Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: by_wan26 on March 01, 2013, 01:44:33 PM

Title: BSOD when updating to Avast! 8 (Please Help!!!)
Post by: by_wan26 on March 01, 2013, 01:44:33 PM
After updating and restarting the computer, BSOD appeared a few minutes after reaching the logon screen. Same BSOD error appeared a few minutes after a clean reinstall of avast 8.

My operating system is windows 7 enterprise 32-bit.

Please help!!!
Title: Re: BSOD when updating to Avast! 8
Post by: by_wan26 on March 01, 2013, 02:15:16 PM
How and where do I send the minidumps?
Title: Re: BSOD when updating to Avast! 8
Post by: JuninhoSlo on March 01, 2013, 02:31:16 PM
You can send minidumps/fulldumps to Avast via their FTP server.

Code: [Select]
ftp://ftp.avast.com/incoming/
Title: Re: BSOD when updating to Avast! 8 (Please Help!!!)
Post by: by_wan26 on March 01, 2013, 02:44:38 PM
I have the minidumps ready, how do I upload to their FTP server?
Title: Re: BSOD when updating to Avast! 8 (Please Help!!!)
Post by: JuninhoSlo on March 01, 2013, 02:49:21 PM
You need FTP client I use Filezilla
 
http://www.filehippo.com/download_filezilla/

Well you can send only mini dump and full dump files to Avast via FTP or if you wish you can create Supportpackage,it,s up to you.

PS:Add mini/full to zip,rar file and rename it with unique name: "your Avast nickname BSOD...."
Title: Re: BSOD when updating to Avast! 8 (Please Help!!!)
Post by: igor on March 01, 2013, 02:50:31 PM
Or, you can open the URL (ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming)) in Windows Explorer (not Internet Explorer), and after it connects, drag&drop the files into the lower pane of the Explorer window.
Title: Re: BSOD when updating to Avast! 8 (Please Help!!!)
Post by: by_wan26 on March 01, 2013, 03:16:40 PM
Thanks! :) Already sent the minidumps.
Title: Re: BSOD when updating to Avast! 8 (Please Help!!!)
Post by: DavidR on March 01, 2013, 03:20:34 PM
If you give the dump zip file name you uploaded they can look for it in regard to this topic.
Title: Re: BSOD when updating to Avast! 8 (Please Help!!!)
Post by: by_wan26 on March 01, 2013, 03:24:11 PM
Renamed the zip file to the name of this topic!
Title: Re: BSOD when updating to Avast! 8 (Please Help!!!)
Post by: pk on March 04, 2013, 12:03:45 PM
Thanks for your dump -- this BSOD was caused by 7.0.1474.765 version, please update to 8.x, because this bug was already fixed. Thanks.
Title: Re: BSOD when updating to Avast! 8 (Please Help!!!)
Post by: DavidR on March 04, 2013, 01:02:02 PM
Hi pk, if you consider this topic title, the BSOD happened when updating to avast 8, so it is a bit chicken and egg suggesting the OP update to avast 8 ?

@    by_wan26
I would suggest that you try a clean reinstall (assumes you are using avast free):
- Download the latest version of avast, 8.0.1482 http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe (http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe) and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear.exe (see #### below) and save it to your HDD (it has uninstall tools for all versions).
####
- The current avast uninstall Utility aswclear.exe doesn't include avast8 until that is updated use this for avast8 http://files.avast.com/test5beta/aswclear.exe (http://files.avast.com/test5beta/aswclear.exe).
Title: Re: BSOD when updating to Avast! 8 (Please Help!!!)
Post by: The Original Vern on March 08, 2013, 05:44:56 PM
Thanks DavidR.

I too was experiencing the BSOD with Avast when I updated to v8, but after following your instructions every thing is back to normal. If anyone else is having this problem I can highly recommend DavidR's advice.

Thanks again.
Title: Re: BSOD when updating to Avast! 8 (Please Help!!!)
Post by: DavidR on March 08, 2013, 07:19:24 PM
You're welcome, glad that everything is now working as it should.