765 version, please update to 8.x, because this bug was already fixed. Thanks.
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Hi pk, if you consider this topic title, the BSOD happened when updating to avast 8, so it is a bit chicken and egg suggesting the OP update to avast 8 ?
@ by_wan26
I would suggest that you try a clean reinstall (assumes you are using avast free):
- Download the latest version of avast, 8.0.1482 http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe (http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe) and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.
- Download the avast! Uninstall Utility, aswClear.exe (see #### below) and save it to your HDD (it has uninstall tools for all versions). - 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
- 2. run the avast! Uninstall Utility from safe mode, first for 7.x if previously installed and then for 8.0 once complete reboot into normal mode.
- 3. install the latest version, reboot.
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- The current avast uninstall Utility aswclear.exe doesn't include avast8 until that is updated use this for avast8 http://files.avast.com/test5beta/aswclear.exe (http://files.avast.com/test5beta/aswclear.exe).
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Thanks DavidR.
I too was experiencing the BSOD with Avast when I updated to v8, but after following your instructions every thing is back to normal. If anyone else is having this problem I can highly recommend DavidR's advice.
Thanks again.
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You're welcome, glad that everything is now working as it should.